Problems Related To Scanner Installation - Oce CS4300 User Manual

Problems Related to Scanner Installation

Introduction
Overview of the problems related to scanner installation.
Problems Related to Scanner Installation
#
Problem
"Unknown device
is found" message.
Possible cause and solution
Your interface is not enabled on the PC or set up correctly.
Go through the installation steps for your interface board
and its driver and control that the Windows device manager
lists the interface option.
Océ Scanner Agent was not installed before connecting the
scanner. Shut down the scanner and PC, unplug the connec-
tions and restart the installation from step 1 as described
above. If you continued installation before installing Océ
Scanner Agent, see the troubleshooting instructions below.
Loose interface connection – on both ends, unplug and then
firmly plug-in the interface cable.
Smart Card not inserted correctly. Control that the smart
card contact side faces downwards and the card is inserted
all the way in its slot.
System needs rebooting - shut down the scanner and PC,
unplug the connections. Then plug in the interface connec-
tions, turn on the PC and when Windows is loaded, turn
on the scanner.
Problems Related to Scanner Installation
Chapter 11 - Trouble Shooting 109