Nortel 1150E User Manual
  1. Manuals
  2. Brands
  3. Nortel Manuals
  4. IP Phone
  5. 1150E
  6. User manual
Nortel 1150E User Manual

Nortel 1150E User Manual

Carrier voip ip phone
Hide thumbs Also See for 1150E:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Operation & Installation Manual
Carrier VoIP
Nortel IP Phone 1150E User
Guide (CICM)
Release: CICM 10.1 MR2
Document Revision: 04.01
www.nortel.com
NN10300-025
.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 1150E and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Nortel 1150E

Summary of Contents for Nortel 1150E

  • Page 1 Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) Release: CICM 10.1 MR2 Document Revision: 04.01 www.nortel.com NN10300-025...
  • Page 2 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

  • Page 3: Table Of Contents

    Connecting the IP Phone to the LAN Logging on Logging on to the network 23 Logging on to the ACD queue 24 Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...
  • Page 4 Ending a non-ACD call While on a non-ACD call Using call hold 49 Transferring a call 49 Using conference call 50 Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...
  • Page 5 Performing a firmware upgrade Using the directory Adding or editing a directory entry 87 Deleting an entry from the directory 88 Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...
  • Page 6 Bluetooth headset feature activation 103 Using the dialpad to enter text Using a keyboard with an IP Phone Access code summary Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 7: New In This Release

    New in this release The following sections detail what is new in Nortel IP Phone 1150E User Guide (CICM), (NN10300-025) for this release. • “Features” (page 7) • “Other changes” (page 7) Features See the following sections for information about feature changes: •...
  • Page 8 8 New in this release Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 9: Overview

    Overview The IP Phone 1150E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on to the network, the keypad of the IP Phone operates in the same way as a standard M5216 Meridian Business Set (MBS) telephone.

  • Page 10: Ip Phone Terminal Description

    10 Overview Figure 1 IP Phone 1150E components IP Phone terminal description The IP Phone 1150E offers these features: • light-emitting diode (LED) indicator lamps Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009...
  • Page 11 LCD screen — adjustable contrast — backlight • one audio mode — headset (autodetect and Bluetooth support) • one USB port Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 12: Terminal Display

    The display on the IP Phone terminal has blue LED backlighting, which you can turn on and off. The backlight turns off automatically after a period of inactivity. The IP Phone 1150E display has three distinct areas: • The upper area shows line and feature key status.

  • Page 13: Softkey Functionality

    Softkey functionality Softkey functionality allows access to a small subset of Centrex features on Nortel IP Phone 1150E softkeys, located below the main display and to the right of the Menu softkey. The administrator has the ability to change, enable, or disable the softkeys. The default features for these softkeys are Transfer, Forward, and Conference.

  • Page 14: Acd Keys

    Activity The In-Calls key is the default line key. It allows the ACD agent to access incoming ACD queue calls. Figure 1 "IP Phone 1150E components" (page 10) shows the location of the ACD keys and the In-Calls key. You may order an optional kit that provides labeled key caps to replace the default ACD keys.

  • Page 15: Usb Keyboard

    Complex devices such as USB keyboards with built-in hubs, may not work due to the current limitations. See “Using a keyboard with an IP Phone” (page 107). Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 16: Usb Mouse

    Left-click to select soft keys and feature keys. • Right-click to open the local configuration menu. • Center buttons and wheels are not supported. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 17: Ip Phone 1150E Menu Systems

    Use this item to adjust the contrast level of the display. “Adjusting the contrast level of the display” (page 63). Feature Use the Feature menu to access these submenus: Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 18: Acd Keys

    Use the Assign menu to: • define the key type • enable and disable the Inbox IP Phone 1150E has only one page of feature keys. The Autoscroll feature is therefore not supported. “Using the Assign menu” (page 65). Label Use the Label item to change a label associated with a feature key.

  • Page 19: Time

    Use the Upgrade item to perform a firmware upgrade. This item appears in the menu only if a firmware upgrade is available. “Performing a firmware upgrade” (page 85). Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 20: Menu Hierarchy

    Press the right key to move the cursor to the right. • send key—located in the middle of the navigation keys, press to select the menu item. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 21: Connecting The Ip Phone To The Lan

    IP Phones can be powered by an AC adapter or over a LAN. Contact your installation technician to identify the correct power option. • Figure 4 "IP Phone 1150E connectors" (page 22) for the location of the connectors on the back of the IP Phone.

  • Page 22: Procedure Job Aid

    22 Connecting the IP Phone to the LAN Procedure job aid Figure 4 IP Phone 1150E connectors Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 23: Logging On

    Press Ok, or press the send key. The Password screen appears. Enter your password. For security, the password characters are displayed as asterisks (*). Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 24: Logging On To The Acd Queue

    Step Action Press the In-Calls key. Figure 1 "IP Phone 1150E components" (page 10) for the location of the In-Calls key. Dial your agent ID, if required. Perform one of these actions to enter the ACD queue: •...

  • Page 25: Logging Off

    The ACD feature indicator lamp will turn off. You can accept non-ACD calls. • While on an ACD call, press the Make Busy key again. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 26: Carrier Voip

    26 Logging off You are automatically logged out of the queue when the call is finished. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 27: Using A Handset

    Using a handset The 1150E is not shipped with a handset. A handset is available as a hardware option for the phone. The handset is plugged into the headset jack. See Figure 4 "IP Phone 1150E connectors" (page 22) for location of the headset jack.

  • Page 28: Nortel Ip Phone 1150E User Guide (Cicm

    28 Using a handset Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 29: Agent Features

    The types of activities that are recorded include: • type of call • number of calls Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 30: Answering An Acd Call

    Each activity is associated with a three-digit code, entered for each call. The codes are configured by the system administrator. Contact your system administrator for more information. Figure 1 "IP Phone 1150E components" (page 10) for the location of the Activity key.

  • Page 31: Using The Emergency Feature

    The display shows information about the call. Before you press the Emergency key, it is recommended that you record this information for future reference. Figure 1 "IP Phone 1150E components" (page 10) for the location of the Emergency key. Step Action Answer a call.

  • Page 32: Using The Make Set Busy Feature

    When all agents have the Make Set Busy feature activated, the ACD group is automatically put into Night Service. See “Using the Night Service feature” (page 39). Figure 1 "IP Phone 1150E components" (page 10) for the location of the Make Set Busy key. Step Action Press the Make Set Busy key.

  • Page 33: Calling The Supervisor

    To walk away while in not ready mode Press the Not Ready key. Press the Hold key. Disconnect your headset. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 34: Carrier Voip

    You are ready to answer calls. If a caller disconnects before you deactivate the walkaway feature, the not-ready indicator flashes. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 35: Supervisor Features

    “Using the Night Service feature” (page 39) • “Viewing agent status” (page 39) • “Viewing queue status” (page 40) • “Display Queue status indicator” (page 41) Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 36: Agent Status Lamp

    Hold key before you press the Answer Emergency Call key. You are in not-ready mode. The answer emergency indicator lamp is lit. You are connected to the agent. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 37: Calling An Agent

    You are in a three-way conference. Press the Release key when the call is finished, or you no longer want to monitor the call. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 38: Using The Forced Agent Availability Feature

    Using the Talk/Listen feature Follow this procedure to talk with an agent or mute the call and listen only, from an Automatic Call Distribution (ACD) terminal. Figure 1 "IP Phone 1150E components" (page 10) for the location of the Talk/Listen key. See Figure 4 "IP Phone 1150E connectors"...

  • Page 39: Using The Interflow Feature

    Follow this procedure to display current information about the Automatic Call Distribution (ACD) agents. The information is displayed for 12 seconds, or until another feature key is pressed. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 40: Viewing Queue Status

    Press the Display Queue key. Information for the current queue is displayed. The display scrolls through the different queues at two-second intervals. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 41: Display Queue Status Indicator

    Fast flashing Overloaded Too many calls are in the queue. New calls are being overflowed to another queue. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 42: Carrier Voip

    42 Supervisor features Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 43: Making A Non-Acd Call

    When the call is answered, begin speaking. --End-- Editing a predialed number Follow this procedure to edit a number held in the predialed state. Prerequisites Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 44: Originating A Call From The Inbox Or Outbox

    If you pressed the Dial softkey and have been presented with a predial window, edit the digits if necessary, and then press the OK softkey. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 45: Answering Non-Acd Calls

    Follow these procedures to answer calls that are not Automatic Call Distribution (ACD) calls. Incoming calls cause the telephone to sound and the message indicator lamp to flash. Figure 1 "IP Phone 1150E components" (page 10) for the location of the keys.

  • Page 46: Carrier Voip

    Press the line key for the second call. The call is answered. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 47: Ending A Non-Acd Call

    Ending a non-ACD call Follow this procedure to terminate a call. The release key is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the key. Step Action Press the release key.

  • Page 48: Carrier Voip

    48 Ending a non-ACD call Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 49: While On A Non-Acd Call

    Follow these procedures to put a call on hold, transfer a call, use the mute key, and use the conference call feature when the call is not an Automatic Call Distribution (ACD) call. Figure 1 "IP Phone 1150E components" (page 10) for the location of the keys.

  • Page 50: Using Conference Call

    Using the mute feature Muting prevents the transmission of sounds through the microphone. Follow this procedure to use the mute feature. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 51: Carrier Voip

    To turn off the feature, press the mute key again. The light is turned off and the feature is disabled. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 52: Carrier Voip

    52 While on a non-ACD call Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 53: Using Call Forward

    To turn off call forward, press the forward key. The feature is deactivated and the icon disappears from the display. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 54: Carrier Voip

    54 Using call forward Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 55: Navigating The Menu System

    Select the item, and press Ok or press the send key. • Press the shortcut key. The selected menu opens. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 56: Navigating The Audio Menu

    “Using the Options menu” (page 68). • Select and open Reset. See “Resetting the feature key to the default settings” (page 69). --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 57: Navigating The Time Menu

    Select and open Auto Login. “Viewing, disabling, or enabling the auto login feature” (page 80). • Select and open Password. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 58: Carrier Voip

    58 Navigating the menu system “Changing your password” (page 81). --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 59: Using The Audio Menu

    From the main menu, select and open Audio. The Audio menu opens. From the Audio menu, select and open Audio Profile. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 60: Changing The Default Volume

    Follow this procedure to reset the default volume of the headset. Step Action From the main menu, select and open Audio. The Audio menu opens. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 61: Selecting A Headset Type

    Selecting a headset type Follow this procedure to select a headset type. Amplified and unamplified headsets are compatible with your 1150E. The amplified headset is useful for noisy environments. It is recommended that you try the headset with each option to determine which type is best for you.

  • Page 62: Carrier Voip

    Server DTMF is the default option. Select an item. Press Ok, or press the send key, to save the setting. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 63: Adjusting The Contrast Level Of The Display

    Press Ok, or press the send key. The current contrast level is saved and you return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 64: Carrier Voip

    64 Adjusting the contrast level of the display Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 65: Using The Feature Menu

    Using the Assign menu Follow this procedure to open the Assign menu. Step Action From the main menu, open the Feature menu. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 66: Carrier Voip

    Call Forward, assigned to it. A feature key defined as Local can have a directory entry assigned to it. By default, all feature keys are defined as Central. For further information about Centrex features, see Nortel CICM Fundamentals, (NN10044-111). Step Action From the main menu, open the Feature menu.

  • Page 67: Carrier Voip

    From the Feature menu, select and open Assign. The Assign menu opens. From the Assign menu, select and open Inbox. The Inbox screen appears. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 68: Labeling A Feature Key

    “Using the dialpad to enter text” (page 105) “Using a keyboard with an IP Phone” (page 107) before you begin this procedure. Figure 1 "IP Phone 1150E components" (page 10) for the location of the user-defined feature keys. Step Action From the main menu, open the Feature menu.

  • Page 69: Carrier Voip

    From the main menu, open the Feature menu. From the Feature menu, select and open Reset. The Reset screen appears. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 70: Carrier Voip

    Press Yes, or press the send key. The keys are reset to the default settings. You return to the Feature menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 71: Viewing Features Assigned To The Acd Keys

    Scroll through the list to view the feature assigned to each key. Press Ok to return to the main menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 72: Carrier Voip

    72 Viewing features assigned to the ACD keys Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 73: Selecting The Language

    Press Ok, or press the send key. The terminal now displays text in the selected language. Press Cancel. You return to the main menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 74: Carrier Voip

    74 Selecting the language Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 75: Using The Time Menu

    Press Cancel twice to return to the main menu. --End-- Enabling Daylight Saving Time Follow this procedure to enable Daylight Saving Time. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 76: Disabling Daylight Saving Time

    Follow this procedure to set the time format the terminal uses to display the current time. The time format choices are: • 12 Hour • French • 24 Hour Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 77: Setting The Date Format

    A check mark appears beside the format currently in use. To enable a format, select it, and press Ok or press the send key. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 78: Resetting The Default Time

    A confirmation screen appears. Confirm the action. The terminal reverts to the default time settings. You return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 79: Using The User Menu

    Unique—the ability to join a session with an m6350 SoftClient is not enabled • Joint—the ability to operate in a joint session with an m6350 SoftClient is enabled Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 80: Viewing, Disabling, Or Enabling The Auto Login Feature

    To enable Auto Login, select Enabled. • To disable Auto Login, select Disabled. Press Ok, or press the send key. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 81: Changing Your Password

    The password is changed and you return to the previous menu. Use the new password the next time you log on. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 82: Carrier Voip

    82 Using the User menu Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 83: Testing The Local Mode

    Press Ok, or press the send key. Press Yes. The terminal transitions to its secondary IP address and temporarily disconnects from the IP Client Manager. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 84: Carrier Voip

    84 Testing the local mode Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 85: Performing A Firmware Upgrade

    Confirm the action. A second confirmation screen appears. Press Yes, or press the send key. The firmware is downloaded. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 86: Carrier Voip

    86 Performing a firmware upgrade Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 87: Using The Directory

    To add or edit the number, perform these steps: a From the New Entry menu, select and open Number. b Enter the number. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 88: Deleting An Entry From The Directory

    Follow this procedure to delete an entry from the directory. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the directory key. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 89: Making A Call Using The Directory

    --End-- Making a call using the directory Follow this procedure to make a call from within the directory. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the directory key. Step Action Press the Directory key to access the directory menu.

  • Page 90: Carrier Voip

    90 Using the directory Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 91: Using The Inbox

    Using the Inbox The IP Phone 1150E has a dedicated fixed key for the Inbox. The system logs the incoming key name, number, time and date, as well as the display shown on the IP Phone at the time of the incoming call. The information from the display is captured only if the call lasts longer than two seconds.

  • Page 92: Accessing The Inbox

    Press Ok, or press the send key. A list of options appears. Select and open Display. The caller information appears. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 93: Storing A Number From The Inbox

    “Editing a predialed number” (page 43). • To make the call, see “Making a call using predial” (page 43). --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 94: Resetting The Inbox

    A confirmation screen appears. Press Yes. The calls in the Inbox are deleted. You return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 95: Using The Outbox

    Using the Outbox The IP Phone 1150E has a dedicated fixed key for the Outbox. Information about outgoing calls is stored in the Outbox. The system logs the outgoing key number, time, and date. If the duration of the call is longer than two seconds, the system captures the display as it appeared when the call was made.

  • Page 96: Viewing Outbox Call Information

    The Outbox screen appears, showing a list of the 10 most recent outgoing calls. Select a number from the list. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 97: Using The Outbox To Make A Call

    A confirmation screen appears. Press Yes. The calls in the Outbox are deleted. You return to the previous menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 98: Carrier Voip

    98 Using the Outbox Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 99: Configuring Bluetooth Wireless Headsets

    ATTENTION Nortel recommends that you not pair more than one headset of the same model, because they appear with identical names in the Paired list. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard...

  • Page 100: Carrier Voip

    If the search is successful, the name of the headset appears in the Found combo box and you can proceed to Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 101: Unpairing A Wireless Headset

    IP Phone. To use the wireless headset again, you must perform the pairing and activation procedure, see “Pairing a wireless headset with the IP Phone” (page 99). --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 102: Interaction With Wired Headsets

    Uncheck the Use Bluetooth headset check box and press the Exit key or, alternatively, uncheck the Enable Bluetooth check box. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 103: Bluetooth Headset Feature Activation

    When there is an incoming call, press the In Calls key. The incoming call is connected to the headset. Press the Goodbye key to terminate the call. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 104: Carrier Voip

    104 Configuring Bluetooth wireless headsets Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 105: Using The Dialpad To Enter Text

    Scroll through the list and select a symbol. • Press Ok, or press the send key, to enter the symbol. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 106: Carrier Voip

    106 Using the dialpad to enter text Procedure job aid Figure 5 Special characters Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 107: Using A Keyboard With An Ip Phone

    Follow this procedure to use a keyboard to enter alphanumeric characters, instead of the dialpad. See Figure 4 "IP Phone 1150E connectors" (page for the location of the USB port. After you connect a keyboard to the IP Phone, you can: •...

  • Page 108: Carrier Voip

    Print Screen No action Scroll Lock No action Break No action Ctrl No action Shift No action No action No action Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 109: Access Code Summary

    Use this table to keep a record of the feature Access Codes. Table 1 Feature access codes Feature Access code Feature Access code Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 110: Carrier Voip

    110 Access code summary Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks...

  • Page 112: Carrier Voip

    While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Table of Contents