Troubleshooting; Syslog Problems; Configuration Backup Problems; Other Problem - ZyXEL Communications ENTERPRISE NETWORK CENTER Manual

10.9 Syslog Problems

I cannot see any device logs in the Tool > Syslog View > Log Viewer screen.
The ENC does not automatically collect system logs from devices. To see a device's syslog on the
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ENC, you have to configure the syslog settings on devices to forward syslogs to the ENC server.
If the syslog settings on the device is properly configured but you still cannot see any of them on
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the ENC, make sure no firewall or any devices between the device and the ENC blocks the traffic.

10.10 Configuration Backup Problems

I see "backup configuration failed, download the file from FTP failed".
The ENC uses the device's login username and password settings configured in the Tool >
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Inventory > Device screen to connect to the device through FTP and then backs up the
configuration file. Make sure you have configured the correct user name and password for the
device on the ENC and the device allows FTP access.

10.11 Other Problem

I suddenly cannot type-in any texts into screen fields.
If you are using Internet Explorer, you may encounter this problem. You can click Tools >
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Internet Options > Security from your browser.
ENC User's Guide
Chapter 10 Troubleshooting
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