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Chapter 1: Definition of terms and concepts
This section defines some of the terms used in this manual and describes concepts
involved in telephony call management. This information is general in nature; refer to your
telephone switch documentation to determine which items apply to your system.
This section includes the following topics:
What is VTel?
●
Phones, calls, and switches
●
Agent IDs and Telephony Login IDs
●
Call routing and queues
●
Phone states
●
Phone states after hang up
●
What is VTel?
VTel (Virtual Telephone) is a client application that provides a means of performing
standard telephony functions such as answering calls, handling conference calls, and
transferring calls. VTel is part of Avaya Computer Telephony for IC. VTel consists of:
the basic VTel engine. The VTel engine has an API of methods that can be used by
●
developers creating their own user interface for call management, or to access VTel or
Telephony Server resources directly. This manual contains a description of the VTel
engine methods and events.
the VTel graphical user interface (GUI). The VTel GUI is described in
●
the VTel OLE automation server. The VTel OLE automation server is described in
●
Automation Server Programmer's
the VTel utility programs, including VTelX, Simulator and Event Simulator. The utility
●
programs are described in
on page 13
on page 14
on page 16
on page 17
on page 18
Guide.
VTel Utility Programs
on page 15
Guide.
What is VTel?
VTel User's
Guide.
VTel
Issue 2.1 August 2003
13
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