General Problems; Hard Disk Drive Problems - Lenovo System x3100 M4 Installation And Service Manual

General problems

Table 16. General symptoms and actions
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)", that step must be performed only by a trained
technician.
• Go to the IBM support website at
tips, and new device drivers or to submit a request for information.
Symptom
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

Hard disk drive problems

Table 17. Hard disk drive symptoms and actions
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)", that step must be performed only by a trained
technician.
• Go to the IBM support website at
tips, and new device drivers or to submit a request for information.
Symptom
Not all drives are recognized
by the hard disk drive
diagnostic tests.
The server stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
A hard disk drive passes the
diagnostic Fixed Disk Test, but
the problem remains.
System x3100 M4 Installation and Service Guide
116
http://www.lenovo.com/support
Action
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
1. See "Three boot failure" on page 128
2. See "Recovering the server firmware (UEFI update failure)" on page 127
more information.
http://www.lenovo.com/support
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic tests again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests
again.
Run the diagnostic SCSI Fixed Disk Test (see
programs" on page 112).
Note: This test is not available on servers that have RAID arrays or servers that have
SATA hard disk drives.
to check for technical information, hints,
for more information.
to check for technical information, hints,
"Running DSA Preboot diagnostic
for