Toshiba B-EX4 Maintenance Manual page 169

6. ON LINE MODE
Error messages (continued)
Error Messages
PAPER JAM ****
NO PAPER ****
RIBBON ERROR ****
NO RIBBON ****
REWIND FULL ****
EXCESS HEAD TEMP
HEAD ERROR
PASSWORD INVALID
Please Power OFF
Other error messages
Problems/Cause
1. The media is jammed in the media
path. The media is not fed smoothly.
2. A wrong Media Sensor is selected for
the media being used.
3. The Black Mark Sensor is not
correctly aligned with the Black Mark
on the media.
4. Size of the loaded media is different
from the programmed size.
5. The Feed Gap
distinguish the print area from a label
gap.
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
The ribbon is not fed properly.
The ribbon has run out.
The Built-In Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print Head.
The password entered was not correct
consecutively for three times.
A hardware or software problem may
have occurred.
1. Remove the jammed media, and
clean the Platen.
media correctly.
[RESTART] key.
2. Turn the printer off and then on. Then
select the Media Sensor for the
media being used. Finally resend the
print job.
3. Adjust the sensor position.
press the [RESTART] key.
4. Replace the loaded media with one
which matches the programmed size
then press the [RESTART] key, or
turn the printer off and then on, select
a programmed size that matches the
loaded media.
print job.
Sensor cannot 5. Refer to Section 5.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
a TOSHIBA TEC authorised service
representative.
1. Load new media.
[RESTART] key.
2. Reload the media correctly.
press the [RESTART] key.
3. Take up any slack in the media.
Remove the ribbon, and check the
status of the ribbon. Replace the ribbon,
if necessary.
solved, turn off the printer, and call a
TOSHIBA
representative.
Load a new ribbon.
[RESTART] key.
Remove the backing paper from the
Built-In Rewinder Unit. Then press the
[RESTART] key.
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
Replace the Print Head.
Turn off the printer and back to on, then
enter a password again. If the correct
password is unknown, disable the
password setting by sending a @010
command. (For details, please refer to
External Equipment Interface
Specification.)
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
6- 3
EO18-33027
6. ON LINE MODE
Solutions
Then reload the
Finally press the
Then
Finally resend the
Then press the
Then
If the problem is not
TEC authorised service
Then press the