Multitech MultiModem II MT5600BA-V92 User Manual
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Multitech MultiModem II MT5600BA-V92 User Manual

Data/fax modem
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MultiModem
II
Data/Fax Modem
MT5600BA-V92
User Guide

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Summary of Contents for Multitech MultiModem II MT5600BA-V92

  • Page 1 ® MultiModem Data/Fax Modem MT5600BA-V92 User Guide...

  • Page 2: Revision History

    The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Installation Resources To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com...

  • Page 3: Table Of Contents

    Installation ..........................37 Setup ............................37 Chapter 8 - Troubleshooting ......................39 None of the Indicators Light ....................... 39 Modem Does Not Respond to Commands ................... 40 Modem Cannot Connect When Dialing ..................40 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 4 Appendix B - Upgrading the Firmware ....................52 Appendix C - Pin Descriptions ......................54 RS-232 Pin Descriptions ......................54 RS-232 Cable Pin Outs ........................ 55 Leased Line Pin Outs ........................55 Index ............................... 56 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 5: Chapter 1 - Description And Features

    Faire preuve de prudence au moment d'installer ou de modifier des lignes téléphoniques. ● Éviter d'utiliser le téléphone pendant un orage électrique. Il peut y avoir un risque de choc électrique causé par la foudre. ● N'utilisez pas un téléphone à proximité d'une fuite de gaz. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 6: At Commands And Fax Developer Guides

    32-character backlit LCD for status and configuration information; LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, and Test Mode Speaker 1-inch speaker for call progress monitoring Manual Controls Power switch, speaker volume control, four LCD control buttons Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 7 Installation dans un véhicule ou d'autres emplacements en plein air n'a pas été évaluée par La certification UL ne s'applique pas ou s'étendre à utiliser dans des véhicules ou les applications en » extérieur ou dans ambiante dépasse 40 ° C. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 8: Chapter 2 - Installation

    Plug one end of a two- or four-wire phone cable into the modem’s LEASED jack. Connect the other end to a leased line wall jack or terminals. Note: Modems with the leased line feature support dial backup. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 9: Installing The Modem Driver

    Check Include this location in the search. Click Browse and select the folder where you extracted the drivers. Click Next. Click Continue Anyway, if prompted. Click Finish to exit. Restart your computer if prompted. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 10: Using The Global Wizard

    ● Finding Country or Region Codes To find the country or region codes for your device: Go to http://www.multitech.com/PRODUCTS/Info/approvals and click on global modems. Select your country or region and device from the drop down list. Click Display. Using the LCD Panel Start at the Status LCD and use the down arrow to move through the menu to the Region Select LCD.

  • Page 11: Using At Commands

    Type AT+GCI=B5<CR> to set B5 as your country/region code. Type AT+GCI?<CR> or ATI5<CR> to verify that B5 was set. B5 indicates the configuration is set for any B5 country such as Canada and the United States. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 12: Chapter 3 - Using The Front Panel

    The AT commands can be found in the AT Reference Guide on the CD shipped with this modem. Front panel LED Indicators The MT5600BA-V92 has six LED indicators on the front panel that indicate status and activity: Description Receive Data flashes when the modem is receiving data. Transmit Data flashes when the modem is transmitting data.

  • Page 13: Liquid Crystal Display (Lcd)

    ● To enter a number or password, use the arrows select digits or characters To go to the next position, press . ● To back up or to exit, press  several times. ● Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 14 Status shows the modem’s current operating status. Limb changes are automatic, but certain options can be accessed by pressing . Note that when the modem is online, pressing  shows the connect status, including data speed, connection type, and compression type. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 15: Basic Options

    Chapter 3 – Using the Front Panel Basic Options Use Basic Options to configure the modem’s basic operating conditions. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 16 Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 17: Advanced Options

    Chapter 3 – Using the Front Panel Advanced Options Use Advanced Options to configure RS-232, dial backup, and callback security options. Note: New LED for Linux (&C6) Available Here Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 18: Remote Configuration Options

    Use the Diagnostic Options Trunk to run loopback tests on the modem. When a test is in progress, the TM indicator lights. Note: Digital Loopback and Remote Digital Loopback tests must be performed using AT Commands. The LCD option to run these tests has been temporarily removed. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 19: Phone Number Memory Options

    When you reach the region code you want, press Enter. Option Set appears. After setting the region profile, you can re-power the modem or use the arrows to move back and up the menu tree to return to the Status LCD. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 20: Key Lcd Options

    LCD by pressing the  button: MANUAL ANSWER? Forces the modem to answer the phone. You can use this option to establish a connection if autoanswer is turned off (S0=0). Same as the ATA command. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 21 &Z0= command or the ENTER PHONE #0 menu option. Note: Plug and Play does not function if DTR dialing is enabled. DTR is used during Plug and Play, and DTR dialing interferes with it. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 22 Use  and Enter to select the modulation protocol MODEM SPEED to use in originating or answering a connection. This also selects the maximum transmission speed at which the modem can operate. Same as the +MS=[mod] command. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 23 Use to set how long the modem waits after a (S17) leased line failure before it attempts a dial backup connection. The timer can be set from 1 to 255 minutes in one minute increments. Same as the S17= command. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 24 %E1 or %E2. Same as the %Q command. Use  and Enter to display the line signal-to- SIGNAL TO NOISE RATIO noise ratio in dB. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 25: Caller Id Options

    2 or more rings for the modem to receive Caller ID information. Region Select Options Refer to Using the LCD Panel for details on setting region or country codes through the LCD panel. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 26 Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 27: Chapter 4 - Leased Line Operation

    If the remote modem has not yet been configured for leased line operation, you may turn off the local modem until the remote one is ready. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 28: Four-Wire Setup

    Dial Backup For leased line operation, the MT5600BA-V92 modem has a dial backup capability in which the modem is connected to a standard dial-up line as well as to the leased line. If the leased line fails, the originate modem automatically dials and connects to the answer modem through the standard telephone network.

  • Page 29: Dial Backup And Leased Line Restore Setup

    Chapter 4 – Leased Line Operation Dial Backup and Leased Line Restore Setup Connect a telephone cable to the LINE jack of an MT5600BA-V92 modem set up for leased line operation. Connect the other end of the cable to a standard dialup line jack.

  • Page 30: Chapter 5 - Remote Configuration

    Send three asterisks to initiate remote configuration. The remote modem responds: Online Remote Access Remote password: Type the remote configuration password, and then press Enter. The default is MULTITECH. It is not case-sensitive. If the password is incorrect, the word CONNECT appears, and the local modem is returned to ●...

  • Page 31: Changing The Remote Escape Character

    Type ATS13=n, where n is the ASCII code for the new remote configuration escape character, and then press E NTER Save the new value by typing AT&W and pressing E NTER Type ATO<CR> to exit remote configuration. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 32: Chapter 6 - Callback Security

    0–3 become available. Front Panel Method Turn on the modem. Starting at the STATUS LCD, press the following buttons on the front panel to turn callback security on and off: Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 33: Assigning Callback Passwords

    There is no way to review an entry to confirm that it has been entered correctly. If you attempt to look at a password entry by pressing the Enter button for an ENTER PASSWORD #n? LCD, it is possible to accidentally erase the entry. Assigning Callback Phone Numbers Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 34 There is no way to review an entry to confirm that it has been entered correctly. If you attempt to look at a number entry by pressing the Enter button for an ENTER NUMBER #n? LCD, it is possible for you to accidentally erase the entry. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 35: Calling Procedure

    0–4, used for quick dialing and DTR dialing, become unavailable and are replaced by callback security memory locations 1–30. The phone number memory locations and their contents are restored when callback security is disabled. #DB0 Disables callback security. #DB1 Enables callback security. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 36 = password (6–10 characters) Defaults: None Description: Stores callback security password x in memory location y. The password must have 6 to 10 characters. Note: A direct connect password may not end with a hyphen (-). Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 37: Chapter 7 - Installing On Linux

    Service (DNS) and Internet Protocol (IP) addresses. For more information on DNS or IP, see the Linux OS owner’s manual or contact your ISP. On the Task Bar at the bottom of the LCD, select the Gnome Footprint. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 38: Calling The Isp

    To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, depending on your requirements. Check with your Linux vendor for more information on installing these programs. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 39: Chapter 8 - Troubleshooting

    Do not replace the power supply with one designed for another product; doing so can damage the modem and void your warranty. ATTENTION: Ne remplacent pas le bloc d'alimentation avec un design pour un autre produit; Cela peut endommager le modem et annuler votre garantie. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 40: Modem Does Not Respond To Commands

    Use extended result codes to narrow the list of possibilities. Extended result codes are enabled by default. If they have been disabled, include V1X4 in the modem’s initialization string, or in terminal mode enter ATV1X4 and press ENTER. When you dial again, the modem reports the call’s progress. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 41: Modem Disconnects While Online

    Try again. ● If you were online, it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day. Try again. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 42: Modem Cannot Connect When Answering

    At speeds above 2400 bps, the remote modem might not use the same transmission or error correction standards as your modem. Try connecting at a slower speed or disabling error correction. (With no error correction, however, line noise can cause garbage characters.) Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 43: Modem Doesn't Work With Caller Id

    Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2). ● Make sure that you have Caller ID service from your telephone company. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 44: Appendix A - Regulatory Information

    If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 45: 47 Cfr - Fcc Part 15 Class B

    Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 46: Canadian Limitations Notice

    Council Directive 2006/95/EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits; Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 47: International Modem Restrictions

    5 seconds between the end of one call attempt and the beginning of another. For automatically answered incoming calls:  The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 48: South African Notice

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product. July, 2005 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 49: Restriction Of The Use Of Hazardous Substances (Rohs)

    Lead usage in some components is exempted by the following RoHS annex, therefore higher lead concentration would be found in some modules (>1000 PPM); –Resistors containing lead in a glass or ceramic matrix compound. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 50: Information On Hs/Ts Substances According To Chinese Standards

    X Represents that the concentration of such hazardous/toxic substance in all the units of homogeneous material of such component is higher than the SJ/Txxx-2006 Requirements for Concentration Limits. O Represents that no such substances are used or that the concentration is within the aforementioned limits. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 51: Rohs Ht/Ts Substance Concentration

    汞 镉 六价铬 多溴联苯 多溴二苯醚 (PB) (Hg) (CR6+) (PBDE) (CD) (PBB) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器/光学部件 二极管/晶体管 振荡器和晶振 调节器 电压传感器 变压器 扬声器 连接器 螺丝、螺母以及其 它五金件 交流-直流电源 软件/文档 CD 手册和纸页 底盘 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于 SJ/Txxx-2006 限量要求。 表示不含该物质或者该物质的含量水平在上述限量要求之内。 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 52: Appendix B - Upgrading The Firmware

    For the EXE version, Open/Run the exe to install it. Click Next twice and then click Finish to ● complete the install. If you download the Mac version, extract the files and install the Flash Wizard. ● Click Firmware in the left navigation bar to return to the firmware page. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 53: Restoring Your Parameters

    Restoring Your Parameters Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI3 in the terminal window and pressing Enter. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 54: Appendix C - Pin Descriptions

    Ring Indicator output high indicates the presence of a ring signal on the telephone line. XCLK XCLK External Clock input to modem used in special synchronous applications. Test Mode output from modem to indicate modem is in one of the test modes. Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 55: Rs-232 Cable Pin Outs

    Appendix D – Pin Descriptions RS-232 Cable Pin Outs 25-Pin to 25-Pin RS-232 Cable 9-Pin to 25-Pin RS-232 Cable Leased Line Pin Outs Two-Wire Leased-Line Cable Four-Wire Leased-Line Cable Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

  • Page 56: Index

    International Modem Restrictions ....46 menu options ..........23 command mode ..........13 communication programs ........ 39 LCD (liquid crystal display) ....... 13 compression, data ..........41 leased line CTS (Clear to Send) operation ............26 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...
  • Page 57 ........... 39, 41 Ymodem/G protocol ........41 Set Country or Region Code Using AT Commands ............ 11 Set Country or Region Code Using Global Wizard Zmodem protocol ..........41 ..............10 solving problems ..........38 Multi-Tech Systems, Inc. MT5600BA-V92 User Guide...

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