Page 1 Moneris HiSpeed 6200 OPERATING MANUAL Software Version 7.29 Documentation v1.1 Documentation Date: Sept. 12, 2011...
Page 2 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.
Page 3: Table Of Contents
...........................17 PTIONAL EATURES 2.2.1 Balanced Prompt ..........................18 2.2.2 Cashback .............................18 2.2.3 Cheque Authorization ..........................18 2.2.4 Using a Chip Card on the HiSpeed 6200.....................18 2.2.5 Clerk Subtotalling..........................20 2.2.6 Clerk IDs..............................20 2.2.7 Using Contactless Cards ........................20 2.2.8 Corporate Cards..........................22 2.2.9 Credit-Only Processing ........................22 2.2.10...
Page 4 2.3.21 Finding the Original Sequence Number ....................35 2.3.22 Transaction with MOTO Enabled......................36 2.3.23 Enter Reporting Data for Transaction with Purchasing Card ............36 2.3.24 Cardholder Prompts ..........................37 THE MONERIS HISPEED 6200 HARDWARE ....................47 ......................47 ETTING P THE ERMINAL ARDWARE .............................47 ERMINAL ...........................48...
Page 5 Purchase ............................104 5.5.2 Purchase-Void ...........................105 5.5.3 Refund..............................107 5.5.4 Refund-Void ............................109 5.5.5 Pre-Authorization and Advice Transactions..................111 5.5.6 Manually Processing Transactions....................117 5.5.7 Manually Processing Transactions UNDER Floor Limit ..............117 5.5.8 Manually Processing Transactions OVER Floor Limit ..............117 Moneris HiSpeed 6200 Operating Manual...
Page 6 Tip Prompt on PINpad: Entering a Dollar Amount - Gift ..............147 )..................147 EATURE FOR OYALTY RNEX 6.8.1 The ERNEX Menu..........................147 6.8.2 The Loyalty/Gift SETUP Menu ......................148 6.8.3 The Loyalty/Gift VOUCHER HEADER Menu ...................151 6.8.4 The Loyalty/Gift REPORT FUNCTIONS Menu.................152 Moneris HiSpeed 6200 Operating Manual...
Page 7 Deleting a transaction from the Air Miles Rewards SAF List............186 7.4.5 Printing an Air Miles Rewards Totals Report ...................187 7.4.6 Printing the Air Miles Rewards Transaction List ................187 7.4.7 Printing an Air Miles Rewards Configuration List................188 Moneris HiSpeed 6200 Operating Manual...
Page 8 ESSAGES ON THE 11.7 ..........................235 ARDWARE ROBLEMS 11.8 ....................237 RROR ESSAGES ONTACTLESS EADER 11.8.1 Contactless Reader Error Messages Table..................237 11.8.2 Contactless Reader Equipment Problems Table................239 11.9 DECLINED M ....................240 NDERSTANDING ESSAGES 11.10 ................241 RROR ESSAGES DURING UTHENTICATION Moneris HiSpeed 6200 Operating Manual...
Page 9: Introduction
Learning About the Terminal The Moneris HiSpeed 6200 terminal is a stand-alone, electronic, debit and credit card payment system that connects to the point-of-sale (POS) services provided by Moneris Solutions.
Page 10: Caring For The Terminal
IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.
Page 11: Features And Procedures
(or an external PINpad if attached) for both debit and credit transactions as well as many other features. Standard Features These features are available and enabled on all Moneris HiSpeed 6200 terminals. • Backlight • Bilingual Displays and Receipts •...
Page 12: Communications Status
If your terminal is using Ethernet Communications to communicate with the Moneris Host, the terminal will connect to the Moneris Host each time you begin a transaction (it does not make any noise when it attempts to connect). The following symbols appear in the top left corner on the following screens:...
Page 13: The Menu Feature
REFUND process a credit or debit Refund transaction for a portion of or the full amount of the original Purchase PRE-AUTH process a Pre-Authorization transaction P-A ADVICE process an Advice (to complete a Pre-Authorization Transaction) Moneris HiSpeed 6200 Operating Manual...
Page 14 PAYMENT processes a private label Payment transaction Note: This item appears only if the terminal is set up on the Moneris Host to process this transaction. CHEQUE AUTH connect to a cheque authorization service and obtain approval based on a...
Page 15 Note: This item appears only if Tip Reporting is enabled. MULTI TERM RPT a Deposit Totals report for each terminal associated with your Moneris Merchant ID This item appears only if Multi-Terminal Reporting is enabled. CLERK INQUIRY...
Page 16 HiSpeed 6200 terminal. IMPORTANT: A number of these programs require agreements between the merchant and a service provider other than Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.
Page 17 Pre-Authorization transactions using chip credit cards as well as magnetic stripe credit cards COMM WARNINGS Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. CASH BACK enable the ENTER CASH BACK prompt during debit Purchase transactions...
Page 18 Contactless logo on contactless transaction receipts. SURCHARGE AMT Do NOT use. SURCH MIN LMT Do NOT use. SURCH MAX LMT Do NOT use. 2.1.4.7 The Ethernet Setup Menu This menu allows you to configure the Ethernet Communications parameters. Moneris HiSpeed 6200 Operating Manual...
Page 19 DNS SETUP enter the Primary and Secondary DNS addresses PING Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. CONNECT T-OUT Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre.
Page 20: Admin Codes
If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. Note: You can also use Admin codes from the TRANSACTIONS menu, the REPORT FUNCS menu, the ADMIN FUNCS menu and the CONFIG FUNCS menu by pressing the Admin key once. Moneris HiSpeed 6200 Operating Manual...
Page 21 Cheque Authorization Driver's Licence - step 5 of "Cheque Authorization with a Driver's Licence" Credit Card - step 5 of "Cheque Authorization with a Credit Card" Purchase-Void step 4. Refund-Void step 4. Payment-Void step 3. Moneris HiSpeed 6200 Operating Manual...
Page 22 Configuration Report EMV Parameters Report Print Help List Administrative Transactions TRANSACTION CODE Log on Log off Reprint (a receipt or report) MasterCard Transaction Data Language (change between English and French) Backlight Training Private Label Credit Application Moneris HiSpeed 6200 Operating Manual...
Page 23 Enable Ernex (Loyalty/Gift) Disable Ernex (Loyalty/Gift) General Parameters (Loyalty/Gift) Open Batch Totals (Loyalty/Gift) Reprint (Loyalty/Gift) Routing Code (Loyalty/Gift) Help List (Loyalty/Gift) Transaction List (Loyalty/Gift) Ernex Transaction Inquiry (Loyalty/Gift) Tip Totals (Loyalty/Gift) Clerk Subtotal Inquiry (Loyalty/Gift) Moneris HiSpeed 6200 Operating Manual...
Page 24: Stored Transactions
IMPORTANT: The oldest transaction is dropped once the terminal memory reaches capacity. If your terminal is replaced, the memory cannot be transferred to the new terminal, and is therefore lost. Moneris recommends printing a list of all transactions on the old terminal before disconnecting it then installing the new terminal.
Page 25: Training Mode
These features may be available on your HiSpeed 6200 depending on the configuration of your Merchant ID on the Moneris Host. If the feature is available and you wish to use it, you must enable and configure the feature. If you do not wish to use an enabled feature, you can deactivate it.
Page 26: Balanced Prompt
Stored Transactions report match the Moneris Host totals printed on the Current Batch Totals report (printed during the Close Batch). This prompt is used solely for your in-house record keeping and is not reported to the Moneris Host. 2.2.2 Cashback This feature gives your customers the option of withdrawing cash from their debit account when they make a Purchase at your place of business.
Page 27 4. Follow the prompts, and have the cardholder follow their prompts. 5. Remove the chip card when the REMOVE CARD prompt appears. The terminal will beep if the chip card is left in the chip card reader after the transaction is completed. Moneris HiSpeed 6200 Operating Manual...
Page 28: Clerk Subtotalling
Identifying Valid Contactless Cards • Credit cards: One of these labels must appear on the card: - MasterCard PayPass® - Visa payWave™ - Amex ExpressPay® • Debit cards: This label must appear on the card: - INTERAC Flash® Moneris HiSpeed 6200 Operating Manual...
Page 29 2. If step 1 doesn’t work, try swiping the card on the terminal (look for the magnetic stripe). 3. If step 2 doesn’t work, manually enter the Card number. 4. See also "Error Messages: Contactless Reader." Moneris HiSpeed 6200 Operating Manual...
Page 30: Corporate Cards
Moneris/Ernex Host. IMPORTANT: If you process more than one card plan with Moneris/Ernex, maintain a list of the card names along with the 14-character card description that will be displayed on the terminal screen during step 6 of the Transaction Inquiry report.
Page 31: Invoice Number Prompt
• The cardholder signature is not required. • Receipts do not need to be printed; however, Moneris recommends printing the Merchant copy and retaining it for your records. To process MOTO transactions, you must configure your terminal to prompt for MOTO selection.
Page 32: Private Label Cards
Features and Procedures This feature must be set at the Moneris Host and is downloaded to your terminal during Initialization. To change it, please contact the Moneris Merchant Service Centre. To use chip cards (credit and some debit) in addition to magnetic stripe credit cards for Pre-authorizations, you must...
Page 33: Signatureless Transactions: Credit Cards
Look near the bottom of the report for these values: * Purchase, including tax, must be equal to or less than the $ value. ** Purchase, including tax, must be less than the $ value. Moneris HiSpeed 6200 Operating Manual...
Page 34: Terminal Names
Tip amount on the Merchant copy of the receipt. It is traditionally used in restaurants and other service-based businesses. If you wish to allow cardholders to add a Tip to Purchase transactions as well as Pre-Authorization transactions, you must enable the Tip Entry feature. Moneris HiSpeed 6200 Operating Manual...
Page 35: Tip Reporting
Tip percentage to calculate the Tip amount during debit and/or credit Purchases. Standard Procedures These procedures are followed for all configurations of the Moneris HiSpeed 6200 terminal. • Powering up the terminal •...
Page 36: Powering Up The Terminal
To power up (or turn on) the terminal, simply connect the power cable to the terminal and plug it into a power outlet. 2.3.2 Powering Down the Moneris HiSpeed 6200 Simply unplug the power cord from the power outlet on the wall. IMPORTANT: Do not unplug the power cord from the 6200 base first.
Page 37: Taking A Manual Imprint Of A Card
Cancelling a Transaction A transaction can be cancelled from the terminal or, if an external PINpad is attached, from the PINpad. Note: Once the terminal has begun communicating with the Moneris Host, the transaction can no longer be cancelled. 2.3.6.1...
Page 38: Cancelling A Report
To print a duplicate of the Merchant copy of a receipt, use the Transaction Inquiry function. 2.3.8.2 Reprinting Reports The following reports can be reprinted: • Close Batch • Merchant Subtotals Inquiry • Multi-Terminal Report • Clerk Subtotal Inquiry Moneris HiSpeed 6200 Operating Manual...
Page 39: The Reprint Function
5. Press the Can/Ann key twice to return to the READY screen. 2.3.10 Disputed Debit Transactions Do not attempt to resolve or compensate a cardholder for a disputed Debit transaction. Refer the cardholder to their financial institution. Moneris HiSpeed 6200 Operating Manual...
Page 40: Pan Fraud Check
There are a number of factors that affect whether the terminal prompts for a POS Admin card including whether debit cards are processed, how the terminal is set up on the Moneris Host and whether the SWIPE ADMIN CARD prompt has been enabled on the terminal.
Page 41: Entering Alphabetic Characters And Punctuation
Note: These are not allowed for Clerk IDs and Invoice Numbers. using the 1 key: (space) using the 0 key: @ (at sign) * (asterisk) # (pound or number sign) , (comma) . (period or dot) To key in alphabetic characters and punctuation: Moneris HiSpeed 6200 Operating Manual...
Page 42: Entering The Clerk Id
To cancel a Pre-Auth and immediately release the hold on the cardholder's funds: a. Press the CORR key. (This automatically inputs a $0.00 dollar value.) b. Press OK. c. Refer back to the Advice transaction. Moneris HiSpeed 6200 Operating Manual...
Page 43: Deleting A Pre-Auth From The Pre-Authorization Advice List
Continue the transaction. 2.3.21 Finding the Original Sequence Number The Original Sequence number needed for a Pre-Auth Advice is found on the Pre-Authorization receipt. If the Receipt number is: X00000000-123-456-789-0 Then the Original Sequence number is: 456789 Moneris HiSpeed 6200 Operating Manual...
Page 44: Transaction With Moto Enabled
The ENTER CUSTOMER REFERENCE NUMBER entry screen appears. 2. Key in the Customer Reference number, and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. Continue the transaction. Moneris HiSpeed 6200 Operating Manual...
Page 45: Cardholder Prompts
PIN Entry procedure. 4. Depending on the card used, do one of the following: If a credit card was used, continue the financial transaction procedure. If a debit card was used, continue below at step 5. Moneris HiSpeed 6200 Operating Manual...
Page 46 Swipe a cardholder card (on the terminal or the PINpad) that has a different language code on its magnetic stripe. The external PINpad will display the encoded language. The terminal display will remain in the original language. Moneris HiSpeed 6200 Operating Manual...
Page 47 PLEASE WAIT message appears while the PLEASE WAIT message appears while the chip verifies that the card is valid. chip verifies that the card is valid. 2. Continue following the "Cardholder 2. Continue following the "Cardholder Prompts"procedure. Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 48 Cashback amount.) b. The cardholder presses OK to accept the displayed amount. b. The cardholder presses OK to accept the displayed amount. c. Continue following the "Cardholder Prompts"procedure. c. Continue following the "Cardholder Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 49 OR PRESS OK % $ prompt includes the Tip). appears. b. The cardholder presses b. The cardholder presses Continue in the "Selecting Percentage or Dollar Amount Continue the "Cardholder Tip on Terminal"procedure. Prompts"procedure. Continue the "Cardholder Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 50 (replaces displayed value, AA) and presses a value. The PURCHASE $#.##-OK? prompt appears. The PURCHASE $#.##-OK? prompt appears b. The cardholder presses OK. (amount includes the Tip). Continue the "Cardholder b. The cardholder presses OK. Prompts"procedure. Continue the "Cardholder Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 51 (amount prompt appears. includes the Tip). b. The cardholder presses Continue in the "Tip b. The cardholder presses Prompt on PINpad: Selecting Percentage or Continue the "Cardholder Dollars"procedure. Prompts"procedure. Continue the "Cardholder Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 52 The PURCHASE $#.##-OK? prompt appears The PURCHASE $#.##-OK? prompt appears. (amount includes the Tip). b. The cardholder presses OK. b. The cardholder presses OK. Continue the "Cardholder Continue to the "Cardholder Prompts"procedure. Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 53 When the ENTER PIN & OK prompt appears: 1. The cardholder keys in their Personal Identification number (PIN) and presses OK. Note: Please respect the cardholder’s privacy, and encourage them to protect their PIN. 2. Continue following the "Cardholder Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 55: The Moneris Hispeed 6200 Hardware
The Moneris HiSpeed 6200 Hardware The Moneris HiSpeed 6200 Terminal and Base The 6200 consists of a hand-held terminal with an integrated PINpad, an integrated printer, a chip card reader, and a magnetic stripe card reader, connected a communications and power base. An external...
Page 56: The Integrated Printer
Chip card reader • Terminal-to-base cable The Integrated Printer A thermal printer is integrated into the Moneris HiSpeed 6200 terminal. It prints black text on white, one-part thermal paper. Note: The maximum paper roll diameter is 2 inches. 3.3.1.1 To load a new paper roll into the terminal: 1.
Page 57: The Ready Screen
The Moneris HiSpeed 6200 Hardware • The PINpad TRAINING screen 3.4.1 The READY Screen The READY screen displays "READY"over the default transaction. This screen appears when the terminal is operating normally. The Purchase READY screen READY PURCHASE ENTER AMOUNT $0.00 If the default transaction is Pre-Auth, refer to "The Pre-Auth READY screen".
Page 58: The External Pinpad Welcome/Bonjour Screen
The Moneris HiSpeed 6200 Hardware 3.4.4 The External PINpad WELCOME/BONJOUR Screen The external PINpad idle screen displays WELCOME/BONJOUR. This screen appears when the PINpad is not required to communicate with the terminal. WELCOME/BONJOUR If this screen is not displayed on the PINpad, a transaction is in progress. To return to the PINpad idle screen, cancel transaction.
Page 59: The Terminal Keypad
The Moneris HiSpeed 6200 Hardware The Pre-Auth READY screen READY PRE-AUTH ENTER AMOUNT $0.00 If the READY screen isn't displayed, press the Can/Ann key repeatedly to access it. To perform a Pre-Auth from the Pre-Auth READY screen, refer to the "Pre-Authorization as Default"procedure.
Page 60: The Magnetic Stripe Reader On The Terminal
The Moneris HiSpeed 6200 Hardware confirm the data input is complete confirm the data displayed is correct select the highlighted item on a menu Paper advance the paper in the printer Feed Admin access the MAIN MENU access the Admin Shortcut Code...
Page 61: The Chip Card Reader On The Terminal
The Moneris HiSpeed 6200 Hardware The Chip Card Reader on the Terminal Note: If an external PINpad is attached to the terminal, the chip card must be inserted into the chip card reader on PINpad. Refer to section "The Chip Card Reader on the PINpad".
Page 62: The External Pinpad
The External PINpad 3.8.1 The Moneris PINpad In some store locations, it may be more convenient to have an external PINpad attached to terminal. The Moneris 7800 PINpad can be attached to the terminal for cardholder input. The Moneris 7800 PINpad The 7800 PINpad consists of the following components: •...
Page 63: Setting Up The Pinpad
The Moneris HiSpeed 6200 Hardware • Void-Purchase with Swipe or Chip (Purchase Correction) • Void-Refund with Swipe or Chip (Refund Correction) 3.8.2 Setting Up the PINpad 1. Connect the Moneris PINpad to the Moneris HiSpeed 6200: a. Insert the "Terminal Connector"of the PINpad cable into the port labeled "RS232-1"with a GREEN bar on...
Page 64: The Pinpad Cable Connection Protector
The Moneris HiSpeed 6200 Hardware The "PINpad Connector"of the PINpad-to-6200 Cable connects to back of the PINpad. The "Terminal Connector"on the cable connects to the RS232-1 port (with a GREEN bar) on the base of the HiSpeed 6200 terminal. 3.8.5...
Page 65: The Pinpad Keypad
The Moneris HiSpeed 6200 Hardware 3.8.6 The PINpad Keypad The PINpad keypad contains alpha-numeric keys and function keys. Alpha-numeric Keys These keys allow you to enter a Tip amount and key in a PIN for debit transactions. The Function Keys...
Page 66: The Magnetic Stripe Card Reader On The Pinpad
The Moneris HiSpeed 6200 Hardware 3.8.7 The Magnetic Stripe Card Reader on the PINpad The magnetic stripe reader (MSR) is located in a slot on the right side of the PINpad. When a debit or credit card is swiped on the PINpad, the MSR reads the information encoded on the card's magnetic stripe.
Page 67: The Communications Base
When the REMOVE CARD prompt appears, pull the card gently out of the chip card reader. The Communications Base The communications base connects to the Moneris Host via Ethernet and dial. The base is also used to charge the terminal.
Page 68: 3.11 The Cables
IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.
Page 69: Installing The 3-Part Power Cable
IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.
Page 70: Dial Communications Cable
2. Insert the other end into a telephone wall jack. You must configure the dial communications before attempting to communicate with the Moneris Host. 3.11.5 Ethernet Communications Cable The cable pictured below allows the terminal to communicate over the Internet.
Page 71: 3.12 The Vivopay 5000 Contactless Reader
3.12 The VIVOPay 5000 Contactless Reader If a VIVOPay 5000 contactless reader is connected to a Moneris HiSpeed 6200 terminal, your customers can simply tap or wave a contactless card in front of the reader to pay for a purchase.
Page 72: Contactless Transaction: Visual Steps
The Moneris HiSpeed 6200 Hardware 3.12.2 Contactless Transaction: Visual Steps Moneris HiSpeed 6200 Operating Manual...
Page 73: Contactless Reader: Stand-Base Setup
The Moneris HiSpeed 6200 Hardware 3.12.3 Contactless Reader: Stand-Base Setup To secure your contactless reader to its stand-base: 1. Thread the Y-cable through the groove at the bottom of the stand-base so that the base sits flatly on a surface.
Page 74: Contactless Reader: Hardware Setup
Secure the reader into its stand-base (Refer to the "Contactless Reader: Stand-Base Setup"procedure.) 3. Connect the contactless reader to a powered HiSpeed 6200 terminal: a. Insert the Y-cable connector into the terminal’s base port RS232-1. (If a PINpad is connected, use port RS232-2.) b.
Page 75: Configuring Your Terminal
Configuring Your Terminal Your HiSpeed 6200 terminal can be set up to accept and process a variety of cards including debit cards, credit cards with a magnetic stripe, credit cards with a chip, private label cards, corporate (a.k.a. purchasing) cards, Moneris gift cards and loyalty programs.
Page 76 From the READY screen or the TERMINAL SETUP REQUIRED prompt: Note: The dial communications cable must be connected before attempting to communicate with the Moneris Host. 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down and select CONFIGURATION.
Page 77: Dial Backup Communications For Ethernet
Configuring Ethernet Communications 4.1.3.1 Configuring Dynamic Public IP Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with Dynamic addressing, you will need to set up these parameters. Moneris HiSpeed 6200 Operating Manual...
Page 78 Dial as backup, the terminal will attempt to use Ethernet Communications for the next transaction. From the READY screen or the TERMINAL SETUP REQUIRED prompt: Note: The Ethernet communications cable must be connected before attempting to communicate with the Moneris Host. 1. Select the Communications Type a. Press the Admin key.
Page 79 4.1.3.2 Configuring Dynamic Private IP Communications If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Dynamic addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and...
Page 80 The terminal is ready to communicate with the Moneris Host over the Internet. 4.1.3.3 Configuring Customized DNS Addresses for Dynamic Public IP Communications If your terminal uses customized DNS addresses, you must manually enter the DNS addresses.
Page 81 4.1.3.4 Configuring Static Public IP Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with Static addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and...
Page 82 4.1.3.5 Configuring Static Private IP Communications If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Static addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and...
Page 83 Mask ID • the Gateway Address • the Moneris region the terminal is located in From the READY screen or the TERMINAL SETUP REQUIRED prompt: Note: The Ethernet communications cable must be connected before attempting to communicate with the Moneris Host.
Page 84: Configuring The Receipt Format
The terminal is ready to communicate with the Moneris Host over the Internet. As the terminal communicates with the Moneris Host, it displays PROCESSING to indicate that the transaction is proceeding correctly. Depending on the type of communication, additional status information is provided...
Page 85 Scroll down to PRINT P-A ADV, and press OK. The PRINT PRE-AUTH ADVICE? prompt appears. b. Press the F1 key to select YES. The PRINTER CFG menu re-appears. To print receipts for Pre-Authorization transactions: Moneris HiSpeed 6200 Operating Manual...
Page 86 To suppress the printing of a Merchant copy of the receipt for any credit Purchase that qualifies as a signatureless transaction: Note: Merchant copy printing is enabled by default (i.e., set to YES). Moneris recommends that you do not change this setting. a. Scroll down to RCPT LIMIT-M, and press OK.
Page 87: Select Number Of Receipts Printed For A Transaction
3. Press the F1 key to confirm that you wish to enable the trailer message. B. Edit the trailer message option: 1. Scroll down to the line number and language you wish to edit (e.g. LINE 3 ENGLISH). Moneris HiSpeed 6200 Operating Manual...
Page 88: Reset The Trailer Message To The Original Text
Press the F1 key (YES) to confirm that you wish to reset the trailer message to the original text. The ACTIVE TRAILER MSG menu re-appears. 6. Press the Can/Ann key four times to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 89: Trailer Message Options
5 BACK TO SCH BACK TO SCHOOL SPECIAL PRESENT THIS RECEIPT TO CLAIM A FREE BACKPACK WITH YOUR NEXT PURCHASE [These messages are blank and can be used to create personalized messages for your cardholder receipts.] Moneris HiSpeed 6200 Operating Manual...
Page 90: Disabling The Backlight
The ADMIN FUNCS menu appears (and the backlight turns off). Note: The backlight will no longer come on when the terminal keys are pressed. 5. Press the Can/Ann key twice to return to the READY screen or the TERMINAL SETUP REQUIRED prompt. Moneris HiSpeed 6200 Operating Manual...
Page 91: Configuring Corporate (Purchasing) Cards
The terminal does not require additional configuration in order to process private label credit cards. However, before using private label cards you must: • contact Moneris to obtain a list of private label card issuers. • contact the private label card issuer and arrange for service from them.
Page 92: Configuring General Parameters
Note: If debit/credit Tip Entry is enabled, and the Tip Percentage value is set to "0,"the cardholder will still be prompted to enter a Tip in percentage and/or dollars. (The cardholder may choose to enter nothing at all when prompted to enter Tip.) Moneris HiSpeed 6200 Operating Manual...
Page 93 To allow your customer to key in any other amount that is less than or equal to your Cashback Limit: 1. Scroll down to C BACK AMT 3, and press OK. The CASH BACK PRESET AMOUNT 3 entry screen appears. 2. Select OTHER (press the F1 key). The GENERAL PARAMETERS menu reappears. Moneris HiSpeed 6200 Operating Manual...
Page 94 Press the F3 key (NO) to skip the Invoice Number prompt. The GENERAL PARAMETERS menu reappears. To enable the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt during financial transactions (e.g., credit) in which the Card number is manually entered: Moneris HiSpeed 6200 Operating Manual...
Page 95 Press the F3 key (NO) to have the Admin card prompt appear only for those transactions that are required by Moneris. The GENERAL PARAMETERS menu reappears. Moneris HiSpeed 6200 Operating Manual...
Page 96 To enable printing of the generic contactless logo on contactless transaction receipts: a. Scroll down to CTLS LOGO, and press OK. b. Scroll to ENABLE, and press OK. To disable this feature, scroll to DISABLE, and press OK. The GENERAL PARAMETERS menu appears. Moneris HiSpeed 6200 Operating Manual...
Page 97: Configuring Tip Entry - Debit/Credit
Tip prompting on an external 7800 PINpad, refer to the "Tip Prompt Formats: PINpad"table. The TIP ENTRY menu appears. c. Continue at step 6. 6. Press the Can/Ann key repeatedly to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 98: Tip Prompt Formats: Terminal
Note: If the Tip percentage parameter is set to zero, the cardholder will automatically be prompted to choose to whether to enter their own Tip as a percentage value or dollar amount. Moneris HiSpeed 6200 Operating Manual...
Page 99: Tip Prompt Formats: Pinpad
Note: If the Tip percentage parameter is set to zero, the cardholder will automatically be prompted to choose to whether to enter their Tip as a percentage value or dollar amount. Moneris HiSpeed 6200 Operating Manual...
Page 100: Configuring Clerk Subtotals
IMPORTANT: Clerk Subtotals must be cleared manually (by performing a Clerk Subtotals Report) on a regular basis (weekly is recommended). If not, the Moneris Host will automatically clear the totals when the number of transactions for a card type within a Clerk ID reaches 10,000. Add Clerk IDs.
Page 101: Adding Clerk Ids (Including The Default Clerk Id)
When all the Clerk IDs have been added: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to add the Clerk IDs to the Host then returns to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 102: Removing Clerk Ids
Clerk IDs from the Host. When all the Clerk IDs have been removed: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to remove the Clerk IDs from the Host then returns to the READY screen. 4.8.5...
Page 103: Enabling The Clerk Id Prompt
".) The READY screen reappears. 4.8.8 Identifying the Clerk ID Location From the CLERK SUBTTL CFG menu: a. Select DATA LOCATION. b. Select the location: Note: This information is provided by the card manufacturer. Moneris HiSpeed 6200 Operating Manual...
Page 104: Configuring Multi-Terminal Reporting
F1 key to select YES. - use only the Close Batch transaction to close the batch on this terminal, press the F3 key to select NO. The terminal communicates with the Moneris Host then returns to the READY screen. 4.9.2 Disabling Multi-terminal Reporting Follow steps 1 through 5 above.
Page 105: Deleting The Terminal Name
4. Press the F3 key to select NO. The terminal communicates with the Moneris Host then returns to the READY screen. The terminal name has now been removed from the Moneris Host and the terminal can no longer be closed using the Multi-terminal Report function.
Page 106: 4.11 Initialization
Host. If you are setting up your terminal for the first time, follow the First Initialization instructions below. From time to time, the Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to your terminal or your merchant account. Follow the Re-initialization instructions below.
Page 107: 4.12 Restore Factory Defaults
Configuring Your Terminal 5. Please wait while the terminal communicates with the Moneris Host. This may take a few minutes. The external PINpad displays WELCOME/BONJOUR during the Re-initialization. The CLEAR TERMINAL STORAGE? prompt appears. 6. Press the F3 key to select NO.
Page 109: Financial Transactions
A debit Refund transaction moves funds from your business account to the debit cardholder's chequing or savings account. The Moneris HiSpeed 6200 point-of-sale terminal can process a variety of financial transactions on cards including debit cards, magnetic stripe credit cards, chip cards, private label credit cards and purchasing/corporate cards.
Page 110: Payment Types
VISA cards, you can also process VISA Corporate cards. Refer to "Corporate Card Purchase"for detailed instructions. • Private label cards. These require additional agreements with Moneris and a private label provider depending on the card(s) you wish to process. 5.2.2 Debit Transactions...
Page 111: Transaction Flows In
- Payment type (i.e., credit or debit) Some debit cards may initiate Cashback and/or Tip, and/or Account & PIN prompting after the terminal has been returned to you, which means you will have to hand the terminal back to the cardholder. Moneris HiSpeed 6200 Operating Manual...
Page 112: Credit And Debit Transactions
"Taking a Manual Imprint of a Press OK. Card"procedure. b. Continue below at c. Continue below at step 3. step 3. Moneris HiSpeed 6200 Operating Manual...
Page 113: Purchase-Void
5. Key in the amount of the Purchase to be voided, and press OK. IMPORTANT: This transaction must be processed for the full amount of the original Purchase. If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 114 Continue below at step 8. 7. A prompt listed below may appear on the terminal: CUSTOMER PRESS OK TO CONTINUE appears, refer to the “Cardholder Prompts"procedure. CONTINUE ON PINPAD appears,refer to the "Cardholder Prompts"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 115: Refund
(XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card"procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type: If APPROVED ###### MERCHANT COPY appears, press OK.
Page 116 (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card"procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type:...
Page 117: Refund-Void
INSERT CARD prompt appears on the external PINpad. If a contactless reader is attached, it continues to display the WELCOME/BONJOUR screen because contactless Voids are not permitted. 6. Enter the card on the terminal (or external PINpad if attached): Moneris HiSpeed 6200 Operating Manual...
Page 118 (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card"procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type: If APPROVED ###### OBTAIN SIGNATURE appears, press OK.
Page 119: Pre-Authorization And Advice Transactions
4. Key in the amount of the Pre-Auth, and press OK. The SWIPE OR INSERT CARD prompt appears. If an external PINpad is attached, the SWIPE CARD prompt appears on the terminal and the SWIPE OR INSERT CARD prompt appears on the external PINpad. Moneris HiSpeed 6200 Operating Manual...
Page 120 ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number"procedure. 8. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method: If APPROVED ###### OBTAIN SIGNATURE appears, press OK. A receipt prints.
Page 121 4. Please wait while the terminal processes the transaction. If the ENTER PROMO CODE entry screen appears, refer to the "Entering the Promo Code"procedure. If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 122 Financial Transactions 5. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method: If APPROVED ###### OBTAIN SIGNATURE appears, press OK. A receipt prints. If APPROVED ###### MERCHANT COPY appears, press OK. A receipt prints.
Page 123 ENTER XXX AMOUNT entry screen appears (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card"procedure. The terminal communicates with the Moneris Host. 9. When APPROVED ###### MERCHANT COPY appears, press OK. Process receipts.
Page 124 If the ENTER AMOUNT entry screen appears, key in the total amount found on the Paper Sales Draft, and press OK. If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"procedure. If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 125: Manually Processing Transactions
5.5.7 Manually Processing Transactions UNDER Floor Limit If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually. Note: In order to process credit (and some debit chip) Purchases and Refunds manually you must have a Paper Sales Draft for the card type (e.g.
Page 126: Private Label Transactions
Financial Transactions Take an imprint of the customer's card. Call the Moneris Voice Authorization number to obtain a Voice Authorization number for the transaction and record the Voice Authorization number on the Paper Sales Draft. When the terminal is functioning properly again: 2.
Page 127 "Taking a Manual Imprint number is the same number on the card. Press of a Card"procedure. The terminal communicates with the Moneris Host. The terminal communicates with the Moneris Host. c. Continue below at step 6.
Page 128: Cheque Authorization Transactions
The ENTER AMOUNT entry screen appears. 5. Key in the amount of the cheque, and press OK. The SWIPE CARD prompt appears on the terminal. If an external PINpad is attached, the SWIPE CARD prompt also appears on this device. Moneris HiSpeed 6200 Operating Manual...
Page 129: Cheque Authorization With A Driver's Licence
Continue below. same number on the card. Press OK. b. Continue below. The terminal communicates with the Moneris Host. 7. Record the APPROVED number on the back of the cheque. Note: A receipt is NOT printed for Cheque Authorizations.
Page 130: Province Or State Code
If the P-A ADVICE LIST menu re-appears on the terminal, complete or cancel another Pre-Auth, or press the Can/Ann key to return to the READY screen. If TRANSACTION NOT FOUND appears on the terminal, press OK to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 131: The Loyalty/Gift Programs
Moneris/Ernex Host. IMPORTANT: If you process more than one card plan with Moneris/Ernex, maintain a list of the card names along with the 14-character card description that will be displayed on the terminal screen during step 6 of the Transaction Inquiry report.
Page 132: Configuring Gift Tip Prompting
4. Scroll up to TIP PERCENTAGE, and press OK. The ENTER TIP PERCENTAGE entry screen appears. Note: - To see how defining the gift Tip Percentage affects Tip prompting on the terminal, refer to the "Gift Tip Prompt Formats: Terminal"table. Moneris HiSpeed 6200 Operating Manual...
Page 133 OTHER and then enter their own percentage value or dollar amount. zero The cardholder will automatically be prompted to enter their own Tip as a percentage value or as a dollar amount. Moneris HiSpeed 6200 Operating Manual...
Page 134: Gift Card Transactions
6.4.1 Activate a Gift Card This transaction activates a Moneris gift and allows the card to be used as payment for Purchases. IMPORTANT: To control usage of new gift cards, activate them ONLY at the time they are purchased (e.g., do not activate a batch of cards ahead of time.) Gift cards are essentially cash once they are activated.
Page 135: Deactivate A Gift Card
6.4.3 Gift Card Purchase Use this transaction when a Moneris gift card is presented as payment. If the Purchase amount is greater than the value on the card, the terminal may prompt for payment of the outstanding amount. From the READY screen: 1.
Page 136: Gift Card Refund
Gift Card Refund Note: Not all Moneris Gift programs process gift Refunds. If a Purchase using a Moneris gift card as payment was processed incorrectly, use this transaction to return the value of the Purchase back on to the card.
Page 137: The Moneris Loyalty Program
Combo Card Transactions Combo Cards act as both a credit card and a Moneris loyalty card. When a Combo Card is used to perform one of the credit transactions listed below, the terminal asks if you wish to award the points to the combo card or another loyalty card and automatically begins the loyalty transaction once the credit transaction is complete.
Page 138: Loyalty Reports
If you pressed the F3 key (NO), and the BALANCE DUE $#.## PRESS OK prompt appears, refer to the "Selecting the Balance Due Payment Method"procedure. If you pressed the F3 key (NO), and "Approved"appears: Moneris HiSpeed 6200 Operating Manual...
Page 139: Deactivate A Loyalty Card
OK"prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK"), refer to the "Entering Optional Information"procedure. If the "Bonus Code PRESS OK"prompt appears, refer to the "Entering the Bonus Code"procedure. One of the following "Redemption-as-dollars"prompts may appear: Moneris HiSpeed 6200 Operating Manual...
Page 140: Loyalty Card Purchase
OK"prompt appears, refer to the "Entering the Bonus Code"procedure. One of the following Benefit prompts/entry screens may appear depending on your loyalty program's configuration: If the "Pre-Tax Amount PRESS OK"prompt appears, refer to the "Entering the Pre-Tax Amount"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 141: Starting A Loyalty Card Transaction From A Pre-Authorization Transaction
OK"prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK"), refer to the "Entering Optional Information"procedure. If the "Bonus Code PRESS OK"prompt appears, refer to the "Entering the Bonus Code"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 142: Loyalty Card Refund
OK"prompt appears, refer to the "Entering the Bonus Code"procedure. One of the following Benefit prompts/entry screens may appear depending on your loyalty program's configuration: If the "Pre-Tax Amount PRESS OK"prompt appears, refer to the "Entering the Pre-Tax Amount"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 143: Loyalty/Gift Procedures
5. Press the Can/Ann key to return to the READY screen. 6.7.2 Starting a Loyalty Card Transaction from a Financial Transaction The Moneris loyalty application can be started automatically at the end of a financial transaction (debit/credit) as well as through the Ernex menus.
Page 144: Transferring The Balance To A New Gift Card
A loyalty card redemption for which the amount to be redeemed is greater than the amount on the card. When the BALANCE DUE $#.## PRESS OK prompt appears: 1. Press OK. The BALANCE DUE PAY WITH prompt appears. 2. Select a payment method: Moneris HiSpeed 6200 Operating Manual...
Page 145 The Merchant copy prints, which you retain. b. Press OK. c. The Cardholder copy prints, which you give to the customer. d Press OK. The ERNEX menu appears. e. Press the Can/Ann key to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 146: Entering The Optional Information
6.7.5 Entering the Optional Information The default text of the optional information prompt is"Info Data PRESS OK"; however, the Moneris/Ernex Host may send a customized prompt (e.g., "Tracking Code PRESS OK"). If this prompt has been customized, see the Customized Prompt Example below.
Page 147: Entering The Pre-Tax Amount
OK. If the Pre-Auth amount has not changed, press OK to award points based on the currently displayed dollar amount (which excludes tax and tip). 3. Continue the transaction procedure. Moneris HiSpeed 6200 Operating Manual...
Page 148: Entering The Bonus Code
To award the Pre-Auth Bonus points, press OK without entering a value. (This awards the Bonus points printed on the loyalty Pre-Auth receipt.) To award a different number of Bonus points, key in the appropriate Bonus code, and press OK. 3. Continue the transaction procedure. Moneris HiSpeed 6200 Operating Manual...
Page 149: Entering The Benefit Amount
The Loyalty/Gift Programs 6.7.9 Entering the Benefit Amount The default text of this optional prompt is ENTER BENEFIT AMOUNT; however, the Moneris/Ernex Host may send a customized prompt.If this prompt has been customized, see the Customized Prompt Example below. 1. When the ENTER BENEFIT AMOUNT entry screen appears:...
Page 150: Entering The Number Of Points For A Redemption
6.7.10 Entering the Number of Points for a Redemption The default text of this optional prompt is ENTER NUMBER OF POINTS, however the Moneris/Ernex Host may send a customized prompt. If this prompt has been customized, see the Customized Prompt Example below.
Page 151: Entering A Tip On Terminal: Preset Percentage Enabled - Gift
Continue the "Gift Card Continue the "Gift Card Continue in the "Selecting Purchase"procedure (begin at Purchase"procedure (begin at the Percentage or Dollar Amount Tip on the PURCHASE $#.##-OK? PURCHASE $#.##-OK? step). Terminal - Gift"procedure. step). Moneris HiSpeed 6200 Operating Manual...
Page 152: Selecting Percentage Or Dollar Amount Tip On Terminal - Gift
(replaces displayed value, AA) and presses OK. The PURCHASE #.##-OK? prompt appears. The PURCHASE #.##-OK? prompt appears. Continue the "Gift Card Purchase"procedure (begin Continue the "Gift Card Purchase"procedure at the PURCHASE $#.##-OK? step). (begin at the PURCHASE $#.##-OK? step). Moneris HiSpeed 6200 Operating Manual...
Page 153: Entering A Dollar Amount Tip On Terminal - Gift
The PURCHASE $#.##-OK? prompt appears. The PURCHASE $#.##-OK? prompt appears (amount includes the Tip). Continue the "Gift Card Purchase"procedure (begin at the PURCHASE $#.##-OK? step). Continue the "Gift Card Purchase"procedure (begin at the PURCHASE $#.##-OK? step). Moneris HiSpeed 6200 Operating Manual...
Page 154: Tip Prompt On Pinpad: Preset Percentage Enabled - Gift
Purchase"procedure (begin at the appears. screen appears. PURCHASE $#.##-OK? step). Continue in the "Tip Prompt Continue in the "Tip Prompt on on PINpad: Entering a PINpad: Entering a Dollar Amount - Percentage - Gift"procedure. Gift"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 155: Tip Prompt On Pinpad: Entering A Percentage - Gift
The ERNEX Menu The ERNEX Menu (see ERNEX below) gives you access to gift and loyalty transactions and sub-menus that allow you to print loyalty/gift reports and set up your terminal to perform loyalty/gift transactions. Moneris HiSpeed 6200 Operating Manual...
Page 156: The Loyalty/Gift Setup Menu
HiSpeed 6200 terminal. IMPORTANT: The Loyalty/Gift program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal. Moneris HiSpeed 6200 Operating Manual...
Page 157 The parameters are listed in the order they appear on the menu. Some items may not appear on the terminal until another feature is enabled. SETUP INITIALIZATION Initializes the terminal to the Moneris/Ernex Host GENERAL PARAMS Sets the format of the date printed on loyalty/gift receipts. Press OK to select DATE FORMAT.
Page 158 The Loyalty/Gift Programs appears. To accept the default code, press OK. To change the default code, key in the 2-digit routing code provided by Moneris, and press OK. The SETUP menu reappears. COMMUNICATION Tests the communication link between the terminal and the...
Page 159: The Loyalty/Gift Voucher Header Menu
Press the Can/Ann key to return to the loyalty/gift SETUP menu. To access the Ernex VOUCHER HEADER menu, from the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ERNEX and press OK. The ERNEX menu appears. Moneris HiSpeed 6200 Operating Manual...
Page 160: The Loyalty/Gift Report Functions Menu
The reports are listed in the order they appear on the menu. REPORT FUNCTIONS Allows you to print: CLOSE BATCH close the current loyalty/gift batch on the Moneris/Ernex Host and print a Batch Totals report of all loyalty/gift transactions OPEN BATCH TOT...
Page 161: Loyalty/Gift Admin Transactions
If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"procedure. The terminal communicates with the Moneris/Ernex Host and the PROCESSING prompt appears then the INQUIRY COMPLETE message appears. 5. Press OK. The CARD BALANCE ##### PRESS OK prompt appears. The card balance is displayed for 20 seconds or until OK is pressed.
Page 162: Voiding An Loyalty/Gift Transaction
OK"prompt appears (prompt text is variable, e.g., it could be customized to display "Food Amount PRESS OK"or "Amount PRESS OK"), refer to the "Customized Prompt for Benefit Amount Example"procedure. The ERNEX REFERENCE NUMBER entry screen appears. Moneris HiSpeed 6200 Operating Manual...
Page 163: Loyalty/Gift Close Batch
This function MUST be performed after completing the set up of the Moneris Loyalty/Gift program in order for you to use your terminal to process loyalty/gift transactions. From time to time, the Moneris/Ernex Host may ask you to initialize your terminal again if changes have been made to your terminal or your merchant account. Follow the Re-initialization instructions below.
Page 164 Note: Acceptable non-digit characters include: P (for pulse line), T (for tone line), *, # and, (comma which causes a dialling pause). The terminal begins communicating with the Moneris/Ernex Host. 6. When the initialization to the Moneris/Ernex Host is complete, the ERNEX menu reappears. The CLEAR TERMINAL STORAGE? prompt appears. 7. Press the F3 key (NO).
Page 165: 6.10 Loyalty/Gift Reports
To print the same report for loyalty/gift transactions: Press the F1 key to select YES. The terminal communicates with the Moneris/Ernex Host, prints the report then returns to the READY screen. Note: You may be prompted to enter criteria for the loyalty/gift report.
Page 166: Printing A Loyalty/Gift Open Batch Totals Report
ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"procedure. The terminal prints the report then returns to the ERNEX menu. 5. Press the Can/Ann key to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 167: Printing Gift Tip Totals
Key in the End time, and press OK. Note: You must enter a valid End time value. The time format is hours (HH) and minutes (MM) (e.g., to enter 11:59 PM, you would key in 2359). Moneris HiSpeed 6200 Operating Manual...
Page 168: Loyalty/Gift Transaction Inquiry Report
OK. Note: To determine the correct card plan description, refer to the list of the card names and their corresponding 14-character card plan description. 7. The CARD NUMBER entry screen appears. Moneris HiSpeed 6200 Operating Manual...
Page 169: Clerk Subtotalling On Loyalty/Gift Transactions
1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. 3. Scroll down to REPORT FUNCS, and press OK. The REPORT FUNCS menu appears. Moneris HiSpeed 6200 Operating Manual...
Page 170: Loyalty/Gift Clerk Subtotals Report For A Group Of Clerks
When all the Clerk IDs have been added: 8. Scroll down to PROCESS LIST, and press OK. The terminal communicates with the Moneris/Ernex Host and then prints: a. The CLERK SUBTOTALS report for each Clerk ID that belongs to the Clerk ID Group b.
Page 171: Loyalty/Gift Clerk Subtotals Report For One Clerk
".) Note: You must enter the Clerk ID even if the Default Clerk ID feature has been enabled. The terminal communicates with the Moneris/Ernex Host then prints the CLERK SUBTOTALS report and returns to the ERNEX menu. 7. Press the Can/Ann key to return to the READY screen.
Page 172: 6.10.11 Printing A Loyalty/Gift Help List
If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal displays PRINTING while it prints the report. When the reports are finished printing, the terminal returns to the ERNEX menu. 5. Press the Can/Ann key to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 173: The Air Miles Rewards Program
There are six main steps to be completed when configuring the terminal to process Air Miles Rewards transaction. Enable the Rewards Program. Select the Program Type. 3. Configure the Program: Configure the Calculator and Factors. Moneris HiSpeed 6200 Operating Manual...
Page 174: The Air Miles Rewards Setup Menu
HiSpeed 6200 terminal. IMPORTANT: The Air Miles Rewards program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.
Page 175: Planning The Rewards Program Configuration
The terminal automatically applies a multiplication factor to any Air Miles Rewards miles that have been awarded within a configurable time period. Bonus Offers If the cardholder's Purchases include items identified as Bonus Offer items, the terminal awards a configurable number of miles per item. Moneris HiSpeed 6200 Operating Manual...
Page 176: Rewards Program Planning Worksheet
Step 3.iv Set the Rewards Totals Reset time of day: Rewards Totals Reset Time (HHMM): ______________ Step 3.v: Enable the Enter Reference Number prompt: Enable Enter Reference Number prompt (circle one): YES or NO Step 4. Configure the Bonus Offers: Number: ________ Description: _________________________ Moneris HiSpeed 6200 Operating Manual...
Page 177: Reward Program Components - Calculator And Factor Values
Example 1 Values: CALC 1 = $2.00 FACTOR 1 = 99 CALC 2 = 0 FACTOR 2 = 0 PURCHASE = $10.00 Calculation: PURCHASE ÷ CALC 1 = REWARDS $10.00 ÷ $2.00 = 5 Description: Moneris HiSpeed 6200 Operating Manual...
Page 178 200 reward miles for a total of 250 miles Example 4 Values: CALC 1 = $2.00 FACTOR 1 = 52 CALC 2 = $1.00 FACTOR 2 = 98 PURCHASE = $300.00 REWARDS 1 = 150 MAX PURCHASE 1 = $104.00 Moneris HiSpeed 6200 Operating Manual...
Page 179: Reward Program Components - Bonus Offer Values
3. As a multiplier applied to other Bonus Offers - If a cardholder qualifies for a Bonus Offer, the miles from that Bonus Offer may be eligible for the application of an additional multiplier value. See Example Some examples are provided below. Example 1: Bonus Offers as Points Moneris HiSpeed 6200 Operating Manual...
Page 180 Example 3 Values: PURCHASE AMOUNT: $438.55 TOTAL C/ F REWARDS: 115 BONUS OFFER 1: Points per BO Item - 12, Number of BO Items - 3 BONUS OFFER 3: MULTIPLIER applicable to Bonus Offer 1 Moneris HiSpeed 6200 Operating Manual...
Page 181: Reward Program Components - Incentive Values
1.5 to give the cardholder a rewards total of 172 miles. 7.2.7 Order of Calculation Note: "POINTS"is displayed on terminal prompts while "miles"is printed on transaction receipts. Bolded items are defined in the Calculation Table below. 1. Calculate Rewards 1. 2. Review Factor 1: Moneris HiSpeed 6200 Operating Manual...
Page 182 If Incentive Value >1.00 and no Bonus Offers are configured then award Total Incentive Rewards. If Incentive Value >1.00 and at least one Points Bonus Offer is configured then calculate the sum of Total Incentive Rewards + Total Points Bonus Offer Rewards. Moneris HiSpeed 6200 Operating Manual...
Page 183: Rewards Calculation Table
Multiplier Value x (Points Bonus Offer # N Rewards Rewards) (MBO#N) Total Multiplier Bonus Offer MBO#1 +... + MBO#N Rewards Total Bonus Offer Rewards (Total Points Bonus Offer Rewards) + (Total Multiplier Bonus Offer Rewards) Moneris HiSpeed 6200 Operating Manual...
Page 184: Enable The Rewards Program
The configuration steps are the same for both the RETAIL and the WHOLESALE program types. The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. Moneris HiSpeed 6200 Operating Manual...
Page 185: Configure The Incentive Values
The INCENTIVE entry screen appears. c. Key in the value of the Incentive, and press OK. (min. 0.01, max. = 99.99, default = 1.00) The REWRD CFG menu reappears. To display a name for the incentive during Reward transactions: Moneris HiSpeed 6200 Operating Manual...
Page 186: Configure The Maximum Rewards Allowed
Key in the maximum number of rewards that can be rewarded for one Rewards transaction, and press OK. (min. 1, max. 99,999, default = 50). The REWRD CFG-RETAIL menu re-appears. d. Press the Can/Ann key to return to the REWARD PROGRAM menu. Moneris HiSpeed 6200 Operating Manual...
Page 187: Set The Rewards Totals Reset Time Of Day
The configuration steps are the same for both the RETAIL and the WHOLESALE program types. The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. From the REWARD PROGRAM menu: Moneris HiSpeed 6200 Operating Manual...
Page 188 To set a specific number of miles for a Bonus Offer, select POINTS, and press OK. The Bonus Offer Setup menu re-appears. g. Scroll down to NO. OF POINTS, and press OK. The BONUS OFFER REWARDS entry screen appears. Moneris HiSpeed 6200 Operating Manual...
Page 189: Configure The Tax Type
Scroll down to TAX SETUP, and press OK. The TAX SETUP menu appears. b. Select TAX TYPE, and press OK. The TAX TYPE menu appears. c. Select the type of tax your business charges on Purchases. The TAX SETUP menu reappears. Moneris HiSpeed 6200 Operating Manual...
Page 190: Configure The Saf Upload Time Period
If the ENTER REFERENCE NUMBER entry screen appears, key in the Reference number (min. 1, max. 4 digits), and press OK. The ENTER AMOUNT entry screen appears. 4. Key in the dollar amount of the Purchase, and press OK. Moneris HiSpeed 6200 Operating Manual...
Page 191: Add Bonus Offers During A Rewards Purchase
To select another Bonus Offer, repeat steps a. through c. To continue without selecting additional Bonus Offers, press the F3 key to select NO. The ENTER COLLECTOR CARD prompt appears. Continue the Air Miles Reward Purchase. Moneris HiSpeed 6200 Operating Manual...
Page 192: Applying The Incentive To An Air Miles Rewards Purchase
The REWARD MENU appears. 3. Scroll down to REFUND, and press OK. The SWIPE ADMIN CARD prompt appears. 4. Swipe your MONERIS POS Admin card. If the ENTER CLERK ID entry screen appears instead, refer to the "Entering the Clerk ID"procedure.
Page 193: Add Bonus Offers During A Rewards Refund
List"procedure). The message UPLOAD SAF appears at the top of the screen while the terminal communicates with the Moneris Host. The transactions are then cleared from the Reward SAF Log and saved in the Reward Transactions Log (listed in the Air Miles Reward Transaction List;...
Page 194: Printing The Air Miles Rewards Saf List
Deleting a transaction from the Air Miles Rewards SAF List If an Air Miles Rewards transactions does not need to be sent to the Moneris Host for completion, e.g. if you wish to cancel the transaction before it is completed, you can delete the transaction from the Air Miles Rewards SAF Log in order to ensure that it is not completed accidentally.
Page 195: Printing An Air Miles Rewards Totals Report
OK as each criteria appears), all transactions in the terminal memory are listed. IMPORTANT: The POS Admin card is required if you wish to print unmasked Card numbers on this report. Criteria are: Moneris HiSpeed 6200 Operating Manual...
Page 196: Printing An Air Miles Rewards Configuration List
• Factor values • Incentive values, descriptions and dates • Tax settings • Bonus Offer parameters From the READY screen or the TERMINAL SETUP REQUIRED prompt: 1. Press the Admin key. The MAIN MENU appears. Moneris HiSpeed 6200 Operating Manual...
Page 197: Printing An Air Miles Rewards Help List
3. Scroll down to REPRINT, and press OK. A duplicate of the most recently printed Rewards receipt is printed. The terminal returns to the REWARD MENU. 4. Press OK to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 199: Admin Transactions
The ADMIN FUNCS menu appears. 3. Press OK to select LOGON. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 4. The terminal communicates with the Moneris Host. 5. The READY screen appears. The terminal is now ready to process transactions.
Page 200 If the ENTER BUSINESS EXTENSION # entry screen appears, key in the applicant's Business Extension number (maximum of four digits), or leave this field blank, and press OK. The ENTER DATE OF BIRTH entry screen appears. Moneris HiSpeed 6200 Operating Manual...
Page 201: Training Mode
8.4.1 Training Mode Training mode allows you and your employees to practise operating the Moneris HiSpeed 6200 terminal without affecting your terminal total amounts, your financial accounts, and your customers’ accounts. Note: Once you enter Training mode you can not change the terminal language. If you wish to change the terminal...
Page 202 Gift Card Transactions Loyalty card Combo Card Transactions Transactions Purchase using Gift Card Purchase (awards points) Purchase Refund using Gift Card Refund (removes points) Refund Activate/Reload Gift Card Redemption (uses points) Pre-Authorization Deactivate Gift Card Moneris HiSpeed 6200 Operating Manual...
Page 203: Loyalty/Gift Reports
Select NO to leave the Training Total amounts as they are. training screen appears. The training symbol appears in the top left corner of the menu screens. If an external PINpad is attached to the terminal, the PINpad training screen appears on the PINpad. Moneris HiSpeed 6200 Operating Manual...
Page 204: Exiting Training Mode
If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. IMPORTANT: All transactions performed on the terminal will now be in normal mode. They WILL affect your terminal totals, your financial accounts, and your customers’ accounts. Moneris HiSpeed 6200 Operating Manual...
Page 205: Reports
The MULT CLERKS(00 PEND) prompt appears. 5. Scroll down to ALL CLERKS, and press OK. The terminal communicates with the Moneris Host then prints: a. The CLERK SUBTOTALS report for each Clerk ID b. The OVERALL TOTALS report for all Clerk IDs.
Page 206: Clerk Subtotals Report For A Group Of Clerks
"Entering alphabetic characters and punctuation ".) Note: You must enter the Clerk ID even if the Default Clerk ID feature has been enabled. The terminal communicates with the Moneris Host then prints the CLERK SUBTOTALS report and returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after a Financial...
Page 207: Printing The Configuration Parameters Report
3. Scroll down to EMV PARMS LIST, and press OK. The EMV PARMS LIST screen appears. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal prints out the EMV parameters list and then returns to the READY screen. Moneris HiSpeed 6200 Operating Manual...
Page 208: Mastercard Transaction Data
2. Scroll to REPORTS, and press OK. The REPORT FUNCS menu appears. 3. Scroll to CLOSE BATCH, and press OK. The terminal communicates with the Moneris Host. If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"procedure.
Page 209: Deposit Totals Inquiry
Reports Deposit Totals Inquiry The Deposit Totals Inquiry report provides transaction type totals by card type from the Moneris Host and grand totals by transaction type. Note: Visa Debit transactions may appear under "VISA"totals on the report (i.e., there may be no distinction between Visa credit and debit transactions).
Page 210: Printing A Help List
If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal displays PRINTING while it prints the report then returns to the READY prompt. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after a Financial Report"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 211: Merchant Subtotals Report
Reports Merchant Subtotals Report This function prints the merchant totals for the current batch from the Moneris Host. Note: Visa Debit transactions are included in "VISA"totals on the report (i.e., there is no distinction between Visa credit and debit transactions).
Page 212: 9.11 Delete A Pre-Authorization Using Transaction Inquiry
A = Advice VP = Void Purchase VR = Void Refund Y = Payment VY = Void Payment NNNN = last 4 digits of the Card number 999.99 = last 5 digits of the transaction amount Moneris HiSpeed 6200 Operating Manual...
Page 213: 9.12 Private Label Transactions On Reports
Private label transactions appear as a separate card type on all reports that include credit card transactions including: • Stored Transactions List • Transaction Inquiry • Deposit Total Inquiry • Clerk Subtotals Inquiry • Multiple Terminal Report • Merchant Subtotals Report • Current Batch Totals Report • Tip Totals Report Moneris HiSpeed 6200 Operating Manual...
Page 214: 9.13 Printing A Stored Transactions Report
"CHIP"will appear on the same line as the card name if a chip card was inserted for that transaction. The terminal prints the report then returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after a Financial Report"procedure. Moneris HiSpeed 6200 Operating Manual...
Page 215: 9.14 Transaction Inquiry Report
To select all transactions regardless of amount, simply press OK. To select transactions of a specific amount, key in the amount and press OK. 8. The list of transaction types appears, beginning with ALL TRANS. Moneris HiSpeed 6200 Operating Manual...
Page 216: Printing A Transaction Inquiry Report
The terminal searches its memory for matching transactions. B. The terminal displays PRINTING while the report is printed. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after a Financial Report"procedure. The terminal returns to the READY prompt. Moneris HiSpeed 6200 Operating Manual...
Page 217: Transaction Inquiry - Reprinting The Merchant Receipt Copy
Trans Inquiry menu. To select another transaction to reprint, scroll through the list until the transaction is highlighted then press OK. To return to the READY screen, press the Can/Ann key repeatedly. Moneris HiSpeed 6200 Operating Manual...
Page 219: 10 End-Of-Day Procedure
If the Air Miles Rewards program is enabled on your terminal, reward transactions are saved on the terminal then forwarded to the Moneris Host in small groups. You do not need to process an administrative transaction in order to close Air Miles transactions. It is recommended, however, that you check at the end of the day to ensure all Air Miles Rewards transactions have been forwarded to the Moneris Host.
Page 220: 10.2 Multi-Terminal Reports
Multi-Terminal Report for All Terminals This function does not compare totals stored in the terminal memory to totals stored on the Moneris Host. Therefore, ensure your receipts balance to the total of the Deposit Totals Report (selected in step 5) or print a...
Page 221: Multi-Terminal Report For One Or More Terminals By Name
Multi-Terminal Report for One or More Terminals by Name This function does not compare totals stored in the terminal memory to totals stored on the Moneris Host. Therefore, ensure your receipts balance to the total of the Deposit Totals Report (selected in step 5) or print a...
Page 222: Multi-Terminal Report For One Or More Groups Of Terminals
Multi-Terminal Report for One or More Groups of Terminals This function does not compare totals stored in the terminal memory to totals stored on the Moneris Host. Therefore, ensure your receipts balance to the total of the Deposit Totals report (selected in step 5) or print a...
Page 223: 11 Troubleshooting
Voice Authorizations 11.3 Merchant Direct Log in to Merchant Direct, and use the Message Centre to send a secure message directly to the Moneris Merchant Service Centre. Visit moneris.com/merchantdirect for more information. Moneris HiSpeed 6200 Operating Manual...
Page 224: 11.4 Troubleshooting
IMPORTANT: If you are using PUBLIC IP communication, you may need to contact your ISP for assistance before contacting Moneris. Check the Error Message or Hardware Problem resolution to determine if this is the case.
Page 225 - The REFUND LIMIT EXCEEDED prompt appears. RETURN PINPAD APP CA06 Contact the Moneris Merchant Service Centre for assistance. ASSERT Contact the Moneris Merchant Service Centre for assistance. Authenticate xxx...Failed! xxx = the application name or "OS"or "Sec Data"or "SSA"...
Page 226 - The CARD REMOVED prompt appears while the receipts are printed. - CARD REMOVED and CANCELLED are printed on the receipt. - The READY screen appears. CASH BACK The Cashback amount requested exceeds the limit set on the terminal. Moneris HiSpeed 6200 Operating Manual...
Page 227 If dial backup is not available: - Press OK. The READY prompt appears. - Request an alternate form of payment. OR Contact the Moneris Merchant Service Centre for assistance. CF00 IDLE Contact the Moneris Merchant Service Centre for assistance. CFS xxx...
Page 228 Moneris/Ernex Host Communication Test failed. PROBLEM WITH Press OK to return to the READY screen. ERNEX Contact the Moneris Merchant Service Centre for assistance. CONTACTLESS TRANSACTION LIMIT EXCEEDED CUSTOMER - A chip card was swiped on the Magnetic Stripe Card Reader instead of inserted into INSERT CARD the chip card reader.
Page 229 Press OK to return to the READY screen. IMPORTANT: The terminal must be initialized before any other transactions (loyalty/gift or debit or credit) can be performed. Try to re-initialize again. If this does not work, Contact the Moneris Merchant Service Centre for assistance. ERNEX...
Page 230 Magnetic Stripe Card reader to continue. HOST CONNECTION The terminal has attempted to connect to the Moneris Host via a dial line and has FAILED failed. The terminal will display this message for 3 seconds then return to the previous prompt.
Page 231 There has been a terminal, host or communication problem during the Initialization. FAILED, CONTACT Press OK to return to the READY screen. SERVICE CENTRE Contact the Moneris Merchant Service Centre for assistance. INITIALIZATION The Merchant ID entered during the Initialization was not correct. FAILED, MERCHANT...
Page 232 The swiped card failed the MOD 10 check. If the READY screen appears, retry the transaction. If the SWIPE OR INSERT CARD prompt appears, try swiping the card again. If this message reappears, contact the Moneris Merchant Service Centre for assistance. INVALID CARD The card that was swiped cannot be used for this transaction.
Page 233 Check the Card number and re-enter the last four digits when the prompt re-appears. If the prompt reappears, contact the Moneris Merchant Service Centre for assistance. NO ACTIVITY Clerk Subtotals are not available for that Clerk ID That Clerk ID does not exist.
Page 234 NO MATCH ON The terminal was unable to initialize due to an invalid PINpad ID. PINPAD, CONTACT Contact the Moneris Merchant Service Centre for assistance. SERVICE CENTRE NO SUPPORTED The applications available on the terminal do not match any of the applications on APPLICATIONS the chip card.
Page 235 Retry the transaction. If problem persists, contact the Moneris Merchant Service Centre for assistance. RETRY - SYSTEM The Moneris Host or the Third Party Host was unable to process the transaction. TIME OUT ### Retry the transaction. If the problem persists, contact the Moneris Merchant Service Centre for assistance.
Page 236 Security Mode MLDT SYSTEM PROBLEM One or more of the messages sent between the terminal and the Moneris Host are PLEASE RETRY missing data or have incorrect data. Wait for a few minutes then try the transaction again. If the message reappears, contact the Moneris Merchant Service Centre for assistance.
Page 237 Wait for a few minutes then try the transaction again. If the message reappears, contact the Moneris Merchant Service Centre for assistance. TERMINAL DATA If the Initialization retry is not successful, contact the Moneris Merchant Service ERROR, CONTACT Centre for assistance. SERVICE CENTRE Press OK to return to the READY screen.
Page 238 Check the number of seconds entered and enter a valid value when the prompt re- 999 SECONDS appears. VALID VALUES The Ethernet time-out or retry time is not valid. ARE FROM 5 TO Check the number of seconds entered and enter a valid value when the prompt re- Moneris HiSpeed 6200 Operating Manual...
Page 239: 11.6 Error Messages On The Pinpad
You may need to swipe the card more quickly or more slowly or from the front of the reader back to read it properly. If the message reappears, swipe the card on the 6200. Moneris HiSpeed 6200 Operating Manual...
Page 240 Code Authentication error messages. CFS xxx MAC xxx = CFS name Verification Failed! Code Authentication error messages. CHECK Contact the Moneris Merchant Service Centre for assistance. CONNECTION CHECK ECR Contact the Moneris Merchant Service Centre for assistance. CONNECTION CHIP NOT...
Page 241 The total of the purchase amount and the tip amount is greater than $99,999,999.99. AMOUNT The ENTER TIP prompt re-appears after 3 seconds. EXCEEDED - Ask the cardholder to enter a tip amount that does exceed the maximum total. Contact the Moneris Merchant Service Centre for assistance. APPLICATIONS LOADED NO SUPPORTED...
Page 242 Security Mode MLDT SYSTEM One or more of the messages sent between the PINpad, the terminal and the Moneris Host PROBLEM are missing data or have incorrect data. - Press CANCEL on the PINpad. - Wait a few moments.
Page 243: 11.7 Hardware Problems
- Try inserting a different card. If this card can be read, the problem is with the first card. won't read cards Request another form of payment. - If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance. Display screen is...
Page 244 - Use a Head Cleaning Card to clean the card reader (a.k.a. the magnetic stripe reader or MSR). Contact the Moneris Merchant Service Centre if you need Head Cleaning Cards. - If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance.
Page 245: 11.8 Error Messages: Contactless Reader
A card was tapped for an amount that is equal to or exceeds the TRANSACTION TRANSACTION transaction limit (i.e., maximum Contactless Dollar Value) for the LIMIT LIMIT card. If the card is also a chip card, insert it into the terminal chip Moneris HiSpeed 6200 Operating Manual...
Page 246 AMOUNT The total value of Refunds performed today is greater than your EXCEEDED EXCEEDED daily refund limit. Contact Moneris for a temporary increase. Please have the original purchase receipt available for reference. TAP FAILED TAP FAILED The contactless reader was unable to read a card, or (contactless...
Page 247: Contactless Reader Equipment Problems Table
If the contactless reader's display screen is Check all cable connections to ensure everything is plugged in blank: correctly. If the screen is still blank, call Moneris Merchant Service Centre. If the TAP CARD prompt does not appear 1. Press OK on the terminal.
Page 248: 11.9 Understanding Declined Messages
If the problem persists, advise the debit cardholder to contact their branch. CANCELLED Request another form of payment. DECLINED The terminal has not been set up on the Moneris Host to process that card type. CARD NOT Call the Moneris Merchant Contact Centre for assistance. SETUP DECLINED Call the Moneris Merchant Contact Centre for assistance.
Page 249: 11.10 Error Messages During Code Authentication
2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears. If any of these error messages appears, contact the Moneris Merchant Service Centre for assistance. ERROR DESCRIPTION & ACTION...
Page 250 SSA menu appears. Do NOT touch the keys on the terminal or external PINpad. Do NOT power down the terminal. Contact the Moneris Merchant Service Centre for assistance. CFS xxx has xxx = application name or CFS name no certific info! This message will appear for 2 seconds.

Moneris HiSpeed 6200 Operating Manual

1 Introduction

2 Features and Procedures

3 The Moneris Hispeed 6200 Hardware

4 Configuring Your Terminal

5 Financial Transactions

6 The Loyalty/Gift Programs

7 The Air Miles Rewards Program

8 Admin Transactions

9 Reports

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Moneris HiSpeed 6200