Nortel NN43114-100 IP Deskphone Manuals

Manuals and User Guides for Nortel NN43114-100 IP Deskphone. We have 1 Nortel NN43114-100 IP Deskphone manual available for free PDF download: User Manual

Nortel NN43114-100 User Manual

Nortel NN43114-100 User Manual (156 pages)

IP Deskphone

Brand: Nortel | Category: IP Phone | Size: 1 MB

Table of Contents

Table of Contents
3
Revision History

9
About the Nortel IP Phone 1150E

11
- Basic Features
  12
- Telephone Controls
  15
- Telephone Display
  22
- Call Features and Flexible Feature Codes
  22
- Security Features
  23
  - Using Encrypted Calling
    23
  - Managing Your Station Control Password (SCPW)
    23
Entering and Editing Text

26
Connecting the Components

30
- Before You Begin
  31
- Connecting the Components of the Phone
  31
Configuring Telephone Options

36
- Using the Telephone Options Menu
  37
  - Adjusting the Volume
    38
  - Adjusting the Display Screen Contrast
    39
  - Selecting a Language
    40
  - Selecting Date and Time Format
    41
  - Accessing Display Diagnostics
    41
  - Choosing a Local Dialpad Tone
    42
  - Viewing Phone Information
    43
  - Diagnostics
    43
  - Selecting a Headset Type
    44
  - Configuring Call Log Options
    45
  - Choosing a Ring Type
    50
  - Enabling or Disabling Call Timer
    51
  - Setting the Call Indicator Light
    51
  - Changing Feature Key Labels
    52
  - Configuring the Name Display Format
    54
  - To Configure Name Display Format
    54
  - Configuring Live Dialpad
    54
- Using the Password Admin Menu
  56
Call Center Agent/Supervisor Features

59
- Headset Interface
  59
- Agent Login
  59
- Login with Agent ID and Multiple Queue Assignment (MQA)
  60
- Default Login
  62
- Agent Logout
  63
Call Center Agent Features

64
- Use Activity Code
  64
- Answer Call Center Calls
  64
- Call Forcing
  65
- The Emergency Key
  66
- Use Not Ready
  66
- Activate Make Set Busy
  67
- Making Non-ACD Calls
  67
- Contact Your Supervisor
  68
- Use Walkaway and Return from Walkaway
  69
Call Center Supervisor Features

72
- Agent Keys
  72
- Answer Agent
  73
- Answer Emergency
  73
- Call Agent
  74
- Use the Supervisor Observe and Supervisor Headset Port
  74
- Observe Agent
  75
- Interflow
  77
- Night Service
  77
IP Phone 1150E Non-ACD Call Features

79
- Make a Call
  79
  - Using Predial
    80
  - Using Auto Dial
    81
  - Using Ring Again
    82
  - Using Last Number Redial
    83
  - Using Speed Call
    83
  - Using System Speed Call
    85
  - Using Hot Line
    86
- Using Intercom Calling
  86
- Answering a Call
  87
- While on an Active Call
  88
- Transferring a Call
  89
- Using Timed Reminder Recall
  90
- Using Attendant Recall
  91
- Using Call Park
  91
- Calling Party Number/Charge Account
  93
- Displaying Incoming Calls
  93
- Tracing a Malicious Call
  94
Additional Call Features

96
- Using the Buzz Signal
  96
- Using Call Page Connect to Make an Announcement
  96
- Charging a Call or Charging a Forced Call
  97
- Using Enhanced Override
  100
- Using Forced Camp-On
  101
- Override Feature
  102
- Using Privacy Release
  103
- Using Radio Page
  103
- Using Voice Call
  105
- Using the Voice Messaging Control Screens
  106
- Activate Automatic Answerback
  108
- Activate Call Pickup
  108
- Use Call Waiting
  109
- Forward Calls
  111
- Forward Internal Calls Only
  112
- Use Remote Call Forward
  113
- Secure Your Phone
  115
- Set up a Conference Call
  116
- Join a Call
  117
- Selectable Conferee Display and Disconnect
  118
- Use Group Call
  119
Additional Phone Features

122
- Using the Personal Directory
  122
- Using the Callers List
  125
- Using the Redial List
  127
- Using Virtual Office
  129
- Using Media Gateway 1000B
  136
  - Using Test Local Mode
    137
  - Using Resume Normal Mode
    137
  - Troubleshooting MG 1000B
    138
Regulatory and Safety Information

139
- Denan Regulatory Notice for Japan
  142
- Other
  142
- Other
  145
Terms You Should Know

147
Index

151
- User Guide
  156

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