Contacting Customer Support And Returning The Chassis Or; Components; Contacting Customer Support To Obtain Return Material Authorization - Juniper QFX5200 Hardware Manual

CHAPTER 17
Contacting Customer Support and
Returning the Chassis or Components

Contacting Customer Support to Obtain Return Material Authorization

Copyright © 2017, Juniper Networks, Inc.
Contacting Customer Support to Obtain Return Material Authorization on page 105
Locating the Serial Number on a QFX5200 Device or Component on page 106
Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component on page 108
Packing an QFX5200 Device or Component for Shipping on page 110
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC: http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
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