Problem Finding A Device - ZyXEL Communications ENTERPRISE NETWORK CENTER Manual

Chapter 10 Troubleshooting
Make sure that the computer you are using to access the ENC meets the minimum hardware and
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software requirements. See the Quick Start Guide for more information.
Make sure you are using the correct IP address.
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Make sure the ENC is running by checking the Windows system tray. You can also click Start > Run
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and type "services.msc" to enter the Services screen, make sure the status of services
"ENC_pgsql" and "ZyXEL Enterprise Network Center" are both Started.
Make sure the firewall on the ENC server and/or any firewall device between your computer and the
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ENC allows your access. Turn them off to have a quick test if you do not have security concerns.
Check for any error in the "%ENC_install_path%\ENC\ENC\bin\midas.log" file.
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Restart the ENC.
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I forget the root password.
The default password is root. If you have changed it, contact your local vendor.
I can see the Login screen, but I cannot log in to the ENC.
Make sure you have entered the user name and password correctly. The user name and password
are case-sensitive, so make sure [Caps Lock] is not on. If this does not work, contact the network
administrator or local vendor.

10.3 Problem Finding a Device

In the OTV panel, I cannot find my device.
By default, auto-discovery is disabled. You have to start it manually in the Tool > Auto-Discovery
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screen if you have not run the program yet.
The maximum number of devices the ENC can manage depends on the license the ENC is using. For
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example, a trial license supports up to 50 devices. The ENC stops an auto-discovery process if 50
devices have been added to the OTV. You can extend the number of devices by purchasing more
licenses. Alternatively, you can remove some devices and then add the new devices.
You can manually add the device to the ENC. See the Quick Start Guide.
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If you expect to find the device through auto-discovery but cannot find it in the OTV, check the
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following:
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ENC User's Guide