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Cisco 7910G - IP Phone VoIP User Manual

Cisco callmanager express 3.2.
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Cisco Unified IP Phone User Guide for Cisco CallManager Express 3.2

and Later

1
Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later
2
Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express
3.2 and Later
3
Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and Later
4
Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later
5
Cisco Unified IP Phone 7935 Conference Station and Cisco Unified IP Phone 7936 Conference
Station for Cisco CallManager Express Services 3.2 and Later
7
Cisco Unified IP Phone 7960G and Cisco Unified IP Phone 7940G for Cisco CallManager
Express 3.2 and Later
8
Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number
User Guide

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   Summary of Contents for Cisco 7910G - IP Phone VoIP

  • Page 1: And Later

    Later Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express 3.2 and Later Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and Later Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later...

  • Page 2

    Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. type 2 Paper label and plastic cover Used to display your phone number.

  • Page 3: Answer A Call

    Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to announce a new voice-mail message. (Functionality will vary depending on your message system.) Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: •...

  • Page 4

    Note voice-mail message. (Functionality will vary depending on your message system.) Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call • Press the Up or Down Volume button while the handset is in use.

  • Page 5: Forward All Calls

    3. When the call connects, press the Conference button again to add the new party to the existing call with the first party. To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on hold: •...

  • Page 6

    Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. type 2 LCD screen Displays information such as line/call status, phone number, and soft key tabs.

  • Page 7

    Soft keys change according to the state of the phone. Use the soft keys to engage any of the functions displayed on the corresponding LCD tabs. The following is a comprehensive list of soft keys offered on the Cisco Unified IP Phone 7905G and the Cisco Unified IP Phone 7912G. Functionality will vary according to your system configuration.

  • Page 8

    Trnsfer Transfers selected calls to an alternate number. Increases the LCD screen contrast. Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial a number on the keypad.

  • Page 9: Manage Call Waiting

    Alternate Method to Retrieve Voice-Mail Messages To retrieve voice-mail messages, perform the following steps: 1. Select an available Cisco Unified IP phone line by lifting the handset. Listen for the dial tone. 2. Press the Menu button. 3. Press 1 on the keypad, or use the Navigation button to locate Messages in the list of options.

  • Page 10: Adjust The Ring Volume

    Using Cisco CallManager Express 3.2 and Later Features Divert Incoming Calls To forward any incoming call to the call-forward destination set on the Cisco Unified IP phone: • Press the DND soft key. If the call-forward destination is not set, pressing the DND soft key will disable the ringer.

  • Page 11: Transfer A Call

    To park a call: • Press the Park soft key The Cisco Unified CallManager Express system will automatically select an available call part slot and display the number on the Cisco Unified IP phone screen. To park a call to a specific call part slot: •...

  • Page 12: End A Conference Call

    3. When the call connects, press the Confrn soft key again to add the new party to the existing call with the first party. To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on hold •...

  • Page 13

    Program Personal Speed-Dial Buttons Once an administrator has defined one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string by following these steps: 1.

  • Page 14: View Call History

    8. Press the Dial soft key to dial the number. 9. To exit the directory, press the Exit button. View Call History To access Cisco Unified CallManager Express phone services, including missed, received, or placed calls, perform the following steps: 1. Press the Menu button.

  • Page 15

    Use Audio Paging Audio paging provides a one-way voice path to the phones that have been designated to receive paging. It does not have a press-to-answer option. To use the paging function for paging a group, perform the following steps: 1.

  • Page 16

    Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. type 2 Footstand adjustment Allows you to adjust the angle of the phone base.

  • Page 17

    Settings To adjust your Cisco Unified IP phone settings menu displayed on the LCD screen, use one of the following methods: • Press the Settings button to access the menu. • Press the Volume button to navigate through the list.

  • Page 18

    When you have one or more new messages, the message-waiting indicator (MWI) light on your handset is lit if you have MWI configured. Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call Press the Up or Down Volume button to adjust the volume for the speaker or handset.

  • Page 19: Adjust The Call Volume

    Adjust the Call Volume To adjust the handset volume for all calls, perform the following steps: 1. Press the Settings button. 2. Press 1 on the keypad. 3. Press the Up or Down Volume button to adjust the volume to the desired level. 4.

  • Page 20

    1. Press the Line button. 2. Press the Hold button to reconnect to the original call. To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on hold: • Press the Confr button on the Cisco Unified IP phone.

  • Page 21

    End a Conference Call • To end the conference, call hang up the handset. Once the conference call initiator disconnects, the conference call is terminated. Note Alternate Methods to End a Conference Call Call initiators may use one of the following methods (Functionality will vary according to your system configuration.): •...

  • Page 22

    Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later Button Legend Feature Function Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. type LCD screen Displays the phone number, speed-dial number, name, or other text label assigned to each button.

  • Page 23: Perform Basic Call Functions

    All call functions, such as answering a call, placing a call on hold, transferring a call, call waiting, and so on, are performed from the Cisco Unified IP Phone 7960G. See the, “Cisco Unified IP Phone 7960G and Cisco Unified IP Phone 7940G for Cisco CallManager Express 3.2 and Later”...

  • Page 24

    Cisco Unified IP Phone 7935 Conference Station and Cisco Unified IP Phone 7936 Conference Station for Cisco CallManager Express Services 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model Shows the Cisco Unified IP phone model number.

  • Page 25

    Soft Key Legend Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen. The following is a comprehensive list of soft keys offered. Functionality will vary according to your system configuration.

  • Page 26

    Trnsfer Transfers the current call. View/Edit Enables view and edit capabilities. Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Press the Phone button, and then dial the number.

  • Page 27: Mute A Call

    The Mute feature does not generate music or a beeping tone. Note Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call • Press the Up or Down Volume button to increase or decrease the volume.

  • Page 28

    4. To add parties to a conference call by using the phone book, press the Ph Book soft key and press the Up or Down scroll button to select the entry you want. To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on hold: •...

  • Page 29

    3. When you finish speaking your message and hang up, the phones are returned to their idle states. The Cisco Unified IP Phone 7935 Conference Station and the Cisco Unified IP Phone 7936 Conference Station cannot Note be designated to receive paging.

  • Page 30

    Cisco Unified IP Phone 7931G for Cisco Unified CallManager Express Button Legend The Cisco Unified IP Phone 7931G is a multi-line IP phone which includes 24 buttons that can be assigned to lines and call features. A 3-color LED provides call status information for each line.

  • Page 31

    Soft Key Legend Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change according to the state of the phone.

  • Page 32: Obtain Dial Tone And Place A Call

    Transfers selected calls to another number. Increases the LCD screen contrast. Operating Your Cisco Unified IP Phone Your Phone can be configured in a variety of ways. A typical line button configuration is Applications on line button 24 and Headset on line button 23. To activate and deactivate the headset, for example, press line button 23.

  • Page 33

    To place a call, use one of the following methods: • Dial the number on the keypad. • Press Redial softkey. • In speakerphone mode, press a line button. • Press the NewCall soft key and dial a number on the keypad. •...

  • Page 34: Using The Navigation Pad And Select Button

    • Button is mapped as a line button and there is a call on hold, pressing Select resumes the call. • Button is mapped as a feature, pressing Select invokes the feature. Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call To adjust the handset, speakerphone, or headset volume for the current call, use the following method: 1.

  • Page 35: Directory Transfer

    6. Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting. 7. Press the Exit soft key to return to the main directory menu. Using Cisco Unified CallManager Express 4.0 Features I-Hold The I-Hold feature provides a visual indication of calls on hold on a shared line: a flashing green line-button LED indicates a locally held call and a flashing red line-button LED indicates that the other user has put a call on hold.

  • Page 36

    Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone on the system. To park a call, press the Park soft key. The Cisco Unified CallManager Express system automatically selects an available call part slot and displays the number on the Cisco Unified IP phone screen.

  • Page 37

    To pick up a call that is on hold or a call that is ringing at another extension, use the following method: 1. Press the PickUp soft key. 2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your phone.

  • Page 38

    • To end the conference but remain connected to the most recent call, press the Confrn soft key. The older call is placed on hold. • To disconnect from the conference, hang up the handset. The other parties remain on the conference call. Place a Call from Your Local Directory To access the local phone directory established by the system administrator, use the following method: 1.

  • Page 39: Use The Intercom Feature

    Use the Intercom Feature Cisco Unified CallManager Express supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercoms on two phones that speed-dial each other. A line button is assigned for use as the intercom button.

  • Page 40

    Activate Do Not Disturb (DND) For visual call alerting and information without audible ringing, use DND. Calls receive normal call-forward-busy and no-answer treatment. To activate the Do-Not-Disturb feature, use the following method: 1. Press the more soft key to locate the DND soft key. 2.

  • Page 41

    Button Legend The Cisco Unified IP Phone 7960G and the Cisco Unified IP Phone 7940G differ only in the number of available line or speed-dial buttons. The Cisco Unified IP Phone 7940G has two lines, and the 7960G has six lines.

  • Page 42

    Functions like a traditional handset. Soft Key Legend Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change according to the state of the phone.

  • Page 43

    Selects the highlighted option. Trnsfer Transfers active calls to another extension. Increases the LCD screen contrast. Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number.

  • Page 44

    End a Call Use one of the following methods to end a call: • Hang up the handset. • If you are using a headset, press the Headset button or the EndCall soft key. • If you are using the speakerphone, press the Speaker button or the EndCall soft key. Redial a Number Use one of the following methods to redial the most recently dialed number: •...

  • Page 45

    Retrieve Voice-Mail Messages To access voice messages, perform the following steps: 1. Select an available Cisco Unified IP phone line by lifting the handset, by pressing the speakerphone button, or by pressing a line button. Listen for the dial tone.

  • Page 46

    To park a call: • Press the Park soft key The Cisco Unified CallManager Express system will automatically select an available call part slot and display the number on the Cisco Unified IP phone screen. To park a call to a specific call part slot: •...

  • Page 47

    To pick up a call that is on hold or a call that is ringing at another extension, perform the following steps: 1. Press the PickUp soft key. 2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call will be transferred to your phone.

  • Page 48

    2. Place a call to another number. 3. When the call connects, press Confrn again to add the new party to the call. To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on hold: •...

  • Page 49

    4. Enter the speed-dial number. The digits will appear on the phone display. When you are entering speed-dial numbers on a Cisco Unified IP Phone 7960G, use the backspace (<<) soft key to erase digits that were entered incorrectly. To remove a speed-dial number without replacing it with a new one, press the pound key (#).

  • Page 50

    3. When you finish speaking your message and hang up, the phones are returned to their idle states. Use the Intercom Feature Cisco Unified CallManager Express supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercoms on two phones that speed-dial each other.

  • Page 51: Model Number

    Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number Table 1 provides a quick reference table of the Cisco CallManager Express 3.2 and later functionality by model number to the corresponding page reference. Table 1 Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number...

  • Page 52

    Table 1 Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number (continued) Section 7902 7905/7912 7910 7914 7931 7935/7936 7940/7960 Transfer a Call — Use Audio Paging — — — — — Use the Intercom Feature — —...

  • Page 53

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7902g 7905g 7914 7935 7960g 7940g... Show all

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