IBM NeXtScale nx360 M4 Installation And Service Manual
  1. Manuals
  2. Brands
  3. IBM Manuals
  4. Server
  5. NeXtScale nx360 M4
  6. Installation and service manual
IBM NeXtScale nx360 M4 Installation And Service Manual

IBM NeXtScale nx360 M4 Installation And Service Manual

Hide thumbs Also See for NeXtScale nx360 M4:
1
2
3
4
Table Of Contents
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
Table of Contents

Advertisement

Quick Links

Download this manual
IBM NeXtScale nx360 M4
Type 5455
Installation and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for IBM NeXtScale nx360 M4

Summary of Contents for IBM NeXtScale nx360 M4

  • Page 1 IBM NeXtScale nx360 M4 Type 5455 Installation and Service Guide...
  • Page 3 IBM NeXtScale nx360 M4 Type 5455 Installation and Service Guide...
  • Page 4 Before using this information and the product it supports, read the general information in Appendix D, “Getting help and technical assistance,” on page 373, “Notices” on page 377, the Warranty Information document, and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD. Fourth Edition (June 2014) ©...

  • Page 5: Table Of Contents

    Checkout procedure . 50 About the checkout procedure . . 50 Chapter 1. The IBM NeXtScale nx360 M4 Performing the checkout procedure . . 51 Compute Node Type 5455 ..1 Diagnostic tools .
  • Page 6 Removing and replacing Tier 2 CRUs . . 165 Australia and New Zealand Class A statement Removing a microprocessor and heat sink . . 165 Replacing a microprocessor and heat sink . . 168 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 7 European Union EMC Directive conformance People's Republic of China Class A electronic statement. . 381 emission statement . 383 Germany Class A statement . 382 Taiwan Class A compliance statement . . 384 Japan VCCI Class A statement. . 383 Japan Electronics and Information Technology German Ordinance for Work gloss Industries Association (JEITA) statement .
  • Page 8 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 9: Safety

    Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2014...

  • Page 10: Guidelines For Trained Service Technicians

    This section contains information for trained service technicians. Inspecting for unsafe conditions ® Use this information to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Guidelines For Servicing Electrical Equipment

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the system for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. Statement 1 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 13 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 14 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Statement 4 CAUTION: Use safe practices when lifting. ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 15 Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 16 The following label indicates a hot surface nearby. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. Rack Safety Information, Statement 2 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 17 DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v Always install servers and optional devices starting from the bottom of the rack cabinet. v Always install the heaviest devices in the bottom of the rack cabinet. Safety...
  • Page 18 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 19: Chapter 1. The Ibm Nextscale Nx360 M4 Compute Node Type 5455

    The IBM NeXtScale nx360 M4 Compute Node Type 5455 is supported in the IBM NeXtScale n1200 Enclosure only. This documentation provides the following information about setting up and...

  • Page 20: The Ibm Documentation Cd

    IBM NeXtScale n1200 Enclosure. If the compute node comes with an RFID tag, the RFID tag covers the ID label on the bezel on the front of the compute node, but you can open the RFID tag to see the ID label behind it.

  • Page 21: Hardware And Software Requirements

    Click a document to view it, and press Crtl+F to use the Acrobat search function, or press Alt+F to use the xpdf search function within the document. Click Help for detailed information about using the Documentation Browser. Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 22: Related Documentation

    The following documentation also comes with the server: v Warranty Information This document is in printed format and comes with the server. It contains warranty terms and a pointer to the IBM Statement of Limited Warranty on the IBM website. v Important Notices This document is in printed format and comes with the server.

  • Page 23: Features And Specifications

    NeXtScale n1200 Enclosure chassis. 2. The operating system in the compute node must provide USB support for the compute node to recognize and use USB media drives and devices. The IBM NeXtScale n1200 Enclosure chassis uses USB for internal communication with these devices.
  • Page 24 – Width: 216 mm (8.5 in) – Weight estimation (with no GPU adapter installed): 3.33 kg (7.34 lb) Environment: The NeXtScale nx360 M4 compute node complies with ASHRAE class A3 specifications. Server on v Temperature: 5°C to 40°C (41°F to 104°F) v Humidity, non-condensing: -12°C dew point (10.4°F) and 8% to 85%...
  • Page 25 All personnel and mobile furnishings and equipment must be connected to ground via an appropriate static control system. The following items are considered the minimum requirements: Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 26: What Your Compute Node Offers

    Integrated management module II (IMM2) The integrated management module II (IMM2) combines service processor functions, video controller, and remote presence and blue-screen capture features in a single chip. The IMM provides advanced service-processor control, IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 27 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the IBM Service Information website. The IBM Service Information website provides additional information for parts installation and replacement videos, and error codes for server support.

  • Page 28: Reliability, Availability, And Serviceability Features

    Enclosure. This policy is enforced when the initial power is applied to the IBM NeXtScale n1200 Enclosure or when a compute node is inserted into the IBM NeXtScale n1200 Enclosure. The following settings for this policy are available: – Basic power management –...

  • Page 29: Major Components Of The Storage Tray

    The ServeRAID adapter can be connects from compute node via PCIe interface to support RAID level-0, RAID level-1, RAID level-5, or RAID level-10. The following illustration shows the major components of the storage tray. Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 30: Major Components Of The Gpu Tray

    The GPU tray is installed on the top of a compute node. Each GPU tray supports up to two Graphics Processing Unit (GPU) enclosure (full-height, full-length). The following illustration shows the major components of the GPU tray. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 31: Power, Controls, And Indicators

    Check log System-error Pull out tag Ethernet 2 connector Ethernet 1 Management connector connector (shared management port) (dedicated management port) Figure 6. Compute node control panel buttons, connectors, and LEDs Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 32 Power button/LED When the compute node is connected to power through the IBM NeXtScale n1200 Enclosure, press this button to turn on or turn off the compute node. This button is also the power LED. This green LED indicates the power...

  • Page 33: Console Breakout Cable

    Turning on the compute node Use this information for details about turning on the compute node. After you connect the compute node to power through the IBM NeXtScale n1200 Enclosure, the compute node can be started in any of the following ways: v You can press the power button on the front of the compute node (see “Compute node controls, connectors, and LEDs”...

  • Page 34: Turning Off The Compute Node

    IBM NeXtScale n1200 Enclosure. The compute node can respond to requests from the IMM2, such as a remote request to turn on the compute node. To remove all power from the compute node, you must remove it from the IBM NeXtScale n1200 Enclosure.

  • Page 35: System-Board External Connectors

    1 Operator information panel 10GB ethernet card connector Figure 8. Internal connectors on system board System-board external connectors The following illustration shows the external connectors on the system board. Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 36: System-Board Switches And Jumpers

    Ethernet 2 Management connector connector connector Figure 9. External connectors on system board System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 37: System-Board Leds And Controls

    2. Any system-board switch or jumper block that is not shown in the illustrations in this document are reserved. System-board LEDs and controls The following illustration shows the light-emitting diodes (LEDs) on the system board. Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 38 Lightpath LED Battery error LED Microprocessor 2 error LED Slot 1 error LED Ethernet card error LED RTMM hearbeat LED IMM hearbeat LED Figure 11. LEDs and controls on system board IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 39: Chapter 2. Configuration Information And Instructions

    The firmware for the server is periodically updated and is available for download on the IBM website. To check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/fixcentral.

  • Page 40: Configuring The Server

    Remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the integrated management module (IMM2). The remote presence feature provides the following functions: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 41 UEFI settings from the command line without the need to restart the server to run the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 38. v Configuring RAID arrays For information about configuring RAID arrays, see “Configuring RAID arrays”...

  • Page 42: Using The Serverguide Setup And Installation Cd

    Sets system date and time v Detects installed hardware options and provides updated device drivers for most adapters and devices v Provides diskette-free installation for supported Windows operating systems IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 43: Using The Setup Utility

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
  • Page 44 This choice is on the full Setup utility menu only. v System Settings Select this choice to view or change the server component settings. – Adapters and UEFI Drivers IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 45 Select this choice to view information about the UEFI 1.10 and UEFI 2.0 compliant adapters and drivers installed in the server. – Processors Select this choice to view or change the processor settings. – Memory Select this choice to view or change the memory settings. –...
  • Page 46 The server starts from the first boot record that it finds. If the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions, you can specify a startup sequence for the IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 47 Wake on LAN functions. For example, you can define a startup sequence that checks for a disc in the CD-RW/DVD drive, then checks the hard disk drive, and then checks a network adapter. This choice is on the full Setup utility menu only. v Boot Manager Select this choice to view, add, delete, or change the device boot priority, boot from a file, select a one-time boot, or reset the boot order to the default setting.
  • Page 48 Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it. You must replace the system board. v Remove the battery from the server, wait 30 seconds, and then reinstall it. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 49 v Change the position of the power-on password switch (enable switch 3 of the system board switch block (SW4) to bypass the password check (see “System-board switches and jumpers” on page 18 for more information). Lightpath button UEFI boot recovery jumper Clear CMOS jumper NMI button Figure 12.

  • Page 50: Using The Boot Manager

    For additional information and to download the UpdateXpress System Pack Installer, go to the ToolsCenter for System x and BladeCenter at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/ and click UpdateXpress System Pack Installer. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 51: Changing The Power Policy Option To The Default Settings After Loading Uefi Defaults

    Changing the Power Policy option to the default settings after loading UEFI defaults The default settings for the Power Policy option are set by the IMM2. To change the Power Policy option to the default settings, complete the following steps. 1.

  • Page 52: Using The Remote Presence And Blue-Screen Capture Features

    Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO and diskette image files as virtual drives that are available for use by the server IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 53 v Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition. A system administrator can use the blue-screen capture to assist in determining the cause of the hang condition.

  • Page 54: Using The Embedded Hypervisor

    Web and CLI interfaces. Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional IBM USB flash device with embedded hypervisor. The USB flash device can be installed in USB connectors on the system board (see “Internal cable routing and connectors”...

  • Page 55: Configuring The Ethernet Controller

    Channel over Ethernet (FCoE) and iSCSI storage protocols that is integrated in the integrated management module. For more information and instructions for activating the Features on Demand Ethernet software key, see the IBM Features on Demand User’s Guide. To download the document, go to /http://www.ibm.com/ systems/x/fod/, log in, and click Help.

  • Page 56: Configuring Raid Arrays

    Updating IBM Systems Director Use this information to update the IBM Systems Director. If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 57: Updating The Universal Unique Identifier (Uuid)

    1. Check for the latest version of IBM Systems Director: a. Go to http://www-03.ibm.com/systems/software/director/resources.html. b. If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the web page to download the latest version.
  • Page 58 The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
  • Page 59 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM website. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.

  • Page 60: Updating The Dmi/Smbios Data

    UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, complete the following steps.
  • Page 61 – device.cat v For Linux based operating systems: – cdc_interface.sh 4. After you install ASU, Type the following commands to set the DMI: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method] asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method] asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method] Where: <m/t_model> The server machine type and model number.
  • Page 62 ASU provides the corresponding mapping layer. To download the Advanced Settings Utility Users Guide, complete the following steps: Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. a. Go to http://www.ibm.com/supportportal.
  • Page 63 Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at http://www.ibm.com/support/entry/portal/ docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter page, scroll down for the available tools. 5. Restart the server. Chapter 2. Configuration information and instructions...
  • Page 64 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 65: Chapter 3. Troubleshooting

    Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server.
  • Page 66 UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.

  • Page 67: Undocumented Problems

    Service bulletins IBM continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the IBM NeXtScale nx360 M4 Compute Node server. To find service bulletins that are available for the IBM NeXtScale nx360 M4 Compute Node server, go to and search for Type 5455, and retain.

  • Page 68: Checkout Procedure

    Read the safety information that begins on page “Safety” on page vii. v IBM Dynamic System Analysis (DSA) provides the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.

  • Page 69: Performing The Checkout Procedure

    Check the power supply LEDs (see “Power-supply LEDs” on page 53). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/x86servers/serverproven/compat/us. d. Check all cables and power cords. e. Set all display controls to the middle positions.
  • Page 70 (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support (when requested by IBM Support) or view the information as a text file or HTML file.

  • Page 71: Power-Supply Leds

    – DSA Preboot DSA Preboot diagnostic program is stored in the integrated USB memory on the server. DSA Preboot collects and analyzes system information to aid in diagnosing server problems, as well as offering a rich set of diagnostic tests of the major components of the server.
  • Page 72 The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 73: System Pulse Leds

    AC power-supply LEDs Error (!) Description Action Notes Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2. Follow actions in “Power system board, or fully seated. problems” on page 72. the power supply 3.
  • Page 74 You can view the DSA event log through the DSA program (see “Viewing event logs without restarting the server”). For more information about DSA and DSA messages, see “IBM Dynamic System Analysis” on page 58 and Appendix C, “DSA diagnostic test results,” on page 321.
  • Page 75 DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install DSA Portable or check for and download a later version of DSA Preboot CD image, go to http://www.ibm.com/support/entry/ portal/docdisplay?lndocid=SERV-DSA. If IPMItool is installed in the server, you can use it to view the system-event log.

  • Page 76: Post

    If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 55 for more information. IBM Dynamic System Analysis IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server problems. DSA collects the following information about the server:...
  • Page 77 It is provided in the flash memory on the server, or you can create a bootable media such as a CD, DVD, ISO, USB, or PXE using the IBM ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC Installation and User's Guide at http://www.ibm.com/support/entry/portal/...
  • Page 78 – SAS and SATA drives If you are unable to restart the server or if you need comprehensive diagnostics, use DSA Preboot. For more information and to download the utilities, go to http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=SERV-DSA. Running DSA Preboot diagnostic programs Use this information to run the DSA Preboot diagnostic programs.

  • Page 79: Automated Service Request (Call Home)

    If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. You can also send the DSA error log to IBM support to aid in diagnosing the server problems.

  • Page 80: Troubleshooting By Symptom

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 81: Hypervisor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 82: Intermittent Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 83 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 84: Memory Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 85: Microprocessor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 86: Monitor And Video Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 87 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 88: Network Connection Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 89 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 90: Power Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 91: Serial-Device Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 92: Serverguide Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 93: Software Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 94 DIMMs 19 through 24 Pwr rail G error v PCI adaptor power cable (if one is present) v Fan 3 v Hard disk drives v Hard disk drive backplane assembly IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 95: Solving Ethernet Controller Problems

    Table 5. Components associated with power rail errors (continued) Pwr rail error in the IMM event log Components Pwr rail H error v Hard disk drive power cable v Hard disk drives v Hard disk drive backplane v PCI adapter power cable v Adapter installed in PCI riser-card assembly 2 v PCI riser-card assembly 2 d.

  • Page 96: Solving Undetermined Problems

    If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 97: Problem Determination Tips

    Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. The model name and serial number are located on the ID label on the front of the server as shown in the following illustration.

  • Page 98: Recovering The Server Firmware (Uefi Update Failure)

    “Installation guidelines” on page 93. 2. Turn off the server, and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the compute node cover” on page 110). IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 99 4. Locate the UEFI boot backup jumper (JP2) on the system board. Lightpath button UEFI boot recovery jumper Clear CMOS jumper NMI button Figure 15. UEFI boot backup jumper (JP2) location 5. Move the UEFI boot backup jumper (JP2) from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode.

  • Page 100: In-Band Automated Boot Recovery Method

    20. Reconnect the power cord and any cables that you removed. 21. Restart the server. The system begins the power-on self-test (POST). 22. If these recovery efforts fail, contact your IBM service representative for support. In-band automated boot recovery method Use this information to use the in-band automated boot recovery method.

  • Page 101: Nx-Boot Failure

    Nx-boot failure Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). If this occurs, the server responds in either of the following ways: v The server restarts automatically and attempts POST again.
  • Page 102 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 103: Chapter 4. Parts Listing, Ibm Nextscale Nx360 M4 Compute Node Type 5455

    See “Structural parts” on page 89 for the list of structural parts. v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 104 Microprocessor, Intel Xeon E5-2697 v2 2.7 GHz, 30 MB, 1866 MHz, 00Y2777 130 W (12 core) Microprocessor, Intel Xeon E5-2603 v2 1.8 GHz, 10 MB, 1333 MHz, 00Y2778 80 W (4 core) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 105 Hard disk drive, 3.5-inch 2 TB, 6 Gbps SATA non-hot-swap 00AD016 Hard disk drive, 3.5-inch 3 TB, 6 Gbps SATA non-hot-swap 00AD021 Hard disk drive, 3.5-inch 4 TB, 6 Gbps SATA non-hot-swap 00AD026 Chapter 4. Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 106 Intel Xeon Phi 7120P 90Y2363 Intel Xeon Phi 5110P PCI Express x16 90Y2367 ServeRAID H1110 SAS/SATA controller 81Y4494 FDR10 Infinite band mezz module 00AM518 FDR14 Infinit band mezz dual port embedded adapter 00J6248 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 107: Structural Parts

    59P4739 Structural parts Structural parts are not covered by the IBM Statement of Limited Warranty. You can place an order on the structural parts from the IBM retail store. The following structural parts are available for purchase from the retail store.

  • Page 108: Power Cords

    To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 109 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil 39M5241 39M5375 Canada, Germany, United States of America 39M5378 39M5509 Chapter 4. Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 110 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 111: Chapter 5. Removing And Replacing Components

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 112 Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the compute node IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 113: System Reliability Guidelines

    and operating system support hot-swap capability, you can remove or install the component while the compute node is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

  • Page 114: Returning A Device Or Component

    SMP. See your operating-system documentation for additional information. Removing a compute node from a chassis Use this information to remove a compute node from a NeXtScale nx360 M4 compute node. Before you remove a compute node, complete the following steps: 1.

  • Page 115: Installing A Compute Node In A Chassis

    Handle Figure 17. Removal of a NeXtScale nx360 M4 compute node from a chassis Attention: v To maintain proper system cooling, do not operate the IBM NeXtScale n1200 Enclosure without a compute node or node bay filler installed in each node bay.
  • Page 116 1300-watt power supplies and the indicated power settings. However, when building a NeXtScale n1200 Enclosure solution, you are required to validate the power requirements for your configuration using the latest version of the IBM Power Configurator to ensure that the number of power supplies selected are adequate for supporting your chassis configuration.
  • Page 117 Table 9. Compute nodes supported (low-line AC input, with 900-watt power supply x6) Non- redundant or N+1 redundant Microprocessor # of with OVS redundant, redundant, with OVS SKU (W) microprocessor(s) Note: 1. OVS (Oversubscription) of the power system allows for more efficient use of the available system power.
  • Page 118 GPUs supported (high-line AC input, with 1300-watt power supply x6) Non- redundant or N+1 redundant Microprocessor # of with OVS redundant, redundant, with OVS SKU (W) microprocessor(s) 5 + 1 microprocessor node IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 119 Notes: 1. OVS (Oversubscription) of the power system allows for more efficient use of the available system power. 2. The 225-watt GPUs include IBM option part numbers 00D4192, 00J6161, 00J6163, and 00J6165. Chapter 5. Removing and replacing components...
  • Page 120 Notes: 1. OVS (Oversubscription) of the power system allows for more efficient use of the available system power. 2. The 235-watt GPU is IBM option part number 00FL133. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 121 1. OVS (Oversubscription) of the power system allows for more efficient use of the available system power. 2. The 300-watt GPU is IBM option part number 00J6162. 1300-watt power supply supportability The following table provides the 1300-watt power supply supportability to have better performance and power efficiency.
  • Page 122 If you reinstall the compute node into a different node bay, you might have to reconfigure the compute node. b. To maintain proper system cooling, do not operate the IBM NeXtScale n1200 Enclosure without a compute node or node bay filler in each node bay.

  • Page 123: Removing A Storage Tray From A Compute Node

    (see “Using the Setup utility” on page 25). Removing a storage tray from a compute node Use this information to remove a storage tray from a NeXtScale nx360 M4 compute node. Before you remove a storage tray from a compute node, complete the following steps: 1.

  • Page 124: Installing A Storage Tray Into A Compute Node

    Installing a storage tray into a compute node Use this information to install a storage tray in a NeXtScale nx360 M4 compute node. Before you install the compute node in a chassis, read “Safety” on page vii and “Installation guidelines”...
  • Page 125 Table 16. Hard disk drive configuration for storage tray Legend: HDD=> hard disk drive quantity Drive Filler bay 0 Drive Filler Filler bay 1 Drive Filler Filler Filler Internal bay 2 storage Drive Filler Filler Filler Filler node bay 3 Drive Blank Blank...

  • Page 126: Removing A Gpu Tray From A Compute Node

    Removing a GPU tray from a compute node Use this information to remove a GPU tray from a NeXtScale nx360 M4 compute node. Before you remove a GPU tray from a compute node, complete the following steps: 1.

  • Page 127: Installing A Gpu Tray Into A Compute Node

    Installing a GPU tray into a compute node Use this information to install a GPU tray in a NeXtScale nx360 M4 compute node. Note: 1. When you install the new GPU tray, you must have the latest firmware for both compute node and GPU tray before you proceed.

  • Page 128: Removing And Replacing Structural Parts

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).

  • Page 129: Installing The Compute Node Cover

    CAUTION: The following label indicates a hot surface nearby. Statement 21 CAUTION: Hazardous energy is present when the compute node is connected to the power source. Always replace the compute node cover before installing the compute node. To remove the compute node cover, complete the following steps: 1.
  • Page 130 If you are replacing (installing) a cover, be sure to have the system service label kit available for use during the procedure, (see Chapter 4, “Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455,” on page 85). Attention: You cannot insert the compute node into the IBM NeXtScale n1200 Enclosure until the cover is installed and closed.

  • Page 131: Removing The Air Baffle

    After you install the compute node cover, install the compute node into the chassis (see “Installing a compute node in a chassis” on page 97 for instructions). Removing the air baffle Use this information to remove the air baffle. To remove the air baffle, complete the following steps: 1.

  • Page 132: Replacing The Air Baffle

    5. Reinstall the cover (see “Installing the compute node cover” on page 111). 6. Slide the compute node into the rack. 7. Reconnect the power cords and any cables that you removed. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 133: Removing A Raid Adapter Battery Holder

    8. Turn on the peripheral devices and the compute node. Removing a RAID adapter battery holder Use this information to remove a RAID adapter battery holder. If a RAID adapter battery is installed remotely near the fan cage and you need to replace it, complete the following steps: 1.

  • Page 134: Removing The Pci Riser Filler

    Attention: For proper cooling and airflow, replace the PCI riser filler before you turn on the compute node. Operating the compute node with the PCI riser filler removed might damage compute node components. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 135: Replacing The Pci Riser Filler

    Replacing the PCI riser filler Use this information to install the PCI riser filler. To install the PCI riser filler, complete the following steps: 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 93. 2.

  • Page 136: Replacing The Filler On To The Gpu Tray

    4. Align the filler with the bracket on the middle of the GPU tray; then, lower the filler into the GPU tray. Press the filler down until it is securely seated. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 137: Removing The Front Handle

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).

  • Page 138: Installing The Front Handle

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).

  • Page 139: Removing The Hard Disk Drive Cage

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 140 Figure 37. Removing a hard disk drive cage (3.5-inch) Screws 2.5-inch Hard disk drive cage T8 torx screwdriver Pin hole Back of chassis Figure 38. Removing a hard disk drive cage (2.5-inch) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 141: Installing The Hard Disk Drive Cage

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 142 Figure 40. Installing a hard disk drive cage (3.5-inch) Screws 2.5-inch Hard disk drive cage T8 torx screwdriver Pin hole Back of chassis Figure 41. Installing a hard disk drive cage (2.5-inch) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 143: Removing And Replacing Tier 1 Crus

    97 for instructions). Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
  • Page 144 3. Carefully pull the operator information panel outward a little to make a space for removal. Figure 45. Pull the operator information panel 4. Lift the operator information panel from the compute node. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 145: Installing The Operator Information Panel

    Operator information panel Figure 46. Lift the operator information panel If you are instructed to return the operator information panel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the operator information panel Use this information to install the operator information panel.

  • Page 146: Removing The Power Paddle Card From The Gpu Tray

    6. Remove the four screws that secure the power paddle card to the GPU tray and save them for future use. 7. Slide the power paddle card out of the GPU tray. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 147: Replacing The Power Paddle Card On To The Gpu Tray

    Screws Power paddle card Figure 51. Power paddle card removal 8. If you are instructed to return the power paddle card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the power paddle card on to the GPU tray Use this information to install the power paddle card on to the GPU tray.

  • Page 148: Removing The System Battery

    The following notes describe information that you must consider when replacing the battery. v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 149: Replacing The System Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 150: Removing A Memory Module

    2. Turn off the server and peripheral devices and disconnect all power cords. 3. Remove the cover (see “Removing the compute node cover” on page 110). 4. Remove the air baffle (see “Removing the air baffle” on page 113). IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 151: Installing A Memory Module

    (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/systems/info/x86servers/serverproven/ compat/us for a list of supported memory modules for the compute node. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 152 1600 MHz when the following condition is met: – Two 1.35 V single-rank, dual-ranl, or quad-rank UDIMMs, RDIMMs or LRDIMMs are installed in the same channel. In the Setup utility, Memory IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 153 speed is set to Max performance and LV-DIMM power is set to Enhance performance mode. The 1.35 V UDIMMs, RDIMMs or LRDIMMs will function at 1.5 V. v The compute node supports a maximum of 8 dual-rank UDIMMs. The compute node supports up to one UDIMMs per channel.

  • Page 154: Dimm Installation Sequence

    In general, all channels on the memory interface for each microprocessor can be populated in any order and have no matching requirements. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 155 Table 18. Normal mode DIMM installation sequence Number of installed microprocessor DIMM connector population sequence One microprocessor 4, 3, 1, 2 installed Two microprocessors 4, 5, 3, 6, 1, 8, 2, 7 installed Memory mirrored channel Memory mirrored channel mode replicates and stores data on two pairs of DIMMs within two channels simultaneously.

  • Page 156: Removing The Optional 3.5-Inch Hard Disk Drive Hardware Raid Cage

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 157 3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you. To remove the optional 3.5-inch hard disk drive hardware RAID cage, complete the following steps. Screws 3.5-inch Hard disk drive cage Figure 58.

  • Page 158: Installing The Optional 3.5-Inch Hard Disk Drive Hardware Raid Cage

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 159 Screws 3.5-inch Hard disk drive cage Figure 60. Installing a 3.5-inch hard disk drive hardware RAID cage 1. Remove the cover (see “Removing the compute node cover” on page 110). 2. Position the hardware RAID cage in the bezel at an angle and rotate the cage into position on the system board.

  • Page 160: Removing The Hard Disk Drive Backplate

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).

  • Page 161: Installing The Hard Disk Drive Backplate

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 162 4. Slide the hard disk drive into the bay until it is firmly seated in the connector. 5. Lock the hard disk drive into place by closing the release lever. After you install the hard disk drive backplate, complete the following steps: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 163: Removing And Installing Drives

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 164 1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 165 1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 166 7. Pull the plunger of the 2.5-inch hard disk drive cage outward and rotate the cage downward until the cage snaps into place. Figure 69. Put the 2.5-inch hard disk drive cage downward IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 167 1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 168 9. Pull the plunger of the 2.5-inch hard disk drive cage outward and rotate the cage downward until the cage snaps into place. Figure 72. Put the 2.5-inch hard disk drive cage downward Note: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 169 1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 170 You must turn off the compute node when you perform any steps that involve installing or removing cables. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 171 1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).

  • Page 172: Removing A Pci Riser-Cage Assembly

    If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install hard disk drives. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID manager.

  • Page 173: Replacing A Pci Riser-Cage Assembly

    PCI riser cage Figure 79. PCI riser-cage assembly removal 5. If an adapter is installed in the PCI riser-cage assembly, disconnect any cables that are connected to the adapter. 6. Remove the adapter, if one is present, from the PCI riser-cage assembly (see “Removing an adapter/GPU adapter”...

  • Page 174: Removing A Pci Riser-Cage Assembly In The Gpu Tray

    PCI riser-cage assembly. Use your thumb to press down the right hand side bezel (a tiny square surface) of the compute node; then lift it out of the PCI riser-cage slot on the system board. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 175: Replacing A Pci Riser-Cage Assembly In The Gpu Tray

    Front PCI riser assembly Figure 81. Front PCI riser-cage assembly removal Rear PCI riser assembly Handle Figure 82. Rear PCI riser-cage assembly removal 7. If a GPU adapter is installed in the PCI riser-cage assembly, disconnect any cables that are connected to the adapter. 8.
  • Page 176 10. Replace the cover (see “Installing the compute node cover” on page 111). 11. Slide the server into the rack. 12. Reconnect the power cords and any cables that you removed. 13. Turn on the peripheral devices and the server. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 177: Removing An Adapter/Gpu Adapter

    Removing an adapter/GPU adapter Use this information to remove an adapter/GPU adapter. To remove an adapter/GPU adapter, complete the following steps: 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 93. 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the compute node cover”...

  • Page 178: Replacing An Adapter/Gpu Adapter

    PCI riser-cage assembly. Press the edge of the connector firmly into the PCI riser-cage assembly. Make sure that the adapter/GPU adapter snaps into the PCI riser-cage assembly securely. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 179 PCIe adapter PCI riser-card assembly Figure 88. Adapter installation Power connectors Front PCI riser assembly GPU adapter Expansion slot covers Figure 89. GPU adapter installation (with front PCI riser assembly) Power connectors Rear PCI riser assembly GPU adapter Figure 90. GPU adapter installation (with rear PCI riser assembly) Chapter 5.

  • Page 180: Removing The Usb Flash Drive

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).

  • Page 181: Installing The Usb Flash Drive

    USB hypervisor key Figure 91. USB flash drive removal 1. Remove the cover (see “Removing the compute node cover” on page 110). 2. Locate the USB connector on the system board (see “System-board internal connectors” on page 16). 3. Pull the USB flash drive out of the connector. If you are instructed to return the USB flash drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 182 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions). 3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you.

  • Page 183: Removing And Replacing Tier 2 Crus

    97 for instructions). Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 184 Figure 94. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 185 c. Open the microprocessor retainer. Attention: Do not touch the microprocessor contacts. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. 8. Remove the microprocessor from the socket. a.

  • Page 186: Replacing A Microprocessor And Heat Sink

    Important: Always use the microprocessor installation tool to install a microprocessor. Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board. Any damage to the microprocessor sockets may require replacing the system board. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 187 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. v The server supports up to two multi-core microprocessors. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us for a list of supported microprocessors. v The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 188 Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease. v To order an additional optional microprocessor, contact your IBM sales representative or IBM reseller. The installation tool has two settings for installing two different sizes of microprocessors.
  • Page 189 a. Open the packaging that contains the new microprocessor installation tool assembly and carefully remove the installation tool assembly from the package. Note: Do not touch the microprocessor contacts. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket.
  • Page 190 8. Remove the microprocessor socket cover, tape, or label from the surface of the microprocessor socket, if one is present. Store the socket cover in a safe place. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 191 Microprocessor Figure 104. Socket cover removal Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 95. 9. Close the microprocessor socket release levers and retainer: Microprocessor release lever Microprocessor...
  • Page 192 12. Install the cover (see “Installing the compute node cover” on page 111). 13. Slide the server into the rack. 14. Reconnect the power cords and any cables that you removed. 15. Turn on the peripheral devices and the server. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 193: Thermal Grease

    Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. When you are installing the heat sink on the same microprocessor that it was removed from, make sure that the following requirements are met: v The thermal grease on the heat sink and microprocessor is not contaminated.

  • Page 194: Removing The Compute Node

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 195 See “System-board layouts” on page 16 for more information about the locations of the connectors, jumpers, and LEDs on the system board. To remove the compute node, complete the following steps: Cover 1.8-inch solid-state drive cage 1.8-inch solid state drive backplate 2.5-inch Hard disk drive backplate Heatsink...

  • Page 196: Installing The Compute Node

    1. Read “Safety” on page vii and “Installation guidelines” on page 93. 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 96 for instructions).
  • Page 197 97 for instructions). 3. If any Features on Demand (FOD) features are installed in the compute node, see the instructions in the IBM Feature on Demand User's Guide to reactivate these features. To download this document, go to /http://www.ibm.com/ systems/x/fod/, log in, and click Help.

  • Page 198: Internal Cable Routing And Connectors

    Note: Make sure the relevant cables pass through the cable clips. 3.5-inch Hard disk Power cable drive cage Mini-SAS cable Figure 112. 3.5-inch hard disk drive with software RAID signal cable connection IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 199: Cabling Hard Disk Drive With Serveraid Sas/Sata Controller

    2.5-inch Hard disk Power cable drive cage Mini-SAS cable Figure 113. 2.5-inch hard disk drive with software RAID signal cable connection 1.8-inch solid-state Power cable drive cage Mini-SAS cable Figure 114. 1.8-inch hard disk drive with software RAID signal cable connection Cabling hard disk drive with ServeRAID SAS/SATA controller The internal routing and connectors for the hard disk drive with ServeRAID SAS/SATA controller.
  • Page 200 RAID support for hard disk drive #7) Figure 116. 3.5-inch hard disk drive with ServeRAID SATA controller cable connection (hardware RAID is supported for all hard disk drives) Notes: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 201 1. For 3.5-inch hard disk drive model, the ServeRAID SATA controller is available only with the storage tray installed. 2. You must remove hard disk drive #6 (if there is one installed) before connecting/disconnecting the configuration cable. See “Major components of the storage tray”...
  • Page 202 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 203: Appendix A. Integrated Management Module Ii (Imm2) Error Messages

    System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Specifies whether user action is required to correct the problem. © Copyright IBM Corp. 2014...
  • Page 204 ™ If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), IBM Support will be notified automatically if the event is generated. While you wait for IBM Support to call, you can perform the recommended actions for the event.
  • Page 205 40000005-00000000 • 4000000a-00000000 user modifies the Ethernet Port duplex setting. CIM Information: Prefix: IMM and ID: 0007 Severity: Info SNMP Trap ID: Alert Category: none Automatically notify Support: No Serviceable: No User response: Information only; no action is required. CIM Information: Prefix: IMM and ID: 0004 SNMP Trap ID: 40000008-00000000 Hostname set to [arg1] by user...
  • Page 206 CIM Information: Prefix: IMM and ID: 0016 SNMP Trap ID: SNMP Trap ID: 30 Automatically notify Support: No Automatically notify Support: No User response: Complete the following steps until the problem is solved: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 207 40000011-00000000 • 40000016-00000000 User response: Complete the following steps until the Alert Category: System - Remote Login problem is solved: Serviceable: No Make sure that the correct login ID and password CIM Information: Prefix: IMM and ID: 0019 are being used. Have the system administrator reset the login ID or SNMP Trap ID: 30 password.
  • Page 208 User response: If there was no operating-system error, SNMP Trap ID: complete the following steps until the problem is solved: Automatically notify Support: No Reconfigure the watchdog timer to a higher value. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 209 4000001d-00000000 • 40000021-00000000 Make sure that the IMM Ethernet-over-USB Some cluster solutions require specific code levels or interface is enabled. coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is Reinstall the RNDIS or cdc_ether device driver for supported for the cluster solution before you update the operating system.
  • Page 210 User response: To avoid losing older log entries, save SNMP Trap ID: the log as a text file and clear the log. Automatically notify Support: No User response: Information only; no action is required. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 211 40000027-00000000 • 4000002c-00000000 Automatically notify Support: No 40000027-00000000 Platform Watchdog Timer expired for [arg1]. User response: Complete the following steps until the problem is solved: Explanation: This message is for the use case when an Make sure that the correct login ID and password implementation has detected a Platform Watchdog are being used.
  • Page 212 SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: none User response: Information only; no action is required. Serviceable: No CIM Information: Prefix: IMM and ID: 0048 SNMP Trap ID: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 213 40000034-00000000 • 4000003a-00000000 Alert Category: none 40000034-00000000 IPv6 static IP configuration disabled by user [arg1]. Serviceable: No Explanation: IPv6 static assignment method is CIM Information: Prefix: IMM and ID: 0055 disabled by user SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: none User response: Information only;...
  • Page 214 [arg1] to [arg2] by user [arg3]. CIM Information: Prefix: IMM and ID: 0064 Explanation: A user has modified the telnet port number SNMP Trap ID: Severity: Info Automatically notify Support: No Alert Category: none IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 215 40000041-00000000 • 40000046-00000000 User response: Information only; no action is 40000044-00000000 SNMP Traps port number required. changed from [arg1] to [arg2] by user [arg3]. 40000041-00000000 CIM/XML HTTP port number Explanation: A user has modified the SNMP Traps changed from [arg1] to [arg2] by user port number [arg3].
  • Page 216 User response: Information only; no action is RootDN=[arg2], required. UIDSearchAttribute=[arg3], BindingMethod=[arg4], EnhancedRBS=[arg5], 4000004a-00000000 SNMP [arg1] disabled by user TargetName=[arg6], GroupFilter=[arg7], [arg2] . GroupAttribute=[arg8], Explanation: A user disabled SNMPv1 or SNMPv3 or LoginAttribute=[arg9]. Traps Severity: Info IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 217 4000004e-00000000 • 40000053-00000000 Explanation: A user configured an LDAP Alert Category: none Miscellaneous setting Serviceable: No Severity: Info CIM Information: Prefix: IMM and ID: 0080 Alert Category: none SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: IMM and ID: 0077 User response: Information only;...
  • Page 218 User response: Information only; no action is required. 4000005a-00000000 LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3]. Explanation: A user configured USB-LAN port forwarding Severity: Info IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 219 4000005b-00000000 • 40000060-00000000 Alert Category: none User response: Information only; no action is required. Serviceable: No CIM Information: Prefix: IMM and ID: 0090 4000005e-00000000 SSH [arg1] by user [arg2]. SNMP Trap ID: Explanation: A user enables or disables SSH services Automatically notify Support: No Severity: Info User response: Information only;...
  • Page 220 Explanation: A user account role assigned Alert Category: none Severity: Info Serviceable: No Alert Category: none CIM Information: Prefix: IMM and ID: 0099 Serviceable: No SNMP Trap ID: CIM Information: Prefix: IMM and ID: 0103 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 221 40000068-00000000 • 4000006e-00000000 SNMP Trap ID: 4000006b-00000000 SSH Client key imported for user [arg1] from [arg2]. Automatically notify Support: No Explanation: User imported an SSH Client key User response: Information only; no action is required. Severity: Info Alert Category: none 40000068-00000000 User [arg1] custom privileges set: [arg2].
  • Page 222 [arg3]. SNMP Trap ID: Explanation: Power Cap values changed by user Automatically notify Support: No Severity: Info User response: Information only; no action is Alert Category: none required. Serviceable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 223 40000075-00000000 • 4000007b-00000000 CIM Information: Prefix: IMM and ID: 0120 40000075-00000000 The measured power value exceeded the power cap value. SNMP Trap ID: Explanation: Power exceeded cap Automatically notify Support: No Severity: Warning User response: Information only; no action is required.
  • Page 224 Automatically notify Support: No Explanation: Power cap throttling occurrred User response: Information only; no action is required. Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0127 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 225 Severity: Error SNMP Trap ID: Alert Category: System - Other Automatically notify Support: Yes Serviceable: No User response: IBM Support will address the problem. CIM Information: Prefix: IMM and ID: 0132 SNMP Trap ID: 22 40000088-00000000 Management Controller [arg1]: Automatically notify Support: No Configuration restoration from a file by user [arg2] completed.
  • Page 226 Explanation: This message is for the use case when an implementation has detected an Upper Non-critical User response: Information only; no action is sensor going high has asserted. required. Severity: Warning IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 227 80010701-0702ffff • 80010701-0704ffff Alert Category: Warning - Temperature sensor going high has asserted. Serviceable: Yes Severity: Warning CIM Information: Prefix: PLAT and ID: 0490 Alert Category: Warning - Temperature SNMP Trap ID: 12 Serviceable: Yes Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0490 User response: SNMP Trap ID: 12 Make sure there is a node filler correctly installed...
  • Page 228 Make sure the air baffles are placed and correctly obstructions to the airflow (both front and rear of installed; and make sure the node cover is installed the server). and completely closed. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 229 80010701-1a01ffff • 80010901-0701ffff Make sure the fans are operating, and there are no Make sure the air baffles are placed and correctly obstructions to the airflow (both front and rear of installed; and make sure the node cover is installed the server).
  • Page 230 Alert Category: Critical - Temperature Severity: Error Serviceable: Yes Alert Category: Critical - Temperature CIM Information: Prefix: PLAT and ID: 0494 Serviceable: Yes SNMP Trap ID: 0 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 231 80010901-1002ffff • 80010901-1a01ffff CIM Information: Prefix: PLAT and ID: 0494 Alert Category: Critical - Temperature SNMP Trap ID: 0 Serviceable: Yes Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0494 User response: SNMP Trap ID: 0 Make sure there is a node filler correctly installed Automatically notify Support: No for the empty node slot.
  • Page 232 Reduce the Ambient temperature. The system must Remove the failing power supply. be operating within the specifications. (see Features (Trained technician only) Replace the system board. and specifications for more information) (n = power supply number) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 233 80010b01-0701ffff • 80010b01-0704ffff Reduce the Ambient temperature. The system must 80010b01-0701ffff Numeric sensor be operating within the specifications. (see Features [NumericSensorElementName] going and specifications for more information) high (upper non-recoverable) has asserted. (Ambient Temp) 80010b01-0703ffff Numeric sensor Explanation: This message is for the use case when an [NumericSensorElementName] going implementation has detected an Upper Non-recoverable high (upper non-recoverable) has...
  • Page 234 CIM Information: Prefix: PLAT and ID: 0498 User response: SNMP Trap ID: 0 Make sure there is a node filler correctly installed Automatically notify Support: No for the empty node slot. User response: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 235 80010b01-1a01ffff • 80030006-2101ffff Make sure there is a node filler correctly installed Automatically notify Support: No for the empty node slot. User response: Make sure the air baffles are placed and correctly Make sure there is a node filler correctly installed installed;...
  • Page 236 Explanation: This message is for the use case when an Set the UEFI setting DISK GPT Recovery to implementation has detected a Sensor transitioned to Automatic. non-critical from normal. Replace the corrupt disk. Severity: Warning IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 237 Sensor transitioned to Make sure the PCI adapter is supported by the critical from less severe. server. To confirm, see the IBM ServerProven website. Severity: Error Replace the PCI adapter and make sure the PCI Alert Category: Critical - Temperature adapter is functioning normally.
  • Page 238 Explanation: This message is for the use case when an Make sure there is a node filler correctly installed implementation has detected a Sensor transitioned to for the empty node slot. critical from less severe. Severity: Error IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 239 80070202-1501ffff • 8007020f-2582ffff Alert Category: Critical - Voltage Replace any failing device. Check for a server firmware update. Important: Serviceable: Yes Some cluster solutions require specific code levels CIM Information: Prefix: PLAT and ID: 0522 or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code SNMP Trap ID: 1 is supported for the cluster solution before you...
  • Page 240 1 and 2 again. (Trained technician only) Replace microprocessor 2. If problems still occurred, (trained technician only) (Trained technician only) Replace microprocessor 2 replace the system board. expansion board. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 241 Make sure the PCI adapter is supported by the Severity: Error server. To confirm, see the IBM ServerProven website. Alert Category: Critical - Temperature Replace the PCI adapter and make sure the PCI Serviceable: Yes adapter is functioning normally.
  • Page 242 Make sure the PCI adapter is supported by the implementation has detected a Sensor transitioned to server. To confirm, see the IBM ServerProven non-recoverable from less severe. website. Severity: Error IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 243 80070614-2201ffff • 800b050c-2581ffff Replace the PCI adapter and make sure the PCI User response: No action; information only. adapter is functioning normally. 800b010c-2581ffff Redundancy Lost for 80070614-2201ffff Sensor [SensorElementName] has [RedundancySetElementName] has transitioned to non-recoverable. (TPM asserted. (Backup Memory) Phy Pres Set) Explanation: This message is for the use case when Explanation: This message is for the use case when an Redundancy Lost has asserted.
  • Page 244 CIM Information: Prefix: PLAT and ID: 0794 Severity: Error SNMP Trap ID: 41 Alert Category: Critical - CPU Automatically notify Support: No Serviceable: Yes User response: This is a UEFI detected event. The IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 245 806f000f-220102ff • 806f000f-22010aff UEFI(POST) error code for this event can be found in 806f000f-220104ff The System the logged IMM message text. Please refer to the [ComputerSystemElementName]has UEFI(POST) error code in the "UEFI(POST) error code" encountered a motherboard failure. section of the Information Center for the appropriate (ABR Status) user response.
  • Page 246 CPU voltage mismatch Make sure that the NMI button is not pressed. with the socket voltage. Replace the operator information panel cable. Severity: Error Replace the operator information panel. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 247 806f0021-2201ffff • 806f0021-3001ffff Remove both adapters. 806f0021-2201ffff Fault in slot Replace the riser card. [PhysicalConnectorSystemElementName] on system (Trained service technicians only) Replace the [ComputerSystemElementName]. (No system board. Op ROM Space) Explanation: This message is for the use case when an 806f0021-2c01ffff Fault in slot implementation has detected a Fault in a slot.
  • Page 248 Severity: Info CIM Information: Prefix: PLAT and ID: 0330 Alert Category: System - Other SNMP Trap ID: 50 Serviceable: No Automatically notify Support: Yes CIM Information: Prefix: PLAT and ID: 0368 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 249 806f0028-2101ffff • 806f010c-2001ffff SNMP Trap ID: 806f0107-0302ffff An Over-Temperature Condition has been detected on Automatically notify Support: No [ProcessorElementName]. (CPU 2) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected an Over-Temperature 806f0028-2101ffff Sensor [SensorElementName] is Condition Detected for Processor.
  • Page 250 Manually re-enable all affected DIMMs if the server If the problem follows the DIMM, replace the firmware version is older than UEFI v1.10. If the failing DIMM. server firmware version is UEFI v1.10 or newer, IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 251 Subsystem [MemoryElementName]. (DIMM 4) User response: Explanation: This message is for the use case when an Check the IBM support website for an applicable implementation has detected a Memory uncorrectable retain tip or firmware update that applies to this error.
  • Page 252 (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 253 [StorageVolumeElementName] has been User response: disabled due to a detected fault. Check the IBM support website for an applicable (Computer HDD1) retain tip or firmware update that applies to this Explanation: This message is for the use case when an memory error.
  • Page 254 Alert Category: Critical - Hard Disk drive Alert Category: Critical - Hard Disk drive Serviceable: Yes Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0164 CIM Information: Prefix: PLAT and ID: 0164 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 255 806f010d-0408ffff • 806f010d-040bffff SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: Yes Automatically notify Support: Yes User response: User response: Run the hard disk drive diagnostic test on drive n. Run the hard disk drive diagnostic test on drive n. Reseat the following components: a.
  • Page 256 Reseat the microprocessor, and then restart the server. Severity: Error Replace microprocessor n. (n = microprocessor Alert Category: System - Boot failure number) Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0186 SNMP Trap ID: 25 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 257 806f0123-2101ffff • 806f0207-0301ffff 806f0123-2101ffff Reboot of system 806f0125-1f01ffff [ManagedElementName] detected [ComputerSystemElementName] as absent. (PDB Cable) initiated by [WatchdogElementName]. Explanation: This message is for the use case when an (IPMI Watchdog) implementation has detected a Managed Element is Explanation: This message is for the use case when an Absent.
  • Page 258 Hard disk drive. b. Cable from the system board to CPUs) the backplane. c. Hard disk drive backplane. (n = hard disk drive number) Explanation: This message is for the use case when an IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 259 806f020d-0402ffff • 806f020d-0405ffff 806f020d-0402ffff Failure Predicted on drive 806f020d-0404ffff Failure Predicted on drive [StorageVolumeElementName] for array [StorageVolumeElementName] for array [ComputerSystemElementName]. [ComputerSystemElementName]. (Computer HDD1) (Computer HDD3) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected an Array Failure is implementation has detected an Array Failure is Predicted.
  • Page 260 Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = the backplane. c. Hard disk drive backplane. (n = hard disk drive number) hard disk drive number) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 261 806f020d-040affff • 806f030c-2001ffff 806f020d-040affff Failure Predicted on drive 806f020d-040cffff Failure Predicted on drive [StorageVolumeElementName] for array [StorageVolumeElementName] for array [ComputerSystemElementName]. (1U [ComputerSystemElementName]. (1U Storage HDD5) Storage HDD7) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected an Array Failure is implementation has detected an Array Failure is Predicted.
  • Page 262 Check the IBM support website for an applicable microprocessor. retain tip or firmware update that applies to this (Trained technician only) If the problem occurs on memory error. the same DIMM connector, check the DIMM IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 263 10 seconds before restarting Alert Category: Critical - Memory the server. Check the IBM support website for an applicable Serviceable: Yes retain tip or firmware update that applies to this CIM Information: Prefix: PLAT and ID: 0136 memory error.
  • Page 264 Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 265 Explanation: This message is for the use case when an for that error event and restart the server. implementation has detected a Software NMI. Check the IBM support website for an applicable Severity: Error retain tip or firmware update that applies to this Alert Category: Critical - Other memory event.
  • Page 266 Explanation: This message is for the use case when an implementation has detected that Memory has been implementation has detected that Memory has been Disabled. Disabled. Severity: Info Severity: Info IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 267 Check the IBM support website for an applicable Check the IBM support website for an applicable retain tip or firmware update that applies to this retain tip or firmware update that applies to this memory event.
  • Page 268 Configuration Mismatch. (All CPUs) material or is damaged, replace the system board. Explanation: This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 269 If a damage is found, replace the system board. User response: (Trained technician only) Replace the affected Check the IBM support website for an applicable microprocessor. retain tip or firmware update that applies to this memory error.
  • Page 270 If a damage is found, replace the system board. CIM Information: Prefix: PLAT and ID: 0144 (Trained technician only) Replace the affected SNMP Trap ID: 43 microprocessor. Automatically notify Support: Yes User response: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 271 806f050c-2008ffff • 806f050d-0402ffff Check the IBM support website for an applicable 806f050c-2008ffff Memory Logging Limit Reached retain tip or firmware update that applies to this for [PhysicalMemoryElementName] on memory error. Subsystem [MemoryElementName]. Swap the affected DIMMs (as indicated by the...
  • Page 272 Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. Automatically notify Support: No Make sure that the SAS cable is connected User response: correctly. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 273 806f050d-0407ffff • 806f050d-040affff Replace the SAS cable. Replace the hard disk drive that is indicated by a lit status LED. Check backplane cable connection. Replace the RAID adapter. 806f050d-0409ffff Array Replace the hard disk drive that is indicated by a [ComputerSystemElementName] is in lit status LED.
  • Page 274 Recover the server firmware from the backup page by restarting the server. Update the server firmware to the latest level (see Updating the firmware). Important: Some cluster solutions require specific code levels or coordinated IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 275 806f0607-0301ffff • 806f060d-0401ffff code updates. If the device is part of a cluster Update the server firmware to the latest level (see solution, verify that the latest level of code is Updating the firmware). supported for the cluster solution before you update (Trained technician only) Replace the incompatible the code.
  • Page 276 Alert Category: Critical - Hard Disk drive failed. (Computer HDD3) Serviceable: Yes Explanation: This message is for the use case when an CIM Information: Prefix: PLAT and ID: 0176 implementation has detected that an Array Failed. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 277 806f060d-0407ffff • 806f060d-040affff SNMP Trap ID: 5 Make sure that the SAS cable is connected correctly. Automatically notify Support: Yes Replace the SAS cable. User response: Replace the RAID adapter. Make sure that the RAID adapter firmware and Replace the hard disk drive that is indicated by a hard disk drive firmware are at the latest level.
  • Page 278 [PhysicalMemoryElementName] on speed, and technology. Subsystem [MemoryElementName]. (DIMM 1) Explanation: This message is for the use case when an implementation has detected a Memory DIMM IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 279 806f070c-2004ffff • 806f070c-2581ffff User response: Make sure that DIMMs are installed in 806f070c-2004ffff Configuration Error for the correct sequence and have the same size, type, [PhysicalMemoryElementName] on speed, and technology. Subsystem [MemoryElementName]. (DIMM 4) 806f070c-2007ffff Configuration Error for Explanation: This message is for the use case when an [PhysicalMemoryElementName] on implementation has detected a Memory DIMM Subsystem [MemoryElementName].
  • Page 280 SNMP Trap ID: Alert Category: System - Other Automatically notify Support: No Serviceable: No User response: No action; information only. CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 281 806f070d-0407ffff • 806f070d-040cffff 806f070d-0407ffff Rebuild in progress for Array in 806f070d-040affff Rebuild in progress for Array in system [ComputerSystemElementName]. system [ComputerSystemElementName]. (1U Storage HDD2) (1U Storage HDD5) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is implementation has detected that an Array Rebuild is in Progress.
  • Page 282 Check the DIMM error LEDs. User response: No action; information only. Remove the failing DIMM from the system board. Check for a server firmware update. Important: Some cluster solutions require specific code levels IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 283 806f0813-2582ffff • 806f090c-2002ffff or coordinated code updates. If the device is part of or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code a cluster solution, verify that the latest level of code is supported for the cluster solution before you is supported for the cluster solution before you update the code.
  • Page 284 Explanation: This message is for the use case when an Subsystem [MemoryElementName] implementation has detected Memory has been Throttled. (DIMM 8) Throttled. Explanation: This message is for the use case when an Severity: Warning IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 285 806f0a07-0301ffff • 806f0a0c-2002ffff implementation has detected Memory has been Automatically notify Support: No Throttled. User response: Severity: Warning Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of Alert Category: System - Other the server), that the air baffles are in place and Serviceable: Yes correctly installed, and that the server cover is...
  • Page 286 Condition for Memory that has been Detected. Condition for Memory that has been Detected. Severity: Error Severity: Error Alert Category: Critical - Temperature Alert Category: Critical - Temperature Serviceable: Yes Serviceable: Yes IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 287 806f0a0c-2007ffff • 806f0a13-0302ffff CIM Information: Prefix: PLAT and ID: 0146 CIM Information: Prefix: PLAT and ID: 0146 SNMP Trap ID: 0 SNMP Trap ID: 0 Automatically notify Support: No Automatically notify Support: No User response: User response: Make sure that the fans are operating, that there Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are no obstructions to the airflow, that the air baffles...
  • Page 288 CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 SNMP Trap ID: 12 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 289 81010701-1001ffff • 81010701-2c01ffff 81010701-1001ffff Numeric sensor 81010701-1502ffff Numeric sensor [NumericSensorElementName] going [NumericSensorElementName] going high (upper non-critical) has deasserted. high (upper non-critical) has deasserted. (PCI Riser 1 Temp) (GPU Outlet Temp) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected an Upper Non-critical implementation has detected an Upper Non-critical...
  • Page 290 CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 SNMP Trap ID: 0 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 291 81010901-1002ffff • 81010901-2d01ffff 81010901-1002ffff Numeric sensor 81010901-1a01ffff Numeric sensor [NumericSensorElementName] going [NumericSensorElementName] going high (upper critical) has deasserted. (PCI high (upper critical) has deasserted. Riser 2 Temp) (HDD Outlet Temp) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor implementation has detected an Upper Critical sensor...
  • Page 292 CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 SNMP Trap ID: 0 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 293 81010b01-1002ffff • 81010b01-2d01ffff 81010b01-1002ffff Numeric sensor 81010b01-1a01ffff Numeric sensor [NumericSensorElementName] going [NumericSensorElementName] going high (upper non-recoverable) has high (upper non-recoverable) has deasserted. (PCI Riser 2 Temp) deasserted. (HDD Outlet Temp) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable implementation has detected an Upper Non-recoverable...
  • Page 294 Sensor has deasserted a transition to non-critical from normal. Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0523 Alert Category: Warning - Other SNMP Trap ID: 0 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 295 81070201-0302ffff • 81070202-0701ffff Automatically notify Support: No 81070201-1103ffff Sensor [SensorElementName] has transitioned to a less severe state from User response: No action; information only. critical. (PCI 3 Temp) Explanation: This message is for the use case when an 81070201-0302ffff Sensor [SensorElementName] has implementation has detected a Sensor transition to less transitioned to a less severe state from severe from critical.
  • Page 296 CIM Information: Prefix: PLAT and ID: 0523 SNMP Trap ID: 50 SNMP Trap ID: 50 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 297 8107021b-0301ffff • 81070301-1101ffff 8107021b-0301ffff Sensor [SensorElementName] has 81070301-0301ffff Sensor [SensorElementName] has transitioned to a less severe state from deasserted the transition to critical. (CPU 1 QPILinkErr) non-recoverable from a less severe state. (CPU 1 OverTemp) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less Explanation: This message is for the use case when an severe from critical.
  • Page 298 CIM Information: Prefix: PLAT and ID: 0525 SNMP Trap ID: 41 SNMP Trap ID: 0 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 299 816f0007-0301ffff • 816f0021-2582ffff implementation has detected that Post Error has 816f0007-0301ffff [ProcessorElementName] has deasserted. Recovered from IERR. (CPU 1) Severity: Info Explanation: This message is for the use case when an implementation has detected a Processor Recovered - Alert Category: Critical - Other IERR Condition.
  • Page 300 (TPM Cmd Failures) (PCI 2) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Sensor returned from IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 301 816f0107-0301ffff • 816f010c-2004ffff degraded/unavailable/failure. Alert Category: Critical - Memory Severity: Info Serviceable: No Alert Category: Warning - Other CIM Information: Prefix: PLAT and ID: 0139 Serviceable: No SNMP Trap ID: 41 CIM Information: Prefix: PLAT and ID: 0399 Automatically notify Support: No SNMP Trap ID: 60 User response: No action;...
  • Page 302 User response: No action; information only. One of 816f010c-2007ffff Uncorrectable error recovery the DIMMs : detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) Explanation: This message is for the use case when an IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 303 816f010d-0401ffff • 816f010d-0407ffff Alert Category: Critical - Hard Disk drive 816f010d-0401ffff The Drive [StorageVolumeElementName] has been Serviceable: No enabled. (Computer HDD0) CIM Information: Prefix: PLAT and ID: 0167 Explanation: This message is for the use case when an SNMP Trap ID: 5 implementation has detected a Drive was Enabled.
  • Page 304 CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 50 SNMP Trap ID: 5 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 305 816f0113-0301ffff • 816f0125-2c01ffff 816f0113-0301ffff System 816f0125-1001ffff [ManagedElementName] detected [ComputerSystemElementName] has as present. (PCI Riser 1) recovered from a bus timeout. (CPU 1 Explanation: This message is for the use case when an PECI) implementation has detected a Managed Element is Explanation: This message is for the use case when an now Present.
  • Page 306 Severity: Info Alert Category: System - Predicted Failure Alert Category: Critical - CPU Serviceable: No Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 CIM Information: Prefix: PLAT and ID: 0045 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 307 816f020d-0404ffff • 816f020d-0409ffff SNMP Trap ID: 27 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f020d-0407ffff Failure no longer Predicted on drive [StorageVolumeElementName] for 816f020d-0404ffff Failure no longer Predicted on array [ComputerSystemElementName].
  • Page 308 CIM Information: Prefix: PLAT and ID: 0169 Automatically notify Support: No SNMP Trap ID: 27 User response: No action; information only. Automatically notify Support: No User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 309 816f030c-2004ffff • 816f0313-1701ffff 816f030c-2004ffff Scrub Failure for 816f030c-2007ffff Scrub Failure for [PhysicalMemoryElementName] on [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has Subsystem [MemoryElementName]has recovered. (DIMM 4) recovered. (DIMM 7) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure implementation has detected a Memory Scrub failure recovery.
  • Page 310 CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 311 816f040c-2007ffff • 816f0507-0302ffff 816f040c-2007ffff [PhysicalMemoryElementName] 816f0413-2582ffff A PCI PERR recovery has occurred Enabled on Subsystem on system [MemoryElementName]. (DIMM 7) [ComputerSystemElementName]. (PCIs) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that Memory has been implementation has detected a PCI PERR recovered.
  • Page 312 CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 SNMP Trap ID: 43 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 313 816f050c-2006ffff • 816f050d-0402ffff 816f050c-2006ffff Memory Logging Limit Removed 816f050c-2581ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. Subsystem [MemoryElementName]. (All (DIMM 6) DIMMS) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that the Memory Logging implementation has detected that the Memory Logging Limit has been Removed.
  • Page 314 CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 SNMP Trap ID: 5 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 315 816f050d-0409ffff • 816f0607-0302ffff 816f050d-0409ffff Critical Array 816f050d-040cffff Critical Array [ComputerSystemElementName] has [ComputerSystemElementName] has deasserted. (1U Storage HDD4) deasserted. (1U Storage HDD7) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has implementation has detected that an Critiacal Array has deasserted.
  • Page 316 CIM Information: Prefix: PLAT and ID: 0177 Automatically notify Support: No SNMP Trap ID: 5 User response: No action; information only. Automatically notify Support: No User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 317 816f060d-0406ffff • 816f060d-040bffff 816f060d-0406ffff Array in system 816f060d-0409ffff Array in system [ComputerSystemElementName] has [ComputerSystemElementName] has been restored. (1U Storage HDD1) been restored. (1U Storage HDD4) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that a Failed Array has implementation has detected that a Failed Array has been Restored.
  • Page 318 CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 SNMP Trap ID: 41 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 319 816f070c-2006ffff • 816f070d-0402ffff 816f070c-2006ffff Configuration error for 816f070c-2581ffff Configuration error for [PhysicalMemoryElementName] on [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has Subsystem [MemoryElementName]has deasserted. (DIMM 6) deasserted. (All DIMMS) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected a Memory DIMM implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 320 CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 321 816f070d-0409ffff • 816f0807-2584ffff 816f070d-0409ffff Rebuild completed for Array in 816f070d-040cffff Rebuild completed for Array in system [ComputerSystemElementName]. system [ComputerSystemElementName]. (1U Storage HDD4) (1U Storage HDD7) Explanation: This message is for the use case when an Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has implementation has detected that an Array Rebuild has Completed.
  • Page 322 Explanation: This message is for the use case when an implementation has detected a that a system has Alert Category: System - Other recovered from a Bus Uncorrectable Error. Serviceable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 323 816f090c-2004ffff • 816f0a07-0301ffff CIM Information: Prefix: PLAT and ID: 0143 User response: No action; information only. SNMP Trap ID: 816f090c-2007ffff [PhysicalMemoryElementName] on Automatically notify Support: No Subsystem [MemoryElementName] is no longer Throttled. (DIMM 7) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected Memory is no longer 816f090c-2004ffff...
  • Page 324 Serviceable: No SNMP Trap ID: 0 CIM Information: Prefix: PLAT and ID: 0147 Automatically notify Support: No SNMP Trap ID: 0 User response: No action; information only. Automatically notify Support: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 325 816f0a0c-2006ffff • 816f0a13-0302ffff User response: No action; information only. Automatically notify Support: No User response: No action; information only. 816f0a0c-2006ffff An Over-Temperature Condition has been removed on the 816f0a13-0301ffff System [PhysicalMemoryElementName] on [ComputerSystemElementName] has Subsystem [MemoryElementName]. recovered from a Fatal Bus Error. (CPU 1 (DIMM 6) PECI) Explanation: This message is for the use case when an...
  • Page 326 816f0a13-0302ffff (Trained technician only) Replace the system board (see Removing the system board and Installing the system board). (n = microprocessor number) IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 327: Appendix B. Uefi (Post) Error Codes

    After you perform all of the actions that are described in this field, if you cannot solve the problem, contact IBM support. The following is the list of the UEFI (POST) error codes and suggested actions to correct the detected problems.
  • Page 328 Explanation: Processors have mismatched Bus Speed Segments Severity: Error Severity: Error User response: Complete the following steps: User response: Complete the following steps: Processors installed do not have the same power requirements IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 329 Verify that matching Processors are installed in the information for this product. correct Processor sockets according to the service Check IBM support site for an applicable service information for this product. Correct any mismatch bulletin or firmware update that applies to this found.
  • Page 330 NOTE: It may be necessary to If error does not persist no additional recovery configure slot to Gen1 or to use special utility action is required. software so that adapter firmware can be upgraded. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 331 Severity: Error User response: Complete the following steps: User response: Complete the following steps: If system failed to boot successfully, DC cycle Check IBM support site for an applicable service system. bulletin or firmware update that applies to this Processor error.
  • Page 332 This event resets UEFI to the default settings for the next boot. If successful, user is forced into F1 If problem persists escalate to the next level of setup. Original UEFI settings are still present. support IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 333 S.3060007 • S.51003 If User did not intentionally trigger the reboots, Check IBM support site for an applicable service check logs for probable cause. bulletin or firmware update that applies to this error. Undo recent system changes (settings or devices added).
  • Page 334 If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU). IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 335 CMOS battery. bulletin or firmware update that applies to this error. If problem persists then check IBM support site for an applicable service bulletin or firmware update Inspect processor socket for foreign debris or that applies to this error.
  • Page 336 UEFI image. Severity: Warning (Trained Service Technician Only) Replace system board. User response: Complete the following steps: Use F1 Setup, Verify Settings and Save Settings to recover settings. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 337 Use FPC to remove AUX power from the node. in asserted state This will reboot the entire node. Explanation: TPM physical presence is in asserted Check IBM support site for an applicable service state bulletin or firmware update that applies to this error.
  • Page 338 W.580A1 [W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration. Explanation: Unsupported DIMM Population for Mirror Mode IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 339: Appendix C. Dsa Diagnostic Test Results

    Recoverable: No Explanation: The control registers test was canceled. Automatically notify Support: No Severity: Warning 405-004-000 BRCM:TestInterrupt Test Passed Serviceable: No Explanation: The test passed. Recoverable: No Severity: Event Automatically notify Support: No Serviceable: No © Copyright IBM Corp. 2014...
  • Page 340 405-806-000 BRCM:TestLoopbackPhysical Test symptom" in the system "Installation and Service Aborted Guide" for the next corrective action. Explanation: Loopback testing at the physical layer was canceled. Severity: Warning Serviceable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 341 405-902-000 • 405-907-000 3. If failure remains, refer to "Troubleshooting by 405-902-000 BRCM:TestEEPROM Test Failed symptom" in the system "Installation and Service Explanation: A failure was detected while testing Guide" for the next corrective action. non-volatile RAM. Severity: Error 405-905-000 BRCM:TestLoopbackMAC Test Failed Serviceable: Yes Explanation: BRCM:TestLoopbackMAC Test Failed.

  • Page 342: Dsa Brocade Test Results

    Explanation: The test was canceled. Explanation: The test passed. Severity: Warning Severity: Event Serviceable: No Serviceable: No Recoverable: No Recoverable: No Automatically notify Support: No Automatically notify Support: No 218-803-000 Brocade:PCILoopbackTest Aborted IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 343 Severity: Warning 2. Rerun the test. Serviceable: No 3. Verify whether the firmware is at proper level. 4. Rerun the test. Recoverable: No 5. If the problem remains, contact your IBM Automatically notify Support: No technical-support representative. 218-805-000 Brocade:SerdesEthLoopbackTest Aborted 218-902-000 Brocade:SerdesLoopbackTest Failed Explanation: The test was canceled.

  • Page 344: Dsa Checkpoint Panel Test Results

    1. Inspect and reseat operator information panel cable 4. Replace the operator information panel assembly. at both ends. 5. Run the test again. 2. Verify that the Baseboard Management Controller (BMC) is working. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 345: Dsa Cpu Stress Test Results

    Explanation: CPU Stress Test Aborted. User pressed Firmware/VPD section for this component. The Ctrl-C. latest level firmware for this component can be found in reference to this system type at the IBM Severity: Warning Support website. Serviceable: Yes 5. Run the test again.

  • Page 346: Dsa Emulex Adapter Test Results

    Recoverable: No 516-901-000 ELXUCNA: NIC PHY LoopBackTest Automatically notify Support: No Failed Explanation: A failure was detected during the 516-801-000 ELXUCNA: NIC PHY LoopBackTest loopback test at the physical layer. Aborted IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 347: Dsa Exa Port Ping Test Results

    516-902-000 • 401-901-001 Severity: Error Explanation: A failure was detected while verifying operation of the status LEDs. Serviceable: Yes Severity: Error Recoverable: No Serviceable: Yes Automatically notify Support: No Recoverable: No User response: Complete the following steps: Automatically notify Support: No 1.

  • Page 348: Dsa Hard Drive Test Results

    Recoverable: No Explanation: The test passed. Automatically notify Support: No Severity: Event Serviceable: No 406-002-000 IANet:FIFO Test Passed Recoverable: No Explanation: The test passed. Automatically notify Support: No Severity: Event IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 349 406-800-000 • 406-903-000 User response: Complete the following steps: 406-800-000 IANet:Registers Test Aborted 1. Check component firmware level and upgrade if Explanation: Registers test was canceled. necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Severity: Warning Firmware/VPD section for this component.

  • Page 350: Dsa Lsi Hard Drive Test Results

    The following messages can result when you run the Mellanox adapter test. Automatically notify Support: No 408-000-000 MLNX:MLNX_DiagnosticTestEthernetPort Test Passed 408-001-000 MLNX:MLNX_DiagnosticTestIBPort Test Explanation: Port Test Passed. Passed Severity: Event Explanation: Port Test Passed. Serviceable: No Severity: Event Recoverable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 351: Dsa Memory Isolation Test Results

    408-800-000 • 201-000-004 Serviceable: No Serviceable: Yes Recoverable: No Recoverable: No Automatically notify Support: No Automatically notify Support: No User response: Complete the following steps: 408-800-000 MLNX:MLNX_DiagnosticTestEthernetPort 1. Make sure that the physical link of the port under Test Aborted test in the active state.
  • Page 352 Severity: Warning 4. Make sure that DSA and BIOS/uEFI are at the latest level. Serviceable: No Recoverable: No Automatically notify Support: No User response: Complete the following steps: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 353 201-812-001 • 201-813-002 2. If the problem remains, contact your 201-812-001 Standalone Memory Test Aborted technical-service representative. Explanation: Memory test is not supported for this 3. Turn off the system and disconnect it from power. system. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 354 1. Perform the actions mentioned one at a time and 4. Make sure that DSA and BIOS/uEFI are at the latest try the test after each action. level. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 355 201-815-000 • 201-816-000 2. If the problem remains, contact your Recoverable: No technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 356 Automatically notify Support: No Severity: Warning User response: Complete the following steps: Serviceable: No 1. Perform the actions mentioned one at a time and try the test after each action. Recoverable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 357 201-818-003 • 201-819-003 Automatically notify Support: No 201-819-001 Standalone Memory Test Aborted User response: Complete the following steps: Explanation: The start-end address ranges in the 1. Perform the actions mentioned one at a time and restricted area of the memory. try the test after each action.
  • Page 358 Wait for 45 seconds. Reseat DIMM(s). Reconnect it Explanation: Memory Upper limit is less than 16 to power. Mbytes. 4. Make sure that DSA and BIOS/uEFI are at the latest Severity: Warning level. Serviceable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 359 201-821-001 • 201-822-002 2. If the problem remains, contact your 201-821-001 Standalone Memory Test Aborted technical-service representative. Explanation: Variable range MTRR registers are larger 3. Turn off the system and disconnect it from power. than fixed range MTRR registers. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 360 Wait for 45 seconds. Reseat DIMM(s). Reconnect it Serviceable: No to power. 4. Make sure that DSA and BIOS/uEFI are at the latest Recoverable: No level. Automatically notify Support: No User response: Complete the following steps: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 361 201-826-000 • 201-827-000 1. Perform the actions mentioned one at a time and 201-826-002 Standalone Memory Test Aborted try the test after each action. Explanation: BIOS: Memory Controller has been 2. If the problem remains, contact your disabled. Go to Setup and Enable Memory Controller. technical-service representative.
  • Page 362 Explanation: BIOS: ECC function has been disabled by to power. BIOS. Go to Setup and enable ECC generation. 4. Make sure that DSA and BIOS/uEFI are at the latest Severity: Warning level. Serviceable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 363 201-844-002 • 201-845-003 2. If the problem remains, contact your 201-844-002 Standalone Memory Test Aborted technical-service representative. Explanation: Chipset Error: Problem in masking MSR 3. Turn off the system and disconnect it from power. machine check control MASK registers. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 364 1. Perform the actions mentioned one at a time and try the test after each action. 4. Make sure that DSA and BIOS/uEFI are at the latest level. 2. If the problem remains, contact your technical-service representative. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 365 201-860-001 • 201-861-002 3. Turn off the system and disconnect it from power. 1. Perform the actions mentioned one at a time and Wait for 45 seconds. Reseat DIMM(s). Reconnect it try the test after each action. to power. 2. If the problem remains, contact your 4.
  • Page 366 1. Perform the actions mentioned one at a time and try the test after each action. 4. Make sure that DSA and BIOS/uEFI are at the latest level. 2. If the problem remains, contact your technical-service representative. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 367 201-863-000 • 201-864-001 3. Turn off the system and disconnect it from power. 1. Perform the actions mentioned one at a time and Wait for 45 seconds. Reseat DIMM(s). Reconnect it try the test after each action. to power. 2. If the problem remains, contact your 4.
  • Page 368 1. Perform the actions mentioned one at a time and try the test after each action. 4. Make sure that DSA and BIOS/uEFI are at the latest level. 2. If the problem remains, contact your technical-service representative. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 369 201-865-003 • 201-866-003 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it 1. Perform the actions mentioned one at a time and to power. try the test after each action. 4.
  • Page 370 1. Perform the actions mentioned one at a time and Severity: Warning try the test after each action. 2. If the problem remains, contact your Serviceable: No technical-service representative. Recoverable: No Automatically notify Support: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 371 201-868-002 • 201-869-002 User response: Complete the following steps: 201-869-000 Standalone Memory Test Aborted 1. Perform the actions mentioned one at a time and Explanation: EFI/SAL Invalid parameter from try the test after each action. GetMemoryMap function. 2. If the problem remains, contact your technical-service representative.
  • Page 372 201-870-001 Standalone Memory Test Aborted 4. Make sure that DSA and BIOS/uEFI are at the latest Explanation: CPU Doamin in ACPI not valid. level. Severity: Warning Serviceable: No Recoverable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 373 201-871-000 • 201-877-001 3. Turn off the system and disconnect it from power. 201-871-000 Standalone Memory Test Aborted Wait for 45 seconds. Reseat DIMM(s). Reconnect it Explanation: Data Mis-compare encountered. to power. 4. Make sure that DSA and BIOS/uEFI are at the latest Severity: Warning level.
  • Page 374 4. Make sure that DSA and BIOS/uEFI are at the latest Automatically notify Support: No level. User response: Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 375 201-878-003 • 201-885-003 2. If the problem remains, contact your Severity: Warning technical-service representative. Serviceable: No 3. Turn off the system and disconnect it from power. Recoverable: No Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. Automatically notify Support: No 4.
  • Page 376 Severity: Warning 201-886-002 Standalone Memory Test Aborted Serviceable: No Explanation: Memory Upper limit is less than 16 Mbytes. Recoverable: No Severity: Warning Automatically notify Support: No Serviceable: No Recoverable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 377 201-899-002 • 201-901-003 User response: Complete the following steps: 201-899-002 Standalone Memory Test Aborted 1. Perform the actions mentioned one at a time and Explanation: Memory Diagnostics Test Aborted by try the test after each action. user. 2. If the problem remains, contact your Severity: Warning technical-service representative.

  • Page 378: Dsa Memory Stress Test Results

    Explanation: Memory size is insufficient to run the test. At least 1 GB is required. 202-902-000 MemStr Test Failed Severity: Warning Explanation: Memory size is insufficient to run the Serviceable: Yes test. Recoverable: No Severity: Error IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 379: Dsa Nvidia Gpu Test Results

    409-000-000 • 409-804-000 Serviceable: Yes 3. Make sure that the DSA Diagnostic code is at the latest level. Recoverable: No 4. Run the test again. Automatically notify Support: No 5. Execute the standard DSA memory diagnostics to validate all memory. User response: Complete the following steps: 6.
  • Page 380 Then power cycle the system. Recoverable: No 3. Run nvidia-smi -q In some cases this will report a poorly connected power cable. Automatically notify Support: No User response: Complete the following steps: IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 381: Dsa Optical Drive Test Results

    1. Verify that the GPU is seated in the PCIe slot system issues can cause diagnostic failure. correctly by reseating the GPU. Then power cycle 5. If the problem remains, contact your IBM the system. technical-support representative. 2. Verify that the power connectors to the GPU are connected firmly.

  • Page 382: Dsa System Management Test Results

    The following messages can result when you run the system management test. Serviceable: No 166-000-001 IMM I2C Test Passed Recoverable: No Explanation: IMM I2C Test Passed. Automatically notify Support: No Severity: Event IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 383 166-801-001 • 166-807-001 Automatically notify Support: No 166-801-001 IMM I2C Test Aborted User response: Perform the actions mentioned one at Explanation: IMM returned incorrect response length. a time and try the test after each action: Severity: Warning 1. Turn off the system and disconnect it from power. Wait for 45 seconds.
  • Page 384 1. Turn off the system and disconnect it from power. Serviceable: Yes Wait for 45 seconds. Reconnect it to power. Recoverable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 385 166-815-001 • 166-821-001 2. Make sure that DSA and BMC/IMM are at the 166-818-001 IMM I2C Test Aborted latest level. Explanation: Cannot execute duplicated request. 166-815-001 IMM I2C Test Aborted Severity: Warning Explanation: Invalid data field in Request. Serviceable: Yes Severity: Warning Recoverable: No Serviceable: Yes...
  • Page 386 Automatically notify Support: No 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. User response: Perform the actions mentioned one at IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 387: Dsa Tape Drive Test Results

    166-905-001 • 264-902-000 a time and try the test after each action: 3. Run the test again. 1. Turn off the system and disconnect it from power. 4. If failure remains, refer to "Troubleshooting by Wait for 45 seconds. Reconnect it to power. symptom"...
  • Page 388 Tape Test Failed Explanation: An error was found in the block address somewhere. Explanation: Tape Test Failed. Software error: invalid request. Severity: Error Severity: Error Serviceable: Yes Serviceable: Yes Recoverable: No IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 389 264-908-000 Automatically notify Support: No User response: Complete the following steps: 1. Clean the tape drive using the appropriate cleaning media and install new media. 264-908-000 Tape Test Failed Explanation: An error was found in getting tape capacity. Severity: Error Serviceable: Yes Recoverable: No Automatically notify Support: No...
  • Page 390 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 391: Appendix D. Getting Help And Technical Assistance

    Appendix D. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 392: Using The Documentation

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.

  • Page 393: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. For more information about Support Line and other IBM services, see http://www.ibm.com/services or see http://www.ibm.com/planetwide for...
  • Page 394 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 395: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 396: Important Notes

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. IBM is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 397: Particulate Contamination

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 398: Documentation Format

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

  • Page 399: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 400: Germany Class A Statement

    Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 401: Japan Vcci Class A Statement

    Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.

  • Page 402: Taiwan Class A Compliance Statement

    Taiwan Class A compliance statement IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 403: German Ordinance For Work Gloss Statement

    The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units. Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der Bildschirmarbeitsverordnung geeignet. © Copyright IBM Corp. 2014...
  • Page 404 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...

  • Page 405: Index

    DSA Portable 51, 59 removing 130 console breakout cable 15 DSA Preboot 51, 59 replacing 131 contamination, particulate and DSA, sending data to IBM 374 bays 6 gaseous 379 before you install a legacy operating controller system 25 Ethernet 8, 37...
  • Page 406 12 IMM2 22 IMM2 heartbeat 55 installing 109 IMM2 heartbeat RTMM heartbeat 55 removing 108 LED 55 LEDs GPU tray filler 109 important notices 5, 378 AC power-supply 53 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 407 96 replacing 155, 157 mirrored channel mode 137 DIMM 132 People's Republic of China Class A Mobile access to IBM Service Information drives 145 electronic emission statement 383 website 9 filler from the GPU tray 117 policy option 33...
  • Page 408 RAID signal cable routing 180 UEFI software requirements 3 boot recovery jumper 80 software service and support telephone error codes 309 numbers 375 undetermined problems 78 starting undocumented problems 49 Setup utility 26 IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide...
  • Page 410 Part Number: 00KC216 Printed in USA (1P) P/N: 00KC216...

Table of Contents