Toshiba BV410T-GS02-QM-S Owner's Manual page 75

4.Troubleshooting
Symptom
There are broken letters.
Printing is elongated or
contracted.
Scanning of the printed
serial barcode (ladder
barcode) and 2
dimensional codes is poor.
Scrap of ribbon stick to the
media.
A media feed error occurs
immediately after the
media are issued.
The label is not peeled off.
(When the peel-off module
is attached)
The corners of the labels
are folded.
(When the peel-off module
is attached)
The media are not cut
neatly. (When the cutter
module is attached)
Cause
The print head is dirty.
Part of the heating portion of the print
head is disconnected.
The media stuck to the print head
when the print rate or the print density
was high.
Printing is attempted by using an inner
roll media, a roll media which is set on
the external media stand or a fanfold
paper while the media damper
(bottom) is locked.
Depending on the printing conditions,
the print quality may deteriorate and
scanning may become poor.
When data that partially has a high
print rate, such as serial barcodes, was
printed continuously, ribbon debris
stuck to the media due to the heat
accumulated in the print head.
The printer has been left unused for a
long time with the top cover closed, so
that the media are deformed where
they are sandwiched between the
print head and the platen unit.
Toshiba Tec Corporation certified
media are not used.
The media are not loaded correctly.
Under certain conditions in the
printing operation, it has become easy
for the labels to be peeled off, folding
their corners.
The cutter blade is dirty.
The cutter blade has expired.
Action
Clean the print head.
 P.63 "Print head"
Turn off the power, unplug the power plug
from the electric outlet, and contact the
service personnel.
You can keep the print head from sticking by
changing the printing conditions
appropriately.
 Reduce the number of dots to be printed at
a time.
 Fine-tune the print density to a lower value.
 Increase the print speed setting.
Release the lock of the media damper
(bottom).
 P.38 "Media loading procedure"
You can improve the print quality by changing
the printing conditions appropriately.
 Lower the print density.
 Decrease the print speed setting.
 Increase the cell size (module size).
 Locate the barcode at least 10 mm away
from the print start position.
You can keep scrap of ribbon from sticking by
changing the printing conditions
appropriately.
 Change the print pattern.
 Fine-tune the print density to a lower value.
 Lower the print speed setting.
If the printer is to be left unused for a long
time, open the top cover.
Replace the media with Toshiba Tec
Corporation certified ones.
 P.84 "Media"
Load the media correctly.
 P.37 "Loading the media"
Use the printer while the media damper
(bottom) is locked.
 P.38 "Media loading procedure"
Clean the cutter blade.
 P.65 "Cutter module (option)"
Turn off the power, unplug the power plug
from the electric outlet, and contact the
service personnel.
Troubleshooting 75