Moneris HiSpeed 6200 Operating Manual
  1. Manuals
  2. Brands
  3. Moneris Manuals
  4. Payment Terminal
  5. hispeed 6200
  6. Operating manual

Moneris HiSpeed 6200 Operating Manual

Hide thumbs Also See for HiSpeed 6200:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Operating Manual, User Manual
Moneris HiSpeed 6200
OPERATING MANUAL
Software Version 6.94
Documentation Version 1.1
Documentation Date: July 19, 2010

Advertisement

Table of Contents

Troubleshooting

loading
Need help?

Need help?

Do you have a question about the HiSpeed 6200 and is the answer not in the manual?

Questions and answers

Related Manuals for Moneris HiSpeed 6200

Summary of Contents for Moneris HiSpeed 6200

  • Page 1 Moneris HiSpeed 6200 OPERATING MANUAL Software Version 6.94 Documentation Version 1.1 Documentation Date: July 19, 2010...
  • Page 2 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

  • Page 3: Table Of Contents

    Training Mode .............................17 ...........................18 PTIONAL EATURES 2.2.1 Balanced Prompt ..........................19 2.2.2 Cashback .............................19 2.2.3 Cheque Authorization ..........................19 2.2.4 Using a Chip Card on the HiSpeed 6200.....................19 2.2.5 Clerk Subtotalling..........................21 2.2.6 Clerk IDs..............................21 2.2.7 Contactless Cards..........................22 2.2.8 Corporate Cards..........................23 2.2.9 Credit-Only Processing ........................23 2.2.10...
  • Page 4 Table of Contents 2.3.2 Powering Down the Moneris HiSpeed 6200..................29 2.3.3 Bilingual Displays and Receipts ......................29 2.3.4 Changing the Display Language on the Terminal ................30 2.3.5 Taking a Manual Imprint of a Card.....................31 2.3.6 Cancelling a Transaction........................31 2.3.7 Cancelling a Report ..........................32 2.3.8...
  • Page 5 Deleting the Terminal Name........................93 .....................94 ONFIGURING HEQUE UTHORIZATION 4.10 ............................94 NITIALIZATION 4.10.1 First Initialization..........................94 4.10.2 Re-initialization ...........................95 4.11 ........................95 ESTORE ACTORY EFAULTS 4.12 .........................95 EMOTE OWNLOAD FINANCIAL TRANSACTIONS ........................97 ..........................97 UNCTIONALITY 5.1.1 Card Entry at the POS .........................97 Moneris HiSpeed 6200 Operating Manual...
  • Page 6 Starting an Ernex Loyalty Card Transaction from a Financial Transaction........134 6.7.3 Transferring the Balance to a New Gift Card..................135 6.7.4 Selecting the Balance Due Payment Method ..................135 6.7.5 Entering the Optional Information ....................136 6.7.6 Entering the Activation Amount......................136 6.7.7 Entering the Benefit Amount......................136 Moneris HiSpeed 6200 Operating Manual...
  • Page 7 Air Miles Rewards - Purchase ......................173 7.3.2 Add Bonus Offers during a Rewards Purchase..................173 7.3.3 Applying the Incentive to an Air Miles Rewards Purchase..............174 7.3.4 Air Miles Rewards - Refund.......................174 7.3.5 Add Bonus Offers during a Rewards Refund ..................175 Moneris HiSpeed 6200 Operating Manual...
  • Page 8 Transaction Inquiry - Reprinting the Merchant Receipt Copy ............198 END-OF-DAY PROCEDURE........................201 10.1 ............................201 LOSE ATCH 10.2 ........................202 ULTI TERMINAL EPORTS 10.2.1 Multi-Terminal Report for All Terminals...................202 10.2.2 Multi-Terminal Report for One or More Terminals by Name ............203 Moneris HiSpeed 6200 Operating Manual...
  • Page 9 ESSAGES ON THE 11.7 ..........................229 ARDWARE ROBLEMS 11.8 ....................231 RROR ESSAGES ONTACTLESS EADER 11.8.1 Contactless Reader Error Messages Table..................232 11.8.2 Contactless Reader Equipment Problems Table................233 11.9 DECLINED M ....................234 NDERSTANDING ESSAGES 11.10 ................235 RROR ESSAGES DURING UTHENTICATION Moneris HiSpeed 6200 Operating Manual...

  • Page 11: Introduction

    • Enhanced Tip prompting (Tip Percentage) See “Optional Features” section for details about this new feature, or call the Moneris Merchant Contact Centre to discuss how this feature can benefit your business. 1.2 Getting Started You must prepare your terminal before you process transactions: Set up the Hardware.

  • Page 12: Caring For The Terminal

    IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 13: Features And Procedures

    (or an external PINpad if attached) for both debit and credit transactions as well as many other features. 2.1 Standard Features These features are available and enabled on all Moneris HiSpeed 6200 terminals. • Backlight • Bilingual Displays and Receipts •...

  • Page 14: Communications Status

    Ethernet Communications Status If your terminal is using Ethernet Communications to communicate with the Moneris Host, the terminal will connect to the Moneris Host each time you begin a transaction (it does not make any noise when it attempts to connect).

  • Page 15: The Menu Feature

    Dial Communications Status If your terminal base is using Dial Communications to communicate with the Moneris Host, the terminal will dial the Moneris Host each time you begin a transaction (it does not make any noise when it dials). •...
  • Page 16 PAYMENT processes a private label Payment transaction Note: This item appears only if the terminal is set up on the Moneris Host to process this transaction. CHEQUE AUTH connect to a cheque authorization service and obtain approval based on a...
  • Page 17 Shortcut codes To access the REPORT FUNCS menu: from the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to REPORTS, and press OK. The REPORT FUNCS menu appears. Moneris HiSpeed 6200 Operating Manual...
  • Page 18 The Configuration Menu The Configuration menu (see CONFIG FUNCTIONS below) contains a list of parameters and programs that can be enabled and configured on the HiSpeed 6200 terminal. IMPORTANT: A number of these programs require agreements between the merchant and a service provider other than Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.
  • Page 19 Allows you to: CONFIG FUNCTIONS INITIALIZATION initialize the terminal to the Moneris Host GENERAL PARAMS configure the communications (if not using Dial) and other parameters that affect all transactions, e.g., tip entry and admin card protection...
  • Page 20 Cashback amount that can be entered during debit Purchase transactions BALANCE PROMPT enable the ARE TOTALS BALANCED? prompt during the Close Batch transaction INVOICE NUMBER enable the ENTER INVOICE NO entry screen during all financial transactions Moneris HiSpeed 6200 Operating Manual...
  • Page 21 REPORTS, ADMIN and CONFIGURATION menus EXT PINPAD enable the terminal to communicate with and accept information entered on an external PINpad (e.g., a Moneris 7800 PINpad) CTLS READER enable the terminal to communicate with and accept information from cards (contactless) tapped on a contactless reader (e.g., a VIVOPay 5000)
  • Page 22 DNS SETUP enter the Primary and Secondary DNS addresses PING Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. CONNECT T-OUT Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre.

  • Page 23: Admin Codes

    To start a transaction or function using the Admin code, at the READY screen: 1. Press the Admin key twice. 2. Key in the code and press OK. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. Moneris HiSpeed 6200 Operating Manual...
  • Page 24 Driver's Licence - step 5 of "Cheque Authorization with a Driver's Licence" Credit Card - step 5 of "Cheque Authorization with a Credit Card" Purchase-Void step 4. Refund-Void step 4. Payment-Void step 3. Reporting Transactions Moneris HiSpeed 6200 Operating Manual...
  • Page 25 Log off Reprint (a receipt or report) MasterCard Transaction Data Language (change between English and French) Backlight Training Private Label Credit Application Configuration Transactions Note: Not all items appear on the list at all times. Moneris HiSpeed 6200 Operating Manual...
  • Page 26 Ernex General Parameters Ernex Open Batch Totals Ernex Reprint Ernex Routing Code Ernex Help List Ernex Transaction List Ernex Transaction Inquiry Ernex Clerk Subtotal Inquiry Ernex Close Batch Points Purchase Gift Purchase Points Refund Gift Refund Moneris HiSpeed 6200 Operating Manual...

  • Page 27: Stored Transactions

    IMPORTANT: The oldest transaction is dropped once the terminal memory reaches capacity. If your terminal is replaced, the memory cannot be transferred to the new terminal, and is therefore lost. Moneris recommends printing a list of all transactions on the old terminal before disconnecting it then installing the new terminal.

  • Page 28: Optional Features

    These features may be available on your HiSpeed 6200 depending on the configuration of your Merchant ID on the Moneris Host. If the feature is available and you wish to use it, you must enable and configure the feature. If you do not wish to use an enabled feature, you can deactivate it.

  • Page 29: Balanced Prompt

    Stored Transactions report match the Moneris Host totals printed on the Current Batch Totals report (printed during the Close Batch). This prompt is used solely for your in-house record keeping and is not reported to the Moneris Host. 2.2.2 Cashback This feature gives your customers the option of withdrawing cash from their debit account when they make a Purchase at your place of business.
  • Page 30 4. Follow the prompts, and have the cardholder follow their prompts. 5. Remove the chip card when the REMOVE CARD prompt appears. The terminal will beep if the chip card is left in the chip card reader after the transaction is completed. Moneris HiSpeed 6200 Operating Manual...

  • Page 31: Clerk Subtotalling

    For example, Clerk IDs P1, P12 and P134 can be entered as a group with the prefix P1. When performing reports, all Clerk IDs that begin with the characters P1 are reported as Group P1. Moneris HiSpeed 6200 Operating Manual...

  • Page 32: Contactless Cards

    Contactless Transaction: Visual Steps. If the card does not work or is unsupported, you may still do the transaction by doing the following: 1. If the card is also a chip card, insert it into the chip reader. Moneris HiSpeed 6200 Operating Manual...

  • Page 33: Corporate Cards

    Note: Some debit chip cards may still be used at a credit-only terminal. Contact the Moneris Merchant Service Centre to determine whether this option meets your business needs.

  • Page 34: Ernex Programs

    • The cardholder signature is not required. • Receipts do not need to be printed; however, Moneris recommends printing the Merchant copy and retaining it for your records. To process MOTO transactions, you must configure your terminal to prompt for MOTO selection.

  • Page 35: Multi-Terminal Reporting

    Pre-Authorization transaction rather than a Purchase transaction. This feature must be set at the Moneris Host and is downloaded to your terminal during Initialization. To change it, please contact the Moneris Merchant Service Centre. To use chip cards (credit and some debit) in addition to magnetic stripe credit cards for Pre-...

  • Page 36: Signatureless Transactions

    The Purchase amount including all taxes must be equal to or less than the maximum Signatureless Dollar Value of the card type (i.e., MasterCard or Visa). Moneris HiSpeed 6200 Operating Manual...

  • Page 37: Terminal Names

    Entry prompt can be enabled to appear only for debit Purchase transactions or for all debit and credit Purchase transactions. It is generally used in service-based industries. Even if enabled, the cardholder's Tip Entry prompt will not appear during: • Contactless transactions Moneris HiSpeed 6200 Operating Manual...

  • Page 38: Tip Line On Pre-Authorization Receipts

    Tip regardless of what the Tip Percentage value is set to.) Note: If the Tip Entry feature is disabled, Tip prompting will not occur regardless of what the Tip Percentage value is set to. Moneris HiSpeed 6200 Operating Manual...

  • Page 39: Standard Procedures

    Features and Procedures 2.3 Standard Procedures These procedures are followed for all configurations of the Moneris HiSpeed 6200 terminal. • Powering up the terminal up the terminal • Using Shortcut Codes • Changing the Terminal Display Language • Changing the External PINpad Display Language •...

  • Page 40: Changing The Display Language On The Terminal

    Press the F3 key on the terminal If FRANCAIS or ENGLISH is displayed on the screen above the F3 key, press F3 to change the language of the remaining cardholder prompts. This will only appear during cardholder prompts. Moneris HiSpeed 6200 Operating Manual...

  • Page 41: Taking A Manual Imprint Of A Card

    Cancelling a Transaction A transaction can be cancelled from the terminal or, if an external PINpad is attached, from the PINpad. Note: Once the terminal has begun communicating with the Moneris Host, the transaction can no longer be cancelled. 2.3.6.1...

  • Page 42: Cancelling A Report

    Note: To print a duplicate of the Merchant copy of the receipt, use the Transaction Inquiry function. • If the most recently printed item was a terminal report, a copy of the report is re-printed with the text *DUPLICATE* at the top and bottom. Moneris HiSpeed 6200 Operating Manual...

  • Page 43: Disputed Debit Transactions

    Moneris Merchant Service Centre and state that the call is a Code 10. This will alert the Moneris operator without alarming your customer. The operator will ask you some "Yes/No” questions and then provide instructions. Reasons for calling in a Code 10 include: •...

  • Page 44: Terminal Security

    There are a number of factors that affect whether the terminal prompts for a POS Admin card including whether debit cards are processed, how the terminal is set up on the Moneris Host and whether the SWIPE ADMIN CARD prompt has been enabled on the terminal.

  • Page 45: Entering Alphabetic Characters And Punctuation

    2. Press the Admin key repeatedly until the character appears. For example, to key in THANK YOU. for a receipt message: To key in this text: Press these keys on the keypad: 8 Admin 4 Admin Admin Moneris HiSpeed 6200 Operating Manual...

  • Page 46: Entering The Clerk Id

    2. Key in the Tip amount (if any) written on the Tip line of the original Pre-Auth receipt, and press OK. The FINAL AMOUNT $#.##-OK? prompt appears (the amount includes the Tip if any). 3. Press OK. Go back to the Advice transaction. Moneris HiSpeed 6200 Operating Manual...

  • Page 47: Deleting A Pre-Auth From The Pre-Authorization Advice List

    Key in the promotional code supplied to you by the private label card provider and press OK (Refer to "Entering Alphabetic Characters and Punctuation"), or simply press OK to leave this blank. The next prompt appears. Continue the transaction. Moneris HiSpeed 6200 Operating Manual...

  • Page 48: Finding The Original Sequence Number

    The ENTER CUSTOMER REFERENCE NUMBER entry screen appears. 2. Key in the Customer Reference number, and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. Continue the transaction. Moneris HiSpeed 6200 Operating Manual...

  • Page 49: Cardholder Prompts

    PINpad, you or the cardholder must remove the chip card from the reader. The cardholder returns the terminal or PINpad to you. (If a PINpad is used, APPROVED ###### CASH BACK $ ### appears briefly on the terminal.) 5. Continue with the transaction. Moneris HiSpeed 6200 Operating Manual...
  • Page 50 F3 (NO) to view the next they press ALPHA (NO) to view the next available application on the card. available application on the card. If the <Application name>-OK? prompt If the <Application name>-OK? prompt Moneris HiSpeed 6200 Operating Manual...
  • Page 51 (e.g., if the cardholder selects CHQ when prompted, both the Purchase amount and the Cashback amount with be withdrawn from their Chequing account). 2. The cardholder selects either a Preset amount or, if the option is available, they can enter another amount as indicated below: Moneris HiSpeed 6200 Operating Manual...
  • Page 52 $20.00 or $30.00, etc.). c. The cardholder presses OK. PURCHASE $#.##-OK? appears. (This d. Continue following the "Cardholder includes the Cashback amount.) Prompts" procedure. c. The cardholder presses OK. d. Continue following the "Cardholder Prompts" procedure. Moneris HiSpeed 6200 Operating Manual...
  • Page 53 Tip if any was amount now includes the Tip if any was entered.) entered.) 3. The cardholder presses OK. 3. The cardholder presses OK. 4. Continue following the "Cardholder 4. Continue following the "Cardholder Prompts" procedure. Prompts" procedure. Moneris HiSpeed 6200 Operating Manual...
  • Page 54 When the ENTER PIN & OK prompt appears: 1. The cardholder keys in their Personal Identification number (PIN) and presses OK. Note: Please respect the cardholder’s privacy, and encourage them to protect their PIN. 2. Continue following the "Cardholder Prompts" procedure. Moneris HiSpeed 6200 Operating Manual...

  • Page 55: The Moneris Hispeed 6200 Hardware

    3 The Moneris HiSpeed 6200 Hardware The Moneris Mobile 6200 Terminal and Base The 6200 consists of a hand-held terminal with an integrated PINpad, an integrated printer, a chip card reader, and a magnetic stripe card reader, connected a communications and power base.

  • Page 56: The Integrated Printer

    Chip card reader • Terminal-to-base cable 3.3 The Integrated Printer A thermal printer is integrated into the Moneris HiSpeed 6200 terminal. It prints black text on white, one-part thermal paper. Note: The maximum paper roll diameter is 2 inches. 3.3.1.1 To load a new paper roll into the terminal: 1.

  • Page 57: The Ready Screen

    The Moneris HiSpeed 6200 Hardware • The WELCOME/BONJOUR screen • The PINpad TRAINING screen 3.4.1 The READY Screen The READY screen displays "READY" over the default transaction. This screen appears when the terminal is operating normally. The Purchase READY screen...

  • Page 58: The External Pinpad Welcome/Bonjour Screen

    The Moneris HiSpeed 6200 Hardware If this screen is not displayed on the contactless reader, a transaction is in progress. 3.4.4 The External PINpad WELCOME/BONJOUR Screen The external PINpad idle screen displays WELCOME/BONJOUR. This screen appears when the PINpad is not required to communicate with the terminal.

  • Page 59: The Pre-Auth Ready Screen

    The Moneris HiSpeed 6200 Hardware 3.4.7 The Pre-Auth READY Screen If the default transaction on the terminal is Pre-Auth: The READY screen displays "READY" over "PRE-AUTH". This screen appears when the terminal is operating normally. The Pre-Auth READY screen READY...

  • Page 60: The Magnetic Stripe Reader On The Terminal

    The Moneris HiSpeed 6200 Hardware CORR clear the last character or number entered (by the cardholder or the merchant) return to the previous cardholder prompt if no value is currently displayed for the cardholder prompt clear the value displayed when a prompt is first displayed...

  • Page 61: The Chip Card Reader On The Terminal

    The Moneris HiSpeed 6200 Hardware 3.7 The Chip Card Reader on the Terminal Note: If an external PINpad is attached to the terminal, the chip card must be inserted into the chip card reader on the PINpad. Refer to section "The Chip Card Reader on the PINpad".

  • Page 62: The External Pinpad

    The Moneris PINpad In some store locations, it may be more convenient to have an external PINpad attached to terminal. The Moneris 7800 PINpad can be attached to the terminal for cardholder input. The Moneris 7800 PINpad The 7800 PINpad consists of the following components: •...

  • Page 63: Setting Up The Pinpad

    The Moneris HiSpeed 6200 Hardware • Void-Purchase with Swipe or Chip (Purchase Correction) • Void-Refund with Swipe or Chip (Refund Correction) 3.8.2 Setting Up the PINpad 1. Connect the Moneris PINpad to the Moneris HiSpeed 6200: a. Insert the "Terminal Connector" of the PINpad cable into the port labeled "RS232-...

  • Page 64: The Pinpad Cable Connection Protector

    The Moneris HiSpeed 6200 Hardware The "PINpad Connector" of the PINpad-to-6200 Cable connects to back of the PINpad. The "Terminal Connector" on the cable connects to the RS232-1 port (with a GREEN bar) on base of the HiSpeed 6200 terminal.

  • Page 65: The Magnetic Stripe Card Reader On The Pinpad

    The Moneris HiSpeed 6200 Hardware The Function Keys NAME IMAGE ALLOWS YOU TO... select the Chequing account for a debit transaction. SAV/EP select the Savings account for a debit transaction ALPHA select preset Cashback Amount Three Can/Ann cancel a transaction...

  • Page 66: The Chip Card Reader On The External Pinpad

    The Moneris HiSpeed 6200 Hardware To swipe a card, the magnetic stripe must be down and facing towards the PINpad. Cards can be swiped from top to bottom or bottom to top. 3.8.8 The Chip Card Reader on the External PINpad The chip card reader is located in a slot on the front of the PINpad.

  • Page 67: The Communications Base

    The Moneris HiSpeed 6200 Hardware 3.9 The Communications Base The communications base connects to the Moneris Host via Ethernet and dial. The Ports on the Communications Base It has a green LED on the front, right corner and 5 connection ports on its back:...

  • Page 68: The Cables

    IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 69: Installing The 3-Part Power Cable

    IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 70: Dial Communications Cable

    The Moneris HiSpeed 6200 Hardware • the PLEASE LOGON prompt will appear. Go to Logon. If you have already configured your terminal and are logged on: • the READY screen will appear. The terminal is ready to perform transactions. Go to MAIN MENU.

  • Page 71: The Contactless Reader

    3.12 The Contactless Reader 3.12.1 The VIVOPay 5000 Contactless Reader If a VIVOPay 5000 contactless reader is connected to a Moneris HiSpeed 6200 terminal, your customers can simply tap or wave a contactless card in front of the reader to pay for a Purchase.

  • Page 72: Contactless Transaction: Visual Steps

    The Moneris HiSpeed 6200 Hardware 3.12.3 Contactless Transaction: Visual Steps Moneris HiSpeed 6200 Operating Manual...

  • Page 73: Contactless Reader: Stand-Base Setup

    Use only the power adaptor cable that came with the contactless reader. Secure the reader into its stand-base. (Refer to the "Contactless Reader: Stand-Base Setup" procedure. 2. Connect the contactless reader to a powered HiSpeed 6200 terminal: Moneris HiSpeed 6200 Operating Manual...
  • Page 74 The Moneris HiSpeed 6200 Hardware a. Insert the Y-cable connector into the terminal’s base port RS232-1. (If a PINpad is connected, use port RS232-2.) b. Connect the power adaptor cable to the Y-cable. c. Plug the power adaptor cable into a power outlet.

  • Page 75: Configuring Your Terminal

    4 Configuring Your Terminal Your HiSpeed 6200 terminal can be set up to accept and process a variety of cards including debit cards, credit cards with a magnetic stripe, credit cards with a chip, private label cards, corporate (a.k.a. purchasing) cards, Ernex Gift Cards and Ernex Loyalty programs. The terminal can also be set up to process cheque authorizations.

  • Page 76: Configuring Dial Communications

    Configuring Your Terminal 4.1.1 Configuring Dial Communications If your terminal will communicate with the Moneris Host over a standard analog telephone line, you will need to set up these parameters. WARNING: Due to data security issues, terminals using dial communications must use a true analog phone line connecting to a public switched telephone network.
  • Page 77 Scroll down to CALL PROGS CHK, and press OK. The CALL PROGRESS CHECK? prompt appears. b. Press F1 (YES) to monitor the modem-to-host connection process. Press F3 (NO) to if the phone environment is noisy. The DIAL CONFIG menu reappears. Moneris HiSpeed 6200 Operating Manual...

  • Page 78: Dial Backup Communications For Ethernet

    4.1.3.1 Configuring Dynamic Public IP Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with Dynamic addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet Communications and...
  • Page 79 4.1.3.2 Configuring Dynamic Private IP Communications If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Dynamic addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet Communications and...
  • Page 80 4. Test the Ethernet Connection a. Press Can/Ann to test the connection. The TCP HOST CONNECTION OK PRESS OK prompt appears if the connection is up. b. Press OK to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...
  • Page 81 4.1.3.4 Configuring Static Public IP Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with Static addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and...
  • Page 82 3. Set up the Host Parameters as Public Note: If you change any of the Host parameters after the terminal has been initialized, the terminal will prompt you to perform a re-initialization. a. Select HOST SETUP. Moneris HiSpeed 6200 Operating Manual...
  • Page 83 4.1.3.5 Configuring Static Private IP Communications If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Static addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and...
  • Page 84 3. Set up the Host Parameters as Private Note: If you change any of the Host parameters after the terminal has been initialized, the terminal will prompt you to perform a re-initialization. a. Scroll down to HOST SETUP, and press OK. Moneris HiSpeed 6200 Operating Manual...

  • Page 85: Configuring The Receipt Format

    The terminal is ready to communicate with the Moneris Host over the Internet. As the terminal communicates with the Moneris Host, it displays PROCESSING to indicate that the transaction is proceeding correctly. Depending on the type of communication, additional status information is provided 4.2 Configuring the Receipt Format...
  • Page 86 The PRINTER CFG menu re-appears. To print receipts for Pre-Authorization transactions: a. Scroll down to PRINT PRE-AUTH, and press OK. The PRINT PRE-AUTH? prompt appears. b. Press F1 to select YES. The PRINTER CFG menu re-appears. Moneris HiSpeed 6200 Operating Manual...
  • Page 87 Note: Merchant copy printing is enabled by default (i.e., set to YES). Moneris recommends that you do not change this setting. a. Scroll down to RCPT LIMIT-M, and press OK. The MERCHANT RECEIPT BELOW FLOOR LMT? prompt appears.

  • Page 88: Select Number Of Receipts Printed For A Transaction

    1. Scroll down to the option on the terminal, and press OK. 2. Select ENABLED (i.e. press the OK key). 3. Press F1 to confirm that you wish to enable the trailer message. B. Edit the trailer message option: Moneris HiSpeed 6200 Operating Manual...

  • Page 89: Reset The Trailer Message To The Original Text

    Press F1 (YES) to confirm that you wish to reset the trailer message to the original text. The ACTIVE TRAILER MSG menu re-appears. 6. Press the Can/Ann key four times to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...

  • Page 90: Trailer Message Options

    5 BACK TO SCH BACK TO SCHOOL SPECIAL PRESENT THIS RECEIPT TO CLAIM A FREE BACKPACK WITH YOUR NEXT PURCHASE [These messages are blank and can be used to create personalized messages for your cardholder receipts.] Moneris HiSpeed 6200 Operating Manual...

  • Page 91: Disabling The Backlight

    The Backlight can be disabled. From the READY screen or the TERMINAL SETUP REQUIRED prompt: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll to ADMIN, and press OK. The ADMIN FUNCS menu appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 92: Configuring Corporate (Purchasing) Cards

    The terminal does not require additional configuration in order to process private label credit cards. However, before using private label cards you must: • contact Moneris to obtain a list of private label card issuers. Moneris HiSpeed 6200 Operating Manual...

  • Page 93: Configuring General Parameters

    • notify Moneris that you will be using this service to ensure that your terminal's initialization parameters are updated on the Moneris Host. • re-initialize your terminal 4.6 Configuring General Parameters The General Parameters menu allows you to enable and configure the optional features on your terminal.
  • Page 94 The CASH BACK PRESET AMOUNT 1 entry screen appears. Note: The Default amount is 10; the amount can range from 10 to 90. b. Key in the dollar value for Cash Back Preset Amount 1, and press OK. The GENERAL PARAMETERS menu reappears. Moneris HiSpeed 6200 Operating Manual...
  • Page 95 Key in the maximum dollar amount that can be entered at the ENTER CASH BACK prompt, and press OK. The GENERAL PARAMETERS menu reappears. Note: The amount displayed is in dollars (cent values cannot be entered: e.g., 40 = $40.00). Moneris HiSpeed 6200 Operating Manual...
  • Page 96 Press F1 (YES) to have the Mail/Tel item appear. Press F3 (NO) to leave the Mail/Tel item off. The GENERAL PARAMETERS menu reappears. To set the amount of terminal idle time before the green back light turns off automatically: Moneris HiSpeed 6200 Operating Manual...
  • Page 97 PINpad. Press F3 (NO) to disable the external PINpad. All prompts for the merchant and the cardholder will appear on the HiSpeed 6200. The GENERAL PARAMETERS menu reappears on the 6200. The message, WELCOME/BONJOUR, appears on the external PINpad.

  • Page 98: Configuring Clerk Subtotals

    IMPORTANT: Clerk Subtotals must be cleared manually (by performing a Clerk Subtotals Report) on a regular basis (weekly is recommended). If not, the Moneris Host will automatically clear the totals when the number of transactions for a card type within a Clerk ID reaches 10,000.

  • Page 99: Identify Clerk Id Entry Method

    Use this function to add the Clerk IDs to be associated with your Merchant ID. The terminal must communicate with the Moneris Host in order to complete this function. The Clerk IDs you enter here can be entered at the ENTER CLERK ID entry screen during transactions and will be used in Clerk Subtotals Reporting.

  • Page 100: Removing Clerk Ids

    Host to add the Clerk IDs to the Host. When all the Clerk IDs have been added: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to add the Clerk IDs to the Host then returns to the READY screen. 4.7.4 Removing Clerk IDs Use this function to remove Clerk IDs associated with your Merchant ID.

  • Page 101: Enabling The Clerk Id Prompt

    2. Scroll down to CONFIGURATION, and press OK. The CONFIG FUNCS menu appears. 3. Scroll down to DEFAULT CLERK, and press OK. The ENTER CLERK ID entry screen appears. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. Moneris HiSpeed 6200 Operating Manual...

  • Page 102: Identifying The Clerk Id Location

    F1 to select YES. - use only the Close Batch transaction to close the batch on this terminal, press F3 to select The terminal communicates with the Moneris Host then returns to the READY screen. 4.8.2 Disabling Multi-terminal Reporting Follow steps 1 through 5 above.

  • Page 103: Changing The Terminal Name

    4. Press F3 to select NO. The terminal communicates with the Moneris Host then returns to the READY screen. The terminal name has now been removed from the Moneris Host and the terminal can no longer be closed using the Multi-terminal Report function.

  • Page 104: Configuring Cheque Authorization

    First Initialization instructions below. From time to time, the Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to your terminal or your merchant account. Follow the Re-initialization instructions below.

  • Page 105: Re-Initialization

    IMPORTANT: Do NOT select NO unless instructed to do so by a Moneris Service Centre representative. 5. Please wait while the terminal communicates with the Moneris Host. This may take a few minutes. The external PINpad displays WELCOME/BONJOUR during the Re-initialization.

  • Page 107: Financial Transactions

    When the SWIPE OR INSERT CARD prompt displays (terminal or PINpad), you or the customer insert the card into the terminal chip reader. (For more information about using chip cards, refer to "Using a Chip Cards on the Moneris HiSpeed 6200.") To use...

  • Page 108: Debit Transactions

    For example, if you can process VISA cards, you can also process VISA Corporate cards. Refer to "Corporate Card Purchase" for detailed instructions. • Private label cards. These require additional agreements with Moneris and a private label provider depending on the card(s) you wish to process. 5.2.2 Debit Transactions...

  • Page 109: Transaction Flows In V6.Xx And Above

    - Payment type (i.e., credit or debit) Some debit cards may initiate Cashback and/or Tip, and/or Account & PIN prompting after the terminal has been returned to you, which means you will have to hand the terminal back to the cardholder. Moneris HiSpeed 6200 Operating Manual...

  • Page 110: Credit And Debit Transactions

    $#.## TAP CARD prompt appears on this device if the transaction amount does not exceed the maximum Contactless Dollar Value for the card. 2. Choose a Card Entry method as indicated in the table below, and follow the appropriate instructions: Moneris HiSpeed 6200 Operating Manual...
  • Page 111 If this happens, simply hand the terminal or PINpad back the cardholder, who may then be prompted to select a Cashback amount, key in a Tip, select a debit account, or key in their PIN. Moneris HiSpeed 6200 Operating Manual...

  • Page 112: Purchase-Void

    Financial Transactions 5. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or the Payment type: If APPROVED ###### OBTAIN SIGNATURE appears, press OK.
  • Page 113 “Cardholder Prompts” procedure. CONTINUE ON PINPAD appears,refer to the "Cardholder Prompts" procedure. 8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear on the terminal: Moneris HiSpeed 6200 Operating Manual...

  • Page 114: Refund

    (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type: If APPROVED ###### MERCHANT COPY appears, press OK.
  • Page 115 Purchase receipt, and press OK. d. Continue below at step 8. 7. A prompt listed below may appear on the terminal: CUSTOMER PRESS OK TO CONTINUE appears, refer to the “Cardholder Prompts” procedure. Moneris HiSpeed 6200 Operating Manual...

  • Page 116: Refund-Void

    (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type: If APPROVED ###### MERCHANT COPY appears, press OK.
  • Page 117 Continue below at step c. Key in the Auth # found on the Refund receipt, and press OK. IMPORTANT: Enter an Original Authorization number that exists in the current Batch. d. Continue below at step 8. Moneris HiSpeed 6200 Operating Manual...

  • Page 118: Pre-Authorization And Advice Transactions

    (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type: If APPROVED ###### OBTAIN SIGNATURE appears, press OK.
  • Page 119 If a contactless reader is attached, it continues to display the WELCOME/BONJOUR screen because contactless Pre-Auths are not permitted. 5. Choose a Card Entry method as indicated in the table below, and follow the appropriate instructions: Moneris HiSpeed 6200 Operating Manual...
  • Page 120 "Entering the Invoice Number" procedure. 8. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method: If APPROVED ###### OBTAIN SIGNATURE appears, press OK. A receipt prints.
  • Page 121 MANUAL IMPRINT OF CARD AND b. Continue below at PRESS OK prompt step 3. appears on the terminal, refer to the "Taking a Manual Imprint of a Card" procedure. c. Continue below at step 3. Moneris HiSpeed 6200 Operating Manual...
  • Page 122 "Entering the Invoice Number" procedure. 5. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method: If APPROVED ###### OBTAIN SIGNATURE appears, press OK. A receipt prints.
  • Page 123 (XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. The terminal communicates with the Moneris Host. 9. When APPROVED ###### MERCHANT COPY appears, press OK. Process receipts. (Refer to the "Receipt Processing" procedure.) 5.5.5.6...
  • Page 124 F1. (Refer to the "Entering Original Amount and Tip" procedure.) Delete the transaction by pressing F3 (DELETE)... The terminal communicates with the Moneris Host. 10. When APPROVED ###### MERCHANT COPY appears, press OK. Process receipts. (Refer to the "Receipt Processing" procedure.) 5.5.5.7...

  • Page 125: Manually Processing Transactions

    5.5.7 Manually Processing Transactions UNDER Floor Limit If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually. Note: In order to process credit (and some debit chip) Purchases and Refunds manually you must have a Paper Sales Draft for the card type (e.g.

  • Page 126: Manually Processing Transactions Over Floor Limit

    5.5.8 Manually Processing Transactions OVER Floor Limit If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually. Note: In order to process credit (and some debit chip) Purchases manually you must have a paper Sales Draft for the card type (e.g.
  • Page 127 Payment transaction and it must be processed in the same batch as the original Payment transaction. From the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Press OK to select TRANSACTIONS. The TRANSACTIONS menu appears. Moneris HiSpeed 6200 Operating Manual...
  • Page 128 Continue below at step 7. 7. Please wait while the terminal processes the transaction. 8. When APPROVED ###### MERCHANT COPY appears, press OK. A receipt prints. Process receipts. (Refer to the "Receipt Processing" procedure.) Moneris HiSpeed 6200 Operating Manual...

  • Page 129: Cheque Authorization Transactions

    Card number is the same number on the card. Press OK. b. Continue below. The terminal communicates with the Moneris Host. 7. Record the APPROVED number on the back of the cheque. Moneris HiSpeed 6200 Operating Manual...

  • Page 130: Cheque Authorization With A Driver's Licence

    The ENTER BIRTH DATE (YYMMDD) entry screen appears. 8. Key in the Birth date found on the driver's licence, and press OK. The terminal communicates with the Moneris Host. 9. Record the APPROVED number on the back of the cheque.

  • Page 131: Receipt Processing

    If the P-A ADVICE LIST menu re-appears on the terminal, complete another Pre-Auth, or press Can/Ann to return to the READY screen. If TRANSACTION NOT FOUND appears on the terminal, press OK to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...

  • Page 133: The Ernex Programs

    6 The Ernex Programs 6.1 Ernex Programs The ERNEX program allows you to offer your customers two electronic card-based programs that are activated and processed through the HiSpeed 6200 terminal: • Gift Cards: allows you to offer your customers stored-value gift cards for pre-defined dollar values as well as variable-value cards and rechargeable cards.

  • Page 134: The Moneris Gift Card Program

    Moneris Solutions. To enable the Moneris Gift Card program on the terminal, follow the Ernex program setup process. The following transactions can be performed with the Moneris Gift Card program. They all begin at the ERNEX menu: • Activate a Moneris Gift Card •...

  • Page 135: Deactivate A Gift Card

    Ernex Gift Card is lost, stolen or demagnetized in order to stop unauthorized use. The terminal will print a receipt with the last available balance on the card. From the READY screen: 1. Press the Admin key. The MAIN MENU appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 136: Ernex Gift Card Purchase

    Ernex card is authentic. If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID" procedure. If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. Moneris HiSpeed 6200 Operating Manual...

  • Page 137: Ernex Gift Card Refund

    The ERNEX REFERENCE NUMBER entry screen appears. 7. Key in the REF # that appears on the Ernex Gift Card Purchase receipt, and press OK. The PROCESSING prompt appears, and then the APPROVED message appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 138: The Ernex Loyalty Program

    Purchase Void • Refund Void 6.5.3 Ernex Reports • Clerk Inquiry on Ernex Transactions • Close Ernex Batch • Ernex Help List • Ernex Configuration Parameters List • Stored Ernex Transactions • Ernex Transaction Inquiry Moneris HiSpeed 6200 Operating Manual...

  • Page 139: Ernex Loyalty Transactions

    "Selecting beginning at step 4 ("Swipe the the Balance Due Payment Loyalty Card..."). Method" procedure. The terminal returns to the ERNEX menu. 6. Press Can/Ann to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...

  • Page 140: Deactivate A Loyalty Card

    "Entering the Invoice Number" procedure. If the ENTER INFO entry screen appears, refer to the "Entering Optional Information" procedure. If the ENTER AMOUNT entry screen appears, refer to the "Entering the Redemption Amount" procedure. Moneris HiSpeed 6200 Operating Manual...

  • Page 141: Loyalty Card Purchase

    The PROCESSING prompt appears, and then the APPROVED message appears while the first receipt prints. 6. Press OK to print the next receipt. 7. Press OK to return to the ERNEX menu. 8. Press Can/Ann to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...

  • Page 142: Starting An Ernex Loyalty Card Transaction From A Pre-Authorization Transaction

    If the TRANSACTION NOT FOUND message displays, press OK to return to the READY Screen. 6.6.7 Ernex Loyalty Card Refund If a Loyalty Card Purchase was processed incorrectly, use this transaction to remove the incorrectly assigned points from the Loyalty Card. Moneris HiSpeed 6200 Operating Manual...

  • Page 143: Ernex Procedures

    9. Press Can/Ann to return to the READY screen. 6.7 Ernex Procedures 6.7.1 Reprinting Ernex Receipts Use this function to print a duplicate cardholder or Merchant copy of the most recently printed Ernex receipt. From the READY screen: Moneris HiSpeed 6200 Operating Manual...

  • Page 144: Starting An Ernex Loyalty Card Transaction From A Financial Transaction

    If you completed a financial: this Loyalty transaction will begin: Purchase Purchase (step 4) Refund Refund (step 4) Purchase-Void Ernex Void (step 4) Refund-Void Ernex Void (step 4) Pre-Auth Ernex Pre-Auth Pre-Auth Advice Ernex Pre-Auth Advice Moneris HiSpeed 6200 Operating Manual...

  • Page 145: Transferring The Balance To A New Gift Card

    If you selected CASH, the activation transaction is completed. Note: The Purchase transaction will use the Balance Due amount as the Purchase amount. It will not prompt for the transaction amount and the Tip amount (even if Tip Entry is enabled). Moneris HiSpeed 6200 Operating Manual...

  • Page 146: Entering The Optional Information

    FOOD TOTAL. If this prompt has been customized, see the Customized Prompt Example below. When the ENTER BENEFIT PRESS OK prompt appears: a. Press OK. The ENTER DATA entry screen appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 147: Entering The Number Of Points For A Redemption

    The ENTER DATA entry screen appears. b. Key in the value to be used to calculate the number of points that will be deducted from the card, and press OK. Go back to the Redemption transaction. Moneris HiSpeed 6200 Operating Manual...

  • Page 148: Entering The Redemption Amount

    Ernex Gift Refund Ernex Loyalty Refund REDEMPTION Starts an Ernex Redemption on a Loyalty card ACTIVATE/LOAD Starts an Ernex Gift Card Activation/Load Loyalty Card Activation DEACTIVATE Starts an Ernex Gift Card Deactivation Loyalty Card Deactivation Moneris HiSpeed 6200 Operating Manual...

  • Page 149: The Ernex Setup Menu

    HiSpeed 6200 terminal. IMPORTANT: The Ernex program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.
  • Page 150 The ENTER ERNEX ROUTING CODE entry screen appears. To accept the default code, press OK. To change the default code, key in the 2-digit routing code provided by Moneris, and press OK. The SETUP menu reappears. COMMUNICATION Tests the communication link between the terminal and the...

  • Page 151: The Ernex Voucher Header Menu

    Ernex SETUP menu. To access the Ernex VOUCHER HEADER menu, from the READY screen: 1. Press the ADMIN key. The MAIN MENU appears. 2. Scroll down to ERNEX and press OK. The ERNEX menu appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 152: The Ernex Report Functions Menu

    1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. 3. Scroll down to REPORT FUNCS, and press OK. The REPORT FUNCTIONS menu appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 153: Ernex Admin Transactions

    To cancel Loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu. Both Loyalty and Gift transactions can be cancelled using this transaction including: Loyalty Transactions (including Loyalty transactions on a Combo Card) Moneris HiSpeed 6200 Operating Manual...

  • Page 154: Ernex Close Batch

    The ERNEX menu appears. 3. Scroll down to REPORT FUNCS, and press OK. The REPORT FUNCS menu appears. 4. Press OK to select CLOSE BATCH. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. Moneris HiSpeed 6200 Operating Manual...

  • Page 155: Ernex Initialization

    The terminal begins communicating with the Ernex Host. 6. When the initialization to the Ernex Host is complete, the ERNEX menu reappears. 7. Press Can/Ann to return to the READY screen. 6.9.4.2 Reinitialization From the READY screen: Moneris HiSpeed 6200 Operating Manual...

  • Page 156: Ernex Reports

    Close Batch Ernex Close Batch Stored Transactions List Ernex Stored Transactions List Transaction Inquiry Ernex Transaction Inquiry Clerk Subtotals Inquiry Ernex Clerk Subtotals Inquiry Configuration Parameters Report Ernex Configuration Parameters List Help List Ernex Help List Moneris HiSpeed 6200 Operating Manual...

  • Page 157: Printing A Stored Transactions Report For Ernex Transactions

    7. If you selected F1 for Date, key in the date in YYMMDD format. If you selected F3 for Batch, key in the batch number. OR simply press OK to include all transactions in the terminal memory. The PRINT TOTALS ONLY? prompt appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 158: Printing An Ernex Open Batch Totals Report

    Criteria are: • Clerk ID • Card type • Card number • Amount • Type of transaction • Date of transaction The results can be printed or displayed on the terminal screen. Moneris HiSpeed 6200 Operating Manual...
  • Page 159 Scroll through the list until the transaction type you wish to select is highlighted, and then press OK. 9. The DATE (YY)MMDD entry screen appears. To select all transactions regardless of the date they were processed, simply press OK. Moneris HiSpeed 6200 Operating Manual...

  • Page 160: Clerk Subtotalling On Ernex Transactions

    7. Press Can/Ann to return to the READY screen. 6.10.7 Ernex Clerk Subtotals Report for a Group of Clerks Note: You can also perform a Clerk Subtotals Report for all clerks clerk. From the READY screen: Moneris HiSpeed 6200 Operating Manual...

  • Page 161: Ernex Clerk Subtotals Report For One Clerk

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 5. Press F1 (Single). If enabled, the ZERO CLERK TOTALS? prompt appears. a. Press F1 (Yes) to reset the totals for the Clerk ID to zero. Moneris HiSpeed 6200 Operating Manual...

  • Page 162: Printing The Ernex Configuration Parameters List

    This report lists all the Ernex functions and transactions that are enabled on the terminal and the corresponding Admin Shortcut Code. From the READY screen prompt: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. Moneris HiSpeed 6200 Operating Manual...
  • Page 163 If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal displays PRINTING while it prints the report. When the reports are finished printing, the terminal returns to the ERNEX menu. 5. Press Can/Ann to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...

  • Page 165: The Air Miles Rewards Program

    Configure the Incentive. iii. Set the maximum number of rewards per transaction. Set the Rewards Totals Reset time of day. Enable the Enter Reference Number prompt. Configure the Bonus Offers if you intend to offer them. Moneris HiSpeed 6200 Operating Manual...

  • Page 166: The Air Miles Rewards Setup Menu

    Centre. The Air Miles Rewards configuration menu (see REWARD PROGRAM below) contains a list of parameters that can be enabled and configured on the HiSpeed 6200 terminal. IMPORTANT: The Air Miles Rewards program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.

  • Page 167: Planning The Rewards Program Configuration

    Before configuring an Air Miles Rewards program on your terminal, you will need to decide which parameters to use in creating your formula and what values those parameters will have. The parameters are: • Calculator and Factor values Moneris HiSpeed 6200 Operating Manual...

  • Page 168: Rewards Program Planning Worksheet

    Step 3.v: Enable the Enter Reference Number prompt: Enable Enter Reference Number prompt (circle one): YES or NO Step 4. Configure the Bonus Offers: Number: ________ Description: _________________________ Reward Type (circle one): MULTIPLIER or POINTS If MULTIPLIER selected: Moneris HiSpeed 6200 Operating Manual...

  • Page 169: Reward Program Components - Calculator And Factor Values

    PURCHASE ÷ CALC 1 = REWARDS $10.00 ÷ $2.00 = 5 Description: Calculator 1 is applied to all sales of $2.00 or more, so the cardholder will receive 5 rewards miles for their $10.00 purchase. Moneris HiSpeed 6200 Operating Manual...
  • Page 170 250 miles Example 4 Values: CALC 1 = $2.00 FACTOR 1 = 52 CALC 2 = $1.00 FACTOR 2 = 98 PURCHASE = $300.00 REWARDS 1 = 150 MAX PURCHASE 1 = $104.00 Moneris HiSpeed 6200 Operating Manual...

  • Page 171: Reward Program Components - Bonus Offer Values

    2. As a multiplier applied to base miles (similar to an Incentive) - If a cardholder purchases a qualifying item, an incentive value is applied to their C/F rewards value. Only applicable if no other Incentive has been applied to the transaction. See Example Moneris HiSpeed 6200 Operating Manual...
  • Page 172 Example 2 Values: PURCHASE AMOUNT: $438.55 TOTAL C/F REWARDS: 115 BONUS OFFER configured as BASE POINTS MULTIPLIER VALUE: 1.5 Calculation: C/F REWARDS X BO MULTIPLIER VALUE = TOTAL REWARDS (115 x 1.5) = 172 Description: Moneris HiSpeed 6200 Operating Manual...

  • Page 173: Reward Program Components - Incentive Values

    TOTAL STANDARD REWARDS: 115 INCENTIVE VALUE: 1.5 Calculation: TOTAL STANDARD REWARDS x INCENTIVE VALUE = TOTAL INCENTIVE REWARDS (115 x 1.5) = 172 TOTAL INCENTIVE REWARDS - TOTAL STANDARD REWARDS = INCENTIVE REWARDS (172 - 115) = 67 Moneris HiSpeed 6200 Operating Manual...

  • Page 174: Order Of Calculation

    If Incentive Value >1.00 and no Bonus Offers are configured then award Total Incentive Rewards. If Incentive Value >1.00 and at least one Points Bonus Offer is configured then calculate the sum of Total Incentive Rewards + Total Points Bonus Offer Rewards. Moneris HiSpeed 6200 Operating Manual...

  • Page 175: Rewards Calculation Table

    (PBO#N) Total Points Bonus Offer PBO#1 + ... + PBO#N Rewards Multiplier Bonus Offer #N Multiplier Value x (Points Bonus Offer #N Rewards Rewards) (MBO#N) Total Multiplier Bonus Offer MBO#1 + ... + MBO#N Rewards Moneris HiSpeed 6200 Operating Manual...

  • Page 176: Enable The Rewards Program

    REWARD PROGRAM menu. Note: If you select BOTH, the REWARD PURCHASE program selection prompt will appear during Reward Purchases and the REWARD REFUND program selection prompt will appear during Reward Refund transactions. Moneris HiSpeed 6200 Operating Manual...

  • Page 177: Configure The Calculator And Factor Values

    The configuration steps are the same for both the RETAIL and the WHOLESALE program types. The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. Moneris HiSpeed 6200 Operating Manual...

  • Page 178: Configure The Maximum Rewards Allowed

    The configuration steps are the same for both the RETAIL and the WHOLESALE program types. The following instructions refer specifically to the Retail program. To configure the Moneris HiSpeed 6200 Operating Manual...

  • Page 179: Set The Rewards Totals Reset Time Of Day

    The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. From the REWARD PROGRAM menu: a. Scroll down to RETAIL CONFIG, and press OK. The REWRD CFG-RETAIL menu appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 180: Configure The Bonus Offers

    Scroll down to MULTIPLIER, and press OK. The BONUS OFFR REWRD MULTIPLIER entry screen appears. h. Key in the value of the multiplier (min. 1.00, max. 99.99), and press OK. The Bonus Offer Setup menu re-appears. Moneris HiSpeed 6200 Operating Manual...
  • Page 181 Key in the first date the bonus offers will be available (YYYYMMDD), and press OK. The Bonus Offer Setup menu reappears. o. Scroll down to BONUS END DATE, and press OK. The BONUS OFFR END DATE entry screen appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 182: Configure The Tax Type

    2. Key in the number of minutes the terminal must wait before attempting an automatic SAF Upload transaction, and press OK. (min. 1 minute, max. 15 minutes, default is 5 minutes) The REWARD PROGRAM menu re-appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 183: Air Miles Transactions

    Bonus Offers, you must select those Bonus Offers in order to calculate the correct number of miles to be added to the cardholder's account. Moneris HiSpeed 6200 Operating Manual...

  • Page 184: Applying The Incentive To An Air Miles Rewards Purchase

    2. Scroll down to REWARDS, and press OK. The REWARD MENU appears. 3. Scroll down to REFUND, and press OK. The SWIPE ADMIN CARD prompt appears. 4. Swipe your MONERIS POS Admin card. If the ENTER CLERK ID entry screen appears instead, refer to the "Entering the Clerk ID"...

  • Page 185: Add Bonus Offers During A Rewards Refund

    14 characters of the bonus offer name (e.g. if bonus offer 001 is named "June and July Offer" then the receipt will display "001 JUNE AND JULY " and the Bonus Offer number to be entered here is 001). The POINTS REFUNDED entry screen appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 186: Air Miles Admin Transactions

    7.4 Air Miles Admin Transactions 7.4.1 Completing Air Miles Reward Transactions Air Miles transactions are not complete until they have been uploaded to the Moneris Host for processing. The terminal automatically connects to the Moneris Host to upload and complete the transactions in the Reward SAF Log (refer to the "Printing the Air Miles Rewards SAF List"...

  • Page 187: Saf Log Status Icons

    Deleting a transaction from the Air Miles Rewards SAF List If an Air Miles Rewards transactions does not need to be sent to the Moneris Host for completion, e.g. if you wish to cancel the transaction before it is completed, you can delete the transaction from the Air Miles Rewards SAF Log in order to ensure that it is not completed accidentally.

  • Page 188: Printing An Air Miles Rewards Totals Report

    (i.e. you simply press OK as each criteria appears), all transactions in the terminal memory are listed. IMPORTANT: The POS Admin card is required if you wish to print unmasked Card numbers on this report. Criteria are: Moneris HiSpeed 6200 Operating Manual...

  • Page 189: Printing An Air Miles Rewards Configuration List

    Each program (i.e. RETAIL and WHOLESALE) has a separate section for program parameters including: • Calculator values • Factor values • Incentive values, descriptions and dates • Tax settings • Bonus Offer parameters From the READY screen or the TERMINAL SETUP REQUIRED prompt: Moneris HiSpeed 6200 Operating Manual...

  • Page 190: Printing An Air Miles Rewards Help List

    3. Scroll down to REPRINT, and press OK. A duplicate of the most recently printed Rewards receipt is printed. The terminal returns to the REWARD MENU. 4. Press Can/Ann to return to the READY screen. Moneris HiSpeed 6200 Operating Manual...

  • Page 191: Admin Transactions

    The ADMIN FUNCS menu appears. 3. Press OK to select LOGON. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 4. The terminal communicates with the Moneris Host. 5. The READY screen appears. The terminal is now ready to process transactions.
  • Page 192 OR Press F3 (EDIT) to edit/key in the Middle initial (and then key in a character, and press OK). If the ENTER MIDDLE INITIAL entry screen appears, key in the applicant's Middle initial, or leave this field blank, and press OK. The ENTER HOME TELEPHONE # entry screen appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 193: Training Mode

    The LANGUAGE PREF menu appears. 11. Scroll down to select the applicant's Preferred Language, and press OK. PROCESSING is displayed on the terminal as it communicates with the Moneris Host. The Merchant copy of the receipt is printed. 12. Have the applicant sign the Merchant copy.
  • Page 194 Swipe Insert Swipe Insert Voids a Refund Swipe Insert Swipe Insert Functions Reporting Functions Admin Functions CLOSE BATCH REPRINT TRANS LIST BACKLIGHT TRANS INQUIRY TRAINING DEPOSIT TOTALS CREDIT APP MERCH SUBTOTAL TIP TOTALS CLERK INQUIRY Moneris HiSpeed 6200 Operating Manual...

  • Page 195: Ernex Reports

    1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ADMIN, and press OK. The ADMIN FUNCS menu appears. 3. Scroll down to TRAINING, and press OK. The CLEAR TRAINING TOTALS? prompt appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 196: Exiting Training Mode

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. IMPORTANT: All transactions performed on the terminal will now be in normal mode. They WILL affect your terminal totals, your financial accounts, and your customers’ accounts. Moneris HiSpeed 6200 Operating Manual...

  • Page 197: Reports

    The MULT CLERKS(00 PEND) prompt appears. 5. Scroll down to ALL CLERKS, and press OK. The terminal communicates with the Moneris Host then prints: a. The CLERK SUBTOTALS report for each Clerk ID b. The OVERALL TOTALS report for all Clerk IDs.

  • Page 198: Clerk Subtotals Report For A Group Of Clerks

    "Entering alphabetic characters and punctuation".) Note: You must enter the Clerk ID even if the Default Clerk ID feature has been enabled. The terminal communicates with the Moneris Host then prints the CLERK SUBTOTALS report and returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after...

  • Page 199: Printing The Configuration Parameters Report

    This report shows the current values for the EMV parameters. From the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to REPORTS, and press OK. The REPORT FUNCS menu appears. Moneris HiSpeed 6200 Operating Manual...

  • Page 200: Current Batch Totals Report

    2. Scroll to REPORTS, and press OK. The REPORT FUNCS menu appears. 3. Scroll to CLOSE BATCH, and press OK. The terminal communicates with the Moneris Host. If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"...

  • Page 201: Deposit Totals Inquiry

    9.5 Deposit Totals Inquiry The Deposit Totals Inquiry report provides transaction type totals by card type from the Moneris Host and grand totals by transaction type. Note: Visa Debit card transactions are included under "VISA" totals on the report (i.e., there is no distinction between Visa credit and Visa debit transactions).

  • Page 202: Printing A Help List

    Financial Report" procedure. 9.8 Merchant Subtotals Report This function prints the merchant totals for the current batch from the Moneris Host. Note: Visa Debit card transactions are included under "VISA" totals on the report (i.e., there is no distinction between Visa credit and Visa debit transactions).

  • Page 203: Printing The Pre-Authorization List

    2. Scroll down to REPORTS, and press OK. The REPORT FUNCS menu appears. 3. Scroll down to MERCH SUBTOTAL, and press OK. The terminal communicates with the Moneris Host. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. If the ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID"...

  • Page 204: Delete A Pre-Authorization Using Transaction Inquiry

    A = Advice VP = Void Purchase VR = Void Refund Y = Payment VY = Void Payment NNNN = last 4 digits of the Card number 999.99 = last 5 digits of the transaction amount Moneris HiSpeed 6200 Operating Manual...

  • Page 205: Private Label Transactions On Reports

    Private label transactions appear as a separate card type on all reports that include credit card transactions including: • Stored Transactions List • Transaction Inquiry • Deposit Total Inquiry • Clerk Subtotals Inquiry • Multiple Terminal Report • Merchant Subtotals Report • Current Batch Totals Report Moneris HiSpeed 6200 Operating Manual...

  • Page 206: Printing A Stored Transactions Report

    The terminal prints the report then returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after a Financial Report" procedure. Moneris HiSpeed 6200 Operating Manual...

  • Page 207: Transaction Inquiry Report

    To select a specific card, key in the Card number and press OK. 7. The ENTER AMOUNT entry screen appears. To select all transactions regardless of amount, simply press OK. To select transactions of a specific amount, key in the amount and press OK. Moneris HiSpeed 6200 Operating Manual...

  • Page 208: Printing A Transaction Inquiry Report

    OK. TRANS INQUIRY TT = Transaction Type: P = Purchase GP = Ernex Gift Purchase TTNNNN $999.99 R = Refund TTNNNN $999.99 RF = Ernex Refund TTNNNN $999.99 RD = Ernex Redemption PA = Pre-Authorization Moneris HiSpeed 6200 Operating Manual...
  • Page 209 Trans Inquiry menu. To select another transaction to reprint, scroll through the list until the transaction is highlighted then press OK. To return to the READY screen, press Can/Ann repeatedly. Moneris HiSpeed 6200 Operating Manual...

  • Page 211: End-Of-Day Procedure

    If the Air Miles Rewards program is enabled on your terminal, reward transactions are saved on the terminal then forwarded to the Moneris Host in small groups. You do not need to process an administrative transaction in order to close Air Miles transactions. It is recommended, however, that you check at the end of the day to ensure all Air Miles Rewards transactions have been forwarded to the Moneris Host.

  • Page 212: Multi-Terminal Reports

    If the totals do not match, contact the Moneris Merchant Service Centre the next business day for reconciliation assistance. 5. The terminal communicates with the Moneris Host again, finishes printing the report, and returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after...

  • Page 213: Multi-Terminal Report For One Or More Terminals By Name

    The MULT TERM menu appears. 6. Scroll down to ALL TERMINALS, and press OK. The terminal communicates with the Moneris Host then, if the Deposit Totals report was requested in step 5, displays PRINTING while it prints the report and returns to the READY screen.

  • Page 214: Multi-Terminal Report For One Or More Groups Of Terminals

    10.2.3 Multi-Terminal Report for One or More Groups of Terminals This function does not compare totals stored in the terminal memory to totals stored on the Moneris Host. Therefore, ensure your receipts balance to the total of the Deposit Totals report (selected in step 5) or print a stored Transactions List report on each of the terminals selected.
  • Page 215 End-of-Day Procedure 8. Scroll down to PROCESS LIST, and press OK. The terminal communicates with the Moneris Host then, if the Deposit Totals report was requested in step 5, displays PRINTING while it prints the report and returns to the READY screen.

  • Page 217: Troubleshooting

    Moneris HiSpeed 6200 documentation • call the Moneris Merchant Contact Centre • use the Merchant Direct Secure Message Centre 11.1 Additional Documentation To download a copy of the Moneris HiSpeed 6200 Quick Reference Guide: • visit: moneris.com/6200 • and click on "Reference Guide"...

  • Page 218: Troubleshooting

    IMPORTANT: If you are using PUBLIC IP communication, you may need to contact your ISP for assistance before contacting Moneris. Check the Error Message or Hardware Problem resolution to determine if this is the case.
  • Page 219 AMOUNT EXCEEDED - The REFUND LIMIT EXCEEDED prompt appears. RETURN PINPAD APP CA06 Contact the Moneris Merchant Service Centre for assistance. ASSERT Contact the Moneris Merchant Service Centre for assistance. Authenticate xxx...Failed! xxx = the application name or "OS" or "Sec Data" or "SSA"...
  • Page 220 "Error Messages: Contactless Reader" table. CARD REMOVED The chip card was removed from the chip card reader during RETURN TO CLERK the cardholder prompts, before the REMOVE CARD prompt was displayed. Moneris HiSpeed 6200 Operating Manual...
  • Page 221 If dial backup is not available: - Press OK. The READY prompt appears. - Request an alternate form of payment. Contact the Moneris Merchant Service Centre assistance. CF00 IDLE Contact the Moneris Merchant Service Centre for assistance.
  • Page 222 - request another credit card and retry the Pre-Authorization. CHIP TYPE The chip on the chip card cannot be used on this terminal. NOT SUPPORTED - Remove the chip card. REMOVE CARD - The SWIPE OR INSERT CARD prompt appears. Moneris HiSpeed 6200 Operating Manual...
  • Page 223 Clerk ID to YES. COMMUNICATION Ernex Communication Test failed. PROBLEM WITH Press OK to return to the READY screen. ERNEX Contact the Moneris Merchant Service Centre for assistance. CONTACTLESS Refer to the "Error Messages: Contactless Reader" tables. TRANSACTION LIMIT EXCEEDED...
  • Page 224 Moneris Merchant Service Centre for assistance. ERROR 407 The application did not send the final message to the Moneris ACK NOT SENT Host. The transaction is considered cancelled. - Press OK. - If a chip card was used in the transaction, remove the chip card.
  • Page 225 Magnetic Stripe Card reader continue. HOST CONNECTION The terminal has attempted to connect to the Moneris Host via FAILED a dial line and has failed. The terminal will display this message for 3 seconds then return to the previous prompt.
  • Page 226 There has been a terminal, host or communication problem FAILED, CONTACT during the Initialization. SERVICE CENTRE Press OK to return to the READY screen. Contact the Moneris Merchant Service Centre for assistance. INITIALIZATION The Merchant ID entered during the Initialization was not FAILED, MERCHANT correct.
  • Page 227 Troubleshooting Contact the Moneris Merchant Service Centre for assistance. INIT REQ'D The Moneris Host is requesting a re-initialization of the terminal. Re-initialize the terminal. INVALID CARD NO. The swiped card failed the MOD 10 check. If the READY screen appears, retry the transaction.
  • Page 228 Code Authentication error messages. File! MAC FAILURE The terminal was unable to initialize to the Moneris Host. PRESS OK Press OK. The terminal may automatically attempt another initialization or may simply return to the READY screen. Contact the Moneris Merchant Service Centre for assistance.
  • Page 229 NO MATCH ON The terminal was unable to initialize due to an invalid PINpad PINPAD, CONTACT SERVICE CENTRE Contact the Moneris Merchant Service Centre for assistance. NO SUPPORTED The applications available on the terminal do not match any of APPLICATIONS the applications on the chip card.
  • Page 230 Please have the original Purchase receipt available for reference. REINITIALIZATION First Initialization attempt failed REQUIRED The Moneris Host has sent a Re-initialization request to the terminal An item of the Host Setup for Ethernet communications has Moneris HiSpeed 6200 Operating Manual...
  • Page 231 If problem persists, contact the Moneris Merchant Service Centre for assistance. RETRY - SYSTEM The Moneris Host or the Third Party Host was unable to TIME OUT ### process the transaction. Retry the transaction. If the problem persists, contact the Moneris Merchant Service Centre for assistance.
  • Page 232 SYSTEM PROBLEM One or more of the messages sent between the terminal and the PLEASE RETRY Moneris Host are missing data or have incorrect data. Wait for a few minutes then try the transaction again. If the message reappears, contact the Moneris Merchant Service Centre for assistance.
  • Page 233 Batch that matches the one that was keyed in. Wait until the ENTER ORIGINAL AUTHORIZATION # entry screen reappears, and then check your criteria, and try again. OR Press Can/Ann to return to the READY screen. Debit Purchase Void: Moneris HiSpeed 6200 Operating Manual...
  • Page 234 This message is displayed if the preset Tip percentage is not in FROM 0 TO 30% the right range. PRESS OK Enter a valid value. ZERO POINTS No points were awarded for the Air Miles Rewards Moneris HiSpeed 6200 Operating Manual...

  • Page 235: Error Messages On The Pinpad

    A message will appear on the PINpad display if an error occurs. In the table below, find the error message that appears on the PINpad and try the solution. If the error message re-appears, contact the Moneris Merchant Service Centre for assistance.
  • Page 236 Code Authentication error messages. CFS xxx MAC xxx = CFS name Verification Failed! Code Authentication error messages. CHECK Contact the Moneris Merchant Service Centre for assistance. CONNECTION CHECK ECR Contact the Moneris Merchant Service Centre for assistance. CONNECTION CHIP NOT...
  • Page 237 The total of the purchase amount and the tip amount is greater than AMOUNT $99,999,999.99. EXCEEDED The ENTER TIP prompt re-appears after 3 seconds. - Ask the cardholder to enter a tip amount that does exceed the Moneris HiSpeed 6200 Operating Manual...
  • Page 238 Troubleshooting maximum total. Contact the Moneris Merchant Service Centre for assistance. APPLICATIONS LOADED NO SUPPORTED The applications available on the terminal do not match any of the APPLICATIONS applications on the chip card. REMOVE CARD - Remove the chip card from the chip card reader on the PINpad.

  • Page 239: Hardware Problems

    SYSTEM One or more of the messages sent between the PINpad, the terminal PROBLEM and the Moneris Host are missing data or have incorrect data. - Press CANCEL on the PINpad. - Wait a few moments. - Restart the transaction on the 6200 terminal.
  • Page 240 Check the contrast setting and increase or decrease it to work with the dark lighting at the terminal location. Ethernet Contact the Moneris Merchant Service Centre for assistance. communication problems are happening intermittently. Magnetic Stripe - Try swiping the card more quickly or more slowly or from the front Card reader won't of the reader towards the back.

  • Page 241: Error Messages: Contactless Reader

    "CANCELLED" is printed on the report, and the batch is NOT closed. Contact the Moneris Merchant Service Centre for assistance. TOTALS NOT If a Close Batch transaction is sent to the Ernex Host when there are...

  • Page 242: Contactless Reader Error Messages Table

    Troubleshooting If the error message or equipment problem reappears after you have tried the solution(s), contact the Moneris Merchant Service Centre for assistance. 11.8.1 Contactless Reader Error Messages Table TERMINAL CONTACTLESS DESCRIPTION & ACTION MESSAGE READER MESSAGE CARD CARD The contactless reader could not read all...

  • Page 243: Contactless Reader Equipment Problems Table

    The total value of Refunds performed EXCEEDED EXCEEDED today is greater than your daily refund limit. Contact Moneris for a temporary increase. Please have the original purchase receipt available for reference. TAP FAILED The contactless reader is unable to read PLEASE INSERT the card.

  • Page 244: Understanding Declined Messages

    If the problem persists, advise the debit cardholder to contact CANCELLED their branch. Request another form of payment. DECLINED The terminal has not been set up on the Moneris Host to process CARD NOT SETUP that card type. Call the Moneris Merchant Contact Centre for assistance.

  • Page 245: Error Messages During Code Authentication

    Troubleshooting Centre for a temporary increase. Contact your Moneris Solutions Sales representative if you wish to increase your limit permanently. DECLINED The cardholder has entered their PIN number incorrectly too EXCESS PIN TRIES many times in a row. Refer the cardholder to their branch, and request another form of payment.
  • Page 246 Do NOT touch the keys on the terminal or external PINpad. Do NOT power down the terminal. Contact the Moneris Merchant Service Centre for assistance. Can't Read This message will appear for 2 seconds. It may appear by itself or...
  • Page 247 Troubleshooting Do NOT power down the terminal. Contact the Moneris Merchant Service Centre for assistance. File xxx xxx = path/DFS file name Authentication This message will appear for 2 seconds. It may appear by itself or Failed! with one or more of these Code Authentication messages then the SSA menu appears.

Table of Contents