Moneris mobile 8200 Manuals

Manuals and User Guides for Moneris mobile 8200. We have 6 Moneris mobile 8200 manuals available for free PDF download: Operating Manual, User Manual, Quick Reference Manual

Moneris mobile 8200 Operating Manual (253 pages)

Software Version 6.10

Brand: Moneris | Category: Payment Terminal | Size: 1 MB

Table of Contents
3
Introduction

15
- What's New in V6.10
  15
- Getting Started
  15
- Learning about the Terminal
  15
- Caring for Your Moneris Hardware
  16
  - Caring for the Terminal
    16
  - Caring for the Battery
    16
  - Caring for the Base
    16
Features and Procedures

17
- Standard Features
  17
  - Backlight
    17
  - Card Number Masking
    17
    
    On Receipts
    18
    
    On Reports
    18
  - Communications Status
    18
    
    Wireless Signal Status
    18
    
    Ethernet Communications Status
    19
    
    Dial Communications Status
    19
  - The Menu Feature
    19
    
    The Main Menu
    20
    
    The Transactions Menu
    20
    
    The Reporting Functions Menu
    21
    
    The Admin Functions Menu
    22
    
    The Configuration Menu
    23
    
    The General Parameters Menu
    24
    
    The Base Configuration Menu
    26
    
    The Ethernet Setup Menu
    26
    
    The Printer Configuration Menu
    27
  - Admin Codes
    28
  - Stored Transactions
    33
  - Training Mode
    33
  - Wireless Communication on the Mobile 8200
    33
  - Stand-By Mode
    33
- Optional Features
  33
  - Balanced Prompt
    34
  - Cashback
    34
  - Cheque Authorization
    35
  - Using a Chip Card on the Mobile 8200
    35
    
    Identifying a Chip Card
    35
    
    Using a Chip Card
    36
  - Clerk Subtotalling
    36
  - Clerk Ids
    37
    
    Default Clerk ID
    37
    
    Clerk ID Groups
    37
  - Credit-Only Processing
    37
  - Dial Backup Communications for Ethernet
    37
  - Declined Beep
    37
  - Invoice Number Prompt
    37
  - Multi-Terminal Reporting
    38
  - Terminal Names
    38
  - Personalized Message on Receipts
    38
  - Pre-Authorization as the Default Transaction
    38
  - Private Label Cards
    38
  - Air Miles Rewards Transactions
    39
  - Air Miles Rewards Administration
    39
  - Corporate Cards
    39
  - Tip Entry by Cardholder
    40
  - Tip Line on Pre-Authorization Receipts
    40
  - Tip Reporting
    40
  - Tip Percentage Default
    40
- Standard Procedures
  41
The Moneris Mobile 8200 Hardware

63
- Setting up the Hardware
  63
- Selecting the Base Location
  64
  - Base Location Considerations
    64
    
    Ensure the Base Is Placed
    64
    
    Protect the Base from
    64
    
    Do Not Place the Base Near
    65
  - Sample Floor Plans
    65
    
    Center-Obstruction Floor Plan
    65
    
    Indoor/Outdoor Floor Plan
    65
    
    L-Shaped Floor Plan
    66
    
    Multi-Level Floor Plan
    66
  - Testing the Wireless Communications
    66
- Registering the Handheld to a Base
  67
  - Communications Base ID
    67
- The Handheld Terminal
  68
- The Integrated Printer
  68
  - To Load a New Paper Roll into the Terminal
    68
- The Display
  69
  - The READY Screen
    69
  - The TRAINING Screen
    69
  - The Credit-Only READY Screen
    69
  - The Pre-Auth READY Screen
    70
- The Terminal Keypad
  70
  - Alpha-Numeric Keys
    70
  - The Function Keys
    71
- The Magnetic Stripe Reader
  72
- The Chip Card Reader on the Terminal
  72
- The Battery
  73
  - Identifying Battery Types
    73
- The Communications Base
  74
- The Charge-Only Base
  75
- The LED on the Base
  76
  - LED States on the Communications Base
    77
- The Cables
  78
  - The Power Cable
    78
  - Installing the Power Cable
    78
  - Dial Communications Cable
    79
  - Ethernet Communications Cable
    79
Configuring Your Terminal

81
Chapter 5 Financial Transactions

113
- New Transaction Flows in V6.10
  113
- Credit Card Transactions
  113
- Chip Credit Card Transactions
  131
- Debit Card Transactions
  139
  - Debit Purchase
    139
  - Debit Purchase Void
    141
  - Debit Refund
    142
  - Debit Refund Void
    143
- Chip Debit Card Transactions
  145
  - Debit Purchase with Chip Card
    145
  - Debit Purchase Void with Chip Card
    146
  - Debit Refund with Chip Card
    147
  - Debit Refund Void with Chip Card
    148
- Cheque Authorization
  150
Chapter 6 The Ernex Programs

153
- The Ernex Gift Card Program
  153
  - Ernex Gift Card Transactions
    153
  - Ernex Reports
    153
- The Moneris Gift Card Program
  154
- Gift Card Transactions
  154
  - Activate a Gift Card
    154
  - Deactivate a Gift Card
    155
  - Ernex Gift Card Purchase
    156
  - Ernex Gift Card Refund
    156
- The Ernex Loyalty Program
  157
  - Ernex Loyalty Card Transactions
    157
  - Ernex Combo Card Transactions
    158
  - Ernex Reports
    158
- Ernex Loyalty Transactions
  158
- Ernex Procedures
  162
- The Menu Feature in Ernex
  167
  - The ERNEX Menu
    167
  - The Ernex SETUP Menu
    168
  - The Ernex VOUCHER HEADER Menu
    169
  - The Ernex REPORT FUNCTIONS Menu
    171
- Ernex Admin Transactions
  171
  - Ernex Card Inquiry
    171
  - Voiding an Ernex Transaction
    172
  - Ernex Close Batch
    173
  - Ernex Initialization
    174
    
    First Initialization
    174
    
    Reinitialization
    174
- Ernex Reports
  175
The Air Miles Rewards Program

183
Chapter 8 Admin Transactions

209
- Log on
  209
- Log off
  209
- Private Label Instant Credit Card Application
  209
- Training Mode
  211
  - Transactions Available in Training Mode
    211
  - Admin Functions
    212
  - C Configuration
    212
  - Loyalty Card Transactions
    213
  - Ernex Reports
    213
  - Entering Training Mode
    213
  - Exiting Training Mode
    214
- Reports
  215
  - Clerk Subtotalling Reports
    215
    
    Clerk Subtotals Report for All Clerks
    215
    
    Clerk Subtotals Report for One Clerk
    215
Chapter 9 Reports

215
- Clerk Subtotals Report for a Group of Clerks
  216
- Printing the Configuration Parameters List
  216
- EMV Parameters List
  217
- Current Batch Totals Report
  218
- Deposit Totals Inquiry
  218
- Tip Totals Report
  219
- Printing a Help List
  220
- Merchant Subtotals Report
  220
- Printing the Pre-Authorization List
  220
- Delete a Pre-Authorization Using Transaction Inquiry
  222
- Private Label Transactions on Reports
  223
- Printing a Stored Transactions Report
  223
- Transaction Inquiry Report
  224
  - Printing a Transaction Inquiry Report
    225
  - Transaction Inquiry - Reprinting the Merchant Receipt Copy
    226
Chapter 10 End-Of-Day Procedure

227
- Close Batch
  227
- Multi-Terminal Reports
  228
Chapter 11 Troubleshooting

231
- Additional Documentation
  231
- Telephone Assistance
  231
- Troubleshooting
  231
- Error Messages on the 8200 Terminal
  232
- Hardware Problems
  247

Moneris mobile 8200 Operating Manual (249 pages)

Brand: Moneris | Category: Payment Terminal | Size: 1 MB

Table of Contents
3
1 Introduction

11
- What's New in V7.53
  11
- Getting Started
  11
- Learning about the Terminal
  11
- Caring for Your Moneris Hardware
  11
  - Caring for the Terminal
    12
  - Caring for the Battery
    12
  - Caring for the Base
    12
2 Features and Procedures

13
- Standard Features
  13
  - Backlight
    13
  - Card Number Masking
    13
  - Communications Status
    14
  - The Menu Feature
    15
  - Admin Codes
    23
  - Stored Transactions
    27
  - Training Mode
    28
  - Wireless Communication on the Mobile 8200
    28
  - Stand-By Mode
    28
- Optional Features
  28
  - Balanced Prompt
    29
  - Cashback
    29
  - Cheque Authorization
    29
  - Using a Chip Card on the Mobile 8200
    29
  - Clerk Subtotalling
    31
  - Clerk Ids
    31
  - Corporate Cards
    32
  - Credit-Only Processing
    32
  - Dial Backup Communications for Ethernet
    32
  - Declined Beep
    32
  - Invoice Number Prompt
    32
  - Loyalty/Gift Programs
    32
  - MOTO Transactions
    33
  - Multi-Terminal Reporting
    33
  - Personalized Message on Receipts
    34
  - Pre-Authorization as the Default Transaction
    34
  - Private Label Cards
    34
  - The Air Miles Rewards Program
    34
  - Signatureless Transactions: Credit Cards
    35
  - Terminal Names
    36
  - Tip Entry by Cardholder
    36
  - Tip Line on Pre-Authorization Receipts
    37
  - Tip Percentage
    37
  - Tip Reporting
    37
- Standard Procedures
  37
  - Powering up the Mobile 8200
    38
  - Powering down the Mobile 8200
    38
  - Attaching the Battery
    38
  - Removing the Battery
    39
  - Charging the Battery
    39
  - Battery Charging Status
    40
  - Battery Charge Level
    40
  - Battery Management Tips
    41
  - Bilingual Displays and Receipts
    41
  - Changing the Display Language
    42
  - Taking a Manual Imprint of a Card
    42
  - Cancelling a Transaction
    43
  - Cancelling a Report
    43
  - Reprinting a Receipt or Report
    43
  - The Reprint Function
    44
  - Disputed Debit Transactions
    45
  - PAN Fraud Check
    45
  - Code 10 Authorization
    45
  - Terminal Security
    45
  - POS Admin Card
    46
  - Entering Alphabetic Characters and Punctuation
    47
  - Entering the Clerk ID
    48
  - Entering the Invoice Number
    48
  - Entering Original Amount and Tip
    48
  - Deleting a Pre-Auth from the Pre-Authorization Advice List
    49
  - Entering the Promo Code
    49
  - Finding the Original Sequence Number
    49
  - Transaction with MOTO Enabled
    49
  - Enter Reporting Data for Transaction with Purchasing Card
    50
  - Cardholder Prompts
    50
3 The Moneris Mobile 8200 Hardware

57
- Setting up the Hardware
  57
- Selecting the Base Location
  58
  - Base Location Considerations
    58
  - Ensure a Base Is Placed
    58
  - Protect a Base from
    58
  - Do Not Place a Base Near
    59
  - Sample Floor Plans
    59
  - Center-Obstruction Floor Plan
    59
  - Indoor/Outdoor Floor Plan
    59
  - L-Shaped Floor Plan
    60
  - Multi-Level Floor Plan
    60
  - Testing the Wireless Communications
    60
- Registering the Handheld to a Base
  60
  - Communications Base ID
    61
- The Handheld Terminal
  62
- The Integrated Printer
  62
- The Display
  63
  - The READY Screen
    63
  - The TRAINING Screen
    63
  - The Credit-Only READY Screen
    63
  - The Pre-Auth READY Screen
    64
- The Terminal Keypad
  64
- The Magnetic Stripe Reader
  65
- The Chip Card Reader on the Terminal
  66
- The Battery
  67
  - Identifying Battery Types
    67
- The Communications Base
  68
- The Charge-Only Base
  69
- The Led on the Base
  70
  - LED States on the Communications Base
    71
- The Cables
  72
  - The Power Cable
    72
  - Installing the Power Cable
    72
  - Dial Communications Cable
    73
  - Ethernet Communications Cable
    73
4 Configuring Your Terminal

75
- Configuring Communications
  75
- Configuring the Receipt Format
  85
- Disabling the Backlight
  91
- Configuring Corporate (Purchasing) Cards
  91
- Configuring Private Label
  92
- Configuring General Parameters
  92
- Configuring Tip Entry - Debit/Credit
  97
  - Tip Prompt Formats
    98
- Configuring Clerk Subtotals
  99
  - Allow Clerks to Zero Totals
    99
  - Identify Clerk ID Entry Method
    99
  - Adding Clerk Ids (Including the Default Clerk ID)
    100
  - Removing Clerk Ids
    101
  - Enabling Clerk Subtotalling
    101
  - Enabling the Clerk ID Prompt
    102
  - Enabling the Default Clerk ID
    102
  - Identifying the Clerk ID Location
    103
- Configuring Multi-Terminal Reporting
  103
  - Enabling Multi-Terminal Reporting
    103
  - Disabling Multi-Terminal Reporting
    103
  - Changing the Terminal Name
    104
  - Deleting the Terminal Name
    104
- Configuring Cheque Authorization
  105
- Initialization
  105
  - First Initialization
    105
  - Re-Initialization
    106
- Restore Factory Defaults
  106
- Remote Code Download
  106
5 Financial Transactions

107
- Payment Types
  107
  - Credit Transactions
    107
  - Debit Transactions
    108
- Card Functionality
  108
  - Card Entry at the POS
    108
  - Flows in V 6. XX and above
    109
- Transaction Guidelines
  109
- Credit and Debit Transactions
  109
  - Purchase
    109
  - Purchase-Void
    111
  - Refund
    113
  - Refund-Void
    115
  - Pre-Authorizations and Completions (Advices)
    117
  - Manually Processing Transactions
    124
  - Manually Processing Transactions under Floor Limit
    124
  - Manually Processing Transactions over Floor Limit
    125
  - Private Label Transactions
    125
- Cheque Authorization Transactions
  127
- Receipt Processing
  129
6 Loyalty and Gift Card Programs

131
- Loyalty/Gift Programs
  131
Moneris Mobile 8200 Operating Manual

131
- The Moneris Gift Card Program
  131
- Configuring Tip Entry for Gift
  132
- Configuring the Tip Percentage for Gift
  132
  - Gift Tip Prompt Formats
    133
- Gift Card Transactions
  133
  - Activate a Gift Card
    133
  - Deactivate a Gift Card
    134
  - Gift Card Purchase
    135
  - Gift Card Refund
    136
- The Moneris Loyalty Program
  137
  - Loyalty Card Transactions
    137
  - Combo Card Transactions
    137
  - Loyalty Reports
    137
- Loyalty Transactions
  138
- Loyalty/Gift Procedures
  143
- The Loyalty/Gift (Ernex) Menu
  154
  - The ERNEX Menu
    154
  - The Loyalty/Gift SETUP Menu
    155
  - The Loyalty/Gift VOUCHER HEADER Menu
    157
  - The Loyalty/Gift REPORT FUNCTIONS Menu
    158
- Loyalty/Gift Admin Transactions
  159
  - Loyalty/Gift Card Inquiry
    159
  - Voiding a Loyalty/Gift Transaction
    160
  - Loyalty/Gift Close Batch
    161
  - Loyalty/Gift Initialization
    161
- Loyalty/Gift Reports
  163
7 The Air Miles Rewards Program

171
8 Admin Transactions

197
- Log on
  197
- Log off
  197
- Private Label Instant Credit Card Application
  197
- Training Mode
  199
  - Transactions Available in Training Mode
    199
  - Loyalty/Gift Reports
    201
  - Entering Training Mode
    201
  - Exiting Training Mode
    202
9 Reports

203
- Clerk Subtotalling Reports
  203
- Printing the Configuration Parameters Report
  205
- Emv Parameters List
  205
- Mastercard Transaction Data
  206
- Current Batch Totals Report
  206
- Deposit Totals Inquiry
  206
- Tip Totals Report
  207
- Tip Total Report
  207
- Printing a Help List
  208
- Merchant Subtotals Report
  209
- Printing the Pre-Authorization List
  209
- Delete a Pre-Authorization Using Transaction Inquiry
  210
- Private Label Transactions on Reports
  212
- Printing a Stored Transactions Report
  212
- Transaction Inquiry Report
  213
  - Printing a Transaction Inquiry Report
    214
  - Transaction Inquiry - Reprinting the Merchant Receipt Copy
    215
10 End-Of-Day Procedure

217
- Close Batch
  217
  - Moneris Mobile 8200 Operating Manual
    217
- Multi-Terminal Reports
  218
11 Troubleshooting

223
- Additional Documentation
  223
- Telephone Assistance
  223
- Merchant Direct
  223
- Troubleshooting
  224
- Error Messages on the 8200 Terminal
  224
- Hardware Problems
  243
- Understanding Declined Messages
  246
- Error Messages During Code Authentication
  247

Moneris mobile 8200 Quick Reference Manual (9 pages)

Brand: Moneris | Category: Payment Terminal | Size: 0 MB

Battery Use
2
Wireless Communication
2
Moneris Mobile 8200 Components
2
Battery Charging
2
Battery Charge Level
2
Battery Life
3
Power off
3
Stand-By Mode
3
Power on
3
Base Status Light
3
Performing Financial Transactions
3
Transaction Guidelines
3
Functional Card Types
3
Card Entry at POS
3
Admin Code Shortcuts
4
Customer Prompts
4
Language Selection
4
Application Selection
4
Cashback Selection
4
Tip Entry
4
Account Selection
4
PIN Entry
4
Returning the Terminal
4
Purchase
5
Pre-Authorization
5
VOID-Purchase
5
Refund
5
VOID-Refund
5
Merchant and Cardholder Receipts
5
Signatureless Transactions
5
Reprint Last Customer Receipt or Last Report
6
Reprint Merchant Receipt
6
Maximum Signatureless Dollar Values (SDV)
6
Advice
6
Force Post
6
Advice List
6
Cheque Authorization
6
Reporting Transactions
6
Card Number Masking on Reports
6
Administrative Transactions
7
End-Of-Day Process
7
Pre-Auth List
7
Tip Totals Report
7
Current Batch Totals Report
7
Merchant Subtotals Report
7
Close Batch
7
Register the Terminal to a Base
7
Troubleshooting
8
Print Stored Transactions
8
Re-Initialization
8
Logon
8
Logoff
8
Equipment Problems
8

Moneris mobile 8200 User Manual (28 pages)

Brand: Moneris | Category: Touch terminals | Size: 1 MB

Moneris mobile 8200 Quick Reference Manual (4 pages)

Brand: Moneris | Category: Payment Terminal | Size: 0 MB

Moneris mobile 8200 Quick Reference Manual (4 pages)

For Debit and Credit Card Procedures

Brand: Moneris | Category: Payment Terminal | Size: 0 MB

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Moneris mobile 8200 Manuals

Moneris mobile 8200 Operating Manual (253 pages)

Table of Contents

Introduction

Features and Procedures

The Moneris Mobile 8200 Hardware

Configuring Your Terminal

Chapter 5 Financial Transactions

Chapter 6 The Ernex Programs

The Air Miles Rewards Program

Chapter 8 Admin Transactions

Chapter 9 Reports

Chapter 10 End-Of-Day Procedure

Chapter 11 Troubleshooting

Moneris mobile 8200 Operating Manual (249 pages)

Table of Contents

1 Introduction

2 Features and Procedures

3 The Moneris Mobile 8200 Hardware

4 Configuring Your Terminal

5 Financial Transactions

6 Loyalty and Gift Card Programs

Moneris Mobile 8200 Operating Manual

7 The Air Miles Rewards Program

8 Admin Transactions

9 Reports

10 End-Of-Day Procedure

11 Troubleshooting

Moneris mobile 8200 Quick Reference Manual (9 pages)

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