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Proprietary Notice
The RTS product information and design disclosed herein
were originated by and are the property of Telex Commu-
nications, Inc. Telex reserves all patent, proprietary
design, manufacturing, reproduction, use and sales rights
thereto, and to any article disclosed therein, except to the
extent rights are expressly granted to others.
Copyright Notice
Copyright 2004 by Telex Communications, Inc.. All rights
reserved. Reproduction in whole or in part without prior
written permission from Telex is prohibited.
Unpacking and Inspection
Immediately upon receipt of the equipment, inspect the
shipping container and the contents carefully for any
discrepancies or damage. Should there be any, notify the
freight company and the dealer at once.
Package Contents
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Warranty Information
See the enclosed Warranty card.
Customer Support
Technical questions should be directed to:
Customer Service Department
RTS/Telex
12000 Portland Avenue South
Burnsville, MN 55337 U.S.A.
Telephone:
800-392-3497
Fax:
800-323-0498
RVON-1 User Manual
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Return Shipping Instructions Procedure for Returns
If a repair is necessary, contact the dealer where this unit was
purchased.
If repair through the dealer is not possible, obtain a Return
Authorization from:
Customer Service Department
Telex Communications, Inc.
Telephone:
800-392-3497
Fax:
800-323-0498
DO NOT RETURN ANY EQUIPMENT DIRECTLY TO THE
FACTORY WITHOUT FIRST OBTAINING A RETURN AUTHORI-
ZATION.
Be prepared to provide the company name, address, phone
number, a person to contact regarding the repair, the type and
quantity of equipment, a description of the problem and the
serial number(s).
Shipping to Manufacturer for Repair or Adjustment.
All shipments of RTS products should be made via United
Parcel Service or the best available shipper, prepaid. The
equipment should be shipped in the original packing carton; if
that is not available, use any suitable container that is rigid and
of adequate size. If a substitute container is used, the equip-
ment should be wrapped in paper and surrounded with at least
four inches of excelsior or similar shock absorbing material. The
unit should also be sent in the original Anti-Static bag or a
similar anti-static method. All shipments must be sent to the
following address:
Factory Service Department
Telex Communications, Inc.
8601 East Cornhusker Hwy
Lincoln, NE 68507
Attn: Service Dept.
Upon completion of any repair the equipment will be returned
via United Parcel Service or specified shipper collect.
3
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