Supported Ethernet Interfaces; Call Center; Avaya G700 Announcement Software; Issue 3 — May - Avaya G700 Installation And Upgrades

7 Connecting Telephones and Adjunct Systems: Call Center

Supported Ethernet Interfaces

Table 7 summarizes Ethernet interfaces used by several current switching platforms:
Table 7. Ethernet Interfaces
Platform
DEFINITY Servers csi, si,
and r
Avaya S8100 Media
Server (formerly
DEFINITY ONE/IP600)
Avaya S8300 Media
Server with Avaya G700
Media Gateway

Call Center

The S8300 Media Server provides a excellent solution for a small call center. The S8300 Media Server with
the G700 Media Gateway supports the following call center capabilities:
• All three Avaya call center packages:
- Avaya Call Center Basic
- Avaya Call Center Deluxe
- Avaya Call Center Elite
• Up to 250 agents
• A maximum of 16 ASAI links

• Avaya G700 announcement software

Avaya G700 Announcement Software
Voice announcements are used in a call center environment to announce delays, direct customers to different
departments, and entertain and inform calling parties. The announcement capability is standard and comes
co-resident on the G700. The G700 announcement software has many of the functionalities of the
TN2501AP VAL circuit pack.
276
C-LAN
Processor (TN799)
Ethernet Ethernet
Interface? Interface
No Yes
Yes Yes
Yes No
Installation and Upgrades for G700 with S8300 or S8700
555-234-100 — Issue 3 — May 2003