Optional Add-On Products - Altigen AltiWare OE/ACC Version 5.0 Administration Manual

— Automatic version upgrade during startup
• Alti-MSCRM - a Microsoft® .NET-connected integration tool that
provides CTI integration, including screen pop capability, for
Microsoft CRM. In Alti-MSCRM 2.0, the following enhancements
have been made:
— Answering script for workgroup agents
— Search and dial buttons
— Call logging
— Data loading performance optimization
• CallRouter - a call handling application that uses the AltiAdmin Auto
Attendant and AltiAPI Data Directed Routing features to match
incoming trunk call data against customer records built using the Call
Router GUI. The Call Router Advanced license gives additional
features including dynamic searching of DNS data to match against
incoming call data, and workgroup call queue announcements. In OE
5.0, the following enhancement has been made:
— Setting call priority for Advanced Call Router
• CDR Search - allows administrators to search CDR files for records
that meet selected criteria, and allows workgroup supervisors to search
both CDR files and workgroup CDR statistics. In OE 5.0, the
following enhancements have been made:
— Workgroup CDR restructuring
— CDR Search Tool for 4.6 CDR database
— Dual external CDR database support

Optional Add-On Products

• AltiServ Contact Center - AltiServ Contact Center (ACC) allows you
to enable this add-on option for call center features.
• Alti-IP 600 - AltiGen's H.323-compliant, business telephone that
provides voice communication over an IP network. In OE 5.0, the
following enhancements have been made:
— Copying of Alti-IP 600 phone settings and configuration from one
IP extension to another.
— Distinctive ringing support
AltiWare OE System Installation & Administration Manual
Overview
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