Evaluating And Diagnosing User Status And Issues; Evaluating User Status With The Users > User Detail Page - Dell PowerConnect W-Airwave User Manual

Table 116 Users > Tags Fields
Field
Name
MAC Address
Vendor
Battery Level
Chirp Interval
Last Seen
Closest AP
To edit the name of the tag, or to add notes to the tag's record, select the pencil icon next to the entry in the

list. You can then add or change the name and add notes like "maternity ward inventory" or "Chicago
warehouse," as two examples.
There is also a Tag Not Heard trigger, which can be used to generate an alert if a tag is not reported to AMP

after a certain interval. This can help to identify lost or stolen inventory. For more information about enabling
this trigger, refer to the section

Evaluating and Diagnosing User Status and Issues

If a WLAN user reports difficulty with the wireless network, the administration or Helpdesk personnel can view
and process related user information from the User Detail and Diagnostic pages. This section describes these two
pages as follows:
Evaluating User Status with the Users > User Detail Page

Evaluating User Status with the Users > Diagnostics Page

Evaluating User Status with the Users > User Detail Page
The Users > User Detail page is a focused subtab that becomes visible when you select a specific user. Access the
Users > User Detail page by selecting the MAC Address link for a specific user from one of the following pages:
Users > Connected

Users > All

Home > Search page results or Search field results that display the user MAC address

This page provides information for the wireless device, signal quality, and bandwidth consumption. This page
also provides an AP association history and current association status. Finally, if VisualRF is enabled in AMP
Setup > General, this page provides a graphical map of the user location and facility information.
Figure 140
198 | Performing Daily Administration in AirWave
Description
Displays the user-editable name associated with the tag.
Displays the MAC address of the AP that reported the tag.
Displays the vendor of the tag (Aeroscout, PanGo and Newbury)—display all or filter by type.
Displays battery information—filterable in drop-down menu at the top of the column; is not displayed for
Aeroscout tags.
Displays the tag chirp frequency or interval, filterable from the drop-down menu at the top of the column.
Note that the chirp interval from the RFID tag influences the battery life of active tags as well as search
times. If a tag chirps with very long chirp interval, it may take longer time for the location engine to
accurately measure x and y coordinates.
Date and time the tag was last reported to AMP.
The AP that last reported the tag to the controller (linked to the AP monitoring page in AMP).
"Monitoring and Supporting AMP with the System Pages" on
illustrates the contents of Users > User Details page.
page 179.
Dell PowerConnect W-AirWave | Version 7.3