Chapter 11 - Oce CS4300 User Manual

Problems Related to Operation of the scanner
Problem
Error message: Pa-
per Jam
Error message:
Correction of
Camera X (A, B,
C, or D..) failed
114 Chapter 11 - Trouble Shooting
Possible cause and solution
You know a Paper jam error has occurred when the scanner
stops scanning and the Paper-Ready key shuts OFF (from
blinking) while the original is still engaged in the drive system.
Your scanning application and Océ Scanner Agent Status tab
will report the Paper Jam error.
1. Remove the original from the scanner. Use the Paper-Back
or Paper-Forward keys.
2. If the original does not respond to the Paper Forward, Paper-
Back keys perform the following action: Open the lid by pressing
the lid lock buttons and take the original out of the scanning
area. Close the lid.
3. Feed the document again to scan.
Your scanner is continuously monitoring its cameras. This
error message often appears when the internal glass plate or
white background platen is dirty or smudged. Clean the
scanning area, reboot the scanner and then complete the
maintenance steps (alignment and calibration) as described
in the section Maintenance in this guide.
If the problem persists after cleaning the scanner area - The
problem could be caused by a loose object in the optical
path. Remove any torn pieces of paper or other loose objects
from the scanning area. Even the smallest loose objects will
disturb the scanner's adjustment function.
Contact Océ if the problem persists.