Oce CS4300 User Manual page 110

Problems Related to Scanner Installation
Problem
Need to reinstall. I
got the "Unknown
device is found"
message and contin-
ued installation of
the scanner. Now
the scanner appears
as incorrectly in-
stalled on my sys-
tem.
Océ Scanner Agent
does not detect the
scanner.
110 Chapter 11 - Trouble Shooting
Possible cause and solution
If you connected and tried to install the scanner before installing
Océ Scanner Agent, the unknown device found message will
appear.
If you continued to step through the dialogs from there, the
scanner will be entered on the system as a new device without
functional drivers. If this is the case, the scanner will be dis-
played in the Windows Device Manager with a yellow error
icon. The scanner entry must be removed from the Device
manager before re-installing correctly.
1. In the Device Manager - remove the scanner entry.
2. Shut-down the PC, shut down and unplug the scanner, dis-
connect the scanner from the PC.
3. Reboot the PC and install Océ Scanner Agent and Mainte-
nance software
4. Refer to the installation instructions for your interface type
in this guide.
The Océ Scanner Agent version installed on your PC is
older than your scanner model. Install the Océ Scanner
Agent from the CD-ROM that came with your scanner. If
not available, download the newest version from
www.oce.com.
Océ Scanner Agent was not installed before connecting the
scanner. Shut down the scanner and PC, unplug the connec-
tions and restart the installation from step 1 as described
above.
Loose interface connection – on both end, unplug and then
firmly plug-in the interface cable.
System needs rebooting - shut down the scanner and PC,
unplug the connections. Then plug in the interface connec-
tions, turn on the PC and when Windows is loaded, turn
on the scanner.