If The Printer Does Not Operate Correctly - Toshiba BV410T-GS02-QM-S Owner's Manual

4.Troubleshooting

If the printer does not operate correctly

Symptom
The power is not supplied
even though the power is
turned on.
The media are not issued.
The media are not printed. Direct thermal media are not loaded
Printing is blurry.
74 Troubleshooting
Cause
The AC adapter is disconnected from
the printer.
The power plug is disconnected from
the electric outlet.
A power outage occurs or the power is
not supplied to the electric outlet.
The fuse or the circuit breaker in the
building is blown.
The media are not loaded correctly.
The top cover is not closed securely.
The communication cable is
disconnected.
The media detection sensors are dirty. Clean the media detection sensors.
although the direct thermal method is
selected.
The media are not loaded correctly.
No print data is sent from the
computer.
Toshiba Tec Corporation certified
media are not used.
The print head is dirty.
The density setting of the print head is
low.
The print speed is too high depending
on what to print.
The printer has been left unused for a
long time with the top cover closed, so
that the media are deformed where
they are sandwiched between the
print head and the platen unit.
Action
Insert the AC adapter into the power jack
securely.
 P.20 "Connecting the AC adapter/power
cable"
Insert the power plug fully and securely into
the electric outlet.
 P.20 "Connecting the AC adapter/power
cable"
Confirm whether the power is supplied, using
another electric appliance. If the power is not
supplied, consult with the nearest power
company.
Inspect the fuse and the circuit breaker.
Load the media correctly.
 P.37 "Loading the media"
Close the top cover securely.
Confirm the connection states on the printer
side and the computer side and connect the
communication cable securely.
 P.22 "Connecting to a computer"
 P.63 "Media detection sensors"
Load direct thermal media.
 P.37 "Loading the media"
Load the media correctly.
 P.37 "Loading the media"
Send print data.
Replace the media with Toshiba Tec
Corporation certified ones.
 P.84 "Media"
Clean the print head.
 P.63 "Print head"
Set the density to high with the density fine-
tuning parameter.
For details, refer to "Key Operation
Specification".
If printing is blurry if ruled lines and reversed
characters are printed at a maximum speed,
reduce the print speed.
For details, refer to "Key Operation
Specification".
If the printer is to be left unused for a long
time, such as weekends and long vacations,
open the top cover.