General Problems; Gpu/Vga Adapter Problems - Lenovo System x3500 M5 Type 5464 Installation And Service Manual

Table 16. CD/DVD drive's symptoms and actions (continued)
Symptom
The DVD drive tray is not
working.

General problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the IBM support website at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Table 17. General symptoms and actions
Symptom
A cover latch is broken, an
LED is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

GPU/VGA adapter problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the IBM support website at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Table 18. GPU/VGA adapter symptoms and actions
Symptom
Seeing the Yellow Band or the
SLOT ERR LED is lit up in the
slot during the installation of 2x
nVIDA K20c.
The system hanged or seeing
Yellow Band in slot 7 or
no video output during the
installation of nVIDA Q series
or K series.
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System x3500 M5 Installation and Service Guide
Action
4. Reseat the DVD drive.
5. Replace the DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
Action
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
1. See "Nx-boot failure" on page 162 for more information.
2. See "Recovering the server firmware (UEFI update failure)" on page 160 for
more information.
Action
1. Enable PCI 64 bit resource.
2. Change the option ROM execution order (slot 5 ➙ slot 7 ➙ slot 2) if you
operate in Legacy mode only OS.
Disable PCI 64 bit resource (except for nVIDA K20c).