Supervisor features
Using the Agent key
Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
can be used along with the
Table 2 lists the four states of the LCD indicator.
Table 2: Agent's status
LCD display
Off
On
Slow Flashing
Fast Flashing
Using Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
To use Answer Emergency:
AnsEmerg
32
Agent
key links to a particular agent position and
Call Agent
Description
Agent is not logged in.
Agent is logged in but is either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
1. When the LCD next to the
Emergency
Answer Emergency
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status is
displayed as Not Ready.
or
Observe Agent
key flashes, press the
key.
keys.
Answer