Service; The Multi-Tech Bbs - Multitech MULTIMODEM MT5600ZDX Owner's Manual

MT5600ZDX Owner's Manual

Service

If your tech support specialist decides that service is required,
modems may be sent (freight prepaid) to our factory. Return shipping
charges will be paid by Multi-Tech Systems (within North America).
Include the following with your modem:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the modem is out
of warranty. (The standard repair charge for this modem is $95.
This price is valid at the time of this publication but could change
in the future. Check with your technical support specialist.)
• if possible, note the name of the technical support specialist with
whom you spoke.
If you need to inquire about the status of the returned product, be
prepared to provide the serial number of the product sent.
Send modems to this address:

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains
a bulletin board system (BBS) that mirrors its FTP site. Information
available from the BBS includes new product information, product
upgrade files, and problem-solving tips. The phone number for the
Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-
3702 (international and local).
The BBS can be accessed by any asynchronous modem operating at
1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit
(8-N-1).
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MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS