AMX TPI-PRO-2 Operation/Reference Manual page 216

Troubleshooting
Troubleshooting Information (Cont.)
Symptom
After downloading a panel file or
firmware to a G4 device, the device
behaves strangely.
After copying and pasting images
from the TPI-PRO's setup pages, the
images appear over-sized on my
pages.
202
Solution
Symptoms include:
• Having to repeat the download.
• Inability to make further downloads to the panel. May get "directory"
errors, "graphics hierarchy" errors, etc. indicating problems with the
the internal disk.
• Panel will not boot, or gets stuck on "AMX" splash screen.
• Other problems also started after downloading to a new panel or a
panel with a TPD4 file that takes up a considerable amount of the
available disk space.
Cause:
• If the G4 device already contains a large enough file, subsequent
downloads will take up more space than is available and could often
corrupt the disk. The demo file that typically ships with G4 panels is
one such file.
Solution:
• DO NOT download TPD4 files (of large size) over the demo pages, or
any other large TPD4 file.
• First download a small blank one page file to the G4 panel using the
Normal Transfer option to send/download the page. Reboot the
device, then do your regular file or firmware download.
Verify that you are using TPDesign4 version 2.11 or higher.
• Previous versions of TPD4 did not fully support copying and pasting
TPI-PRO setup pages components into Panel designs.
• TPDesign4 is available to download from www.amx.com.
TPI-PRO (Total Presentation Interface)