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Moneris Mobile 8100
MERCHANT OPERATING MANUAL
Software Version 1.0x
Date: August 18, 2005
Document Version: 1.01

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Summary of Contents for Moneris Mobile 8100

  • Page 1 Moneris Mobile 8100 MERCHANT OPERATING MANUAL Software Version 1.0x Date: August 18, 2005 Document Version: 1.01...
  • Page 2 Copyright © Moneris Solutions, 2005 All rights reserved. No part of this publication may be reproduced, stored in retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Moneris Solutions.
  • Page 3: Table Of Contents

    Tip Line Printed on Pre-Authorization Receipts 12 Signature Line on Credit Card Transaction Receipts 12 Procedures 13 Debit Cardholder Disputes 13 CODE 10 Authorization 13 Securing Your Terminal 13 Stored Credit & Debit Transactions 13 Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 4 Printing a Help List – ADMIN 40 32 RF Status - ADMIN 44 33 Print Stored Transactions - ADMIN 60 34 Transaction Inquiry – ADMIN 66 35 Search Criteria Codes 36 Displayed Transactions 37 Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 5 Support and Contact Information 67 Additional Documentation 67 Purchase Back-up Procedures 68 Terminal Problems 68 Customer Card Problem 68 Printer Problems 69 Battery Voltage Status 69 Error Messages 70 Hardware Problems 75 Index 77 Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 6 Table of Contents Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 7: Chapter 1: Getting Started

    It also explains how to run close batch and balance reports. 1.1: Setting Up Your Terminal Before you can begin using your Mobile 8100 terminal, you will need to: 1. Unpack your terminal and confirm that all items listed in Section 1.2: Termi- nal Package Contents are there.
  • Page 8: Terminal Package Contents

    Getting Started 1.2: Terminal Package Contents The following items should be included in the package your terminal arrived in. Note: Call the Moneris Help Desk to purchase additional stationary including paper rolls, replacement batteries, etc. QUANTITY ITEM Mobile 8100 terminal...
  • Page 9: Loading Paper

    Note: Call the Moneris Help Desk to purchase paper rolls. Refer to Figure 1.1: Loading Paper in the Mobile 8100 to view the open paper compartment. Figure 1.1: Loading Paper in the Mobile 8100 A.
  • Page 10: Setting Up The Slow Charging Base

    1. Connect the power adaptor provided in the Mobile 8100 package to the AC Power Jack marked with a (lightning bolt, see item C. on Figure 1.2: Ports on the back of the Mobile 8100 Charging Base) on the back of the charging base. WARNING:...
  • Page 11: Chapter 2: About Your Terminal

    CHAPTER 2: About Your Terminal The Mobile 8100 is a fully self-contained wireless terminal with an integrated printer. The terminal communicates with Moneris using a RF data network. This network is similar to that used for mobile phones except that it is for data only.
  • Page 12: Keypad

    ADMIN This blue key allows you to: • access administrative functions • select alphabetic and punctuation characters from the keyboard. This blue key advances 20mm of paper through the integrated printer. (Paper Feed) Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 13: Display Screen

    About Your Terminal 2.1.2: Display Screen The display screen (item C. on Figure 2.1: The Mobile 8100 Terminal) has a 4 line x 16 character LCD graphic display, with backlighting. 2.1.3: Navigation Button Located on the left side of the terminal, the navigation button allows you to move through menus and select options.
  • Page 14: Rf Modem

    The terminal is equipped with a 1xRTT modem for exchanging data over a 1xRTT wireless network. 2.1.8: Battery Pack The Mobile 8100 is powered by a removable Ni-MH (Nickel Metal-Hydride) battery. The battery pack is accessed from the bottom of the terminal. Note: Call the Moneris Help Desk to purchase additional batteries.
  • Page 15: Charging Base

    Vehicle charging base Slow Charging Base This base takes approximately 16 hours to fully charge the Mobile 8100 battery, however it can be used to maintain the charge of the battery in between processing transactions. It receives power from a regular wall jack using the power adaptor provided.
  • Page 16: Equipment Care And Cleaning

    • It is recommended that merchants obtain their POS stationery and paper rolls from Moneris to ensure that these supplies comply with the applicable specifi- cations. Contact the Moneris Help Desk to obtain additional supplies for your terminal.
  • Page 17: Chapter 3: Features And Procedures

    Moneris Merchant ID. 3.1.4: Training Mode The Mobile 8100 terminal is able to simulate financial transactions in “TRAIN- ING MODE”. Transactions processed in training mode will NOT affect your cus- Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 18: Balance Prompt On Batch Close

    3.1.7: Tip Entry by Cardholder on the Terminal This function enables the cardholder to key in a tip amount on the Mobile 8100 keypad during debit and credit transactions. During a purchase transaction the cardholder is prompted to enter a tip amount ($0.00 is a valid amount) after accepting the original amount.
  • Page 19: Procedures

    See section 6.3: Logon – ADMIN 02 for instructions. 3.2.4: Stored Credit & Debit Transactions Your Mobile 8100 terminal can store 500 APPROVED Credit and Debit transac- tion records. When the terminal memory reaches capacity, the oldest transaction will be replaced by the newest transaction. If your terminal is replaced, the mem- ory cannot be transferred to the replacement terminal and is therefore lost.
  • Page 20 Features and Procedures Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 21: Chapter 4: Operating Your Terminal

    CHAPTER 4: Operating Your Terminal The Mobile 8100 terminal enables operators to process credit and debit transac- tions anywhere they receive wireless communications coverage. 4.1: Charging the Battery The terminal is powered by a Ni-MH (Nickel Metal Hydride) battery that attaches to the bottom of the terminal.
  • Page 22: Understanding The Wireless Signal Status Symbols

    Operating Your Terminal 4.4: Understanding the Wireless Signal Status Symbols The Mobile 8100 can only process transactions when the terminal is located within the coverage area of the wireless network. WIRELESS STATUS SYMBOLS Modem Offline and Terminal on the Charging Base...
  • Page 23: Selecting Display Language - Admin F1

    ENTER ADMIN CODE Press PRET Process complete. PRIERE D’ENTRER After You Log On TERMINAL DISPLAY OPERATOR'S ACTIONS ADMIN SWIPE CARD OR Press PURCH OTHR ENTER ADMIN CODE Press PASSER CART OU Process complete. ACHAT AUTR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 24: Reprinting Transactions

    The duplicate receipt or report is printed. PRINTING XXXXXXX XXXXXXX is replaced with the transaction type or report name SELECT Press to complete the transaction. REPRINT EXIT SWIPE CARD OR Process complete. PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 25: Navigating The Menus

    Operating Your Terminal 4.7: Navigating the Menus To process a transaction on the Mobile 8100, the operator must select the trans- action from a menu or sub-menu beginning at the idle prompt (SWIPE CARD OR). 4.7.1: Idle Prompt From the idle prompt...
  • Page 26: Pre-Auth Menu

    If you make an error while entering data on the keypad, press the CORR key to erase the information one character at a time and then re-enter it. To delete the complete entry and return to the previous data entry field, press the CAN key. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 27: Chapter 5: Configuring Your Terminal

    CHAPTER 5: Configuring Your Terminal Before you begin using your Mobile 8100 terminal to process transactions, you must power up your terminal and then configure it, inputting any special values and parameters needed for the options you wish to use.
  • Page 28 Duplicate copy. To display the prompt on all trans- PASSWORD PROTECT Enter Password actions and administrative functions, press YES. Process complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 29: Ppp Configuration - Admin 45

    This function sets up the parameters for communicating with the wireless net- work. These parameters must be entered before attempting to process transactions and ADMIN functions that require the terminal to communicate with the Moneris Host. • To scroll up, press F1 To scroll down, press F2 •...
  • Page 30 PPP CONFIG SET SERVER PORT SET APN PRINT PPP CONFIG Key in the Moneris Access Point Name and press ENTER APN Note: You must manually enter the periods in the APN in this field. “XXXX...” is the Access Point Name you just keyed...
  • Page 31: Multiple Terminal Setup - Admin 80

    Note: A maximum of 100 names can be associated with a Merchant Number. Press to allow this terminal to be closed by CLOSE BY ADMN 99 another terminal using the Multiple Terminal Report (ADMIN 85). Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 32: Managing Terminal Names

    SWIPE CARD OR PURCH OTHR IMPORTANT: As a precaution we suggest you perform the ADMIN 16 function once your terminal is set up and store the print-out in a safe location for future reference. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 33: Chapter 6: Administrative Functions

    CHAPTER 6: Administrative Functions Administrative functions allow you to manage and configure the features on your Mobile 8100 terminal. These include daily functions such as logging on and off, producing reports and processing end-of-day settlement and occasional functions such as Host Initialization.
  • Page 34: Initialization - Admin 01

    6.2: Initialization – ADMIN 01 ADMIN 01 establishes the initial communication link between your terminal and Moneris. It is not necessary to perform this function on a daily basis, however, from time to time you may be requested to re-initialize your terminal.
  • Page 35: Re-Initialization

    Refer to 6.3: Logon – ADMIN 02 The terminal should be logged on to the Moneris Host at the beginning of each business day or shift. The terminal keeps a batch balance for the period. ADMIN 02 is required in the following instances: •...
  • Page 36: Logoff - Admin 03

    Administrative Functions 6.4: Logoff – ADMIN 03 The terminal should be logged off the Moneris Host at the end of each business day or shift. Typically this would be done after a Close Batch transaction has been performed. Once the terminal is logged off, you can no longer process transac- tions (until the terminal is logged on again).
  • Page 37: To Enter Training Mode

    SWIPE CARD OR PURCH OTHR Note: The prompt has changed BACK to: SWIPE CARD OR Real customer transactions WILL NOW be autho- rized and funds WILL NOW be transferred based on these transactions. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 38: Change Password - Admin 12

    OTHR Key in and press ENTER ADMIN CODE Enter your password (if enabled) and press PRINT HELP LIST ENTER PASSWORD Transaction in progress, please wait. PRINTING Process complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 39: Rf Status - Admin 44

    Note: The signal strength symbol appears in the top right corner of the display screen. The terminal will reconnect to the wireless network at the beginning of the next transaction that requires communication with the Moneris Host. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 40: Print Stored Transactions - Admin 60

    ENTER DATE (YY)MMDD For the current date, just press Keep the stored transaction printout for your files. PROCESSING The terminal returns automatically to the idle PRINTING prompt. Process complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 41: Transaction Inquiry - Admin 66

    (display) was pressed: The first matching transaction is displayed. START OF RECORDS Press to scroll down through the list. Press to scroll up through the list. Press to view additional information about the displayed transaction. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 42: Search Criteria Codes

    Use these codes to select a specific transaction type when performing a Transac- tion Inquiry (Admin 66) IF THE TERMINAL DISPLAY IS: TRANSACTION TYPE ENGLISH FRENCH Purchase Refund Pre-Auth Advice Purchase Correction Refund Correction Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 43: Displayed Transactions

    The third screen of information about a matching transaction (reached by pressing F3) contains the invoice number (IIIIII) and only appears if the invoice number prompt has been enabled and a value was entered at the prompt during the transac- tion: Third Screen IIIIII Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 44 Administrative Functions Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 45: Chapter 7: Processing Credit Card Transactions

    • password: shaded and noted as “(if enabled)” in instructions • invoice number: shaded and noted as “(if enabled)” in instructions • tip entry (see section 7.8: Purchase with Tip Entry for instructions) Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 46: Purchase

    Merchant copy for your records. PURCHASE Press APPROVED ###### Press for an additional copy of the receipt. SELECT REPRINT EXIT Press to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 47: Purchase Correction

    Merchant copy for your records. PURCHASE CORRECT Press APPROVED 000000 Press REPRINT for a third printout of receipt. SELECT REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 48: Refund

    Merchant copy for your records. REFUND Press APPROVED 000000 Press REPRINT for a third printout of receipt. SELECT REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 49: Refund Correction

    Give the Cardholder copy to your customer and PRINTING keep the signed Merchant copy for your records. REFUND CORRECT Press APPROVED 000000 Press REPRINT for a third printout of receipt. SELECT REPRINT EXIT Press EXIT to end transaction. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 50: Pre-Authorization

    (e.g.) In a restaurant environment, a tip may be added. This function provides authorization ONLY and does not CAPTURE the transaction for deposit. Moneris will capture the final purchase amount when a Pre-authorized Completion transaction is performed.
  • Page 51: Pre-Authorization Completion (Advice) From The Same Batch

    Pre-Auth transaction for your ADVICE records. Press APPROVED 000000 Press REPRINT for a third printout of receipt. SELECT REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 52: Pre-Authorization Completion (Advice) From A Previous Batch

    The Merchant copy of the receipt is printed. 000000 Press to print the Cardholder copy. PRESS ENTER FOR NEXT COPY Retain this Merchant copy with the Merchant copy PRINTING of the original Pre-Auth transaction for your ADVICE records. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 53 Processing Credit Card Transactions TERMINAL DISPLAY OPERATOR’S ACTIONS Press APPROVED 000000 Press REPRINT for a third printout of receipt. SELECT REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 54: Purchase With Tip Entry

    SIGNED Merchant copy for your records. PURCHASE Press APPROVED 000000 Press for a third printout of receipt. SELECT Press to end transaction. REPRINT EXIT Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 55: Manual Entry Of A Credit Card For Purchase

    PRINTING the SIGNED COPY for your records. PURCHASE Press APPROVED ###### Press for an additional copy of the receipt. SELECT REPRINT EXIT Press to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 56 Processing Credit Card Transactions Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 57: Chapter 8: Processing Debit Card Transactions

    “(if enabled)” in instructions • invoice number: shaded and noted as “(if enabled)” in instructions • tip entry (see section 8.5: Debit Purchase with Tip Entry for instructions) Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 58: Purchase

    Give the cardholder copy to your cus- PRINTING tomer and retain the Merchant copy for PURCHASE your records. Press APPROVED 000000 Press for a third printout of receipt. SELECT REPRINT EXIT Press to end transaction. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 59: Purchase Correction

    No operator action required. WELCOME BONJOUR If customer accepts the correc- PURCHASE CORRECT tion amount, they press $00.00 OK? Press CHQ for chequing acct. SELECT ACCOUNT CHQ SAV Press SAV for savings acct. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 60 Merchant copy for PURCHASE CORRECT your records. Press APPROVED 000000 Press REPRINT for a third printout SELECT of receipt. REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 61: Refund

    000000 Press to print the cardholder copy. PRESS ENTER FOR NEXT COPY Give the cardholder copy to your cus- PRINTING tomer and retain the Merchant copy for REFUND your records. Press APPROVED 000000 Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 62 Processing Debit Card Transactions TERMINAL DISPLAY OPERATOR’S ACTIONS CUSTOMER’S ACTIONS Press REPRINT for a third printout SELECT of receipt. REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 63: Refund Correction

    Press CHQ for chequing acct. SELECT ACCOUNT CHQ SAV Press SAV for savings acct. Enter PIN number and press ENTER PIN & OK PIN = Retrieve terminal from customer. REFUND CORRECT * $00.00 Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 64 Merchant copy for REFUND CORRECT your records. Press APPROVED 000000 Press REPRINT for a third printout SELECT of receipt. REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 65: Debit Purchase With Tip Entry

    The Merchant copy of the receipt will APPROVED print. 000000 Press to print the cardholder copy. PRESS ENTER FOR NEXT COPY Give the cardholder copy to your cus- PRINTING tomer and retain the Merchant copy for PURCHASE your records. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 66 Processing Debit Card Transactions TERMINAL DISPLAY OPERATOR’S ACTIONS CUSTOMER’S ACTIONS Press APPROVED 000000 Press REPRINT for a third printout SELECT of receipt. REPRINT EXIT Press EXIT to end transaction. Transaction complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 67: Chapter 9: Balancing And Closing Your Terminal

    Batch containing those transactions on the Moneris Host. Moneris recommends that you process a Close Batch transaction at least once a day. Most merchants use this option: to change options, see your Moneris sales representative.
  • Page 68: Close Batch And Balance

    Moneris Host totals match your calculated totals before the Close Batch request is sent to the Host. If your calculated totals match the Moneris Host totals, the terminal will print (BAL - YES) at the bottom of the Close Batch report. If they do not, (BAL - NO) will be printed at the bottom of the report.
  • Page 69: Close Batch - Admin 99 Then F1

    Press YES to confirm your calculated totals match the totals from the Moneris Host. Press NO to indicate your calculated totals do NOT match the totals from the Moneris Host. Transaction in progress, please wait. Please Wait Processing Process complete.
  • Page 70: Multiple Terminal Reporting - Admin 85

    NAME XMIT Press to select another group prefix. Press to begin processing the transaction. Transaction in progress, please wait. Please Wait, Processing The Deposit Totals report will print for each terminal PRINTING selected. Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 71 Press to begin processing the transaction. Transaction in progress, please wait. Please Wait, Processing The reports will print for each terminal selected. PRINTING Process complete. SWIPE CARD OR PURCH OTHR Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 72 Balancing and Closing Your Terminal Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 73: Appendix A: Troubleshooting

    APPENDIX A: Troubleshooting A.1: Support and Contact Information Please have your Moneris merchant number available before calling for assis- tance. FOR TECHNICAL INFORMATION TOLL FREE CONTACT 24 HOURS A DAY ASSISTANCE WITH: 7 DAYS A WEEK • equipment problems •...
  • Page 74: Purchase Back-Up Procedures

    3. Provide the cardholder with the CARDHOLDER copy of the manually pre- pared sales draft and retain the MERCHANT COPY for your records. 4. Contact the Moneris Help Desk (see section A.1: Support and Contact Infor- mation for contact information) to report a hardware problem.
  • Page 75: Printer Problems

    If your printer is not working and you are unable to print a customer receipt, pro- cess Credit transactions as outlined below then contact the Moneris Help Desk to report the problem. Do not process Debit transactions until the printer is fixed.
  • Page 76: Error Messages

    Troubleshooting A.5: Error Messages This list should be reviewed for possible solutions to specific problems when an error message appears on your Mobile 8100 terminal. TERMINAL DISPLAY RESOLUTION The user is attempting to complete a transaction ALREADY COMPLETE (stored in Advice) that has already been com- pleted.
  • Page 77 Press the CAN key, move to a location with better coverage (if possible) and retry the transaction. The Moneris Host is not responding to the termi- COMM ERROR 406 nal's request to complete the transaction.
  • Page 78 If the message re-appears, call the Moneris Help Desk for assistance. The terminal failed to initialize to the Moneris Host. INIT COMM ERROR Press CAN and re-try the Initialization. If this message re-appears, call the Moneris Help Desk for assistance.
  • Page 79 Press CAN to return to the idle prompt then call the Moneris Help Desk for assistance. The financial transaction or ADMIN function TRANSACTION selected is not available OR the terminal is not con- NOT ALLOWED figured. Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 80 (example: driver's PLEASE RETRY license or provincial ID cards with a magnetic stripe) You have entered an incorrect password. WRONG PASSWORD Re-enter the password and press OK. PLEASE RE-TRY Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 81: Hardware Problems

    Troubleshooting A.6: Hardware Problems This list should be reviewed for possible solutions to specific hardware problems that may occur with your Mobile 8100 terminal. PROBLEM RESOLUTION Battery gets warm The battery has been left on the charger too long. - Do not leave the battery on the charger for longer than 16 hours at a time.
  • Page 82 Troubleshooting Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 83: Index

    Credit card transactions Menu Correction navigation of Pre-Auth Debit card transactions Purch Debit Cardholder Disputes modem Display backlighting Multiple Terminal language close batch screen configuration wireless symbol status deposit totals report Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 84 Tip entry Purch menu configuration Purchase Credit Credit Purchase credit back-up procedure Debit Purchase customer card problem 68 Tip line terminal problem 68 configuration Training Mode Debit enter Purchase Correction/Void exit Credit Debit Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01...
  • Page 85 Transaction Type Codes voltage status...

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