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CISCO 7905 Phone Manual

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Cisco IP Phone 7905G and 7912G for
Cisco CallManager
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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   Summary of Contents for CISCO 7905

  • Page 1

    Phone Guide Cisco IP Phone 7905G and 7912G for Cisco CallManager INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...

  • Page 3: Softkey Definitions

    Resume a call on hold Changing the Ring Sound RmLstC Drop the last party added to Copyright © 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Button Legend Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco conference call Systems, Inc.

  • Page 4: Transferring A Call

    Transferring a Call Viewing and Dialing Calls Making Conference Calls If you want to... Then... If you want to... Then... If you want to... Then... Transfer a call During a connected call, Redial the last Press Redial. Invite current Choose any call on the line without talking to press Transfer and enter number you...

  • Page 5: Table Of Contents

    Basic Call Handling Placing a Call Answering a Call Ending a Call Using the Speaker Using Hold and Resume Transferring a Connected Call Making Conference Calls Starting or Joining a Standard Conference Call Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 6

    Using Voice Messaging, Call Logs, and Directories Accessing Your User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms 78-16319-01...

  • Page 7: Getting Started

    Getting Started These sections give you the basic information you need to start using your new Cisco IP Phone. How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for...

  • Page 8: Customizing Your Cisco Ip Phone On The Web

    Customizing Your Cisco IP Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. To learn how to establish and customize phone services and to...

  • Page 9

    Getting Started Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

  • Page 10: Connecting Your Phone

    Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to Figure 1 ( Cisco IP Phone 7905G) and Figure 2 (Cisco IP Phone 7912G) and the tables that follow to connect your phone.

  • Page 11

    When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 12

    Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support).

  • Page 13: An Overview Of Your Phone

    Buttons and Hardware LCD screen Displays features such as the time, date, your phone number, caller ID, call status, and softkey tabs. Cisco IP Phone Indicates your Cisco IP Phone model number. series Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 14: Understanding Feature Operation And Availability

    Understanding Feature Operation and Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.

  • Page 15: Understanding Lines Vs. Calls

    It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines The Cisco IP Phone 7905G and 7912G are single line phones which means they support one line per phone extension. Your phone support team can configure your line to support from 1 to six calls. So you might find yourself handling several calls, even though you have only one line on your phone.

  • Page 16: Switching Among Calls

    Switching Among Calls Your phone can support up to six calls on one line, depending on how your system administrator has configured your phone. The following tips can help you switch among calls on your line. Use the Navigation button to scroll through the call list. If you want to...

  • Page 17: Entering And Editing Text

    Delete within an entry or Press << or Delete to remove a letter or digit. Press >> to move the cursor move your cursor to the right. Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 18: Basic Call Handling

    Basic Call Handling This section covers basic call-handling tasks such as placing, answering, and transferring calls. Placing a Call To place a call, use one of several options to go off-hook before or after dialing a number. If you want to... Then...

  • Page 19

    Dial from a corporate Use the Cisco Webdialer feature. Open a web browser and go to your directory web page company directory. Click on a phone number in the directory. Click Dial to place the call.

  • Page 20: Answering A Call

    • If your system administrator has disabled the speaker for your phone, you cannot use the on-hook dialing features. Answering a Call To answer a call, pick up the handset. See the table below for more options. If you want to... Then...

  • Page 21: Using The Speaker

    Using the Speaker The Cisco IP Phone 7905G and 7912G each provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must pick up the handset.

  • Page 22: Transferring A Connected Call

    Conference calling allows three or more parties to participate in a call simultaneously. Your Cisco IP Phone can support several types of conference calls depending on your needs and your phone’s configuration. The following conference softkeys may be available on your phone: •...

  • Page 23: Starting Or Joining A Standard Conference Call

    (*) next to his/her name. Remove any conference Scroll to highlight the participant’s name and press Remove. You participant can remove participants only if you initiated the conference call. Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 24: Starting Or Joining A Meet-me Conference Call

    If you want to... Then... Drop the last party added to a Press RmLstC or scroll to highlight the participants name at the standard conference top conference list and press Remove. The last participant to the conference is always listed at the top of the list. You can only remove participants if you initiated the conference call.

  • Page 25: Forwarding Your Calls To Another Number

    Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Enter the Call Forward All target number exactly as you would need to dial it from your desk phone.

  • Page 26: Advanced Call-handling

    You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, at a co-worker’s desk or in a conference room).

  • Page 27: Understanding Shared Lines

    Privacy feature with a shared line. If you have privacy enabled on a shared line and make a call, “remote in use” will not be displayed on other phones that share the line. Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 28: Maximum Supported Calls On A Shared Line

    Maximum Supported Calls on a Shared Line Your system administrator can configure your shared line to support a different number of calls than your co-workers who share the line with you. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can.

  • Page 29: Preventing Others From Viewing Or Joining A Shared-line Call

    These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 30

    Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you want to... Then...

  • Page 31: Customizing Phone Settings

    Customizing Phone Settings Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Note • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Accessing Your User Options Web Pages” section on page 28 for more information.

  • Page 32: Customizing Rings

    Setting Up Speed Dial Buttons You can set up to four speed dial buttons on your Cisco IP Phone 7905G and 7912G. Set up speed dial buttons from your User Options web pages, as described in the table below. (See the “Accessing Your User Options Web Pages”...

  • Page 33: Using Voice Messaging, Call Logs, And Directories

    To dial from a listing, select the call record and go off-hook. Erase your call log Press the Menu button and choose Directories > Clear. Cisco IP Phone 7905G and 7912G for Cisco CallManager...

  • Page 34: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 35: Subscribing To Phone Services

    Then do this after you log in and select your device type... Subscribe to a From the main menu, choose Configure your Cisco IP Phone Services. Select a service service from the “Available Services” drop-down list and click Continue. Enter more information upon request (such as a zip code or PIN), then click Subscribe.

  • Page 36: Understanding Additional Configuration Options

    Ask your system administrator to See “Using the Extension Mobility phone from configure the Extension Mobility service Service” in the Customizing Your another phone for your phone. Cisco IP Phone on the Web phone guide at http://www.cisco.com/univercd/cc /td/doc/product/voice/c_ipphon/e nglish/ipp7905G/usopt.pdf 78-16319-01...

  • Page 37: Troubleshooting Your Phone

    Troubleshooting Your Phone Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. The information in this section is only necessary if your administrator asks you to perform one of the procedures.

  • Page 38

    Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey in one of two ways: If you want to... Then... Quickly report an While on a call, press more > QRT. audio problem with a Your phone system will collect and log audio data for the current call and current call...

  • Page 39: Cisco One-year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the CD that accompanies your Cisco product. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or from Cisco.com.

  • Page 40

    One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 41

    Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7905G/7912G for Cisco CallManager...

  • Page 42

    78-16319-01...

  • Page 43

    Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7905G/7912G for Cisco CallManager...

  • Page 44

    78-16319-01...

  • Page 46

    CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA,...

This manual also for:

7912, 7905g, 7912g

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