Safety and Regulatory IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device.
CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
FCC RADIATION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).
Setting Up Your Wireless LAN INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc., 101 Tournament Drive, Horsham, PA 19044, U.S.A., declare under our sole responsibility that the SURFboard SVG1501 Wireless Voice Gateway Series to which this declaration relates is in conformity with one or more of the following standards:...
Table of Contents Safety and Regulatory Information Overview Contact Information ...1 Standard Features...1 SVG1501 LAN Choices...2 USB Connection (SVG1501U Only)...2 Wireless LAN ...2 Wired Ethernet LAN...4 Front Panel...5 Rear Panel...6 MAC Label ...7 Getting Started Inside the Box...8 Before You Begin...9 Signing Up for Service...9 System Requirements ...9 Connecting the SVG1501 ...10...
Ping Utility ...23 Traceroute Utility...24 Status Event Log Page ...25 Basic Pages Basic Setup Page...26 Basic DHCP Page ...27 Basic DDNS Page ...29 Basic Backup Page ...30 Restoring Your SVG1501 Configuration...30 Backing Up Your SVG1501 Configuration ...30 Advanced Pages Advanced Options Page ...31 Advanced IP Filtering Page...33 Advanced MAC Filtering Page...34 Setting a MAC Address Filter ...34...
Configuring a Wireless Client with the Network Name (SSID)...57 VPN Pages VPN Basic Page ...58 VPN IPsec Page ...59 VPN L2TP/PPTP Page ...63 VPN Event Log Page ...64 MTA Pages MTA Status Page...65 MTA DHCP Page ...65 MTA QoS Page ...66 MTA Provisioning Page ...67 MTA Event Log Page...68 Troubleshooting...
Internet Service provider. • For information on customer service, technical support, or warranty claims; see the Motorola SVG1501 Software License, Warranty, Safety, and Regulatory Information card provided with the SVG1501 Wireless Voice Gateway. Standard Features The SVG1501 Wireless Voice Gateway offers the following features: •...
• Four 10/100Base-T Ethernet uplink ports supporting half- or full-duplex connections with auto-MDIX capability • Universal Serial Bus (USB) connection for a single PC (SVG1501U models only) • Routing for a wireless LAN (WLAN) or a wired Ethernet LAN • Built-in DHCP server to configure a combined wired and/or wireless Class C private •...
Your maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of your SVG1501 and clients (stations). Motorola cannot guarantee wireless operation for all supported distances in all environments. 1 • Overview...
Wired Ethernet LAN You can connect any PC with an Ethernet LAN port to the SVG1501 Ethernet connection. Because the SVG1501 Ethernet port supports straight-through or cross-over cable to connect a hub, switch, or computer. Use category 5, or better, cabling for all Ethernet connections. Sample Ethernet to Computer Connection (SVG1501U model shown) A wired Ethernet LAN with more than four computers requires one or more hubs, switches, or routers.
Front Panel The SVG1501 front panel contains indicator lights and the WPS button which is used to configure Wi-Fi Protected Security (WPS) on compatible clients connected to the SVG1501 network. The SVG1501 front panel LED indicators provide the following status for power, communications, and errors: Flashing POWER...
Rear Panel Both the SVG1501 and SVG1501U (shown above) rear panels contain the following cabling port and connectors: Item Description TEL1/2 VoIP connection for a single or two-line telephone TEL 2 VoIP connection for a single-line telephone ETHERNET Use any Ethernet port to connect an Ethernet-equipped computer, hub, 1 2 3 4 bridge, or switch using an RJ-45 cable.
Item Description SVG1501U. You cannot connect a Macintosh or UNIX USB port on the SVG1501U. Note: USB connector is available on SVG1501U models only. CABLE Connects the SVG1501 to a cable wall outlet. POWER Provides power to the SVG1501. MAC Label The SVG1501 Media Access Control (MAC) label, located on the bottom of the SVG1501, contains a unique, 48-bit value that identifies each Ethernet network device.
Inside the Box Verify that the following items are included in the box with the SVG1501: Item Power cord 10/100Base-T Ethernet cable Software License & Regulatory Card SVG1501 Installation CD-ROM SVG1501 Install Sheet You will need a 75-ohm coaxial cable with F-type connectors to connect the SVG1501 to the nearest cable outlet.
Before You Begin Take the following precautions before installing the SVG1501: • Wait until there is no risk of thunderstorm or lightning activity in the area. • To avoid potential shock, always unplug the power cord from the wall outlet or other power source before disconnecting it from the SVG1501 rear panel.
Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG1501. Contact your service provider before connecting your Motorola SVG1501 to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service.
Description POWER Turns on when AC power is connected to the SVG1501. Indicates power is connected properly. RECEIVE Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. SEND Flashes while scanning for the upstream send channel. Changes to solid green when the send channel is locked.
8. Plug the telephone cord of a single or two-line telephone into the telephone. 9. Plug the other end of the telephone cord of a single or two-line telephone into the port on the rear of the gateway. TEL 1/2 Note: Contact a VoIP service provider to activate this service.
CAUTION: Before drilling holes, check the structure for potential damage to water, gas, or electrical lines. Do the following to mount your SVG1501 on the wall: 1. Print a copy of the Wall Mounting 2. Measure the printed template with a ruler to ensure that it is the correct size. 3.
Automatically retrieve the IP address using the Network DHCP server The Motorola SVG1501 Wireless Voice Gateway provides a DHCP server on its LAN. Motorola recommends that you configure your LAN to obtain the IPs for the LAN and DNS server automatically.
Vista may prompt you for an administrator password or confirmation. Type the password or confirmation, then click Continue. 7. Click Networking tab, then select Internet Protocol Version 4 (IPv4). 8. Click Properties to display the Internet Protocol Version 4 (TCP/IPv4) Properties window.
Renewing Your IP Address To renew your IP address in Windows XP or Windows Vista: 1. Open a command prompt window. 2. At the command prompt, type address. 3. Type and press ENTER to close the command prompt window. exit If after performing this procedure your computer still cannot access the Internet, call your cable service provider for assistance.
3. Type in the Username field (this field is case-sensitive). admin 4. Type in the Password field (this field is case-sensitive). motorola 5. Click Login to display the SVG1501 Status Connection page. 3 • Basic Configuration Basic Configuration Password. for more information.
The Status Connection page provides RF Downstream and Upstream channel status information on the network connection of the SVG1501. If you have problems starting the SVG1501 Configuration Manager (CMGR), see Troubleshooting for more information. SVG1501 Menu Options Bar The SVG1501 Menu Options bar is displayed at the top of the SVG1501 Configuration Manager window.
Menu Option Pages Function Firewall Configures and monitors the Parental Control Configures and monitors the SVG1501 parental control feature Wireless Configures and monitors the SVG1501 wireless networking features Configures and monitors SVG1501 operation with a VPN Monitors the telephone features of the SVG1501 Logout Exits the SVG1501 Configuration Manager Getting Help...
Use the SVG1501 Status pages to get information about the SVG1501 hardware and software, MAC address, cable modem IP address, serial number; and to monitor your cable system connection, access additional diagnostic tools, and change your SVG1501 user name and password. Status Software Page Displays information about the hardware version, software version, MAC address, cable modem IP address, serial number, system “up”...
Changing the SVG1501 Default Password CAUTION: To prevent unauthorized configuration, immediately change the default password when you first configure your Motorola SVG1501. 1. In the Password Change Username field, type your new user name. 2. In the New Password field, type your new password (this field is case-sensitive).
Status Diagnostics Page Use the following diagnostic tools to troubleshoot IP connectivity problems: • Ping (LAN) • Traceroute (WAN) Ping Utility Use Ping (Packet InterNet Groper) to check connectivity between the SVG1501 and other devices on the SVG1501 LAN by sending a small packet of data and then waiting for a reply.
Traceroute Utility Use Traceroute to map the network path from the SVG1501 Configuration Manager to a public host. 1. Enter the IP address or Host Name of the computer you want to target for the Traceroute operation in the Target field. 2.
View and configure SVG1501 IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS in Basic Pages. The Backup option allows you to save a copy of your SVG1501 configuration on your computer Basic Setup Page Configure the basic features of your SVG1501 gateway related to your ISP connection. Field Descriptions for the Basic Setup Page Field NAPT mode...
Field IP Address MAC Address IP Address MAC Address Duration Expires Release WAN Lease Renew WAN Lease WAN Connection Type Host Name Domain Name MTU Size Spoofed MAC Address When done, click Apply to save your changes. Basic DHCP Page Configure and view the status of the optional internal SVG1501 DHCP (Dynamic Host Configuration Protocol) server for the LAN.
CAUTION: Do not modify these settings unless you are an experienced network administrator with strong knowledge of IP addressing, subnetting, and DHCP. Field Descriptions for the Basic DHCP Page Field DHCP Server Starting Local Address Number of CPEs Lease Time DHCP Clients WINS Addresses Click Apply to save your changes.
To renew a DHCP client IP address, choose Select and then click Force Available. Basic DDNS Page Set up the Dynamic Domain Name System (DDNS) service to assign a static Internet domain name to a dynamic IP address. This allows your SVG1501 to be more easily accessed from various locations on the Internet.
Basic Backup Page Save your current SVG1501 configuration settings locally on your computer or restore previously saved configurations. Restoring Your SVG1501 Configuration 1. Type the path with the file name where the backup file is located on your computer, or click Browse to locate the file. 2.
Configure IP Filtering, MAC Filtering, Port Filtering, Port Forwarding, Port Triggers, DMZ Host, and Routing Information Protocol (RIP) Setup. Click any Advanced submenu option to view or change the advanced configuration information for that option. Advanced Options Page Set the operating modes for adjusting how the SVG1501 device routes IP traffic. Field Descriptions for the Advanced Options Page Field WAN Blocking...
Field PPTP PassThrough Remote Config Management Multicast Enable UPnP Enable Rg PassThrough PassThrough Mac Addresses Click Apply to save changes. 6 • Advanced Pages Description Enables the Point-to-Point Tunneling Protocol (PPTP) Pass- Through protocol to be used through the SVG1501 Configuration Manager so that a VPN device (or software) may communicate properly with the WAN.
Advanced IP Filtering Page Define which local PCs will be denied access to the SVG1501 WAN by configuring IP address filters to block Internet traffic to specific network devices on the LAN. You enter the LSB (Least-significant byte) of the IP address; the upper bytes of the IP address are set automatically from the SVG1501 Configuration Manager’s IP address.
Advanced MAC Filtering Page Define up to 20 Media Access Control (MAC) address filters to prevent PCs from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. The MAC address of a specific NIC card never changes, unlike its IP address which can be assigned via the DHCP server or hard-coded to various addresses over time.
Advanced Port Filtering Page Define port filters to prevent all devices from sending outgoing TCP/UDP traffic to the WAN on specific IP port numbers. Specify a starting and ending port range to determine what TCP/UDP traffic is allowed out to the WAN on a per-port basis. Note: The specified port ranges are blocked for ALL PCs.
servers, FTP servers, mail servers, etc. so that they can be accessible from the public Internet. Commonly used Port numbers: • HTTP: 80 • FTP: 20, 21 • Secure Shell: 22 • Telnet: 23 • SMTP e-mail: 25 • SNMP: 161 To map a port, enter the range of port numbers that should be forwarded locally and the IP address to which traffic to those ports should be sent.
Advanced Port Triggers Page Configure dynamic triggers to specific devices on the LAN. This allows for special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. The Advanced Port Triggers are not static ports held open all the time.
Advanced DMZ Host Page Specify the default recipient of WAN traffic that NAT is unable to translate to a known local PC. The DMZ (De-militarized Zone) is a computer or small sub-network located outside the firewall, between the trusted internal private LAN and the untrusted public Internet, that prevents direct access by outside users to private data.
Field Descriptions for the Advanced RIP Setup Page Field RIP Enable RIP Authentication RIP Authentication Key RIP Authentication Key ID RIP Reporting Interval RIP Destination IP Address RIP Destination IP Subnet Mask 6 • Advanced Pages Description Enables or disables the RIP protocol. RIP helps the router dynamically adapt to the changes in the network.
Use the Firewall Pages to configure the firewall filters and firewall alert notifications. The firewall protects the SVG1501 LAN from undesired attacks and other intrusions from the Internet. The firewall: • Maintains state data for every TCP/IP session on the OSI network and transport layers.
Select each Web filter you want to set for the firewall, and then click Apply. The Web filters will activate without having to reboot the SVG1501 Configuration Manager. Note: At least one Web filter or feature must be enabled for the firewall to be active.
Field Known Internet Attacks Product Configuration Events To SysLog server at 192.168.0. Click Apply. 7 • Firewall Pages Description Select to have the server e-mail you logs of known Internet attacks against your network. Select to have the server e-mail you logs of the basic product configuration events logs.
Parental Control Pages Use Parental Control Pages to configure access restrictions to a specific device connected to the SVG1501 LAN. Parental Control User Setup Page Link each user to a specified time-access rule, content filtering rule, and login. You may also specify a user as a “trusted user”...
Field Descriptions for the Parental Control User Setup Page Field Add User Button User Settings Password Re-Enter Password Trusted User Content Rule Time Access Rule Session Duration Inactivity time Trusted Computers Click Apply to activate and save any changes you made. 8 •...
Parental Control Basic Setup Page Set rules to block types of Internet content and certain Web sites. After you change Parental Control settings, click the appropriate Apply, Add, or Remove button. Click Refresh in your web browser window to view your current settings. 8 •...
Parental Control Time of Day Filter Page Block all Internet traffic to and from specified devices on your SVG1501 network based on day and time settings. You can block Internet traffic for the entire day or for certain times within each day for specific users. You can add up to 30 categories (filter names) with different day and time settings.
To configure your wireless LAN (WLAN), click any Wireless submenu option to view or change the configuration information for that option. WPA or WPA2 encryption provides higher security than WEP encryption, but older wireless client cards may not support the newer WPA or WPA2 encryption methods.
Wireless 802.11 Advanced Page Configure data rates and Wi-Fi thresholds. Field Descriptions for the Wireless 802.11 Advanced Page Field 54g™ Mode Basic Rate Set 54g™ Protection XPress™ Technology 9 • Wireless Pages Description Sets these network modes: 54g Auto 54g Performance 54g LRS 802.11b only 54g Auto accepts 54g, 802.11g, and 802.11b clients but...
Field Afterburner™ Technology Rate Output Power Beacon Interval DTIM Interval Fragmentation Threshold RTS Threshold 9 • Wireless Pages Description Enhances Wi-Fi 802.11g standard by increasing throughput by 40 percent. Forces the transmission rate for the AP to a particular speed. “Auto”...
Wireless 802.11 Access Control Page Configure the Access Control to the AP and status on the connected clients. Field Descriptions for the Wireless 802.11 Access Control Page Field Wireless Interface MAC Restrict Mode MAC Address Connected Clients 9 • Wireless Pages Description Shows the MAC address of the installed wireless card.
Wireless 802.11 Wi-Fi Multimedia Page Configure the Wi-Fi Multimedia Quality of Service (QoS). Field Descriptions for the Wireless 802.11 Wi-Fi Multimedia Page Field WMM Support No-Acknowledgement Power Save Support EDCA AP Parameters EDCA STA Parameters 9 • Wireless Pages Description Sets WMM support to Auto, On, or Off.
Wireless 802.11 Bridging Page Enable wireless bridging. Field Descriptions for the Wireless 802.11 Bridging Page Field Wireless Bridging Remote Bridges 9 • Wireless Pages Description Enable or disable wireless bridging. Build a table of remote bridge MAC addresses authorized to establish a wireless bridge.
Choose one of the following: Encrypting Wireless LAN Transmissions Configure on the SVG1501 If all of your wireless clients support Wi-Fi Protected Access (WPA), Motorola recommends configuring WPA on the SVG1501 Otherwise, configure WEP on the SVG1501 9 • Wireless Pages...
Motorola recommends using WPA instead of WEP if all of your wireless clients support WPA encryption. WPA advantages include: • Stronger encryption and more secure • Authentication to ensure that only authorized users can log in to your WLAN •...
Installing a Wireless Client for WPA If you enabled WPA and set a PSK Passphrase by configuring WPA on the SVG1501, you must configure the same passphrase (key) on each wireless client. The SVG1501 cannot authenticate a client if: • WPA is enabled on the SVG1501 but not on the client •...
The VPN pages allow you to configure and manage VPN tunnels. You can click any VPN submenu option to view or change the configuration information for that option. VPN Basic Page Enable VPN protocols and manage VPN tunnels. Field L2TP Server PPTP Server IPsec Endpoint Add New Tunnel...
VPN IPsec Page You can configure multiple VPN tunnels to various client computers and store different tunnels, but you cannot enable them for ease of use with connections and/or client computers that are not constantly used. For each tunnel configuration you store, its unique IPsec parameters are stored using the IPsec Settings section at the bottom of the page.
Field Name Enable drop-down Local Endpoint Settings Address group type Identity Type Identity 10 • VPN Pages Description Assign a generic name for a group of settings to a single tunnel. After entering the appropriate tunnel name for the first time, click Add New Tunnel to create a heading for the tunnel settings selected from the Tunnel drop-down list.
Field Remote Endpoint Settings Address group type Identity type Identity Network address type Remote Address IPsec Settings Pre-shared key 10 • VPN Pages Description Set the remote VPN access group to one of the following group types: Single IP address — for one computer, enter the IP address for the specific computer IP address range —...
Common encryption settings are 3DES and AES. Set Authentication, another level of security, to SHA or MD5 Motorola recommends SHA because it is more secure but you can use either authentication provided the other end of the VPN tunnel uses the same method.
VPN L2TP/PPTP Page Configure L2TP and PPTP server options. Field PPP Address Range Start PPP Security MPPE Encryption Username Password Confirm Password Preshared Phrase 10 • VPN Pages Description Specify the starting and ending IP address range so that when the tunnel is set up, the client and server side get their IP address from this specified range.
VPN Event Log Page View the VPN Event Log, which shows a history of VPN connections and activity in chronological order and the IP address of remote and local endpoints on the tunnel. • Click Refresh to update the Event Log table to show any changes since the web page was last loaded.
Use the Internet to make telephone calls. The Multimedia Terminal Adapter (MTA) supports basic telephone functions, such as three-way calling, voice mail, and fax transmissions. MTA Status Page Displays the initialization status of the MTA. MTA DHCP Page Displays the MTA DHCP lease information. 11 •...
If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing RESET on the SVG1501 rear panel. Note: Pressing RESET restores the default settings. You will lose your custom configuration settings, including Parental Control, Firewall and Advanced settings.
Problem Possible Solution Wireless client(s) Perform the first four checks in “Cannot send or receive data.” cannot send or Check the Security Mode setting on the Wireless Primary Network receive data Page: • • • After resolving your problem, be sure to re-enable wireless security. •...
Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. the Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions.