Dvd Drive Problems - Lenovo ThinkServer TD200x Hardware Maintenance Manual

4. Reinstall the new software or new device.

DVD drive problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Symptom
The DVD drive is not
recognized.
A DVD is not working correctly.
The DVD drive tray is not
working.
Action
1. Make sure that:
• The SATA channel to which the DVD drive is attached (primary or secondary)
is enabled in the Setup utility.
• All cables and jumpers are installed correctly.
• The signal cable and connector are not damaged and the connector pins
are not bent.
• The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cables
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive
b. DVD drive and cables
c. (Trained service technician only) System board
1. Clean the DVD.
2. Run the DVD drive diagnostic programs.
3. Reseat the DVD drive.
4. Replace the DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
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Chapter 5 Diagnostics