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Motorola SURFboard SVG1501 Series User Manual

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Motorola SURFboard
SVG1501 Wireless Voice Gateway Series
User Guide

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  • Page 1 ® Motorola SURFboard SVG1501 Wireless Voice Gateway Series User Guide...
  • Page 2 © 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.
  • Page 3 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. • Place this device on a stable surface. i • Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 4 CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
  • Page 5 There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment.
  • Page 6 Correction of the i • Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 7 Motorola website. INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc., 101 Tournament Drive, Horsham, PA 19044, U.S.A., declare under our sole responsibility that the SURFboard SVG1501 Wireless Voice Gateway Series to which this declaration relates is in conformity with one or more of the following standards:...
  • Page 8: Table Of Contents

    Changing the SVG1501 Default Password..................27 Restore Factory Defaults ......................28 Getting Help............................28 Exiting the SVG1501 Configuration Manager.................28 Status Pages Status Software Page........................29 Status Connection Page .........................30 i • Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 9 MTA QoS Page ..........................51 MTA Provisioning Page ........................52 MTA Event Log..........................53 Troubleshooting Solutions ............................54 Front-Panel LEDs and Error Conditions ..................55 Product Specifications Glossary Software License i • Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 10: Overview

    Overview The Motorola SURFboard® SVG1501 Wireless Voice Gateway is designed for your home, home office, or small business/enterprise. It can be used in households with one or more computers capable of wireless connectivity for remote access to the voice modem.
  • Page 11: Svg1501 Lan Choices

    Files, printers, storage devices, multi-user software applications, games, and video conferencing. • Wireless and wired network connections use Windows networking to share files and peripheral devices such as printers, CD-ROM drives, and external USB drives. 1 • Overview This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 12: Voip Telephone Service With Your Svg1501

    Laptops — Use a wireless notebook adapter in the PCMCIA slot or a wireless USB adapter. Desktops — Use a wireless PCI adapter, wireless USB adapter, or compatible product in the PCI slot or USB port, respectively. 1 • Overview This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 13 Your maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of your SVG1501 and clients (stations). Motorola cannot guarantee wireless operation for all supported distances in all environments. 1 • Overview...
  • Page 14: Wired Ethernet Lan

    Use Ethernet hubs, switches, or routers to connect up to a combination of 245 computers and wireless clients to the SVG1501. More detailed information on Ethernet cabling is beyond the scope of this document. 1 • Overview This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 15: Front Panel Leds Overview

    — cellular telephone, PDA, laptop, etc. Amber: Wi-Fi enabled with unencrypted wireless data Amber: Mobile pairing successful. activity. Turns green after 5 minutes. 1 • Overview This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 16: Rear Panel Overview

    When Amber LED is ON, this indicates that the connection is at a 10BaseT rate. RESET Resets the voice modem, which may take from five to 30 minutes to find and lock on the appropriate communications channels. 1 • Overview This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 17: Mac Label

    48-bit value that identifies each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider. 1 • Overview This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 18: Getting Started

    SVG1501 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF splitter and two additional coaxial cables to use the TV and the SVG1501. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 19: Precautions

    , or Linux computers to the SVG1501 LAN using one of the following connections: • Ethernet — 10Base-T or 10/100Base-T Ethernet adapter with proper driver software installed. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 20: Connecting The Svg1501 To The Cable System

    Changes to solid green when the send channel is locked. ONLINE Flashes during SVG1501 registration and configuration. Changes to solid green when the SVG1501 is registered. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 21: Cabling The Lan

    Automatically retrieve the IP address using the Network DHCP server The Motorola SVG1501 gateway provides a DHCP server on its LAN. It is recommended that you configure your LAN to obtain the IPs for the LAN and DNS server automatically.
  • Page 22: Configuring Tcp/Ip

    3. Double-click Network and Sharing Center to display the Network and Sharing Center window. 4. Click Manage network connections to display the LAN or High-Speed Internet connections window. 5. Right-click the network connection for your network interface. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 23: Verifying The Ip Address In Windows Xp

    If an Auto-configuration IP Address is displayed, this indicates an improper connection between your computer and the SVG1501 cable modem, or there are broadband network problems. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 24: Renewing Your Ip Address

    SVG1501. 6. Using a screwdriver, turn each screw until part of it protrudes from the wall, as shown in the following wall mounting screw dimensions illustration. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 25: Wall Mounting Template

    No scaling in the Print dialog box. Measure the printed template with a ruler to ensure that it is the correct size. 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 26 4.00" (10.20 cm) Figure 1 Wall Mounting Template 2 • Getting Started This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 27: Basic Configuration

    2. In the Address or Location field of your browser, type http://192.168.0.1 and press ENTER. 3. Type admin in the Username field (this field is case-sensitive). 4. Type motorola in the Password field (this field is case-sensitive). 5. Click Login to display the SVG1501 Status Connection page. 3 • Basic Configuration...
  • Page 28: Svg1501 Menu Options Bar

    You can also monitor your cable system connection. Additional pages provide diagnostic tools and allow you to change your SVG1501 user name and password. Wireless Configures and monitors SVG1501 wireless networking features 3 • Basic Configuration This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 29: Svg1501 Submenu Options

    Logout Exits the SVG1501 Configuration Manager CAUTION: To prevent unauthorized configuration, immediately change the default password when you first configure your Motorola SVG1501. SVG1501 Submenu Options Additional features for each menu option are displayed by clicking a Submenu Option in the left panel of each page.
  • Page 30: Restore Factory Defaults

    To reset the user name and password back to the original factory settings: 1. Select Yes, and then click Apply. 2. You must login with the default user name, admin, and password, motorola, after applying this change. All entries are case-sensitive.
  • Page 31: Status Pages

    Status Software Page This page displays information about the hardware version, software version, MAC address, cable modem IP address, serial number, system “up” time, and network registration status. 4 • Status Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 32: Status Connection Page

    Upstream Channel Status information about the RF upstream channels, including upstream channel ID and upstream signal power and modulation. 4 • Status Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 33: Status Security Page

    6. Click Apply to update the user name password. Note: You must login with the default user name, admin, and password, motorola, after applying the restore factory settings change. 4 • Status Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 34: Status Event Log Page

    Description Time Indicates the date and time the error occurred Priority Indicates the level of importance of the error Description A brief definition of the error 4 • Status Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 35: Wireless Pages

    For this field, the channel selected on the wireless clients on your WLAN must be the same as the one selected on the SVG1501. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 36: Wireless 802.11 Primary Network Page

    Enables or disables a local WPA pre-shared key passphrase. WPA2 Enables or disables Wi-Fi Protected Access 2 encryption. WPA2-PSK Enables or disables a local WPA2 pre-shared key passphrase. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 37 If they are the same, the access point will let the CPE connect; if it doesn’t match, then the access point does not let the CPE connect. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 38 2 and 3 are available for WEP encryption. Current Network Key Selects the encryption (transmit) key when WEP encryption is enabled. PassPhrase PassPhrase Sets the text to use for WEP key generation. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 39: Wireless 802.11 Advanced Page

    This is a performance-enhancing Wi-Fi technology designed for increasing throughput and efficiency. It is used when there are mixed wireless networks in the surrounding area from 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 40 RTS Threshold Sets the RTS threshold. Packets exceeding this threshold will cause the AP to perform an RTS/CTS exchange to reserve the wireless medium before packet transmission. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 41: Wireless 802.11 Access Control Page

    (in dBm), IP address, and host name are presented. The age is the amount of time elapsed since data was transmitted to or received from the client. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 42: Wireless 802.11 Wi-Fi Multimedia Page

    Access Categories. Discard Oldest First specifies the discard policy for the queues. On discards the oldest first; Off discards the newest first. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 43: Wireless 802.11 Bridging Page

    Table of remote bridge MAC addresses authorized to establish a wireless bridge. Up to four remote bridges may be connected. Typically, you will also have to enter your AP’s MAC address on the remote bridge. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 44: Setting Up Your Wireless Lan

    Home and small-office settings typically use a local passphrase. Otherwise, configure WEP on the You must configure the identical WEP key to the SVG1501 SVG1501 on each wireless client. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 45: Installing Wireless Clients

    If all of your wireless clients support WPA encryption, Motorola recommends using WPA instead of WEP because WPA: • Provides much stronger encryption and is more secure • Provides authentication to ensure that only authorized users can log in to your WLAN •...
  • Page 46: Installing A Wireless Client For Wpa

    You must enter the same SSID in the wireless configuration setup for the device to communicate with the SVG1501. 5 • Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 47: Parental Control Pages

    Internet access for the specified time in minutes, the user must login again. These timed logins ensure that a specific user uses the Internet gateway appropriately. 6 • Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 48 Internet without being censored by the Parental Control. When done entering the MAC address, click Add. When done, click Apply to activate and save any changes you made. 6 • Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 49: Parental Control Basic Setup Page

    After you have changed your Parental Control settings, click the appropriate Apply, Add, or Remove button. Click Refresh in your web browser window to view your current settings. 6 • Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 50: Parental Control Time Of Day Filter Page

    Parental Control section on the User Setup page in the “Time Access Rules” section. On that page, each user can be assigned up to four of these categories simultaneously. 6 • Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 51: Parental Control Local Log Page

    • If a blocked domain is detected in the URL • If the online lookup service detects that the URL falls under a blocked category 6 • Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 52: Mta Pages

    You can click any MTA submenu option to view the status information for that option. MTA Status Page This page displays the initialization status of the MTA. 7 • MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 53: Mta Dhcp Page

    MTA DHCP Page This page displays the MTA DHCP lease information. MTA QoS Page This page displays the MTA Quality of Service (QoS) parameters. 7 • MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 54: Mta Provisioning Page

    MTA Provisioning Page This page displays the MTA provisioning details about your SVG1501 VoIP telephone connection. 7 • MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 55: Mta Event Log

    This page displays the MTA Event Log information related to your SVG1501 VoIP telephone connection. It shows Diagnostic messages generated by the MTA. This information is intended for use by a qualified technician. 7 • MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 56: Troubleshooting

    Check that the Ethernet cable is properly connected to the SVG1501 and the computer. If a device is connected via the Ethernet port, verify connectivity by checking the LINK LEDs on the rear panel. 8 • Troubleshooting This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 57: Front-Panel Leds And Error Conditions

    SEND FLASHING Upstream send channel cannot be The upstream channel is lost acquired ONLINE FLASHING IP registration is unsuccessful The IP registration is lost 8 • Troubleshooting This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 58: Product Specifications

    Internet route(s). A • Product Specifications This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 59 802.11e WMM power save/U-APSD (Unscheduled-Automatic Power Management Power Save Delivery) 802.11i Security WEP-64/128, WPA-PSK, WPA, WPA2, TKIP, AES, 802.1x, 802.11i (pre-authentication) Mobile Pairing User-friendly Wi-Fi–protected setup (WPS) for secure mobile A • Product Specifications This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 60 IEEE 802.11g 16 dBm +1/–1 dB at 54 Mbps in all channels Receiver Sensitivity > –90 dBm at 11 Mbps; > –74 dBm at 54 Mbps A • Product Specifications This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 61: Glossary

    A pass-through client on the SVG1501 LAN obtains its public IP address from the Internet Service provider’s DHCP server. port triggering A mechanism that allows incoming communication with specified applications. Primarily used for gaming applications. B • Glossary This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 62 Wi-Fi Protected Access (WPA) encryption, as described on the Wi-Fi Alliance web page: http://www.wifialliance.org. It is a far more robust form of encryption than WEP. Motorola recommends using WPA if all of your client hardware supports WPA. B • Glossary...
  • Page 63: Software License

    The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 64 Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions.
  • Page 65 Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. ©2009 Motorola, Inc. All rights reserved. 558660-001-a...