Moneris iWL220 Reference Manual
  1. Manuals
  2. Brands
  3. Moneris Manuals
  4. Payment Terminal
  5. iWL220
  6. Reference manual

Moneris iWL220 Reference Manual

Hide thumbs Also See for iWL220:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Reference Manual, Operating Manual
0
i W L 2 2
R I S
®
M O N E
Reference Guide
( 04/17 )

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the iWL220 and is the answer not in the manual?

Questions and answers

Related Manuals for Moneris iWL220

Summary of Contents for Moneris iWL220

  • Page 1 i W L 2 2 R I S ® M O N E Reference Guide ( 04/17 )

  • Page 2: Table Of Contents

    Charging the battery after first initialization/logon Additional options Printing the contactless logo on contactless transaction receipts Enabling Tip Entry, Cashback, or Invoice Number Record your Moneris merchant ID here: Changing printer options Changing the terminal language Enabling the admin password for manual entry protection...
  • Page 3 Using Your Terminal Transactions General guidelines Moneris iWL220 Short-Range Mobile Admin code shortcuts Terminal keys and hardware Purchase [100] Partially Approved Purchase Wireless communication and the base Refund [101] / VOID–Purchase [106] / VOID–Refund [107] Important screen icons Pre-Authorization [102]...

  • Page 4: Setting Up Your Terminal

    Equipment issues Merchant support In this section, we go over everything you need to know to set up your iWL220 terminal. You can also view our setup videos online at moneris.com/support. M O N E R I S ® I W L 2 2 0 : R E F E R E N C E G U I D E...

  • Page 5: Before You Get Started

    Carte de gestion 4519 0000 0000 0000  I f any of the above required elements are missing, please call Moneris Customer Care toll-free at 1-866-319-7450.  D epending on your requirements, begin setting up the iWL220 base as follows: •...

  • Page 6: Hardware Setup

    PHONE JACK switch/hub/internal wiring — whatever is applicable to the high-speed Internet service at your location. (If necessary, please refer to the Moneris IP Readiness ROUTER/SWITCH/HUB Connectthepowersupplycable Checklist available at moneris.com/checklist.) Locate the power cable (which may be in a white box), and...
  • Page 7 Installthepaperroll Chargingthebattery PRINTER LATCH Lift the printer latch up, and then pull it back to open the Remove the packaging and red tab (if any) from the underside of the terminal to (PULLED UP) lid and expose the paper well. expose the four gold-coloured contacts in the empty slot.

  • Page 8: Registering The Terminal To A Base

    You may register your new terminal to the communications base that was packaged Converting the base mode with it, or you may register the terminal to a different iWL220 base if that base is already functioning as a communications base.

  • Page 9: Communications Setup

    CONTACTMODE. From the REGISTER BASE menu, press the green Your terminal must be configured to communicate with the Moneris host. Wait while the terminal attempts to establish a connection to the base. Do one of the following based on your requirements: The BLUETOOTH PAIRING PLEASE WAIT message appears.

  • Page 10: Using Static Ip

    Using static IP Enter the DNS address information: Note: To enter a decimal point, press the 0 (zero) key and then press the key. Contact your Internet Service Provider (ISP) to gather the following information: base’s Scroll down to DNSSETUP, and press the green key.

  • Page 11: Using Dial Backup (Optional)

    Note: If you are attempting to register the terminal to a proceed to Initialization and logon on page 22. base that is already connected to more than one iWL220 terminal, ensure that the Base ID that you are using for the registration is the same ID that is displayed on the READY screen of the other terminal(s).
  • Page 12 Error message Solution Error message Solution HOSTCONNECTION The terminal cannot establish a connection to the Moneris 7. Do one of the following depending on what appears: FAILED host. • I f TCP HOST CONNECTION OK PRESS OK appears, press Iftheterminalisconfiguredfordial: the green key.

  • Page 13: Initialization And Logon

    1 888 358 8602 00304 1 888 332 8433 Wait while the terminal communicates with the Moneris host. Over the next few moments, the terminal will display SENDING, RECEIVING, and PROCESSING. •  I f SWIPE ADMIN CARD appears, swipeoneofthewhitePOSAdmincards (provided with your new terminal).

  • Page 14: Additional Options

    READY screen. Press the red key twice to return to the READY screen. Note: Shop for point-of-sale supplies and paper online at shop.moneris.com. Enabling Tip Entry, Cashback, or Invoice Number Changing the terminal language...

  • Page 15: Enabling The Admin Password For Manual Entry Protection

    When SWIPE ADMIN CARD appears, swipe your POS Admin card. •  g ift card transactions, refer to the Using Your Terminal for Gift: Moneris iWL220 guide. The ENABLE PSWD? prompt appears. •  l oyalty card transactions, refer to the Using Your Terminal for Loyalty: Moneris Select YES by pressing the key.

  • Page 16: Using Your Terminal

    Terminal In this section, we go over everything you need to know to use your iWL220 terminal, including how to perform transactions and end-of-day processes. M O N E R I S ® I W L 2 2 0 : R E F E R E N C E G U I D E...

  • Page 17: Moneris Iwl220 Short-Range Mobile

    Moneris iWL220 Terminal keys and hardware Functionkeys  Short-Range Mobile • Move through the items on the display. • Select the option displayed above the key: e.g. if YES displays above the key, press that key to select YES. If displays above the key, press that key to scroll up.

  • Page 18: Wireless Communication And The Base

    Wireless communication The iWL220 base The iWL220 base functions as a communications base and/or a charge base. and the base Important:Toconfirmthatabaseispowered,docktheterminalonthebase.Onthe terminal’sREADYscreen,thePowericon  shoulddisplayintheupperleftcorner. Communicationsbase The iWL220 terminal uses wireless communication to connect to the communications In addition to the power cable, the base must have an Ethernetand/oradialcable base to which it is registered.

  • Page 19: Battery Use

    Battery use Standby mode The terminal goes into Standby mode (the white backlight turns off) when it has not been used for a set time period. To exit Standby mode, press any key. Helpful hints Power on •  C heckthebatterychargelevel (see icons below) before taking the terminal to the customer.

  • Page 20: Card Types

    Cardholder verification Cardholder verification methods (CVM) The Moneris iWL220 supports the following card types and formats. These card types are not mutually exclusive. A single card can include a magnetic stripe, a chip, and Many transactions require cardholder verification. This means your customer must contactless functionality.

  • Page 21: Cardholder Verification Limit

    Card entry options Cardholder verification limit •  T his is the maximum dollar amount for performing a tappedcredit transaction without cardholder verification. Insert: Chip cards •  T o determine the cardholder verification limit for a card, print a Configuration Report (see instructions on page 65).

  • Page 22: Wave/Tap: Contactless Cards

    Wave/Tap: Contactless cards • InteracFlashCards: The maximum CTL is determined by the card and does not appear on any report. SWIPE/INSERT/TAP CARD displays on the terminal. Note: If an Interac Flash card is tapped for an amount that exceeds its CTL, the terminal will display TAP FAILED PLEASE INSERT OR SWIPE CARD (see message on page 72).

  • Page 23: Transactions

    Transactions Admin code shortcuts To bypass scrolling through menus to select a transaction, use the Admin codes to jump directly to a transaction. Admin codes can be found in this guide in square brackets All instructions in this guide begin at the READY screen. To access the READY screen from beside the transaction name (e.g., Logon[02] means the Admin code for logging on is 02).

  • Page 24: Partially Approved Purchase

    Partially Approved Purchase Pre-Authorization [102] A Partial Approval of a purchase transaction occurs when a cardholder pays for a purchase Authorization if the final Purchase amount is unknown (e.g., hotel or car rental). with a pre-paid credit card but the value on the pre-paid card is less than the purchase If PRE-AUTH is the default, keyinaPre-Authamount.

  • Page 25: Advice Using Sequence Number [103] / Force Post [103]

    Advice using Sequence Number [103] / Scroll to the Pre-Auth that you want to complete or cancel (e.g., “PA1234 $#.##”), and press the green key. Force Post [103] Press the key (COMPL), and follow the merchant prompts table on page 51. An Advice transaction completes or cancels a Pre-Auth.

  • Page 26: Prompts Without Tip Entry

    CR/DBCASH If they would like to pay by cash: Press the key. DATE[MMYY] key. UPDATEPOINTS Refer to the Using Your Terminal for Loyalty: Moneris iWL220 SWIPEADMINCARD Swipe your POS Admin card. TOLOYALTYCARD? guide. REGULAR If cardholder is present: Press the green...

  • Page 27: Merchant Prompts: Cheque Authorizations

    Merchantprompts:ChequeAuthorizations Merchantprompts:Advices/ForcePosts This table lists in order of appearance the prompts (and the actions to take for each) for This table lists in order of appearance the prompts (and the actions to take for each) that this transaction. you might see on the terminal during an Advice or Force Post. Note: Only some of the prompts listed below will appear for any one transaction.

  • Page 28: Customer Prompts

    ENTER Key in your Clerk ID, and press the green key. CLERKID USELOYALTYINFO Refer to the Using Your Terminal for Loyalty: Moneris iWL220 To accept the displayed ID, simply press the green key. FROMPRE-AUTH? guide. YES  NO ENTERINVOICENO Key in an alphanumeric identifier, and press the green key.

  • Page 29: Prompts With Tip Entry

    Prompts with tip entry Customer prompt Customer action(s) PURCHASE Presses the green key to confirm the displayed When tip entry is enabled on the terminal, the order of prompts is revised to display $#.##-OK? amount. customer prompts, including tip entry, in a more efficient way for the customer. Follow SELECTACCOUNT For chequing: Presses the key (CHEQUING).

  • Page 30: Customer Prompts: Purchase With Tip Entry Enabled

    CR/DBCASH If they would like to pay by cash: Press the key. SELECTTIP T o select the highlighted preset %: Presses the green UPDATEPOINTS Refer to the Using Your Terminal for Loyalty: Moneris iWL220 1-AA%=$0.00 key. TOLOYALTYCARD? guide. 2-AA%=$0.00 To select a different pre-set %: Scrolls to the desired % and YESNO 3-AA%=$0.00...

  • Page 31: Receipts

    Receipts Customer prompt Customer action(s) CASHBACK? To receive cashback: Presses the key (YES). YESNO For no cashback: Presses the key (NO). SELECTCASHBACK Presses the key to select a displayed amount. Signing credit card receipts $AA$BB $CC SELECTCASHBACK To select a displayed amount: Presses the key ($AA) or Merchantcopy $AA$BB OTHER...

  • Page 32: Contactless Transactions

     Receipt Receipts can be suppressed for tapped credit transactions that do not require cardholder verification. Refer to printer configuration in the Moneris iWL220 Operating Manual in WebHelp format located at moneris.com/support. Total paid with Receipts are always printed for Interac Flash transactions.

  • Page 33: Reports

    Prints transactions by Clerk ID for one, a group, or all clerks. Transactions are grouped by Prints a list of transaction type totals by card type for the current batch from the Moneris type and itemized under card type. Grand total amount(s) also appear for each Clerk ID.

  • Page 34: Pre-Auth List [62]

    Pre-Auth List [62] For totals by date, press the key (DATE); for totals by batch, press the (BATCH). Prints a list of Pre-Auths and identifies open Pre-Auths that need to be completed or • If DATE is selected: cancelled. When START DATE appears, keyinthestartdate(YYMMDD), and press the green Press the key, select REPORTS, then select PRE-AUTHLIST.

  • Page 35: Admin Functions

    (BATCH) to print the report by Batch. Press the green key to print the report for the current batch. Moneris Customer Care may ask you to re-initialize your terminal if changes have been PRINT TOTALS ONLY? appears. made to it or your merchant account.

  • Page 36: System Close

    Confirm that the totals on the Stored Transactions report (printed in step 1) match the table below, follow the instructions in the table. If the problem is still not resolved, call totals on the Batch Totals report (printed in step 2). If they do not match, call Moneris Moneris Customer Care toll-free at 1-866-319-7450.
  • Page 37 Dial backup was used for the transaction because of an EXCEEDED your daily Refund Limit. ERROR-DIALUSED Ethernet connection issue. Contact Moneris for a temporary increase in your daily PRESSOK Refund Limit. Please have the original Purchase receipt Press the green key to return to the READY screen.

  • Page 38: Equipment Issues

    If the screen is still blank, call Moneris Customer Care. 2. Respond to the prompts but, this time, do not enter a tip...

  • Page 39: Merchant Support

    At Moneris, help is always here for you 24/7. M O N E R I S ® I W L 2 2 0 : R E F E R E N C E G U I D E...
  • Page 40 ________________________________________________________________ •  d ownload additional copies of this guide and other resources ________________________________________________________________ •  c onsult the Moneris iWL220 WebHelp for detailed information on all of the options ________________________________________________________________ available on your terminal and how to enable them ________________________________________________________________ •...
  • Page 41 Moneris Solutions Corporation (“Moneris”). This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris...

Table of Contents