Technical Assistance - Oce CS4300 User Manual

Technical Assistance

Technical Assistance
Introduction
Before you report the problem to Océ, make sure you have done the necessary troubleshoot-
ing steps, as indicated in the previous steps.
Check that you have the following information is available for the Océ Helpdesk:
Serial number of the printer.
Serial number of the scanner.
Used driver or application.
A good problem description.
Technical assistance
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Step
1
2
120 Chapter 11 - Trouble Shooting
Action
the error can not be remedied through
the action suggested on your PC
screen.
the error and its remedy is not de-
scribed in this users guide.
the system fails to report the error on
your screen.
Before calling technical assistance prepare
the following:
1. Write down your scanner model name
and serial number. The serial number is
the 5 character string printed on a label
on the back of the scanner.
2. Write down your Firmware version.
3. See the section How to identify the
firmware version running in the scanner?
4. There are LEDs information on the
display. Write down the lighting and
color pattern of the LEDs.
Remarks