Pitney Bowes Connect+ 500W Operator's Manual page 203

Possible Cause
The crease on the folded contents
of the envelopes is not sharp
enough, which results in "puffy"
envelopes.
When not under compression
l
from the transport drive, "puffy"
mail can exceed the acceptable
thickness dimension.
"Puffy" envelopes often pop
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open the envelope flap. When
placed on the feed deck, the
popped flap lifts the body of the
envelope off of the rollers; con-
tact with the rollers is required
to feed the envelope. Also, the
stack tends to tilt forward and
produces an unstable stack.
The stack of envelopes is leaning
away from the feeder. (This often
happens when running shorter
pieces of mail.)
Too many envelopes are on the
feed deck; envelopes are too
heavy.
SV62589 Rev. C
Connect+® Series Operator Guide
Solution
Be sure to compress all "puffy"
envelopes before placing them on
the feed deck.
1. Place the envelope on a flat sur-
face.
2. Hold down one edge of the
envelope and run the other
hand across the face while
applying pressure. The goal is
to flatten the mail piece by
creasing the contents.
3. Once you have flattened all of
the envelopes, run the job
again.
Limit the stack height to 2 inches
(50.8 mm).
Remove some of the envelopes
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and test with a smaller stack.
(This will reduce the weight of
the mail.)
Adjust the side guide if neces-
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sary.
If the feeding issue persists, restart
your system.
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