NEC Univerge SV8100 Features And Specifications Manual page 114

Issue 13.0
Queue Status Display with Scrolling:
When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status
Display to occur on the ACD Group Supervisor and/or agent's display (based on the Class of Service). The
display helps the supervisor keep track of the traffic load in their group. Any display multiline terminal can have
a Queue Status Display Check programmable function key. The multiline terminal user can press this key
anytime while idle, and using the VOL (
ACD Groups. The Queue Status Displays shows (see the Queue Status Display illustration below):
The number of calls queued.

The trunk that has been waiting the longest, and how long it has been waiting.

For each ACD Group, you can set the following conditions:
The number of trunks that can wait in queue before the Queue Status Display occurs.

How often the time in queue portion of the display reoccurs (see the Queue Status display Timing

illustration below).
Queue Status Display holding time.

Queue Status Alarm enable/disable.

Queue Status Alarm sending time.

2 - 80
) and VOL (

The number of
calls in queue.
Name of trunk that has
been queued the longest.
), scroll through the Queue Status Displays of all the

How long the longest queued
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UNIVERGE SV8100
call has been waiting.
Automatic Call Distribution (ACD)