Juniper QFX5200 Hardware Manual page 127

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Copyright © 2017, Juniper Networks, Inc.
Chapter 17: Contacting Customer Support and Returning the Chassis or Components
Locating the Serial Number on a QFX5200 Device or Component on page 106
Locating the Serial Number on a QFX10000 Switch or Component
Locating the Serial Number on a QFX10002 or Component
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC:
http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll-free
numbers, see
http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Returning a QFX3008-I Interconnect Device or Component for Repair or Replacement
Returning a QFX3100 Director Device or Component for Repair or Replacement
Returning a QFX3500 Device or Component for Repair or Replacement
Returning a QFX3600 or QFX3600-I Device or Component for Repair or Replacement
Returning a QFX5100 Device or Component for Repair or Replacement
Returning a QFX5110 or Component for Repair or Replacement
Returning a QFX5200 or Component for Repair or Replacement
Returning a QFX10002 or Component for Repair or Replacement
Returning a QFX10000 Switch or Component for Repair or Replacement
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