N Conversant - AT&T MERLIN LEGEND Release 3.1 Installation Manual

CONVERSANT
See the CMS documentation for a list of optional hardware that you can use
with CMS.
CMS comes with a hardware installation checklist and information on installing
the CMS software, creating an agent directory, programming lines and
groups, and testing and managing calls. The control unit permits the
connection of two CMS applications, and each application can have one PC.
CMS Documentation
Call Management System (CMS) for the MERLIN LEGEND Communications
System Installation and System Programming Guide
Call Management System for MERLIN LEGEND Communications System
User's Quick Reference
Call Management System for MERLIN LEGEND Communications System
Supervisor's Guide
Call Management System for MERLIN LEGEND Communications System
Planning Guide and Forms
CONVERSANT
CONVERSANT is an entry-level voice response system that enables you to
run integrated voice response (IVR) applications. CONVERSANT can
automatically answer and route calls and execute telephone transactions.
CONVERSANT consists of the hardware and software that supports
transaction processing, data retrieval, and data entry using a touch-tone
telephone connected to a public telephone network.
8–12
Installing Applications