Moneris HiSpeed 6200 User Manual
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Moneris HiSpeed 6200 User Manual

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Summary of Contents for Moneris HiSpeed 6200

  • Page 1 Using your Terminal Moneris HiSpeed 6200 ®...
  • Page 2 Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Table Of Contents

    Contents Moneris HiSpeed 6200 ......Optional devices ....... .

  • Page 4: Moneris Hispeed 6200

    Moneris HiSpeed 6200 Use this handheld, all-in-one terminal and PINpad to process transactions at the point of sale (POS). When prompted, you (and sometimes your customer) will key in information on the terminal. If your customer is required to key in information, you will pass the...
  • Page 5 Terminal keys F1, F2, F3 • Move through the items on the display. • Select the option displayed above the key: e.g. if YES displays above F1, press to select YES. displays above F3, press to scroll up. • To select an item, scroll through the list until the item is highlighted (e.g.

  • Page 6: Optional Devices

    Optional devices Moneris 7800 PINpad If an optional Moneris 7800 external PINpad is connected to the 6200 terminal and your merchant account is configured for it, you must pass this PINpad to your customer when the “CONTINUE ON PINPAD” prompt appears on the 6200. Keep the 6200 in front of you to complete the transaction.
  • Page 7 VIVOPay 5000 Contactless Reader If an optional VIVOPay 5000 contactless reader is connected to the 6200 terminal and your merchant account is configured for it, contactless cards can be tapped on the reader for Purchases and Refunds. However, the amount of the transaction must be equal to or less than the maximum Contactless Dollar Value (CDV) (see Transaction $ Limits on the Config Report on page 15).

  • Page 8: Card Entry Options

    Card entry options Insert: Chip cards 1. “SWIPE OR INSERT CARD” displays on the terminal or PINpad. 2. Either you or the customer inserts the card into that device’s chip reader. Note: Unless the device prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.
  • Page 9 Wave/Tap: Contactless cards Note: The transaction amount must be equal to or less than the maximum Contactless Dollar Value (CDV). 1. “$##.## TAP CARD” displays on the contactless reader. 2. The customer taps their card on that device. Maximum Contactless Dollar Value (CDV) To determine the maximum CDV for a card, print a Configuration report (see page 18).The DOMESTIC TXN LIMIT can be found near the end of the report in the...

  • Page 10: Transactions

    Transactions Performing transactions All instructions in this guide begin at the READY screen. To access the READY screen from any other screen, press the Can/Ann key repeatedly until the READY screen appears. Guidelines for financial transactions 1. Determine the transaction to be processed (e.g. Purchase or Refund).

  • Page 11: Financial Transactions

    Financial transactions Purchase [100] Credit or debit purchase of goods or services. 1. If PURCHASE is the default key in a Purchase amount, and press OK. (If PURCHASE is not the default, press Admin, select TRANSACTIONS, then select PURCHASE.) 2. Follow the prompts, but note: •...
  • Page 12 Refund [101] VOID–Purchase [106] VOID–Refund [107] A Refund credits a customer’s account. A Void cancels the original Purchase or Refund. Note: Credit card Voids must be processed in the same batch as the original transaction. 1. Press Admin, select TRANSACTIONS, and then select VOID-PURCHASE the transaction (REFUND...
  • Page 13 press (see Pre-Auth Receipt on page 14). • If “ENTER ORIGINAL AMOUNT” appears, key in the printed Pre-Auth amount found on the receipt, and press OK.When “ENTER TIP AMOUNT” appears, in the amount written on the Tip line, and press (see Pre-Auth Receipt on page 14).
  • Page 14 Customer prompts This table lists the prompts your customers might see during a POS transaction, along with the actions to take for each one. Customer prompt Customer action SELECT LANGUAGE Presses (ENGLISH) or presses ALPHA (FRANCAIS). SELECT Presses (YES) to select <Application name>...
  • Page 15 REMOVE CARD Removes their chip card from the reader. Note: Customer should not remove the chip card until “REMOVE CARD” appears on the terminal or PINpad. Tip Entry on 6200 terminal TIP? To select the preset %: Presses F1. AA% OTHER To enter a different amount, including no Tip: presses ENTER TIP...

  • Page 16: Receipts

    Receipts Signing credit card receipts Merchant copy Always retain this copy for your records, but note that if a Cardholder Signature line is printed, you must obtain the customer’s signature. • If VERIFIED BY PIN is printed, do not obtain a signature.
  • Page 17 • If “ENTER CLERK ID” appears, key in your Clerk and press OK. 2. Identify the transaction (follow the prompts). • When “PRINT OR DISPLAY?” appears, press (DISPLAY), scroll to the transaction, and press OK. Then press (REPRINT). The receipt prints. Signatureless transactions A customer signature is not required for swiped or tapped Purchase transactions if the total is at...

  • Page 18: Reporting

    Reporting Masking on reports Card numbers print unmasked (in full) on reports only if you swipe your POS Admin card at the “SWIPE ADMIN CARD” prompt. Or simply press at this prompt to print masked numbers on reports. Clerk Subtotals Report [82] Prints transactions by Clerk ID for one, a group, or all clerks.
  • Page 19 READY screen. Merchant Subtotals Report [95] Prints a list of transaction type totals by card type for the current batch from the Moneris Host. Grand totals by transaction type are also included. 1. Press Admin, select REPORTS, and select MERCH SUBTOTAL.
  • Page 20 1. Press Admin, select REPORTS, then select TOTALS. • If “SWIPE ADMIN CARD” appears, swipe your POS Admin card. • If “ENTER CLERK ID” appears, key in a Clerk ID print the Tip total for a specific clerk; otherwise, press to print Tip totals for all clerks.

  • Page 21: Administrative Transactions

    The “PLEASE LOGON” prompt appears within 60 seconds. Re-Initialization [01] The Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to it or your merchant account. 1. Press Admin, select CONFIGURATION, then select INITIALIZATION.

  • Page 22: End-Of-Day Process

    End-of-day process Merchant Close If your merchant account is set up for Merchant Close settlement, you must process a Close Batch transaction in order to have the funds from your POS transactions deposited into your business account. Here’s how: Step 1: Print a Stored Transactions list [60] 1.
  • Page 23 System Close If your account is set up for system close settlement, Moneris automatically settles your transactions for you at the end of each day. You must still verify transaction totals on a daily basis. Step 1: Print a Stored Transactions List [60] See page 20.

  • Page 24: Troubleshooting

    Troubleshooting If an error message appears, first press Can/Ann to clear the message, and then retry the transaction. If the error message reappears, follow the instructions below. If the problem is still not resolved, call us toll free at 1-866-319-7450. Error message Solution AMOUNT EXCEEDED...
  • Page 25 CHECK READER The contactless reader is not connected to the terminal. Confirm the contactless reader’s Y-cable connector is inserted securely into the terminal’s base port. DECLINED BY CARD The chip card has declined the transaction. 1. Retrieve the 6200 or the 7800 and remove the chip card.
  • Page 26 The total value of Refunds performed REFUND LIMIT EXCEEDED today is greater than your daily Refund Limit. Contact Moneris for a temporary increase in your daily Refund Limit. Please have the original Purchase receipt available for reference. REMOVE AND INSERT...
  • Page 27 Solution DISPLAY SCREEN IS 1. Check the connections on all cables BLANK to ensure everything is plugged in. 2. If still blank, call the Moneris Merchant Service Centre. TCP CONNECTION 1. Check all the cables to ensure FAILED everything is plugged in correctly.
  • Page 28 Moneris Solutions. For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of...

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