Moneris HiSpeed 6200 Operating Manual page 237

NOT SUPPORTED PINpad cannot be used on this terminal.
- Remove the card from the chip card reader.
- The SWIPE CARD prompt appears.
- Swipe the chip card in the
continue the transaction.
DECLINED BY The chip card has declined the transaction.
CARD
- The PINpad beeps once per second until the chip card is removed.
- Remove the card from the chip card reader.
- Request another form of payment.
Err Authenticate xxx = CFS name
CFS xxx
See
File xxx xxx = path/DFS file name
Authentication
See
Failed!
INCORRECT PIN The PIN entered does not match the PIN on the card.
PRESS OK
- The cardholder presses OK on the PINpad.
- The ENTER PIN + OK prompt re-appears on the PINpad.
- The cardholder re-enters their PIN correctly to continue the
transaction.
For chip cards with PIN: If the cardholder cannot remember their
PIN the card may approve the transaction or the terminal may prompt
for a signature at the end of the transaction or the transaction may be
cancelled. If the transaction was cancelled, request another form of
payment.
For debit cards: If the debit cardholder cannot remember their PIN,
the transaction cannot be completed. Ask for another form of
payment.
INCORRECT PIN The second attempt to enter a PIN for this transaction was incorrect.
- LAST RETRY The cardholder can try one more time.
PRESS OK
- The cardholder presses OK on the PINpad.
- The ENTER PIN + OK prompt re-appears on the PINpad.
- The cardholder re-enters their PIN correctly to continue the
transaction.
If the PIN is entered incorrectly again, the transaction is cancelled.
- Request another form of payment.
INVALID ENTRY While in Training mode you have attempted to add a Cash Back
amount or a Tip amount greater than $1.00.
- When the original prompt reappears, key in an amount of $1.00 or
less and press OK to continue.
Lose Certific See
File!
MAXIMUM The total of the purchase amount and the tip amount is greater than
AMOUNT $99,999,999.99.
EXCEEDED
The ENTER TIP prompt re-appears after 3 seconds.
- Ask the cardholder to enter a tip amount that does exceed the
11
magnetic stripe reader
Code Authentication error
Code Authentication error
Code Authentication error
Moneris HiSpeed 6200 Operating Manual
Troubleshooting
on the PINpad to
messages.
messages.
messages.
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