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Cisco 7905G - IP Phone VoIP Phone Manual

For cisco unified callmanager 5.0 (sccp)
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Cisco Unified IP Phone 7905G and
7912G for Cisco Unified CallManager
5.0 (SCCP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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  Summary of Contents for Cisco 7905G - IP Phone VoIP

  • Page 1 Phone Guide Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
  • Page 3 Send a call to your voice Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and messaging system certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners.
  • Page 4 Phone Screen Icons Other Features Monitor Listen to a call on the speaker Messages waiting MonOff Disable the Monitor function Call State more Display additional softkeys Option selected Call Forwarding enabled Message Access voice mail system NewCall Make a new call Call on hold Button Icons OPickUp...
  • Page 5: Table Of Contents

    Entering and Editing Text Basic Call Handling Placing a Call Answering a Call Ending a Call Using the Speaker Using the Hold Button Transferring a Connected Call Making Conference Calls Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 6 Adding Yourself to a Shared-Line Call Preventing Others from Viewing or Joining a Shared-Line Call Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Using Phone Settings Adjusting the Volume Customizing Rings Using Voice Messaging, Call Logs, and Directories...
  • Page 7 Controlling User Settings on the Web Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 8 OL-8166-01...
  • Page 9: Getting Started

    Change the ringer or call volume See the “Adjusting the Volume” section on page 38. Choose a different ring sound See the “Customizing Rings” section on page 39. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 14 OL-8166-01...
  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 16 OL-8166-01...
  • Page 17 Getting Started Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 18 Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
  • Page 19 In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 20: Accessibility Features

    Accessibility Features A list of accessibility features is available upon request. OL-8166-01...
  • Page 21: Connecting Your Phone

    Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to Figure 1 (Cisco Unified IP Phone 7905G) and Figure 2 (Cisco Unified IP Phone 7912G) and the tables that follow to connect your phone.
  • Page 22 Figure 2 Cisco Unified IP Phone 7912G Cable Connections Network port (10/100 SW) DC Adaptor port (DC48V) Access port (10/100 PC) Cisco-supplied power supply (optional) Handset port Power cable OL-8166-01...
  • Page 23 You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 24: An Overview Of Your Phone

    An Overview of Your Phone The Cisco Unified IP Phones 7905G and 7912G support: • Voice communication over a data network • Familiar telephony features to handle calls easily • Special features to extend and customize your call-handling capabilities • Online control from your User Options web pages •...
  • Page 25: Understanding Feature Operation And Availability

    Allows the phone to stand at a convenient angle on a desk or table. Understanding Feature Operation and Availability The operation of your Cisco Unified IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.
  • Page 26: Call-Handling And Navigation Tips

    Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco Unified IP Phone. Understanding Lines vs. Calls It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion:...
  • Page 27: Choosing And Selecting Calls

    • Incoming calls are initially shown on the top of the display but move to the bottom once you answer them. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 28: Using Feature Menus

    Using Feature Menus The following can help you use feature menus. If you want to... Then... Access the feature menus Press the Menu button to display Messages, Directories, Settings, and Services feature menus. Scroll through a list or Press the Navigation button. menu Select a menu item Use the Navigation button to scroll to a menu item, then press Select.
  • Page 29: Basic Call Handling

    Calls, Placed Calls, Speed Dial, or Directory Services. To dial from a listing, scroll to it and go off-hook. To add a prefix or other digits to the number before dialing, press EditDial. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 30 Dial from a corporate Use the Cisco Webdialer feature. Open a web browser and go to your directory web page company directory. Click on a phone number in the directory. Click Dial to place the call.
  • Page 31: Answering A Call

    Use Call Park. See the “Storing and Retrieving Parked Calls” to retrieve, a held call on section on page 31. another phone (such as a phone in a conference room) Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 32: Ending A Call

    Using the Speaker The Cisco Unified IP Phone 7905G and 7912G each provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must pick up the handset.
  • Page 33: Using The Hold Button

    If your system administrator did not enable on-hook transfer, you must press Trnsfer again to complete the transfer. To cancel the transfer, press EndCall. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 34: Making Conference Calls

    Conference calling allows three or more parties to participate in a call simultaneously. Your Cisco Unified IP Phone can support several types of conference calls depending on your needs and your phone’s configuration. The following conference softkeys may be available on your phone: •...
  • Page 35: Starting Or Joining A Standard Conference Call

    • If you get an error stating “No Participant Info” when attempting to use Join, be sure that you have selected at least one call in addition to the active call. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 36: Starting Or Joining A Meet-Me Conference Call

    Hang up or press EndCall. Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco Unified IP Phone to another number. Enter the Call Forward All target number exactly as you would need to dial it from your desk phone.
  • Page 37 • You can always cancel call forwarding from your phone, even if you set it up from your User Options web page. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 38: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
  • Page 39: Storing And Retrieving Parked Calls

    You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, at a co-worker’s desk or in a conference room).
  • Page 40: Picking Up A Redirected Call On Your Phone

    Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).
  • Page 41: Understanding Shared Lines

    However, your co-worker would be able to make a new call on the shared line because her phone supports a maximum of five calls on the shared line, not just four. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 42: Adding Yourself To A Shared-Line Call

    Adding Yourself to a Shared-Line Call If you use a shared line, you can use cBarge to join an in-progress call and convert it to a standard conference. This gives you and all call participants the same features available in standard conferences (see the “Making Conference Calls”...
  • Page 43: Tracing Suspicious Calls

    Receive a priority (precedence) call Hear the special call waiting tone and note the special icon displayed for the incoming call. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 44 If you want to... Then... View the priority level of a call Higher priority calls display at the top of your call list. The following icons indicate the assigned priority: (no icon) Normal (routine) call Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) call Accept a higher-priority call...
  • Page 45: Using Cisco Extension Mobility

    Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 46: Using Phone Settings

    Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting settings, as described in the tables below. Note • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Customizing Your Phone on the Web” section on page 45 for more information.
  • Page 47: Customizing Rings

    Navigation button to scroll through the ring types and press Play to hear the selected ring type. When you find the ring you want, press Select and OK. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 48: Using Voice Messaging, Call Logs, And Directories

    Using Voice Messaging, Call Logs, and Directories This section describes how you can access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice message service that your phone system uses. For the most Note accurate and detailed information about using the voice message service, see the documentation that came with it.
  • Page 49: Using Call Logs

    Fast Dials allows you to assign codes to PAB entries for quick dialing. – To access these feature, Press the Menu button and select Directory > Directory Services. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 50: Using Corporate Directory On Your Phone

    1. Press the Menu button and select Directory > Directory Services > Directory (for PAB Personal Directory (exact name can vary). and Fast Dial codes) Enter your Cisco Unified CallManager user ID and password, then press Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book.
  • Page 51 4. Highlight the number that you want to dial (Home, Work, or Mobile) and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 52 If you want to... Then... Add a new Fast Dial 1. Press the Menu button and select Directory > Directory Services > code (not using a PAB Personal Directory > Personal Fast Dials. entry) 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4.
  • Page 53: Customizing Your Phone On The Web

    You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
  • Page 54: Configuring Features And Services On The Web

    The Personal Directory feature set consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified CallManager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See the “Using Personal Directory Note on Your Phone”...
  • Page 55: Configuring Fast Dials On The Web

    • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options pages and do not display a configurable text label. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 56: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator must make Cisco Unified CallManager Address Book Synchronizer available to you.
  • Page 57: Setting Up Phone Services On The Web

    On your phone, press the Menu button and then select Services. A list phone of services that you have subscribed to or that your system administrator has assigned to you will be displayed. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 58: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 59: Using Cisco Webdialer

    Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you.
  • Page 60 Menu > Settings > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.
  • Page 61: Understanding Additional Configuration Options

    Ask your system administrator to See “Using Cisco Extension phone features configure the Extension Mobility service Mobility” section on page 37. from another for your phone. phone in the system Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 62: Troubleshooting Your Phone

    Troubleshooting Your Phone This section tells you how to access information about your Cisco Unified IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. The information in this section is only necessary if your administrator asks you to perform one of the procedures.
  • Page 63: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 64 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 66 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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