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Cisco 7902G Administration Manual

Cisco unified callmanager 5.0
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Cisco Unified IP Phone
Administration Guide for
Cisco Unified CallManager 5.0
(SCCP)
Cisco Unified IP Phones 7902G, 7905G, and 7912G
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: OL-8151-01

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  Summary of Contents for Cisco 7902G

  • Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP) Cisco Unified IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst,...
  • Page 5: Table Of Contents

    C H A P T E R Understanding the Cisco Unified IP Phone 7902G Understanding the Cisco Unified IP Phone 7905G and 7912G What Networking Protocols Are Used? Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 6 Adding Phones with BAT 2-12 Setting Up the Cisco Unified IP Phone C H A P T E R Before You Begin Network Requirements Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 7 Configuring IP Settings 4-20 Assigning an IP Address 4-20 Assigning a Default Router 4-22 Assigning a Subnet Mask 4-23 Assigning a Domain Name 4-25 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 8 C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Start Up Process Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones viii OL-8151-01...
  • Page 9 Where to Go for More Troubleshooting Information 8-19 Additional Configuration Methods and Parameters A P P E N D I X TFTP Configuring Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 10 A P P E N D I X How Users Obtain Support for the Cisco Unified IP Phone How Users Get Copies of Cisco Unified IP Phone Manuals Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 11 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network Port Pinouts N D E X Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 12 Contents Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 13: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones.
  • Page 14: Objectives

    Cisco Unified IP Phone Chapter 7, “Troubleshooting the Provides tips for troubleshooting the Cisco Unified IP Phone” Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 15: Related Documentation

    Cisco Unified IP Phone 7900 Series For more information about Cisco Unified CallManager, refer to the following publications, which are available at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htmm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 16: Obtaining Documentation

    You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 17: Product Documentation Dvd

    1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xvii OL-8151-01...
  • Page 18: Documentation Feedback

    Report security vulnerabilities in Cisco products. • Obtain assistance with security incidents that involve Cisco products. • Register to receive security information from Cisco. • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xviii OL-8151-01...
  • Page 19: Reporting Security Problems In Cisco Products

    All other conditions are considered nonemergencies. Nonemergencies — psirt@cisco.com • In an emergency, you can also reach PSIRT by telephone: 1 877 228-7302 • 1 408 525-6532 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 20: Obtaining Technical Assistance

    Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 21: Submitting A Service Request

    EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 22: Definitions Of Service Request Severity

    Packet magazine is the Cisco Systems technical user magazine for • maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxii OL-8151-01...
  • Page 23 Join a discussion at this URL: http://www.cisco.com/discuss/networking World-class networking training is available from Cisco. You can view • current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxiii OL-8151-01...
  • Page 24: Document Conventions

    Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxiv OL-8151-01...
  • Page 25 Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 26 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxvi OL-8151-01...
  • Page 27 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxvii OL-8151-01...
  • Page 28 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxviii OL-8151-01...
  • Page 29 GUARDE ESTAS INSTRUÇÕES Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxix OL-8151-01...
  • Page 30 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 31 Preface Document Conventions Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxxi OL-8151-01...
  • Page 32 Preface Document Conventions Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones xxxii OL-8151-01...
  • Page 33: An Overview Of The Cisco Unified Ip Phone

    This manual describes the Cisco Unified IP Phone 7902G, 7905G, and 7912G. The Cisco Unified IP Phone 7902G is a basic phone has fixed feature keys and no LCD screen. The Cisco Unified IP Phone 7905G and 7912G include softkeys and an LCD screen.
  • Page 34 Figure 1-1 shows the main components of the Cisco Unified IP Phone 7902G. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 35 You can also note your speed dial numbers on this label. Feature buttons Redial Dials the most recently dialed number. Transfer Transfers a call to another party. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 36 (depending on your voice messaging system). Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 37: 7912G

    Figure 1-2 shows the main components of the Cisco Unified IP Phone 7905G and 7912G. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 38 LCD screen tabs. Softkeys point to feature options that are displayed along the bottom of the LCD screen. Softkey functions change depending on the status of the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 39 (depending on your voice messaging system). Footstand Allows the phone to stand at a convenient angle on a desk or table. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 40: What Networking Protocols Are Used

    TFTP additional network parameters. server IP address as the option value. For additional supported DCHP configurations, refer to Cisco Unified CallManager System Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 41 User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones receive and (UDP) protocol for delivery of data packets. process UDP messages. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 42: Feature Overview

    Cisco Unified IP Phone 7902G, 7905G, and 7912G support, see “Configuring Telephony Features Using Cisco Unified CallManager Administration” section on page 5-2. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 1-10 OL-8151-01...
  • Page 43: Configuring Telephony Features

    Cisco Unified CallManager Administration. These instructions are intended to point you to the appropriate page in the Cisco Unified CallManager application and to provide some initial guidance. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 1-11 OL-8151-01...
  • Page 44: Configuring Network Features Using The Cisco Unified Ip Phone

    Cisco Unified IP Phone documentation. Make sure to visit the Cisco Unified IP Phone web site: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 1-12 OL-8151-01...
  • Page 45: Understanding The Requirements For Installing And Configuring The Cisco Unified Ip Phone 7902G, 7905G, And 7912G

    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G, 7905G, and 7912G From this site, you can view and order various user guides, including wallet cards.
  • Page 46 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G, 7905G, and 7912G Table 1-2 Overview of Configuration Procedures for the Cisco Unified IP Phone Required Task...
  • Page 47 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G, 7905G, and 7912G Table 1-2 Overview of Configuration Procedures for the Cisco Unified IP Phone (continued) Required Task...
  • Page 48: Setting Up Services

    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G, 7905G, and 7912G Table 1-2 Overview of Configuration Procedures for the Cisco Unified IP Phone (continued) Required Task...
  • Page 49: Adding Users To Cisco Unified Callmanager

    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G, 7905G, and 7912G Table 1-2 Overview of Configuration Procedures for the Cisco Unified IP Phone (continued) Required Task...
  • Page 50 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G, 7905G, and 7912G Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones...
  • Page 51: Chapter 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Determining the MAC Address of a Cisco Unified IP Phone, page 2-9 • Adding Phones to the Cisco Unified CallManager Database, page 2-9 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 52: Understanding Interactions With Other Cisco Unified Communications Products

    IP devices described in this chapter, refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide. Related Topic Configuring Telephony Features Using Cisco Unified CallManager • Administration, page 5-2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 53: Understanding How The Cisco Unified Ip Phone Interacts With The Cisco Catalyst Family Of Switches

    Related Topics Network and Access Ports, page 3-3 • Understanding the Phone Startup Process, page 2-4 • Modifying DHCP Settings, page 4-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 54: Understanding The Phone Startup Process

    Resolving Startup • stored in Flash memory. Using this image, the Problems, page 7-2 phone initializes its software and hardware. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 55 A page 2-6 profile file contains various parameters and values Resolving Startup • for phone and network settings. Problems, page 7-2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 56: Understanding Phone Configuration Files And Profile Files

    MAC address. If the phone cannot find this file, it requests the configuration files XMLDefault.cnf.xml and SEDDefault.cnf. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 57: Providing Power To The Cisco Unified Ip Phone

    Cisco Unified IP Phone, avoiding damage to other Ethernet devices. Only the network port supports inline power from the Note Cisco Catalyst switches. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 58: Power Outage

    Service or Emergency Calling Service dialing. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 59: Determining The Mac Address Of A Cisco Unified Ip Phone

    Cisco Unified CallManager database. The following sections describe these methods: Adding Phones with Auto-Registration, page 2-10 • • Adding Phones with Auto-Registration and TAPS, page 2-11 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 60: Adding Phones With Auto-Registration

    During auto-registration, Cisco Unified CallManager automatically assigns the next available sequential directory number to the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 2-10 OL-8151-01...
  • Page 61: Adding Phones With Auto-Registration And Taps

    Cisco Unified CallManager Administration (System > Cisco CallManager) for TAPS to function. Refer to Cisco Unified CallManager Bulk Administration Guide for detailed instructions about BAT and about TAPS. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 2-11 OL-8151-01...
  • Page 62: Adding Phones With Cisco Unified Callmanager Administration

    MAC address for each phone. See the “Determining the MAC Address of a Cisco Unified IP Phone” section on page 2-9 for instructions. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 2-12 OL-8151-01...
  • Page 63 Adding Phones with Auto-Registration, page 2-10 • Adding Phones with Auto-Registration and TAPS, page 2-11 • Adding Phones with Cisco Unified CallManager Administration, page 2-12 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 2-13 OL-8151-01...
  • Page 64 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified CallManager Database Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 2-14 OL-8151-01...
  • Page 65: Before You Begin

    Before installing the Cisco Unified IP Phone, review the requirements in these sections: Network Requirements, page 3-2 • Cisco Unified CallManager Configuration, page 3-2 • Network and Access Ports, page 3-3 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 66: Network Requirements

    Table 3-1 explains and provides references for many of the configuration activities for which you use Cisco Unified CallManager Administration. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 67: Network And Access Ports

    You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 68: Handset

    Information for the Cisco Unified IP Phone 7900 Series document that accompanied this device. Read the installation instructions before you connect the system to its power Warning source. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 69 The device is designed to work with TN power systems. Warning Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 70: Installing The Cisco Unified Ip Phone

    Connect the power supply to the Optional. See the “Providing Power to Cisco DC Adapter port. the Cisco Unified IP Phone” section on page 2-7 guidelines. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 71 Power cable with wall socket plug for connecting to power. AC/DC adapter port (DC48) for power connector (for phones not provided with inline power) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 72 Power supply with AC plug (if included) Handset port for connecting the handset Power cable with wall socket plug for connecting to power (if included) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 73: Mounting The Phone To The Wall

    Locate the tab (handset wall hook) at the base of the ear-piece rest. Slide this tab out, rotate it 180 degrees (left to right), and reinsert it. Place the handset on the ear-piece rest. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 74: Verifying The Phone Startup Process

    • Configuring CM List • Opening address (where address is the IP address of the • Cisco Unified CallManager server) Registering • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 3-10 OL-8151-01...
  • Page 75: Configuring Startup Network Settings

    TFTP server IP address • Collect this information and follow the procedures defined in Chapter 4, “Configuring Network Settings on the Cisco Unified IP Phone.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 3-11 OL-8151-01...
  • Page 76 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 3-12 OL-8151-01...
  • Page 77 Configuring IP Settings, page 4-20 • Modifying VLAN Settings, page 4-28 • Configuring TFTP Options, page 4-31 • Configuring CDP, page 4-36 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 78: Configuration Methods

    Accessing Network Settings through a Phone Configuration Web Page, page 4-3 • Accessing Network Configuration Settings through the Network Configuration Menu, page 4-5 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 79: Accessing Network Settings Through The Ivr System

    For more information about the Cisco Unified CallManager Administration Phone Configuration pages, refer to the Cisco Unified CallManager documentation. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 80 You can control whether a phone’s web pages can be accessed. For more Note information, see the “Disabling Web Page Access” section on page A-8. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 81: Accessing Network Configuration Settings Through The Network Configuration Menu

    To display the Network Configuration menu on a Cisco Unified IP Phone 7905G or 7912G, follow these steps: Procedure Press the Menu button. Step 1 Choose Settings > Network Configuration. Step 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 82: Unlocking And Locking Options On The Network Configuration Menu

    To unlock network settings on the Cisco Unified IP Phone 7905G and 7912G, perform the following steps. Network settings are locked again automatically when you return to the main screen. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 83: Guidelines For Editing Settings In The Network Configuration Menu

    If an option can accept either numbers or letters, the Number or Alpha • softkey will appear. Press the Number softkey to enter numbers. Press the Alpha softkey to enter letters. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 84: Verifying Network Settings

    In the pane on the left: Step 2 Select Network Configuration to review network configuration information. Select Network Statistics to view network statistics. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 85 IP Address Indicates the Internet Protocol (IP) See the “Assigning an IP address of the phone. Address” section on page 4-20. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 86 Admin. VLAN Id Indicates the administrative VLAN in See the “Configuring VLAN which the phone is a member. Settings” section on page 4-28. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-10 OL-8151-01...
  • Page 87 CiscoWorks2000 documentation available at this network management system. URL: http://www.cisco.com/ univercd/cc/td/doc/product/ rtrmgmt/cw2000/index.htm See the “Configuring CDP” section on page 4-36 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-11 OL-8151-01...
  • Page 88 Services URL URL of the server from which the phone Use Cisco Unified CallManager obtains Cisco Unified IP Phone to modify. services. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-12 OL-8151-01...
  • Page 89 Network Locale Version Version of the network locale loaded on Display only—cannot the phone. configure. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-13 OL-8151-01...
  • Page 90 Modifying DHCP Settings, page 4-15 • Configuring IP Settings, page 4-20 • Modifying VLAN Settings, page 4-28 • Configuring TFTP Options, page 4-31 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-14 OL-8151-01...
  • Page 91: Modifying Dhcp Settings

    IVR system. For more information, see Appendix B, “Using the Interactive Voice Response (IVR) System on the Cisco Unified IP Phone 7902G.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-15 OL-8151-01...
  • Page 92 Step 5 Related Topics Disabling DHCP, page 4-17 • Releasing a DHCP Address, page 4-18 • Configuring IP Settings, page 4-20 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-16 OL-8151-01...
  • Page 93: Disabling Dhcp

    IVR system. For more information, see Appendix B, “Using the Interactive Voice Response (IVR) System on the Cisco Unified IP Phone 7902G.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-17 OL-8151-01...
  • Page 94: Releasing A Dhcp Address

    Instead, you must use the IVR system (for the Cisco Unified IP Phone 7902G) or the phone’s Network Configuration Screen (for the Cisco Unified IP Phone 7902G and 7912G). Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-18 OL-8151-01...
  • Page 95 • Set DHCP Address Released back to No. • Power cycle the phone, which enables all default settings, including enabling • DHCP. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-19 OL-8151-01...
  • Page 96: Configuring Ip Settings

    0 to 255 separated by periods. Before you can assign an IP address, you must disable DHCP. For instructions, see the “Disabling DHCP” section on page 4-17. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-20 OL-8151-01...
  • Page 97 Step 5 For information about entering values, see the “Guidelines for Editing Settings in the Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-21 OL-8151-01...
  • Page 98: Assigning A Default Router

    IVR system. For more information, see Appendix B, “Using the Interactive Voice Response (IVR) System on the Cisco Unified IP Phone 7902G.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-22 OL-8151-01...
  • Page 99: Assigning A Subnet Mask

    TCP/IP can distinguish the network ID from the host ID. Before you can assign a subnet mask, you must disable DHCP. For instructions, see the “Disabling DHCP” section on page 4-17. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-23 OL-8151-01...
  • Page 100 Step 5 For information about entering values, see the “Guidelines for Editing Settings in the Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-24 OL-8151-01...
  • Page 101: Assigning A Domain Name

    IVR system. For more information, see Appendix B, “Using the Interactive Voice Response (IVR) System on the Cisco Unified IP Phone 7902G.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-25 OL-8151-01...
  • Page 102: Assigning Dns Servers

    The phones use DNS to resolve the host name of TFTP servers, Cisco Unified CallManager systems, and web server host names when the system is configured to use names rather than IP addresses. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-26 OL-8151-01...
  • Page 103 For instructions, see the “Unlocking and Locking Options on the Network Configuration Menu” section on page 4-6. Scroll to Alternate DNS. Step 3 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-27 OL-8151-01...
  • Page 104: Modifying Vlan Settings

    If you configure an administrative VLAN manually, that setting overrides the auxiliary VLAN configured on a Cisco Catalyst switch in which the phone is a member. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-28 OL-8151-01...
  • Page 105 “Unlocking and Locking Options on the Network Configuration Menu” section on page 4-6. Scroll to Admin. VLAN Id. Step 3 Press the Edit softkey. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-29 OL-8151-01...
  • Page 106: Disabling Vlan

    To disable VLAN, in the OpFlags field, change bit 5 to 1. For more information about this field, see OpFlags parameter in Table A-5 on page A-16. Click Apply. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-30 OL-8151-01...
  • Page 107: Configuring Tftp Options

    Step 5 Configuring TFTP Options If you do not use DHCP to direct the Cisco Unified IP Phone to a TFTP server, you must manually assign one. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. On the Cisco Unified IP Phone 7902G, you can manually enable or disable TFTP.
  • Page 108: Assigning A Tftp Sever

    To set TFTP Server1, in the TFTPServer1 field enter an address and click Apply. To set TFTP Server2, in the TFTPServer2 field enter an address and click Apply. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-32 OL-8151-01...
  • Page 109: Enabling An Alternate Tftp Server

    If you are using DHCP, but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP Server. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-33...
  • Page 110 4-7. Press Validat. Step 8 Scroll to TFTP Server 2 to add a backup TFTP server. Step 9 Press Save. Step 10 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-34 OL-8151-01...
  • Page 111: Assigning A Backup Tftp Server

    “Guidelines for Editing Settings in the Network Configuration Menu” section on page 4-7. Press the Validat softkey. Step 6 Press Save. Step 7 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-35 OL-8151-01...
  • Page 112: Configuring Cdp

    In the OpFlags field, Step 3 To enable CDP, change bit 6 to a zero (0). To disable CDP, change bit 6 to a 1. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-36 OL-8151-01...
  • Page 113 If CDP is enabled, the option appears as CDP Enabled Yes Press the No softkey to disable CDP. Step 4 Press Save. Step 5 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-37 OL-8151-01...
  • Page 114 Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Configuring CDP Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 4-38 OL-8151-01...
  • Page 115: Chapter 5 Configuring Features, Services, And Users

    • Configuring the Corporate Directory, page 5-8 • Setting Up Services, page 5-9 • Adding Users to Cisco Unified CallManager, page 5-10 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 116: Configuring Telephony Features Using Cisco Unified Callmanager Administration

    Cisco Unified CallManager 7905G • incoming call is received. Administration Guide. 7912G • Refer to • Cisco Unified CallManager Features and Services Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 117 Picks up incoming calls within a Refer to • • group. Cisco Unified CallManager • 7912G Administration Guide. Refer to • Cisco Unified CallManager System Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 118 System Guide. drops the feature initiator from the call. Does not initiate a consultation call and does not put the active call on hold. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 119 7912G • identification Cisco Unified CallManager Features and Services Guide. (MCID) identify and register the source of an incoming call in the network. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 120 7902G Plays music while callers are on Refer to • hold hold. Cisco Unified CallManager • 7905G Features and Services Guide. 7912G • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 121 Cisco Unified CallManager 7905G • system Administration Guide. 7912G • Refer to • Cisco Unified CallManager System Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 122: Creating Custom Phone Rings

    Microsoft Active Directory and Netscape Directory Server. After the LDAP directory configuration completes, users can use the Directories menu on the Cisco Unified IP Phone 7905G and 7912G to look up users in the corporate directory. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones...
  • Page 123: Setting Up Services

    See Appendix C, “Providing Information to Users Via a Website,” for a summary of the information that you must provide to end users. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 124: Adding Users To Cisco Unified Callmanager

    • enables you to set an identical default password for all users. Refer to Cisco Unified CallManager Bulk Administration Guide for details. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 5-10 OL-8151-01...
  • Page 125: Viewing Status, Statistics, Model And Firmware Information On The Cisco Unified Ip Phone

    Viewing Status, Statistics, Model and Firmware Information on the Cisco Unified IP Phone On a Cisco Unified IP Phone or from a phone’s web page, you can obtain network and status information, and verify the phone model and installed firmware version.
  • Page 126: Viewing Model Information And Serial Number

    Use status messages on the Cisco Unified IP Phone 7905G and 7912G to diagnose network configuration problems. You can access these messages at any point, even if the phone has not finished starting up. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 127: Viewing Network Statistics

    To reset the Rcv, Xmt, REr, and BCasts statistics to 0, press the Clear softkey. To exit the Network Statistics screen, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 128: Viewing Firmware Version

    The following information appears: App Load ID • • Boot Load ID Version • To exit the Firmware Versions screen, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 129 Checking the Light Indicators on the Cisco Unified IP Phone 7902G, • page 7-18 Where to Go for More Troubleshooting Information, page 7-19 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 130: Resolving Startup Problems

    Connect the Cisco Unified IP Phone that will not start up directly to the – port on the switch, eliminating the patch panel connection in the office. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 131: Symptom: The Cisco Unified Ip Phone Does Not Register With Cisco Unified Callmanager

    Verifying Cisco Unified CallManager Settings, page 7-6 • Cisco Unified CallManager and TFTP Services Are Not Running, page 7-6 • Creating a New Configuration File, page 7-7 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 132: Checking Network Connectivity

    For information about determining and changing TFTP server settings, see Chapter 4, “Configuring Network Settings on the Cisco Unified IP Phone,” Appendix A, “Additional Configuration Methods and Parameters.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 133: Verifying Ip Addressing And Routing

    Parameters.” Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified CallManager, you must ensure that you have specified a DNS server. You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified CallManager system.
  • Page 134: Verifying Cisco Unified Callmanager Settings

    Choose Tools > Control Center - Network Services. Step 2 Choose the primary Cisco Unified CallManager server from the Server Step 3 drop-down list. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 135: Creating A New Configuration File

    Cisco Unified CallManager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified CallManager Administration Guide for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 136: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 137: Identifying Intermittent Network Outages

    VLAN configured. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 138: Verifying That The Phones Have Not Been Intentionally Reset

    From Cisco Unified CallManager, choose System > Server and verify that the Step 4 server is referred to by its IP address and not by its host name. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-10 OL-8151-01...
  • Page 139: General Troubleshooting Tips

    Prolonged broadcast storms (lasting several minutes) on the phones to re-register voice VLAN cause the IP phones to re-register with another Cisco Unified CallManager server. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-11 OL-8151-01...
  • Page 140 When you are on a call that requires keypad input, if you press delay the keys too quickly, some of them might not be recognized. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-12 OL-8151-01...
  • Page 141: Logging Information For Troubleshooting

    This tool is bundled with the Cisco Unified IP Phone software. You can also obtain this tool from the CCO website. It is included with the SCCP Software Package Zip file. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-13 OL-8151-01...
  • Page 142 You can open a listen-port.log file using a text editor. Step 3 To exit prserv.exe and stop collecting information, press Ctrl-C in the command window. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-14 OL-8151-01...
  • Page 143: The Nptcap Tool

    Cisco Unified IP Phone 7902G Procedure Press **#** to reset the Cisco Unified IP Phone 7902G. • The phone cycles through normal startup procedures. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-15 OL-8151-01...
  • Page 144: Erasing The Local Configuration

    Press # to go to the extended menu. Step 2 Enter the code # 322873738. Step 3 Hang up the phone. The phone resets. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-16 OL-8151-01...
  • Page 145 Scroll to Erase Configuration. – Press the Yes softkey and then press the Save softkey. – The phone cycles through normal startup procedures. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-17 OL-8151-01...
  • Page 146: Checking The Light Indicators On The Cisco Unified Ip Phone 7902G

    The phone’s firmware is being upgraded. After the Menu button flashes green at the same upgrade, all LEDs on the phone should be off. time. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-18 OL-8151-01...
  • Page 147: Where To Go For More Troubleshooting Information

    Choose from the sites available for your access level. Cisco Unified IP Phone Troubleshooting Resources: • http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html Cisco Products and Services (Technical Support and Documentation): • http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-19 OL-8151-01...
  • Page 148 Chapter 7 Troubleshooting the Cisco Unified IP Phone Where to Go for More Troubleshooting Information Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones 7-20 OL-8151-01...
  • Page 149: Appendix

    Through the phone’s web page—Each phone has a web page from which you can view and update many parameter values. Through the phone’s Interactive Voice Response (IVR) system • (Cisco Unified IP Phone 7902G only) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 150: Tftp Configuring

    Phone-specific profile files— Used to configure a particular • Cisco Unified IP Phone Common profile files—Used to simultaneously configure multiple phones of • the same model with the same information Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 151: Tftp Configuring

    Note in this manual. These parameters are reserved for future use or are configured with factory default settings and should not be changed. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 152: Creating Or Updating A Profile File

    Extended IP address—IP address with port (for example, 192.168.2.170.9001) Boolean (1 or 0) – Bitmap—unsigned hexadecimal integer (for specifying bits in 32-bit – integer) Integer (32-bit integer) – Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 153: Editing A Profile File And Converting It To Binary Format

    Cisco Unified IP Phone uses as the TFTP configuration profile file. See the “About Profile Files” section on page A-2 for profile file name requirements. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 154: Web Page Configuring

    If you do not set up a password, you will be able to view information in these areas, but you will not be able to change parameters, and Apply will not be available. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 155: Web Page Configuring

    Make changes to parameters in the Network Parameters, Tone Parameters, and Audio Parameters areas as needed and lick Apply to save your changes. Close your web browser. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 156: Disabling Web Page Access

    Specify the criteria to find the phone and click Find, or click Find to display a list Step 2 of all phones. Click the device name to open the Phone Configuration web page for the device. Step 3 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 157: Device Information

    App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 158: Network Configuration

    Network Configuration Area Items Item Description DHCP server If DHCP is enabled, the DHCP server that the pone contacts BOOTP server Not used Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-10 OL-8151-01...
  • Page 159: Network Configuration

    Cisco Catalyst switch in which the phone is a member. If the phone has not received an auxiliary VLAN, this field reflects the Administrative VLAN Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-11 OL-8151-01...
  • Page 160 Network Locale Version of the network locale loaded on the phone. Version Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-12 OL-8151-01...
  • Page 161: Network Statistics

    Network Statistics hyperlink. In a web browser, enter this URL: ip-address/EthernetInformation, where • ip-address is the IP address of the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-13 OL-8151-01...
  • Page 162: Device Logs

    You can access the Device Logs area directly from a web browser by entering this Note URL: ip-address/DeviceLog, where ip-address is the IP address of your phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-14 OL-8151-01...
  • Page 163: Configuration Parameters

    Table A-5 describes the network parameters that you can configure through a phone’s profile file or through its Network Parameters web page. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-15 OL-8151-01...
  • Page 164: Network Parameters

    Enter the assigned IP address of the network router. network router when DHCP This value is ignored when the Dhcp parameter is is not used. enabled. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-16 OL-8151-01...
  • Page 165 The default setting is 0. Do not specify a port number. The Note Cisco Unified IP Phone uses the default DNS port. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-17 OL-8151-01...
  • Page 166 7905G. On the Cisco Unified IP Phone 7902G, if set to 1, the IP address cannot be reset through an HTTP request. The default value is 0x00000002. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-18 OL-8151-01...
  • Page 167 Bit 0–31—Reserved for future use. Should be set to zero (0). The default setting is 0x00000000. 1. CDP = Cisco Discovery Protocol Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-19 OL-8151-01...
  • Page 168: Tone Parameters

    Table A-7 describes the network parameters that you can configure through a phone’s profile file or through its Audio Parameters web page. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-20 OL-8151-01...
  • Page 169: Audio Parameters

    Cisco ITS, refer to the documentation for that product. • Bit 31—If 1, enable downloading and processing of .cnf.xml configuration file information sent by Cisco Unified CallManager. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-21 OL-8151-01...
  • Page 170: Profile File Parameters

    2. ToS = type of service Profile File Parameters Table A-8 describes the parameters that you can configure through a phone’s profile file only. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-22 OL-8151-01...
  • Page 171: Profile File Parameters

    Allows you to specify the Appendix F, “Changing the Graphic on the graphic that appears on the Cisco Unified IP Phone LCD Screen.” phone’s LCD screen. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-23 OL-8151-01...
  • Page 172 Appendix A Additional Configuration Methods and Parameters Configuration Parameters Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones A-24 OL-8151-01...
  • Page 173: Appendix

    (IVR) System on the Cisco Unified IP Phone 7902G The IVR system on the Cisco Unified IP Phone 7902G lets you verify or change settings on the phone. You can access the IVR system through the Menu button on the phone.
  • Page 174 Sets the DNS Server 2 Sets the dial tone Sets the busy tone Sets the reorder tone Sets the ring back tone Sets the call waiting tone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 175: Entering Data In The Ivr System

    # sign, and another # sign to complete your input. Table B-2 shows the alphanumeric characters for each key on the keypad. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 176: Special Characters

    1 key for a / (slash) character, the IVR announces “x2f”. Similarly, for a + character, the IVR announces “x2b”. Table B-3 shows the hexadecimal values for special characters. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 177 Table B-3 Hexadecimal Values for Special Characters Alphanumeric Character Hexadecimal Value Announced via the 1 Key by the IVR space return “ < > Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 178: Navigating The Ivr System

    For example, when you enter 905 #, the IVR prompts you for alphanumeric input. When you enter 905 * #, the IVR prompts you for numeric data. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 179 2—Review your entered value • 3—Save your entered value • 4—Review the current saved value • Hang up the phone. Step 6 The phone resets. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 180 Appendix B Using the Interactive Voice Response (IVR) System on the Cisco Unified IP Phone 7902G Navigating the IVR System Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 181: Appendix

    Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 182: How Users Get Copies Of Cisco Unified Ip Phone Manuals

    The eLearning tutorials are currently available for the Cisco Unified IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone models 7960G, 7940G, 7912G, and 7905G. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 183: How Users Subscribe To Services And Configure Phone Features

    You need to provide as much information as possible to ensure that they can successfully access and use the User Options web page. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 184: How Users Access Voice Messages

    How the phone indicates that messages are waiting. Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator (MWI) method. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 185: Appendix

    Using the Cisco Unified IP Telephony Locale Installer. You can obtain translated documentation for the Cisco Unified IP Phones at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 186: A P P E N D I X D Supporting International Users

    Appendix D Supporting International Users Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 187: Appendix

    CP79050101SCCP030323A.ZUP, then the build date is 30323A, and image_id would be 0x30323A.) • image_file_name is the file name of the firmware upgrade image. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 188: Appendix E Updating Firmware For The Cisco Unified Ip Phone

    Appendix E Updating Firmware for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 189: Appendix

    Changing the Graphic on the Cisco Unified IP Phone LCD Screen When the Cisco Unified IP Phone 7905G and 7912G are not in use for a call, a graphic appears on the LCD screen. Using TFTP configuring, you can change this graphic to one that you provide.
  • Page 190 For example, if the image identifier is 10 and the base name of your image file is mylogo, type this command: bmp2logo 10 mylogo.bmp mylogo.logo Copy the image.logo file to the TFTPPATH directory on the TFTP server. Step 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 191: Appendix F Changing The Graphic On The Cisco Unified Ip Phone Lcd Screen

    Profile File and Converting it to Binary Format” section on page A-5. Power cycle the phone. Step 5 The new graphic appears when the phone restarts. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 192 Appendix F Changing the Graphic on the Cisco Unified IP Phone LCD Screen Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 193: Appendix

    -10° to 60°C (14° to 140°F) Height 20.32 cm (8 in.) Width 17.67 cm (7 in.) Depth 15.24 cm (6 in.) Weight 0.9 kg (1.9 lb) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 194: Cable Specifications

    Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Network Port Connector Table G-2 describes the network port connector pinouts. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 195: Network Port Pinouts

    Table G-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Not Used Not Used Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 196 Appendix G Technical Specifications Network Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones OL-8151-01...
  • Page 197 MediaPort A-22 call forward A-22 call-forward alternate party (CFAP) Authentication URL, network setting 4-13 call forward display, configuring auto answer call hold Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-1 OL-8151-01...
  • Page 198 Cisco Unified IP Phone Cisco Unified IP Phone 7912G adding features manually to Cisco Unified figure 1-5, 3-8 CallManager 2-12 graphic on LCD screen Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-2 OL-8151-01...
  • Page 199 VLAN settings 4-28 Directories URL, network setting 4-12 connecting directory, corporate handset directory numbers, assigning manually 2-12 to AC adapter direct transfer Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-3 OL-8151-01...
  • Page 200 See DHCP group call pickup Elapsed time A-14 handset Erase Configuration 4-13 Handset Only Mode 4-14, A-13 erase configuration, procedure 8-16 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-4 OL-8151-01...
  • Page 201 A-9, A-11 assigning 4-20 malicious caller identification (MCID) network setting 4-11 MediaPort parameter A-22 troubleshooting meet-me conference IP Address, network setting model, verifying Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-5 OL-8151-01...
  • Page 202 4-13, A-12 DHCP address released 4-13 network outages, identifying DHCP enabled 4-13 network parameter DHCP server Dhcp A-16 Directories URL 4-12 DnsServer1 A-17 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-6 OL-8151-01...
  • Page 203 3-11 10/100SW nprintf.exe 8-13 access 3-3, 3-6 Nprintf parameter 8-14, A-19 network 3-3, 3-6 nptcap 8-15 power patch panel, providing power using Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-7 OL-8151-01...
  • Page 204 A-3, A-4 provisioning safety warnings, for installation individual phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-8 OL-8151-01...
  • Page 205 TFTP server TAPS (Tool for Auto-Registered Phones Support) 2-11 configuring VLAN contacting Cisco Unified CallManager loading stored phone image Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-9 OL-8151-01...
  • Page 206 8-13 music-on-hold DHCP privacy 8-10 redial DNS settings transfer IP addressing and routing voice messaging system Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-10 OL-8151-01...
  • Page 207 Cisco Unified IP Phone users Web Access Enabled 4-14, A-13 accessing voice messages web page adding to Cisco Unified CallManager 5-10 configuration options documentation for Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-11 OL-8151-01...
  • Page 208 Cisco Unified IP Phone 7912G A-1, A-6 Network Configuration area A-10 Network Statistics area A-13 password preventing access to XMLDefault.cnf.xml configuration file Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones IN-12 OL-8151-01...

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