Use The Emergency Key; Use Not Ready - Nortel 1150E User Manual

administrator. After the time interval is up, you hear a tone through the
headset and Call Forcing automatically connects you with the incoming
caller.
Note: Pressing the
disconnects an active ACD call.

Use the Emergency Key

When you have an emergency situation:

Use Not Ready

Use the Not Ready Key, when performing post-call work.
When you need time to catch up on post-call processing work:
In-Calls Key with Call Forcing (Auto Answer) on,
1. Press the
indicator flashes while your supervisor is
called. When your supervisor picks up
the call, the LED indicator lights
continuously and you have a three-way
conference.
Note: The display shows information
about the call. Before you press the
Emergency
information for future reference.
1. Press the
you out of the queue.
Call Center Agent features
Emergency Key. The
Key, write down this
Not Ready Key. This takes
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