General Problems; Hard Disk Drive Problems - Lenovo ThinkServer TD200x Hardware Maintenance Manual

General problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 "Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823" on page 221 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.

Hard disk drive problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 "Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823" on page 221 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Symptom
Not all drives are recognized by
the hard disk drive diagnostic
tests.
The server stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
A hard disk drive passes the
diagnostic Fixed Disk Test, but
the problem remains.
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ThinkServer TD200x Hardware Maintenance Manual
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic tests again. If the remaining drives are recognized, replace the
drive that you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
Run the diagnostic SCSI Fixed Disk Test (see Running the diagnostic programs).
Note: This test is not available on servers that have RAID arrays or servers that have
SATA hard disk drives.