Konica Minolta Magicolor 8650 Service Manual page 461

5. Troubleshooting procedures
Check
Is the response of
2 Ping sent from the PC
to the machine?
20
Confidential – for internal use only, do not distribute
Possible Cause
The print destination
port setting is wrong.
PC operates errati-
cally temporarily.
Yes
Printer driver incor-
rectly installed
Controller board (MFP
Control Board) oper-
ates erratically tempo-
rarily.
Network cable is dis-
No
connected or a relay
device is faulty.
IP address and/or
subnet mask incor-
rectly set.
Field Service Ver. 2.0 Nov. 2007
Action
Set the correct
See "User's Guide"
port.
Restart the PC.
Uninstall the printer
driver through the
See "User's Guide."
proper steps and then
reinstall it properly.
Turn OFF the Power
Restart the controller Switch and turn it ON
board. again more than 10
seconds after.
Reconnect the cable
Check with the con-
and restart or change
troller network LED.
the faulty relay device.
Set the correct IP
See "TCP/IP Setting"
address and subnet
in Installation Guide.
mask.
Remark