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4.3
Maintenance and Support Services
4.3.1
Introduction
Ericsson is a leader in the design, integration and implementation of digital
broadcasting products and systems. It has a large team dedicated to keeping our
customers on-air 24 hours a day, 365 days a year.
With regional offices worldwide, and ultra-modern specialist service facilities in the
US, UK and Asia, Ericsson covers the world. There is a customer service centre
open round the clock, every day of the year.
Years of design and support experience enable Ericsson to offer a range of service
options that will meet your needs at a price that makes sense.
4.3.2
Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12 month warranty.
4.3.3
Service Levels Agreements
Customers may choose one of several Support packages, either as an
enhancement during the standard 12-month warranty or as an extension after the
warranty has expired.
For standalone equipment, customers may choose either Ericsson's Extended
Hardware Warranty or Secure Basic Support. Extended Hardware Warranty
provides hardware repair of covered equipment after the expiration of the standard
warranty. Secure Basic Support provides hardware repair, remote diagnostics and
support, and 24x7x365 remote support for emergencies.
For systems, along with Secure Basic Support, customers have the option of either
Secure Advanced Support or Secure Superior Support. These support packages
provide higher committed response and resolution times, onsite support where
necessary, service performance review and a host of other proactive services to
help you get the maximum return on your investment in Ericsson solutions.
Call Ericsson Sales for more details.
4.4
Fault-finding
4.4.1
General
The information contained in this chapter is intended to isolate the unit as the faulty
equipment if a system failure occurs.
EN/LZT 790 0005 R7A
Preventive Maintenance and Fault-Finding
4-5
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