Motorola SURFboard SVG2501 Series User Manual

Surfboard svg2501 series wireless voice gateway
Hide thumbs Also See for SURFboard SVG2501 Series:


Quick Links

User Guide
Motorola SURFboard
SVG2501 Series Wireless Voice Gateway*


Table of Contents

Summary of Contents for Motorola SURFboard SVG2501 Series

  • Page 1 User Guide ® Motorola SURFboard SVG2501 Series Wireless Voice Gateway* *SVG2501 SVG2501U...
  • Page 2 © 2010 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.
  • Page 3: Table Of Contents

    Contents Safety and Regulatory Information Introduction Inside the Box... 1 Contact Information ... 2 Minimum System Requirements ... 2 Product Overview Front Panel... 3 Rear Panel... 4 MAC Label ... 5 Cabling the Gateway Installing the Battery... 6 Connecting the SVG2501 ... 7 Connecting the SVG2501U...
  • Page 4 Software License & Warranty Software License ... 22 Warranty Information ... 23 SVG2501 Series Wireless Voice Gateway • User Guide 550885-001-a...
  • Page 5: Safety And Regulatory Information

    Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device.
  • Page 6: Save These Instructions

    Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 7: Fcc Statements

    • There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment.
  • Page 8: Fcc Radiation Exposure Statement

    (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
  • Page 9 SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see the section on setting up your wireless LAN in this guide or visit the Motorola website. SVG2501 Series Wireless Voice Gateway • User Guide...
  • Page 10: Introduction

    The Motorola SURFboard households with one or more computers capable of wireless and/or wired connectivity. This guide provides product overview and setup information for the SVG2501. It also provides instructions for installing the gateway and configuring the wireless, Ethernet, router, DHCP, and security settings.
  • Page 11: Contact Information

    Contact Information For more information on Motorola consumer cable products, education, and support, please visit the Motorola support website at: h ttp:// Minimum System Requirements The SVG2501 is compatible with the following operating systems: • Windows XP, Service Pack 2 or later •...
  • Page 12: Product Overview Front Panel

    Front Panel The SVG2501 front panel contains indicator lights and the WPS button, which is used to configure a Wi-Fi Protected Security (WPS)-enabled device so that it automatically connects to the SVG2501 wireless network. The SVG2501 front panel LED indicators provide the following gateway status information for power, communications, and errors: Flashing POWER...
  • Page 13: Rear Panel

    Flashing TEL 1 Telephone is off-hook; dialing or call in progress TEL 2 WIRELESS Green: Wi-Fi enabled with encrypted wireless data activity. Long/short flash indicates wireless pairing in progress. Amber: Wi-Fi enabled with unencrypted wireless data activity BATTERY Battery is low Rear Panel Both the SVG2501 (shown above) and SVG2501U rear panels contain the following cabling ports and connectors:...
  • Page 14: Mac Label

    Item ETHERNET 1 2 3 4 RESET CABLE POWER MAC Label The SVG2501 Media Access Control (MAC) label contains the MAC address which is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet service provider.
  • Page 15: Cabling The Gateway

    • This product is for indoor use only. Do not route the telephone lines, USB and/or Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. • Before starting the battery installation, see information.
  • Page 16: Connecting The Svg2501

    Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2501. • Contact your cable service provider before connecting your Motorola wireless voice gateway to existing telephone wiring. DO NOT connect the telephone cable from the TEL port to a traditional telephone (PSTN) service;...
  • Page 17 10. Check that the LEDs on the front panel cycle through the following sequence: Table 1 – SVG2501 LED Activity During Startup Description • POWER Turns on when AC power is connected to the gateway. • Indicates that the power is connected properly. •...
  • Page 18: Connecting The Svg2501U

    DO NOT connect the telephone cable from the TEL port to a traditional telephone service; only connect it to a telephone. Contact your cable service provider before connecting the Motorola wireless voice gateway to your existing telephone wiring. Note: Before starting the installation, power on your computer and check that the gateway power cord is unplugged.
  • Page 19: Wall Mounting The Gateway

    Wall Mounting the Gateway If you choose to mount the gateway on a wall, do the following before starting: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. •...
  • Page 20: Wall Mounting Template

    4. Re-plug the power cord into the +14VDC Power connector on the gateway and the electrical outlet. 5. Properly arrange the cables to prevent any safety hazards. 6. Verify the gateway is still securely attached to the wall. Wall Mounting Template You can print the following page to use as the wall mounting template.
  • Page 21 Cabling the Gateway • Wall Mounting the Gateway SVG2501 Series Wireless Voice Gateway • User Guide 550885-001-a...
  • Page 22: Connecting To The Internet

    Before You Begin • To prevent unauthorized user access, change the default username and password before proceeding. See instructions. • For security reasons, DO NOT configure your SVG2501 Wireless Voice Gateway over a wireless network connection. After installing the gateway, check that your computer can connect to the Internet. For any problems connecting to the Internet, check the possible solution.
  • Page 23: Configuring Tcp/Ip For Windows Vista

    Configuring TCP/IP for Windows Vista 1. Click Start and then click Settings. 2. Click Control Panel. 3. Double-click Network and Internet to display the Network and Internet window. 4. Double-click Network and Sharing Center to display the Network and Sharing Center window.
  • Page 24: Windows Vista

    Check the following: • Your cable connections • Whether you can see cable-TV channels on your television After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address, see Windows Vista 1. On the Windows taskbar, click Start. 2.
  • Page 25: Configuring The Gateway

    3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: motorola 4. Click Login to open the SVG2501 Configuration Manager (CMGR). Configuring the Gateway • Starting the Gateway Configuration Manager SVG2501 Series Wireless Voice Gateway • User Guide...
  • Page 26: Menu Options

    Menu Options The SVG2501 Configuration Manager Menu Options are displayed along the top of the SVG2501 Configuration Manager screen. When a menu option is selected, a top-level page for that option is displayed. Menu Options Function Status Provides information about the SVG2501 hardware and software, MAC address, gateway IP address, serial number, and related information.
  • Page 27: Changing The Default Username And Password

    Menu Options Function Battery Provides the current status information about the backup battery, if installed. Logout Closes the SVG2501 Configuration Manager. Changing the Default Username and Password From the Status menu, select Security. Complete each field and then click Apply to save your changes.
  • Page 28: Saving Your Gateway Configuration

    Saving Your Gateway Configuration You can save the current gateway settings on your computer. 1. From the Basic menu, select Backup. 2. Click Backup and then click OK. 3. Click Save. 4. Select the gateway configuration file — use the default, GatewaySettings.bin, or select another file name.
  • Page 29: Troubleshooting Solutions

    If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the Reset button on the rear panel of the SVG2501. Note: Press RESET on the rear panel to restore the default settings. You will lose your custom configuration settings, including Parental Control, Firewall, and Advanced settings.
  • Page 30: Front Panel Leds And Error Conditions

    Gateway Problem Wireless client(s) cannot send or receive data Slow wireless transmission speed with WPA enabled Front Panel LEDs and Error Conditions The SVG2501 front panel LEDs provide status information for the following error conditions: Table 3 – Front Panel LEDs and Error Conditions Status POWER RECEIVE...
  • Page 31: Software License

    The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 32: Warranty Information

    Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.
  • Page 34 Horsham, PA 19044 U.S.A. MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly owned subsidiary of Motorola, Inc. All other product or service names are the property of their respective owners.

This manual is also suitable for:

Surfboard svg2501u

Table of Contents