NEC Univerge SV8100 Features And Specifications Manual page 129

UNIVERGE SV8100
Program
Program Name
Number
41-14-02 ACD Options Setup – Automatic
Wrap Up Mode
41-14-03 ACD Options Setup – ACD
Priority for Overflow Calls
41-14-04 ACD Options Setup – Automatic
Answer at Headset
41-14-06 ACD Options Setup – Call
Queuing after 2nd
Announcement
41-14-07 ACD Options Setup – Automatic
Off Duty for SLT
41-14-08 ACD Options Setup – ACD Off
Duty Mode
41-14-09 ACD Options Setup – Automatic
Wrap Up End Time
41-14-10 ACD Options Setup – ACD No
Answer Skip Time
41-14-12 ACD Options Setup – Start
Headset Ear Piece Ringing (for
SLT)
41-14-13-1 ACD Options Setup – ACD
Queue 1-Digit Assignment
Automatic Call Distribution (ACD)
Description/Comments
Define if agents manually enter
wrap mode by pressing a key, or
are put automatically into wrap
mode at end of an ACD call. This
setting applies to all agents in the
selected group.
This option determines whether
the ACD group should use its own
priority assignment or if it should
follow the priority assigned in
Program 41-03-03.
Enable (1)/Disable (0) Automatic
Answer for agents using headsets.
Determine whether the caller
should hear the 2nd Delay
Announcement and then be taken
out of queue (1), or be placed
back into queue (0).
Enable (1)/Disable (0 Automatic
Off Duty (rest) mode for agents
with single line telephones.
Enable (1)/Disable (0) the agent's
ability to receive internal calls in
ACD Off Duty Mode.
Set the time for the Automatic
Wrap Up End Time.
Set the time a call to the ACD
Group rings an idle extension
before routing to the next agent.
Set the ringing start time for the
headset ear piece on a single line
telephone.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64)
assign the One-Digit number (0~9,
#
) to be used for the One-Digit
,
Dial Out Option.
Assigned Data
1
0 = After wrap up mode
key is pressed
(Manual)
1 = After call is finished
automatically (Auto)
(default = 0)
0 = Own group priority
1 = Priority order by
Program 41-03-03
(default = 0)
0 = Off
1 = On
(default = 0)
0 = Enable (Yes)
1 = Disable (No)
(default = 0)
0 = No change to off
duty mode
1 = Change to off duty
mode automatically
(Skip)
(default = 0)
0 = Cannot receive
internal call
1 = Can receive
internal call
(default = 0)
0~64800 (seconds)
(default = 0)
0~64800 (seconds)
(default = 10)
0~64800 (seconds)
(default = 0)
1st Data:
Up to one digit
(0, 1~9, #, )
2nd Data:
(default = Blank)
Issue 13.0
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