Moneris vx810 duet Quick Reference Manual
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Moneris vx810 duet Quick Reference Manual

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Call the Moneris Merchant Service Centre toll-free at 1-866-319-7450.
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www.moneris.com/index.php?context=/onlineservice/downloads/qrg _ manual
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For detailed instructions and information on more features, select
Vx810 Duet Operating Manual in the Merchant Manual(s) section.
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To download a PDF file of this guide, select Vx810 Duet in the
Reference Guide(s) section.
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Order online at www.shopmoneris.com.
Copyright – © 2009 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.
Trademarks – The Moneris Solutions logo is a registered trademark of Moneris Solutions Corporation. All other marks or
registered trademarks are the marks or registered trademarks of their respective owners.
Neither Moneris Solutions Corporation ("Moneris") nor any of its affiliates shall be liable for any direct, indirect, incidental,
consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its
affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation
regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their
correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris Debit Card and Terminal Agreement, as applicable
with Moneris. It is the merchant's responsibility to ensure that proper card processing procedures are followed at all times.
Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris
Merchant Operating Manual is available for free download at www.moneris.com/merchant/manuals/index.html .
Vx810 Duet
Quick Reference Guide
Your Moneris Merchant Number is: ______________________________________
For Debit and Credit Card
Procedures using
Magnetic Stripe Cards
and Chip Cards
Display Screen
Keypad
Magnetic Stripe Card Reader
Chip Card Reader
Printer
810QRG-ECmzv02
®

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Summary of Contents for Moneris vx810 duet

  • Page 1 Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its...

  • Page 2: Helpful Hints

    Using a Chip Card The Vx810 Duet supports magnetic stripe cards and chip cards for both credit and debit transactions, and supports magnetic stripe cards for purchasing Chip cards must be inserted into the chip card reader and left in the reader card transactions.
  • Page 3 OK. To access the transactions menu from any screen in the DEBIT & CREDIT application, press the CANC ANNUL key repeatedly on the Vx810 Duet 2. Key in the refund amount and press OK then follow the prompts on the terminal.

  • Page 4: Credit Pre-Authorization & Completion

    IMPORTANT: The Completion must be performed on the same Helpful Hints – Keyed Transactions Vx810 Duet terminal as the Pre Auth. If you key in the credit card number for a purchase, refund, correction, 2. Select Pre Auth then select Completion.

  • Page 5: Transaction Receipts

    Transaction Receipts Card Masking & Card Truncation ■ A masked card number is printed as a combination of '*'s and digits. For example, The Seq # is found on all receipts. It is the first six of the last seven digits of the card number appears as ************1234 .

  • Page 6: Transaction Inquiry

    This prints the totals of all transaction types in batches that have been 3. Enter the required information and press OK. The transaction details closed on the Moneris host on the same date that this report is printed. appear on screen.

  • Page 7: End Of Day Process

    5. If they match, select Yes to close the batch. number and press OK. If they do NOT match, select No to cancel the Close Batch transaction. 4. The terminal communicates with the Moneris host then returns to the If you don’t make a selection at the prompt within...

  • Page 8: Troubleshooting

    ■ a financial transaction, contact Moneris Solutions. ■ Your merchant account with Moneris is not set up to accept the card type that ■ a Batch Close transaction, perform a Re-initialization then try the transaction again. was swiped. Request another form of payment.

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