Moneris iWL220 Wireless Payment Terminal Manuals

Manuals and User Guides for Moneris iWL220 Wireless Payment Terminal. We have 8 Moneris iWL220 Wireless Payment Terminal manuals available for free PDF download: Operating Manual, Reference Manual, Manual, Setting Up

Moneris iWL220 Operating Manual (245 pages)

Short-Range Mobile

Brand: Moneris | Category: Touch terminals | Size: 3 MB

Table of Contents
3
1 Introduction

11
- Getting Started
  11
- Learning about the Terminal
  11
- Caring for Your Moneris Hardware
  11
  - Caring for the Terminal
    12
  - Caring for the Base
    12
2 Features and Procedures

13
- Standard Features
  13
  - Backlight
    13
  - Card Number Masking
    13
  - Communications Status
    14
  - The Menu Feature
    16
  - Admin Codes
    24
  - Stored Transactions
    28
  - Training Mode
    28
  - Wireless Communication on the Iwl220
    28
  - Stand-By Mode
    28
- Optional Features
  29
  - Balanced Prompt
    30
  - Cashback
    30
  - Cheque Authorization
    30
  - Using a Chip Card on the Iwl220
    30
  - Contactless Reader (Internal)
    32
  - Clerk Subtotalling
    33
  - Clerk Ids
    33
  - Corporate Cards
    33
  - Credit-Only Processing
    34
  - Dial Backup Communications for Ethernet
    34
  - Declined Beep
    34
  - Invoice Number Prompt
    34
  - Loyalty/Gift Programs
    35
  - MOTO Transactions
    35
  - Multi-Terminal Reporting
    36
  - Personalized Message on Receipts
    36
  - Pre-Authorization as the Default Transaction
    36
  - Private Label Cards
    36
  - The Air Miles Rewards Program
    37
  - Signatureless Transactions: Credit Cards
    38
  - Terminal Names
    39
  - Tip Entry by Cardholder
    39
  - Tip Line on Pre-Authorization Receipts
    39
  - Tip Percentage
    39
  - Tip Reporting
    39
- Standard Procedures
  40
  - Powering on the Iwl220
    40
  - Powering off the Iwl220
    41
  - Charging the Battery
    41
  - Battery Charging Status
    42
  - Battery Charge Level
    42
  - Battery Management Tips
    42
  - Bilingual Displays and Receipts
    43
  - Changing the Display Language
    43
  - Taking a Manual Imprint of a Card
    44
  - Cancelling a Transaction
    44
  - Cancelling a Report
    45
  - Reprinting a Receipt or Report
    45
  - The Reprint Function
    45
  - Disputed Debit Transactions
    46
  - PAN Fraud Check
    46
  - Code 10 Authorization
    46
  - Terminal Security
    47
  - POS Admin Card
    47
  - Entering Alphabetic Characters and Punctuation
    49
  - Entering the Clerk ID
    49
  - Entering the Invoice Number
    50
  - Entering Original Amount and Tip
    50
  - Deleting a Pre-Auth from the Pre-Authorization Advice List
    50
  - Entering the Promo Code
    51
  - Finding the Original Sequence Number
    51
  - Transaction with MOTO Enabled
    51
  - Enter Reporting Data for Transaction with Purchasing Card
    51
  - Cardholder Prompts
    52
3 The Moneris Iwl220 Short-Range Mobile Hardware

59
- Setting up the Hardware
  60
- Selecting the Base Location
  61
  - Base Location Considerations
    61
  - Ensure a Base Is Placed
    61
  - Protect a Base from
    61
  - Do Not Place a Base Near
    62
  - Sample Floorplans
    62
  - Centre-Obstruction Floor Plan
    62
  - Indoor/Outdoor Floor Plan
    62
  - L-Shaped Floor Plan
    63
  - Multi-Level Floor Plan
    63
  - Testing the Wireless Communications
    63
- Registering the Handheld to a Base
  64
  - Communications Base ID
    64
- The Terminal
  65
- The Integrated Printer
  65
- The Display
  67
  - The READY Screen
    67
  - The TRAINING Screen
    67
  - The Credit-Only READY Screen
    67
  - The Pre-Auth READY Screen
    68
- The Terminal Keypad
  69
- The Magnetic Stripe Reader
  70
- The Chip Card Reader on the Terminal
  70
- The Communications Base
  71
- The Ports on the Base
  71
- The Cables
  72
  - The Power Cable
    72
  - Installing the Power Cable
    72
  - Dial Cable
    73
  - Ethernet Cable
    73
4 Configuring Your Terminal

75
- Configuring Communications
  75
- Configuring the Receipt Format
  87
- Disabling the Backlight
  93
- Configuring Corporate (Purchasing) Cards
  94
- Configuring Private Label
  95
- Configuring General Parameters
  95
- Configuring Tip Entry - Debit/Credit
  100
  - Tip Prompt Formats
    101
- Configuring Clerk Subtotals
  102
  - Allow Clerks to Zero Totals
    102
  - Identify Clerk ID Entry Method
    103
  - Adding Clerk Ids (Including the Default Clerk ID)
    103
  - Removing Clerk Ids
    104
  - Enabling Clerk Subtotalling
    105
  - Enabling the Clerk ID Prompt
    105
  - Enabling the Default Clerk ID
    106
  - Identifying the Clerk ID Location
    106
- Configuring Multi-Terminal Reporting
  107
  - Enabling Multi-Terminal Reporting
    107
  - Disabling Multi-Terminal Reporting
    107
  - Changing the Terminal Name
    107
  - Deleting the Terminal Name
    108
- Configuring Cheque Authorization
  108
- Initialization
  109
  - First Initialization
    109
  - Re-Initialization
    109
- Restore Factory Defaults
  110
- Remote Code Download
  110
5 Financial Transactions

111
- Payment Types
  111
  - Credit Transactions
    111
  - Debit Transactions
    112
- Card Programs
  112
  - Card Entry at the POS
    112
- Transaction Flows
  113
- Transaction Guidelines
  113
- Credit and Debit Transactions
  114
  - Purchase
    114
  - Purchase-Void
    115
  - Refund
    117
  - Refund-Void
    118
  - Pre-Authorizations
    120
  - Pre-Auth Completion (Advice)
    120
  - Pre-Authorizations and Completions (Advices)
    120
  - Manually Processing Transactions
    126
  - Manually Processing Transactions under Floor Limit
    126
  - Manually Processing Transactions over Floor Limit
    127
  - Private Label Transactions
    127
- Cheque Authorization Transactions
  129
- Receipt Processing
  131
6 The Moneris Loyalty and Gift Programs

133
7 The Air Miles Rewards Program

173
8 Admin Transactions

199
- Log on
  199
- Log off
  199
- Private Label Instant Credit Card Application
  200
- Training Mode
  202
  - Transactions Available in Training Mode
    202
  - Loyalty/Gift Reports
    204
  - Entering Training Mode
    205
  - Exiting Training Mode
    205
9 Reports

207
- Clerk Subtotalling Reports
  207
- Printing the Configuration Parameters Report
  209
- EMV Parameters List
  210
- Mastercard Transaction Data
  210
- Current Batch Totals Report
  210
- Deposit Totals Inquiry
  211
- Tip Totals Report
  211
- Printing a Help List
  212
- Merchant Subtotals Report
  213
- Printing the Pre-Authorization List
  213
- Delete a Pre-Authorization Using Transaction Inquiry
  214
- Private Label Transactions on Reports
  215
- Printing a Stored Transactions Report
  216
- Transaction Inquiry Report
  217
  - Printing a Transaction Inquiry Report
    218
  - Transaction Inquiry - Reprinting the Merchant Receipt Copy
    219
10 End-Of-Day Procedure

221
- Close Batch
  221
- Multi-Terminal Reports
  222
11 Troubleshooting

225
- Additional Documentation
  225
- Telephone Assistance
  225
- Merchant Direct
  225
- Troubleshooting
  226
  - Hardware Problems
    242
  - Understanding DECLINED Messages
    244

Moneris iWL220 Reference Manual (65 pages)

Brand: Moneris | Category: Touch terminals | Size: 1 MB

Table of Contents
3
Setting up Your Terminal

7
Using Your Terminal

25
- Moneris Iwl220
  
  26
  - Terminal Keys and Hardware
    27
- Wireless Communication and the Base
  
  28
  - Important Screen Icons
    28
  - The Iwl220 Base
    28
    
    Communications Base
    28
    
    Charge-Only Base
    28
- Battery Use
  
  29
  - Helpful Hints
    29
  - Important Screen Icons
    29
  - Stand-By Mode
    30
  - Power on
    30
  - Power off
    30
- Card Types
  
  31
  - Magnetic Stripe Card
    31
  - Chip Card
    31
  - Contactless Card
    31
- Cardholder Verification
  
  32
  - Cardholder Verification Methods (CVM)
    32
  - Cardholder Verification Limit
    32
- Card Entry Options
  
  33
  - Insert: Chip Cards
    33
  - Wave/Tap: Contactless Cards
    33
    
    Contactless Transaction Limit (CTL)
    34
  - Swipe: Magnetic Stripe Cards
    34
  - Manual Card Entry
    34
- Transactions
  
  35
- Receipts
  
  48
  - Signing Credit Card Receipts
    48
  - Reprinting Receipts
    48
  - Card Masking
    48
  - Contactless Transactions
    49
  - Receipts
    49
    
    Pre-Auth Receipt
    49
    
    Original Receipt
    49
    
    Partial Approval Receipt
    50
- Reports
  
  51
  - Masking on Reports
    51
  - Reprint Merchant Receipt [66]
    51
  - Clerk Subtotals Report [82]
    51
  - Current Batch Totals Report [99]
    52
  - Merchant Sub-Totals Report [95]
    52
  - Pre-Auth List [62]
    52
  - Balance Inquiry Report [94]
    53
  - Configuration Report [16]
    53
  - Tip Totals Report [96]
    53
- Admin Functions
  
  54
  - Logon [02]
    54
  - Logoff [03]
    54
  - Re-Initialization [01]
    54
- End-Of-Day Process
  
  55
  - Merchant Close
    55
  - System Close
    56
- Troubleshooting
  
  57
  - Error Messages
    57
  - Equipment Issues
    61
Merchant Support

63

Moneris iWL220 Reference Manual (59 pages)

Loyalty Programs

Brand: Moneris | Category: Payment Terminal | Size: 1 MB

Moneris iWL220 Reference Manual (41 pages)

Brand: Moneris | Category: Payment Terminal | Size: 3 MB

Table of Contents
2
Setting up Your Terminal
4
Before You Get Started
5
Hardware Setup
6
Registering the Terminal to a Base
8
- Converting the Base Mode
  8
- Establishing a Connection to the Base
  8
Communications Setup
9
- Using Dynamic IP
  9
- Using Static IP
  10
- Using Dial Backup (Optional)
  11
- Communications Troubleshooting
  11
Initialization and Logon
13
- Charging the Battery after First Initialization/Logon
  13
Additional Options
14
Enabling Tip Entry (Gift Cards)
15
Using Your Terminal

16
Moneris Iwl220 Short-Range Mobile

17
- Terminal Keys and Hardware
  17
Wireless Communication and the Base

18
- Important Screen Icons
  18
- The Iwl220 Base
  18
  - Communications Base
    18
  - Charge-Only Base
    18
Battery Use

19
- Helpful Hints
  19
- Important Screen Icons
  19
- Standby Mode
  19
- Power on
  19
- Power off
  19
Card Types

20
Cardholder Verification

20
- Cardholder Verification Methods (CVM)
  20
- Cardholder Verification Limit
  21
Card Entry Options

21
- Insert: Chip Cards
  21
- Swipe: Magnetic Stripe Cards
  21
- Wave/Tap: Contactless Cards
  22
  - Contactless Transaction Limit (CTL)
    22
- Manual Card Entry
  22
Transactions

23
Receipts

31
- Signing Credit Card Receipts
  31
- Reprinting Receipts
  31
- Card Masking
  31
- Contactless Transactions
  32
- Receipt Samples
  32
  - Pre-Auth Receipt
    32
  - Original Receipt
    32
  - Partial Approval Receipt
    32
Reports

33
- Masking on Reports
  33
- Reprint Merchant Receipt [66]
  33
- Clerk Subtotals Report [82]
  33
- Current Batch Totals Report [99]
  33
- Merchant Subtotals Report [95]
  33
- Pre-Auth List [62]
  34
- Tip Totals Report [96]
  34
- Balance Inquiry Report [94]
  34
- Configuration Report [16]
  34
Admin Functions

35
- Logon [02]
  35
- Logoff [03]
  35
- Re-Initialization [01]
  35
End-Of-Day Process

35
- Merchant Close
  35
- System Close
  36
Troubleshooting

36
- Error Messages
  36
- Equipment Issues
  38
Merchant Support

39

Moneris iWL220 Reference Manual (24 pages)

Dynamic Currency Conversion

Brand: Moneris | Category: Payment Terminal | Size: 0 MB

Table of Contents
3
Important: Read First

4
- Enroll in Merchant Direct
  4
Introduction

5
- Enabling DCC
  5
- Cards Supported
  5
- Currencies Supported
  5
DCC Cardholder Prompts

6
- Prompts on the Terminal
  7
- Prompts on the Pinpad
  7
DCC Transactions

9
Receipts

16
- Signing Credit Card Receipts
  16
- Receipt Samples
  17
DCC Reporting

19
- Daily DCC TXN Report (Admin 86)
  19
  - Sample: Daily DCC TXN Report
    20
- Daily DCC Rate Look-Up Report (Admin 87)
  20
  - Sample: Daily DCC Rate Look-Up Report
    21
Troubleshooting DCC Transactions

22
- Error Messages on the Terminal
  22
- Error Messages on the Pinpad
  22
Merchant Support

23

Moneris iWL220 Manual (21 pages)

Use this handheld, all-in-one terminal

Brand: Moneris | Category: Touch terminals | Size: 2 MB

Moneris iWL220 Manual (27 pages)

Brand: Moneris | Category: Touch terminals | Size: 1 MB

Moneris iWL220 Setting Up (13 pages)

Brand: Moneris | Category: Payment Terminal | Size: 0 MB

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Moneris iWL220 Wireless Payment Terminal Manuals

Table of Contents

1 Introduction

2 Features and Procedures

3 The Moneris Iwl220 Short-Range Mobile Hardware

4 Configuring Your Terminal

5 Financial Transactions

6 The Moneris Loyalty and Gift Programs

7 The Air Miles Rewards Program

8 Admin Transactions

9 Reports

10 End-Of-Day Procedure

11 Troubleshooting

Table of Contents

Setting up Your Terminal

Before You Get Started

Hardware Setup

Registering the Terminal to a Base

Communications Setup

Initialization and Logon

Additional Options

Using Your Terminal

Moneris Iwl220

Wireless Communication and the Base

Battery Use

Card Types

Cardholder Verification

Card Entry Options

Transactions

Receipts

Reports

Admin Functions

End-Of-Day Process

Troubleshooting

Merchant Support

Table of Contents

Overview

Loyalty Programs

Loyalty Card Entry Options

Loyalty Transactions

Basic Loyalty Transactions

Enhanced Loyalty Transactions

Pro Loyalty Transactions

Tracking Transactions

Administration

Administrative Transactions

Reporting

End-Of-Day Process

Troubleshooting

Merchant Support

Table of Contents

Using Your Terminal

Moneris Iwl220 Short-Range Mobile

Wireless Communication and the Base

Battery Use

Card Types

Cardholder Verification

Card Entry Options

Transactions

Receipts

Reports

Admin Functions

End-Of-Day Process

Troubleshooting

Merchant Support

Table of Contents

Important: Read First

Introduction

DCC Cardholder Prompts

DCC Transactions

Receipts

DCC Reporting

Troubleshooting DCC Transactions

Merchant Support

Table of Contents

Table of Contents

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